Your Move, Bromley reviews

★★★★★ 4/5

Google

Your Move is great in handling everything we needed when we first moved in the flat we are renting. They used to be quick with repairs but recently it took really long time for the maintenance to look over things especially when our water heater was broken. It was an emergency and it took ages for the maintenance team to see the problem of our water heater. Luckily Ms. Anna Pacek went above and beyond to get things done quickly as possible. I am very grateful for her because she helped us a lot whenever maintenance takes really long time to fix issues in the flat.

Susie · 20 March 2024

★★★★★ 5/5

Google

I recently had the pleasure of viewing a property with Leo as my guide, and I must say, the experience was truly exceptional. Leo's description of the property was so vivid and detailed that it made me feel like I was already walking through the rooms myself. His level of responsiveness and support throughout the entire room-hunting process was nothing short of remarkable; it went above and beyond any expectations I had. One aspect that truly stood out was the timely updates provided at every step. Unlike many other agencies that often fail to keep their clients informed, Leo made sure I received regular updates, both through phone calls and emails. This level of dedication and communication is rare and highly appreciated. I can confidently say that finding someone like Leo is nothing short of a miracle. Even if I hadn't secured the room, I would still be leaving this review because of the outstanding service he provided. Thank you so much, Leo, for your unwavering support and assistance. You have made my room-hunting journey a pleasant and stress-free one.

Sahin · 20 March 2024

★★★★★ 5/5

Google

I have been using Your Move Bromley for the past 8 years and have always been very happy with the service provided. I have dealt with Leonardo, Taylor and Anna - and all have been fantastic. I like the fact that they are realistic about the rent we are likely to achieve, thus not promising you something you clearly will never achieve, instead they tell you the truth, and then just go and deliver. Keep up the good work, team!! You will go far!!

Marija · 20 March 2024

★★★★★ 5/5

Google

Can't thank Kirsty and her team enough!! They made selling my mum's house so easy with their honest, caring and friendly manner.

Joanne · 20 February 2026

★★★★★ 1/5

Google

Avoid like the plague. Extremely slow at carrying out basic maintenance issues. Not helped by a landlord who isn't bothered either. The property at Mill Vale in Bromley has been a nightmare to rent. We've had the worst mould, and when I was due to give birth (Nov 2017) I really wanted it sorted out. Nothing was done. It got worse, still nothing. Baby is 3 months at this point. Many emails and months later (July 2018) we finally get a response and someone comes out, but after that we heard nothing. We've finally had enough and hand in our notice, now September, and we get a call from the agents advising the landlord will be sending some to deal with the mould at 8am on a Tuesday morning. I kindly ask if they can do after 10am as my husband will be getting ready for work and the baby will still be asleep, so the rep from Your Move Bromley said she will try. I get a call back less than 2 minutes later saying the landlord said no it has to be 8am, as it is a matter of urgency and we basically have no choice in the matter. It is only now a matter of urgency as a photographer will be coming round on Tuesday to take pictures of the property. Such disgusting behaviour from both the landlord and agents. Our landlord has a young child and I'm very sure she would not have let her child live in such conditions. If I could upload the pictures with this review I would! Avoid Your Move and avoid this property.

Lamide · 12 March 2019

★★★★★ 5/5

Google

We have been using Your Move as a letting agency for the past 10 years. We find their team very professional, always responsive and completely reliable. Anna Pachek has been our recent contact and has always delivered excellent service. We have no hesitation in recommending them to any potential client.

Janet · 20 March 2025

★★★★★ 5/5

Google

Harry has been absolutely amazing in the sale of my late patents house from start to finish. Very attentive, quick to act and very compassionate in what was a difficult process to go through. Thank you so much Harry, you are a real asset to Your Move 👏🌟😄

Rachel · 20 March 2025

★★★★★ 5/5

Google

Excellent professional service, pleasant efficient staff, would definitely use again.

L · 22 July 2026

★★★★★ 5/5

Google

Sherrie was extremely helpful in the seamless transition of helping me view and move into my new apartment. The apartment was very clean when I moved in. I was very happy with the service all round. The apartment is very good value for money. I would like to thank all the staff for helping me, they were all very accommodating.

Roger · 20 March 2022

★★★★★ 5/5

Google

I never imagined that my move in will be so fast! Zara is a very good and nice lady, her service was impeccable, professional and very friendly. I will definitely recommend Your Move to anyone who looking for accommodation.

Doudou · 18 April 2025

★★★★★ 1/5

Google

Appalling service when trying to view. Take no responsibility for wrong timings on text messages. I would not trust them to sell your property.

Alana · 20 February 2026

★★★★★ 5/5

Google

Me and my husband worked with Leah when buying our first house and we are truly happy with her services. She was always available for our queries, visits and throughout the full process she was extremely fast and professional on her replies and she made it look very smooth. We highly recommend their services.

Luísa · 20 March 2022

★★★★★ 5/5

Google

We rented out a property via Your Move around 6 months ago and we are very happy with the service we have received. Paula is the Lettings Manager and always kept in contact with us as we were arranging for the property to be ready. Leo was also always helpful whenever we called in during the viewings process.

Kanlly · 20 March 2024

★★★★★ 5/5

Google

Thank you, Zara for all your help throughout the process, you and Kerri were amazing.

Gustavo · 20 August 2025

★★★★★ 5/5

Google

Agent Zara was very helpful to us, responded to my queries immediately. Assisted and guided us all throughout the process, and had a successful move in indeed.

Roselle · 4 April 2025

★★★★★ 5/5

Google

Ines has very helpful in our property search. Most importantly, she's very professional in her conduct and her email write up.

Patrick · 20 November 2025

★★★★★ 1/5

Google

I do not recommend this agency. I, my husband and one year old went for a viewing on Saturday 16th April, the person meant to show us the property did not show up. We proceeded to ask others at the sales suite- if the agency was there and they said they have not seen them. We waited for 40 minutes and continually called the agency and no one answered. Fast forward to today and we have been told the man was there and he waited for 15 minutes outside the property- so he was there, we were there and everyone else is somehow mistaken. Anyway no real apology or any resolution to the issue to ensure this doesn’t happen again if we were to try and view again, quite disappointed. Reply to your move: No Your Move Bromley you certainly was not there and one thing I really dislike is the constant lying. Number one, there is a sales suite so why wouldn’t you wait there if you were supposedly there. This was the first place we went and asked for the person we were meant to meet, both people said they had not seen anyone from Your Move the whole day and they also said this is not the first time this has happened to people coming to view with this particular individual. You are unable to give a real apology and ensure such a thing won’t happen again, and give excuses upon excuses. We would have been happy to come back and view as long as we had certainty this wouldn’t happen again- like a contact number (I’m not sure why you don’t distribute work mobiles but, that’s another conversation). My family have gone on countless viewing and we have never had an issue with someone not turning up- utterly ridiculous. I actually give them a -1 review now.

Funmi · 20 March 2023

★★★★★ 5/5

Google

I have been so impressed by the service at Your Move , we’ve had a few complex questions to get answered and Allan in particular has shown us true professionalism and supported us in finding out answers we have needed . We are looking forward to completing the sale through Your Move and would definitely recommend their services especially when dealing with Allan . We can’t thank him enough for his flexibility and dedication to finding us the perfect property for our family .

Sophie · 20 March 2023

★★★★★ 5/5

Google

Thank you kindly they are polite and organised i have been working with them for 8 years. I have no complaints. Many thanks

Melody · 20 October 2025

★★★★★ 5/5

Google

Cannot praise the team at Your Move more. In very difficult times currently, they have been outstanding with supporting us in selling our house. Thank you David, and Leah for you commitment, professionalism, and communication at all times. We couldn’t be happier with the service received.

Deena · 20 March 2021

★★★★★ 5/5

Google

We were very pleased with the service received by YourMove Bromley, in particular Paula and Leo, who were always very friendly, pleasant and polite and answered any questions promptly. I couldn’t fault the process in any way and everything went through smoothly and quickly. Thanks very much!

Rebecca · 20 March 2024

★★★★★ 5/5

Google

Everything went well with my move. Zara was very professional and helpful throughout the whole process. Thank you.

Ferdinand · 20 May 2025

★★★★★ 5/5

Google

Can’t be more happier with the service we have received from Leonardo and Taylor. Leonardo was very helpful in showing the property and forwarding our application for rental property. He has also been helping with the application if we had any questions. I will give 10/10.

MUK · 20 March 2024

★★★★★ 5/5

Google

Paula has been great helping us with the letting. She is super efficient, always promptly replies to my emails( several a day sometimes), and always equipped with answers.

L · 20 March 2023