Your Move Abbey Wood reviews

★★★★★ 5/5

Google

Thanks to the Your Move Estate Agents, Abbey Wood team for their excellent support throughout my house purchase. Rick was outstanding from start to finish - arranging viewings, providing detailed information, facilitating discussions with the seller, and responding promptly whenever I needed help or clarification. He was always approachable, professional, and proactive, which made the whole process much smoother. I really appreciated the support and thanks to Rick and the entire team.

Om · 22 July 2026

★★★★★ 5/5

Google

My wife and I recently sold our two bed terraced house in Abbey Wood with Your Move, and overall had a really positive experience. We initially put our place on the market with an non-local agent, only to take it down due to poor communication amongst many other reasons. Needless to say communication was never an issue with Your Move, here's why you should definitely consider selling your property with them: - Friendly and very knowledgeable about the local area - Clear and regular communication throughout the sales process - Will maximise every opportunity to get interested viewers - Excellent online marketing, plus agency located in prime footfall location within Abbey Wood Thank you Rick and Sharon for all your hard work, we really appreciate it! Musa

Musa · 17 December 2025

★★★★★ 5/5

Google

I had an amazing experience with Libby from the lettings team at Your Move Abbey Wood. Her optimistic and positive attitude instantly made me feel relaxed and confident throughout the process. After a really stressful few months of helping to sell my mother's property, I found Your move abbeywood to help with finding my new home, it was such a relief to have Libby make my move smooth and completely stress-free. A special thanks to Rick as well for going above and beyond to ensure I received my keys on time and he even went the extra mile by personally dropping them off due to timing issues. 10/10 service all around! Highly recommend. Many thanks, S.K

Miimii · 17 November 2025

★★★★★ 1/5

Google

I sold my house through Your Move in October 2020, and I wanted to share my honest experience. I usually work night shifts in a demanding job and sleep during the day, which is why I had specifically asked the team, especially Imogen, who was handling my case, not to call me during the day. I repeatedly requested that all communication be via email, as I would respond as soon as possible. Despite this, I continued receiving phone calls for months and had to remind them multiple times. It was only after I raised a complaint with the manager, Paul, that the calls finally stopped. During the selling process, no one from Your Move initially attended the property viewings. I felt the pandemic was used as an excuse for this. I had to raise the matter again with the manager, and only then did staff start attending the viewings. On one occasion, a potential buyer made an offer which I accepted, only to be told later that the buyer did not have the necessary funds. It was clear that proper checks had not been carried out before the offer was presented to me. There were also issues with communication between Your Move and my buyer. I had informed Imogen that the top of the chain required completion by a specific date, but this information was not passed on, leading to unnecessary last-minute pressure that could have easily been avoided. I often felt that Your Move sided more with the buyer, who was an investor and likely to buy more properties through them, rather than representing my best interests. They even supported the buyer’s request for a simultaneous exchange and completion, despite the risks. Thankfully, my solicitor advised me against it. I also felt pressured at times to accept lower offers than what my property was worth. This gave me the impression that the agency was more focused on closing the sale quickly rather than securing the best outcome for their client. There were a few other minor issues, but I’ll give them the benefit of the doubt. Overall, given the fees people pay to buy or sell a property, I expected a far higher level of professionalism and client care. I sincerely hope Your Move improves its service, but based on my experience, they have quite a long way to go.

Kushalbos · 13 October 2025

★★★★★ 5/5

Google

Rick and his team are simply the best in their trade. Rick is exceptionally brilliant at what he does. His professional support from start to finish is faultless. He has a way off bringing solutions to every problem in a special way. I'm still looking for suitable words to describe Rick but in the interim, I can honestly say he's a gentleman and scholar. Thank you for being who you are. You're a million in one!

P · 22 August 2025

★★★★★ 5/5

Google

Tia at Your Move Abbey Wood was fantastic - she helped navigate an extremely quick sale and worked quickly to help me through a tricky patch. Can't recommend enough. Thanks so much!

Lucy · 22 July 2026

★★★★★ 5/5

Google

I had a very positive experience renting through Your Move. The staff were consistently helpful, professional, and kind throughout the entire process. They were always quick to respond to any questions and made everything straightforward and stress-free. Their friendly approach and willingness to help gave me confidence at every stage, and I felt well supported from the initial viewing through to moving in. The team went above and beyond to ensure everything was handled efficiently and smoothly. I would highly recommend Your Move to anyone looking for a reliable and customer-focused rental agency. Thank you to the team for providing such excellent service.

Tayo · 22 June 2026

★★★★★ 5/5

Google

Tia and Rick were absolutely brilliant in my house purchase, even accommodating last minute viewings, prompt responses. The journey could not have been smoother

Alex · 8 August 2026

★★★★★ 5/5

Google

Your Move Abbey Wood has been incredibly helpful from the start of our move within the area and throughout our recent house change. The lettings team provided great support in finding suitable accommodation, guiding us through the process, and addressing our inquiries. While there were times when we expected quicker responses, we understand the demands of the busy local market. I highly recommend the team, Libby and Vicki have been especially kind, and Rick went above and beyond by assisting us in finding our new home, even when it wasn’t his direct responsibility. If you’re considering a move to the area or have any concerns, I would definitely suggest reaching out to them.

Gabriela · 13 March 2025

★★★★★ 5/5

Google

Me & my wife recently completed our purchase with the help of Your Move Abbeywood. The help and communication was excellent from the team. Special thanks to Sharon and Rick for all the help. Had an amazing experience. We strongly recommend Your Move Abbeywood. Many thanks. Santosh Pun & Rista Pun.

Bijay · 26 December 2025

★★★★★ 5/5

Google

Lilly made the buying process much easier with her excellent communication and quick responses. She was always helpful, professional, and supportive throughout. Highly recommended!

B · 22 July 2026

★★★★★ 1/5

Google

A long, sorry story of disappointment. 3 years ago I appointed Your Move as my letting agents and initially everything seemed to be okay. A tenant was found, contracts were signed, and we were delighted. The day the tenant moved in, the problems started. She had not viewed the house, only a friend had, and she had rented on the friend's recommendation. As it turned out, the house was unsuitable. It was agreed that the tenant would move out ASAP and after long negotiations with Paul, it was agreed that all fees upon reletting would be waived as it was Your Moves error. As luck would have it, a new tenant was found within a month and we were set to go. On the day that the tenants were set to move in, I recieved a call telling me that they actually had a pet, despite me stipulating no pets were allowed. