Your Move, Bromley reviews

★★★★★ 1/5

Google

Underwhelming service beginning to end. There was not one piece of proactive communication from Denise throughout the entire transaction. It felt as though there was little management from YourMove of the relationship between buyer and seller. Emails and phone calls were just forwarded or passed on with no commentary or advice. A boundary issue was identified by us and there was zero interest in resolving the issue or willingness to engage both parties in a resolution. Two months of our lives were wasted waiting for an update on the issue we identified to then hear via our lawyers that the position had changed to our detriment, with no warning or input from YourMove. The only conclusion we could take was that we had been misled by either the sellers or the agents or both. When we raised the concerns that we had been lied to, we were ignored. We could not be clearer on the deadlines we had to adhere to or face financial penalties, and even in the face of these deadlines being missed, there was little to no urgency from YourMove. From a practical perspective, every viewing we arranged was either cancelled on no notice or rearranged. To conclude, if you are a seller looking to use YourMove, your transaction will not be progressed and there will be no advice on how best to resolve any issues that come up. If you are a buyer, we genuinely felt misled at best, and lied to at worst. Instruct at your peril.

E · 22 July 2026

★★★★★ 5/5

Google

I've just been talking to Dom, about the possible letting of my property. Although I was apprehensive to go forward with the process, Dom put me at my ease and clearly has deep knowledge on the subject. Thank you Dom for helping me and allowing me the time and space to understand how this all works. When I feel the time is right, I will definitely be back to Dom (probably with more questions! :-D ).

Bob · 22 July 2026

★★★★★ 5/5

Google

After somewhat of a whirlwind process, we are in our dream flat thanks to Zara and Raulay. From the initial query, Raulay was great and really hands on. For both our viewing and then a meeting with the landlord, she stayed way longer than what was expected of her, and having been scurried through viewings with other estate agents, this was a unheard of and we were very grateful. Because of both Zara and Raulay, the process was quite quick and painless. Thanks so much for all of your help ladies!

Remi · 23 October 2025

★★★★★ 5/5

Google

Thanks to Zara and Raulay, I have found my perfect spot in beautiful Bromley. They were both so lovely, efficient and positive to work with whilst going through the process of securing my dream home here. They were a pleasure to deal with in what can sometimes be a stressful experience looking to secure your perfect home!

Fiona · 20 November 2025

★★★★★ 5/5

Google

​We had a great experience viewing properties with Ines. She’s incredibly down-to-earth and made the whole process feel easy rather than high-pressure. She really listened to what we were looking for and was super helpful with all our questions, which gave us the confidence to finally put in an offer! ​If you want an agent who is professional but also just a genuinely nice person to work with, Ines is the one. Thanks for everything, Ines!

Emma · 27 February 2026

★★★★★ 5/5

Google

Thank you Denise for being such amazing help throughout the process. 10/10 service. We couldn’t have done this without you!

Elton · 22 July 2026

★★★★★ 5/5

Google

I had a great experience with Your Move while renting my flat. The process was smooth, and they guided me through every step, making it easy and stress-free. A special thanks to Zara, who was incredibly supportive and patient throughout. She answered all my questions, provided clear information, and ensured everything was handled efficiently. Her professionalism and kindness made the whole experience even better. I highly recommend Your Move for anyone looking to rent!

Kadijah · 26 February 2025

★★★★★ 1/5

Google

I am rating my experience as one star due to a significant lack of communication throughout the process. From the beginning, I had to repeatedly chase for updates. Even after my offer was initially accepted, I received no follow-up via email or phone. I eventually discovered that a letting had been agreed, but I was never informed of this change or provided with an explanation.

Evelyn · 22 July 2026

★★★★★ 5/5

Google

Dealt with Dom in the branch. Very helpful and knowledgeable. Would highly recommend.

Amy · 22 July 2026

★★★★★ 1/5

Google

My experience with Your Move was extremely disappointing. While Ines was helpful, the branch manager (who I believe was Kerry) exhibited unprofessional conduct during the viewing. This interaction left such a negative impression that I will …

Madhur · 22 November 2025

★★★★★ 5/5

Google

I recently viewed some properties with Your Move, and Kerry, the manager, was absolutely brilliant! She was professional, friendly, and incredibly helpful throughout the whole process. Kerry made everything so easy and stress-free, and her …

Molly · 22 November 2025

★★★★★ 5/5

Google

Kerry was absolutely brilliant on the phone and she provided invaluable advice to me as I was starting on my hmo journey. Great customer service and overall top experience.

