Your Move, Bromley reviews

★★★★★ 1/5

Google

Had an appointment booked as I had a flat to let. Your Move had my home phone and mobile contact numbers. Travelled 30 minutes to the flat and then waited. 15 minutes after the appointment time I phoned Your Move ,the call went to answer machine so I phoned again 10 minutes later and this time left a message. 20 minutes later I was phoned and told that the person I was due to meet had had an emergency. I sympathise if this was truly the case but surely someone should have checked his appointments diary and have contacted me. I have had to award one star in order to post this! We have chosen a different agent and will not trouble Your Move again.

Brian · 25 June 2018

★★★★★ 5/5

Google

Dad has been a long term user of the services @ Bromley Branch. Special thanks for recent help to Marcel, Leo, Anna & Paula. "Thanks for looking after me and providing a very supportive and caring service. I would highly recommend!"

Ema · 20 March 2023

★★★★★ 5/5

Google

Excellent service from Leah and Alan. Leah was supportive all the way and made sure everything went smoothly. Without her help the purchase wouldn't had been this quick due to my solicitors wasn’t helpful at all. Thank you again.👍😊 …

Sanny · 20 March 2023

★★★★★ 5/5

Google

David and the team at Your Move Bromley helped me get my first property, as a first time buyer. Despite a lengthy process (outside of our control), David kept me updated and went above and beyond to make sure it went through, as well as giving some good advice on how to modernise the flat once the process was finished.

William · 30 July 2019

★★★★★ 5/5

Google

Harry was very helpful and proactive in dealing with my recent house purchase, making sure it progressed as quickly as possible.

Neil · 10 June 2024

★★★★★ 5/5

Google

This was my first renting experience and I found it quite daunting to take on by myself. The guys at Your Move were fantastic and I can not recommend them enough. From beginning to end, they responded to all of my emails promptly giving me the best advice throughout. The team in Bromley are brilliant and I am so glad I had them to help me as they went above and beyond!

Dannii · 30 November 2020

★★★★★ 5/5

Google

Miss Anna Pacek has been very professional and dealt with our renewal of the of current terms of tenancy very smoothly and efficiently. Thank you.

Vish · 20 March 2024

★★★★★ 5/5

Google

I had the pleasure of dealing with Kieran, and Matthew who went above and beyond the call of duty when securing me a rental property . Both were friendly, professional and knowledgeable, answering all my questions and and concerns . My requests were dealt with promptly and efficiently I would have no hesitation recommending them to friends and family.

Nicola · 30 July 2019

★★★★★ 5/5

Google

This time last year me and my friend (now housemate) were looking for our first London home to rent. The experience was incredibly daunting and sometimes challenging, but Kieran at Your Move Bromley made the experience as smooth as possible, speaking to us daily and helping us every step of the way. We can’t thank Kieran enough!

Liyah · 20 March 2020

★★★★★ 1/5

Google

Neither me nor the other neighbours on my road will EVER use this company for rental or sales. We had issues with a rental property they ‘mange’ and they ignored calls, letters, emails etc with no interest in the effect on the community. We had to go to Head office in the end only to be told not our problem as long as rent comes in and we get our commission.

Sarah · 20 March 2024

★★★★★ 5/5

Google

Great Service from Paula, Leo, Anna and the team at the Bromley Branch. Always polite, efficient and happy to help which meant a very smooth process moving into our new home. Thank you for all your help.

Katie · 20 March 2023

★★★★★ 5/5

Google

Awesome work by Taylor and team. Everything was smooth and done in an efficient manner. Thank you Taylor.

Shahbaz · 10 June 2024

★★★★★ 5/5

Google

Thanks to your move on my new home. Thanks to Leo and Taylor an excellent job. Truly professional.

Pst · 20 March 2024

★★★★★ 1/5

Google

I had an awful time with this company regarding me leaving a property. I had many issues with my flatmate and was told via my landlords I should go through the tenancy agents (yourmove) to get back my deposit. All together with a security deposit ( totalling £1211). I have evidence of all the money I put in and was told by today- the 25th of March 2022 that I would be signed off ( by my flatmates consent ) from the tenancy and get the deposit I am owed back. Coming upto today I have been emailing and calling Matthew Coffey for the past few weeks to make sure everything was gine to go ahead as I paid my rent early and judt wanted to get out earlier. I have been ignored this whole time. Only text messaged i got where today to tell me that i should try and get the money back from my flatmate! Yourmove are aware of all my issues with my flatmate,of the police involvement and the want for me to leavw as soon as possible with the money i am owed. He tried to shrug all responsibility of the money I am owed back onto my flatmate ( as I went halves on our 2000 deposit and sent it through her he believed she owed it back to me!) Without this money I am looking at becoming homeless as this deposit money is going towards a new flat. Without it I have nowhere to live and will be signed off without any money going forward as my flatmate has tried to claim she owes me nothing ! I can't stay at the property as my flatmate and her friends have repeatedly threatened me and made my life very difficult since December last year. Yourmove are aware of the issues ans still believe I could somehow talk to this very difficult tenant /flatmate and try and get my money back ! I also do not know how she wasn't evicted for her behaviour! I WOULD NOT RECCOMMEND MATTHEW COFFEY OR YOURMOVE TO ANYONE WISHING TO BUY, LET. I WOULD NOT SUGGEST ASKING FOR ANY SERVICES EITHER. Sorry if any of the screenshots aren't in order. I showed many bankstatements, the timing and the amount. And he claims it is not enough proof now to show it was for the deposit! Even though it shows I sent it the same day my flatmate sends in the money together with her half- same account aswell! Also I have been told by my new letting agents I shouldn't of had to wait for her consent for my to leave! So I have spent over 2 months paying for rent in somewhere I couldn't have left months ago !

Chloe · 20 March 2023

★★★★★ 1/5

Google

Stay away from this company. I'd choose anyone else over Your Move. The staff are rude. I had Paula Weston calling me in the most unprofessional way for no good reason. They wanted us to cooperate on any days they booked in for viewings. A little advice for you: first ask the tenants what days they're available and then book in viewings. Not vice versa. People may think this is a non-brainer, but apparently not for everybody. Also, good luck if you want to get anything sorted. They're completely useless when it comes to administration. They were sitting on the deposit for weeks and they wouldn't have started the process if we hadn't chased it up. Forget whatever's in the contract, that doesn't apply to them. Never in my life I had to chase an agency for basic things that should be done automatically when the tenant moves out. Credit to Leo for being the only one who cared in the whole branch.

Toth · 20 March 2023

★★★★★ 5/5

Google

Excellent and super fast service by Your Move, much excited and I am sure that I will be recommending to my friends and well wishers. Special Thanks to Kieran, Consultant of Bromley branch who made all the items in the process of tenancy checklist easy going and simple. Thanks again!!

Dinesh · 30 July 2019

★★★★★ 5/5

Google

Thank you very much to Leo and the team at your move Bromley. I had a wonderful experience renting a property. The team are always helpful and very understanding.

Gashaw · 20 March 2023

★★★★★ 5/5

Google

Iain and team at Your Move Bromley manage our property portfolio. They provide a terrific service, going above and beyond to make sure our properties are in good order, our tenants happy and out investment is well protected. If we could we'd give them 10 stars!!!

Jim · 30 July 2019

★★★★★ 5/5

Google

David and the team provided an excellent service and were also extremely friendly and easy to communicate with. They were very informative of the process and did all they could to complete the purchase of our first property as quickly as possible even when complications arose.

Basya · 30 July 2019

★★★★★ 1/5

Google

Awful... we been moved out on the 2 of Feb and after 21days we received our deposit, and when we called the store they just keep saying oh is not in our hand... also is been saying in the contract in 10 days we need to receive the money. My experience with this agency is horrible..I can't offer to anyone because they just care about the ppl till when u take a flat/house...

Andrea · 20 March 2023

★★★★★ 5/5

Google

Selling is a pretty daunting prospect especially doing it on your own. I soon found however I wasn't alone. Both David and Leah from the Sales team were with me every step of the way. The were friendly, helpful and always positive. …

Jacqui · 20 March 2020

★★★★★ 5/5

Google

Recently dealt with Kieran in the lettings team. Although I didn’t take a property through Your Move, I felt the service was very professional and my requirements were taken into consideration. Would highly recommend for anyone looking to rent in the Bromley area!!

Christopher · 30 July 2019

★★★★★ 5/5

Google

Matt, Emily and the Lettings Team have been nothing short of superb in helping me find tenants for my place. Nothing was too much trouble and they always came back to me quickly and with great professionalism. I can’t recommend them highly enough. Many thanks.

Khalid · 20 March 2022

★★★★★ 5/5

Google

I have a great experience in You Move with Leonardo. He is very helpful and experienced to provide professional advice to me. When I have any issues in the property, he show his patient to listen and reply soon. I am very appreciate with his assistance to rent the property for me.

Tong · 20 March 2024