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Whitegates reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

8,252 reviews across 32 offices and 6 platforms

www.whitegates.co.uk

Whitegates has 8,252 reviews across 32 offices (West Derby, Huyton, Dewsbury, Sherwood, Huddersfield, South Leeds, Wolverhampton, Barnsley, Bradford, Walton Vale, Beeston, Crewe, Heanor, Bootle, Woolton Village, Leicester, Cleckheaton, Sandbach, Coventry, Mirfield, Nantwich, Ilkeston, Newark, Wrexham, Dronfield, Macclesfield, Pontefract, Mansfield, Prescot, Halifax, Broughton Astley and South Elmsall) and six platforms, rated 4.5 out of 5 overall. Whitegates West Derby has the most, 755. Checked 9 October 2026.

Google logo

4.4 / 5

6,234

Reviews on Google

All 32 offices

Facebook logo

4.3 / 5

220

Reviews on Facebook

All 32 offices

Yell logo

3.0 / 5

12

Reviews on Yell

All 32 offices

View Agents logo

5.0 / 5

21

Reviews on View Agents

All 32 offices

Trustpilot logo

1,698

Reviews on Trustpilot

All 32 offices

AllAgents logo

67

Reviews on AllAgents

All 32 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Whitegates's 32 offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Whitegates. Each award is assessed separately from the review sites.

Latest reviews from every Whitegates office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Martina Β· 15 August 2026 Β· Whitegates Bradford

5/5

Trustpilot

Extremely magnificent and 10/10 service…

Extremely magnificent and 10/10 service by keera

Stuart Β· 14 August 2026 Β· Whitegates South Leeds

1/5

Trustpilot

Whitegates of Bradford

Ian Hind was the worse landlord I’ve ever had in the last 35 years! He didn’t maintain his shared houses properly ! He was very rude to me when went to talk to him about the problems i was having in his accommodation 🀬

Lizzie Β· 14 August 2026 Β· Whitegates Bradford

5/5

Trustpilot

Excellent and friendly service

Friendly service, couldn’t be more helpful and kept me informed every step of the way. I’d definitely recommend Whitegates to anyone, they made a scary process so much easier for me.

Anders Β· 10 August 2026 Β· Whitegates South Leeds

1/5

Google

Worst estate agents I've ever had the displeasure of 'working with'. Obstructive and rude.

Tee Β· 8 August 2026 Β· Whitegates Sefton

5/5

Google

Excellent smooth experience from start to finish. Dealt with Neive from the start and then Olivia with sale of the property and both were absolutely amazing. Special shout to Neive for attending all the viewings with us prior to getting the keys and also a thank you for the new home goody box on collection of the keys from Olivia. This was a first time house purchase for us and previously having a bad experience with another estate agent, both the ladies at whitegates did a great job. Keep up the good work :)

Umar Β· 8 August 2026 Β· Whitegates Nottingham Sherwood

5/5

Google

We recently completed the sale of our property with Whitegates Sherwood, and we couldn’t be happier with the experience. From start to finish, Olivia, Neive, Nathan, and the entire team handled everything with utmost professionalism, efficiency, and genuine warmth. Selling a family property is always an emotional process, but Whitegates made the journey completely seamless and stress-free. Their communication was excellent every step of the way, keeping us fully informed and supported right up through key handover. If you are looking for a dedicated, trustworthy, and personable local estate agency, we cannot recommend Whitegates Sherwood highly enough. Thank you to the team for all your hard work!

Jas Β· 8 August 2026 Β· Whitegates Nottingham Sherwood

5/5

Google

I recently sold a house and received an outstanding service from start to finish. Big shout out to Nathan, Neive and Olivia, who went out of their way to make things run smoothly all the way through! It was a pleasure to deal with such a professional and friendly team. I was so impressed that I'm currently working with them again on another house sale. 😊

Suki Β· 8 August 2026 Β· Whitegates Nottingham Sherwood

5/5

Google

I have nothing but good things to say about Whitegates, West Derby! They were the Estate Agents for a property we bought recently and they kept in regular contact with us as the purchase progressed - they were far more pro-active than the Estate Agent we used to sell our own property! Special praise goes to Zaklina, who guided us through the buying process and was really helpful throughout, sending us regular updates via Whatsapp and efficiently answering any queries we had. For anyone thinking of selling their home, I would recommend using Whitegates!

Susan Β· 8 August 2026 Β· Whitegates West Derby

5/5

Google

I had an amazing experience with Whitegates. Zaklina was absolutely fantastic at arranging all of my appointments and accommodating my schedule. Finn, who conducted the viewing, was professional, friendly, and made me feel very welcome throughout the process. I highly recommend their excellent service!

Ella Β· 8 August 2026 Β· Whitegates West Derby

1/5

Google

Never renting through whitegates ever again. 6 and a half years i lived in one of their properties 6 and a half years of loose tiles in the kitchen and bathroom, 6 and a half years of living with a damaged front door frame that had clearly been kicked in before I moved in (apparently it was out fault they wouldn't get the landlord to fix it because we accepted the property in that condition, i have yet to meet someone who checks the front door frame when they are viewing a rental), 6 and a half years of peeling wallpaper. No ventilation apart from a tiny window in the bathroom. Months of dealing with blackmould due to poor ventilation despite us following the guidelines they issued before they arranged a contractor to do something about it (the contractor, dovedale damp services actually put it on their youtube channel because it was so bad), 2 weeks for them to get the toilet fixed when it stopped flushing (i ended up going into their offices after phoning them every day for a week after the plumber did the quote before it was fixed). Refused to replace the damaged carport that was in place (funny considering what i previously said about the front door. I accepted the property with a carport, yet when that became unsafe they removed it and declined to replace it yet wouldn't replace the front door). Also tried to claim we had removed the smoke alarm batteries when we left the property, despite the fact that they called me 1 hour after we had handed our keys in because the smoke alarms were going off and they wanted the security alarm code

Debbie Β· 8 August 2026 Β· Whitegates Huddersfield

Agent replied Β· 22 August 2026

We are sorry to read your review and that you remain dissatisfied with your experience. While we cannot discuss the details of an individual tenancy publicly, we do not believe this account fully reflects the documented maintenance history. During the tenancy, reported concerns were recorded, contractors were instructed, specialist assessments were arranged where required, and recommendations were referred to the landlord for approval. Some matters related to the condition accepted at the start of the tenancy or requests for improvements, which required the landlord’s agreement before we could proceed. We appreciate that there may have been occasions when you felt matters did not progress as quickly as expected, and we are sorry for the frustration this caused. Any observations made at the end of the tenancy were based on the information and evidence available at the time. You are welcome to contact us directly and ask to speak with a member of the management team if you would like us to review any specific concerns with you.

5/5

Google

Very active and efficient in finding new tenants.

Harry Β· 8 August 2026 Β· Whitegates Huddersfield

5/5

Trustpilot

Bungalow Buying !!!

Well they say buying a house is one of the most stressful things you will ever do and they are not wrong BUT with the fantastic help of both Luke and Will we managed to purchase our forever home. They were both , supportive, enthusiastic and reassuring and got the job done. We honestly cannot thank them enough.

H Β· 7 August 2026 Β· Whitegates Barnsley

Agent replied Β· 25 September 2026

Thank you so much for your wonderful review! We’re delighted to hear that Luke and Will were able to make what can be such a stressful process a little easier for you. Helping someone find and purchase their forever home is exactly why we love what we do, so it’s fantastic to know that their support, enthusiasm and reassurance made a real difference throughout your journey. We’ll be sure to pass on your lovely comments to Luke and Will. Congratulations again on your new home, and we wish you many happy years there! 🏑 Best wishes, From all the sales team.

5/5

Trustpilot

Friendly and supportive

Matt & Jessica have been incredibly supportive in our new home journey, two houses to sell and one to buy.. from the initial appointment with Matt and follow up support with Jessica, conveyancing team linked in.. excellent service.

Claire Β· 7 August 2026 Β· Whitegates Crewe

5/5

Trustpilot

I'd give Diane a 10 star if it was an…

I'd give Diane a 10 star if it was an option. 5/5 review from us both you have been fantastic from start to finish. Diane was so easily contactable and sold our house so fast!!! We had a viewing I think it was less than 24hr advertised. Can't thank you enough for everything we highly recommend this estate agents, professional, honest, always available to answer our questions. No sales pitch, no sugar-coating - just honest advice. Thanks again Diane.

Danielle Β· 5 August 2026 Β· Whitegates Newark

5/5

Google

Professional service from start to finish. Always available to help with any issues that arise. Would use them again.

Neil Β· 1 August 2026 Β· Whitegates Sefton

5/5

Google

My experience with white gates is excellent - emails get answered straight away and any issues are dealt with so promptly, questions are answered and dealt with professional. I would like to say a big thank you to Adam who is one of the team, keep up the good work!!!

Rachel Β· 1 August 2026 Β· Whitegates Nottingham Sherwood

5/5

Google

Really good experience with Whitegates Woolton, thanks to Abbey. She was absolutely brilliant when we were trying to organise a rental after selling our home in another part of the UK. Abbey made the whole thing so much less stressful and was super patient and quick to answer queries. Thank you!

Sarah Β· 1 August 2026 Β· Whitegates Woolton

5/5

Google

We had an incredibly challenging time buying our dream home due to the nature of the seller and complexity within the transaction. Despite Whitegates representing the seller, they were still very helpful to us. Lucy in particular was caring and supportive and explained things well. She listened to us and our needs while working hard with the vender to mediate our situation. I'm sure this was a challenging sale for them and I think they did well to manage the situation. Would recommend.

Samantha Β· 1 August 2026 Β· Whitegates Woolton

4/5

Google

Thanks to all at Whitegates Halifax, who recently secured the sale of my property. From initial valuation, to excellent marketing photos, and intervention to completion when needed. Special thanks to both Jez and Chloe. Recommend.

P Β· 1 August 2026 Β· Whitegates Halifax

5/5

Google

We buy our first home through whitegates. We had a fantastic experience with them. Zaklina really helped us in our journey. She was always available, patiently answered all our queries and co-ordinated everything. Really greatful to her and whitegates.

Midhun Β· 1 August 2026 Β· Whitegates West Derby

1/5

Google

Unacceptable communication failures, two wasted appointments in a week. I arranged a viewing for the property on Tanyard Avenue, Oakes, first for last Friday. On arrival, the current resident told me no one had informed him a viewing was taking place. The agency had simply failed to notify him. I called the office, was given an apology, and was rebooked for 5pm today. Today I returned with my wife for the rescheduled viewing. A representative met us outside to say the landlord would only allow one person to view today, and someone else was already inside, I would not be able to view the property, despite this being a confirmed second appointment. The representative admitted he did not know why the booking had not been passed on to the landlord, even though he had a printed appointment sheet with my name on it in his hand. This is not a one-off oversight, it is the same failure repeated twice in a row: appointments confirmed by the agency, then not properly communicated internally or to the landlord, wasting our time on both occasions. For an agency managing over 1,700 properties, this standard of basic coordination is not acceptable. I would think carefully before relying on this branch to manage a viewing, let alone a tenancy

Mohsin Β· 1 August 2026 Β· Whitegates Huddersfield

5/5

Google

We had a great experience with Whitegates, especially Michelle who was really helpful and informative throughout our sale. I would highly recommend anyone to consider using Whitegates for their sale.

Wayne Β· 1 August 2026 Β· Whitegates Cleckheaton

5/5

Trustpilot

The service I received from Whitegates

The service I received from Whitegates, when selling my rental property, was exemplary. I was on a tight schedule to sell, but Whitegates rose to the challenge and worked tirelessly to ensure completion was within my timescale. They responded within minutes to my many emails and kept me informed of every development, even out of regular working hours. I highly recommend the team and cannot thank them enough for the service they provided.

David Β· 1 August 2026 Β· Whitegates Barnsley

Agent replied Β· 27 June 2024

Thank you so much for your fantastic review. We’re delighted to hear that you were so pleased with the service you received when selling your rental property. We understand that having a tight timescale can add extra pressure to the process, so it’s wonderful to know that our team were able to rise to the challenge, keep everything moving and achieve completion within your required timeframe. We’re particularly pleased that our communication and availability helped give you confidence throughout. Thank you again for your kind words and for recommending Whitegates. We really appreciate your trust in us and wish you all the very best for the future. Best wishes, From all the sales team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Whitegates

How many reviews does Whitegates have?

Whitegates has 8,252 reviews across its 32 offices, rated 4.5 out of 5 overall: 6,234 on Google, 220 on Facebook, 12 on Yell, 21 on View Agents, 1,698 on Trustpilot, 67 on AllAgents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Whitegates office has the most reviews?

Whitegates West Derby has the most, with 755 reviews rated 4.7 out of 5, followed by Whitegates Huyton with 617.

Where are Whitegates's offices?

Whitegates West Derby, 74 Mill Lane L12 7JB; Whitegates Huyton, 1 Tarbock Road L36 5YB; Whitegates Dewsbury, 1-3 Northgate WF13 1DS; Whitegates Nottingham Sherwood, 564 Mansfield Road NG5 2FS; Whitegates Huddersfield, 6-7 Cherry Tree Centre, Market Street HD1 2ET; Whitegates South Leeds, 386 Dewsbury Road LS11 7JX; Whitegates Wolverhampton, 69a Darlington Street WV1 4LY; Whitegates Barnsley, 17/19 Church Street S70 2AB; Whitegates Bradford, 65 Darley Street BD1 3HN; Whitegates Walton Vale, 498 Rice Lane L9 2BW; Whitegates Beeston, 156 High Road NG9 2LN; Whitegates Crewe, 173 Nantwich Road CW2 6DF; Whitegates Heanor, 37 Derby Road DE75 7RG; Whitegates Sefton, 9 Harris Drive L20 6LD; Whitegates Woolton, 30a Allerton Road L25 7RG; Whitegates Leicester, 3 Halford Street LE1 1JA; Whitegates Cleckheaton, 22 Central Parade BD19 3RU; Whitegates Sandbach, Sandbach CW11 1AB; Whitegates Coventry, 137-139 New Union Street CV1 2NT; Whitegates Mirfield, 112 Huddersfield Road WF14 8AB; Whitegates Nantwich, 30 Hospital Street CW5 5RP; Whitegates Ilkeston, 7 Bath Street DE7 8AH; Whitegates Newark, Let It House, 25 Lombard Street NG24 1XG; Whitegates Wrexham, Enterprise Centre, Blast Rd LL11 5BT; Whitegates Dronfield, Unit 23 The Forge, Church Street S18 1QX; Whitegates Macclesfield, Beechfield House, Lyme Green Business & Retail Park SK11 0LP; Whitegates Pontefract, Castleford & South Elmsall, 21 Beastfair WF8 1AL; Whitegates Mansfield, 2 Church Side NG18 1AP; Whitegates Prescot L34 1AA; Whitegates Halifax, 9 George Street HX1 1HA; Whitegates Broughton Astley, 54 Main Street LE9 6RD; Whitegates South Elmsall, 59 Barnsley Road WF9 2QW.

What do sellers say about Whitegates?

6 reviews from sellers, rated 5.0 out of 5 on average. For example, Mary wrote: "I was delighted with the way Whitegates took on the sale of my property. An offer just over 2 weeks was amazing. Yvonne was on point throughout the Sale ..."

What do buyers say about Whitegates?

10 reviews from buyers, rated 5.0 out of 5 on average. For example, Heather wrote: "I would like to thank Leanne for all of her hard work and Support given to me while purchasing my home. Leanne's communication was the best , updating every ..."

What do tenants say about Whitegates?

3 reviews from tenants, rated 5.0 out of 5 on average. For example, Ellen wrote: "I have been dealing with an Agent called Lucy Woolley and she was helpful. The house we are staying is very neat. I thank Lucy because she presented to the ..."

Has Whitegates won any awards?

Yes. In The Trusted Agent 2026 awards: Whitegates, Liverpool won Gold; Whitegates, West Derby won Gold; Whitegates, Wolverhampton won Trusted Agent; Whitegates, Crewe won Trusted Agent; Whitegates, Sherwood won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.