5/5
Sometimes you don't realise when you're onto a good thing with an Estate Agent....I should have written this review ages ago, but it's only now I realise what a treasure this Lettings office is! I use them to manage a property which has …

Trusted Agent profile · Kent, Surrey, East Sussex and more
Verified
★★★★★
8,052 reviews across 37 offices and 5 platforms
Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Whitton, Plaistow, Eltham, Surbiton, Bromley, Bexleyheath, Catford, Abbey Wood, Hastings, Rochester (three offices), Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 8,052 reviews on five platforms, rated 4.5 out of 5 overall.
6,176
Reviews on Google
All 37 offices
14
Reviews on Facebook
All 37 offices
7
Reviews on Yell
All 37 offices
3
Reviews on The Trusted Agent
All 37 offices
1,852
Reviews on Trustpilot
All 37 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move's 37 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Sometimes you don't realise when you're onto a good thing with an Estate Agent....I should have written this review ages ago, but it's only now I realise what a treasure this Lettings office is! I use them to manage a property which has …
5/5
The best lettings agency in Sutton by far! Every time i have a query, any one of the staff goes above and beyond to help, they are so helpful. The whole process from start to finish really has been fantastic. I will only recommend this agency from now on.
5/5
The most easiest letting process i have ever had! As my job relocates quite a lot, i have moved a lot over the last few years, meaning i have dealt with a lot of dreadful estate agents! Dealing with the Sutton lettings office, was an absolute breath of fresh air! They have done more than what i have experienced in the past, making every step easy, and stress free. What a lovely agency, thanks Your Move Sutton!
1/5
Never use this estate agent in any area! They are a bunch of cowboys, held my deposit for over two months and never provided dispute docs to deposit company. Property was as I found it when I left I must clarify. My landlord wanted money for repairs which he got in the end because of the dragging of heels. Deposit company (mydeposits) they use are in league with this agent, they are not on your side as a tenant and are biased in how they provide you with info. I don’t normally write reviews but feel I must warn people who value their money, time and sanity.
1/5
Have been waiting for my deposit for 12 days now, everytime you call it's a different story and always ends with "3-5 working days". Awful service.
1/5
The staff at Your Move Lettings seem very friendly and helpful at the beginning when you are trying to rent a property. The nightmare starts when you are moving out of a property. I did not intended to write this review, but after I've seen that there are other tenants in my situation I've decided to raise awareness. The staff at the agency are protecting only the landlord, it was a struggle to have my deposit back after a month and after their assurance that it will be returned in a civil manner. They have deducted a very high amount from my deposit for repairs at the property and a broken blindfold (£180) !!! The inventory company that works with them is hand in hand with them and you will end up paying for wear and tear, which is the landlord's responsibility if ou want your remaining deposit back quickly (as I did because was a high amount of money involved). Definitely would not recommend this agency as they lack professionalism and they will end up ripping you off at the end of tenancy!
1/5
Rating only, no written review.
1/5
would never use as a tennant or landlord unless it was a last resort
1/5
The experience was horrible. I would never deal with Surbiton again. Two of the staff members were extremely rude and attempted to keep my holding deposit after they said I could not move into the property. This is against the law on the Citizens Advice Bureau Information.
4/5
Very helpful and knowledgeable of the Surbiton area, would use them again.
4/5
very help ful in buying our property. Excellent mortgage advisor, Henny, and job done very quickly and professionally. I would any day take the help of this mortgage advisor.
5/5
Many thanks to Henny, Surbiton’s Mortgage adviser. Throughout the difficult (nothing to do with her) moving process she was extremely helpful and fast at getting everything fixed. We will certainly use this service again.
5/5
A big thank you to Henny the mortgage advisor at Your Move in Surbiton. She was amazing supporting us through our remortgage process, listening exactly to what we needed and was able to and find the perfect product for us. The support and advise Henny gave throughout and even after the remortgage was outstanding. Thanks Henny.
5/5
Thank you to all the team at Surbiton Your Move, in particular Louis, for making my recent experience very pleasant and pain free. I would definitely recommend
5/5
Very good service. Will certainly recommend to others.
5/5
Henny at Your Move Surbiton helped us to find a good mortgage. She is great to work with, very quick, thinks along, super helpful! She goes out of her way to help you get the right mortgage
5/5
Thank you so much for all ur help finding me and my children a new home to rent for many years to come hopefully. Emma Lloyd and George in surbiton your are all stars.
5/5
Excellent service provided by Lloyd and his team. Would definitely recommend.
5/5
Henny the mortgage adviser was absolutely amazing! She went above and beyond in helping us secure our mortgage for our family home. Would highly recommend her services. Thanks Henny!
5/5
5 Star service from Your-Move Surbiton. If you are looking for a professional sales team look no further. Very Happy!!!
4/5
Okay as far as estate agent go
5/5
Had a fantastic experience dealing with the lettings team at Your Move Surbiton. Was a very quick process and they found me a great flat. Appreciate all the efforts from George, Lloyd, Ben and the rest of the team.
5/5
The mortgage services I received from Your-Move Surbiton were brilliant. I had support the whole way through my application right from start to finish. I wouldn't feel safer doing my mortgage anywhere else and I also saved myself some Money! Thank you Your Move
5/5
Your Move Surbiton have been tremendously helpful in my search for rented accommodation. Lloyd and George both very professional. Both helped me with every step and answered any questions quickly. Would definitely recommend this branch to anyone looking in Surbiton or surrounding area. Friendly and efficient. Thanks guys.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canterbury (3 St. Margarets Street) has the most, with 2,145 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.
The 37 Your Move offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."
Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.
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