Emmanuel · 20 January 2026

★★★★★ 1/5

Google

Do not use these agents. Absolute disgrace. I was renting one of their properties and when I moved out and gave back keys I was told I would be contacted about my deposit. A month has gone by I was chasing with emails and got a reply saying they will look into it. Its been 2 months and 4 emails and still I havent heard back from them. I dont even know what the issue is they just refuse to reply.

Alchemy · 23 June 2025

★★★★★ 1/5

Google

If I could give no stars to signify the standard of service we have received, I would. Apart from Zara who we dealt with at the very start and Chanelle from the maintenance team, the rest of the people, including the Landlord - useless. A number of serious issues with this company since renting through them (Feb 2025). The first experience I’ve had to use an estate agent for renting, and the last time I’ll ever use Your Move.

Bernice · 23 June 2025

★★★★★ 5/5

Google

This has been my first experience using a lettings agency. It was initially daunting having always rented privately in the past. I would like to commend Zara at the Bromley branch for her unwavering kindness. She had a solution focused, positive can do attitude from start to finish to get us over the finish line. I cannot praise her enough! Very responsive; kept up to date and a first class professional. Super happy tenant. Thank you!

Marlene · 23 July 2025

★★★★★ 5/5

Google

Fantastic communication from your move estate agents bromley from the start. They kept us informed every step of the way and chased down information without prompt.

Glen · 1 August 2026

★★★★★ 5/5

Google

We have had very long road due to unexpected problems but Leah and Allan have been amazing throughout our sale process. Every issue that has been encountered Leah has been there to talk it through with us putting us at ease. We are now hopefully at the end and just wanted to say a big Thank you to Leah and Allan and we would highly recommend.

Marie · 20 March 2023

★★★★★ 1/5

Google

When a plumbing issue pumped litres of excrement in our property, these guys left us 9 hours in raw sewage all over the house simply because they were not able to get hold of the landlord. We had to clean everything ourselves, we filled 3 …

Davide · 22 January 2026

★★★★★ 5/5

Google

David and Leah sold my house on 21st January. I can not express enough just how smoothly the process was from start to finish, how professional they both were in all my interactions with them and the commitment to get the right people to buy my house, because to me, that was important. I could not have picked a better agency, nor better agents to work with towards my sale. Right Move were the Agency but David and Leah were the correct staff to manage my sale. They are currently looking for my next home and I would not use anyone but David and Leah !!

P · 17 February 2021

★★★★★ 5/5

Google

Amazing experience. I dealt with Zara from start to finish, and what can I say, she’s very professional, friendly, and she asked me to trust her so I did and she didn’t disappoint, I’m extremely grateful. Thank you, for making my move less stressful and keeping me updated at all times.

Emily · 20 June 2025

★★★★★ 5/5

Google

Amazing work from Denise and all the team at the Bromley branch Thank you so much for your help and support

Marsela · 22 July 2026

★★★★★ 5/5

Google

I would like to share my experience with Your move Estate Agents Bromley especially Leo! Leo did a excellent job in helping us with moving to a new house and was absolutely amazing in making our move process stress free as possible and the whole process went so smoothley. He is extremely personable and always available for any questions, very approachable and responsive, we found his expertise, knowledge and experience put us at ease, thank you Leo for your hard work, dedication and professionalism. It was a pleasure working with you, we are so happy and excited for the new home. Highly Recommended :)

Afnan · 20 March 2024

★★★★★ 5/5

Google

My experiences with the Move Bromley was the best i ever had in all my letting journeys. Mr Leonardo, was quite on time waiting to show us round the flat, he was really nice and polite, and was really fair in his selection process. He kept me informed every step of the way, and carried me along at all times. Mr Leonardo, i can say is one in a million of all other agents and i will always recommend friends, family and colleague to Your Moves Bromley. Keep up the good work Leonardo and your moves Bromley.

Chima · 20 March 2024

★★★★★ 5/5

Google

I picked a property to rent on the harsh London market for the first time, and it was let and managed by Your Move. The house wasn't in perfect condition, and it took time to sort some issues, but on many improvement requests from my side I never heard "No". They even agreed with the landlord about bringing my cat. Special thanks to Anna and Leo, with whom i was in contact the most, and to all workers that are maintaining the house.

Alexander · 20 March 2024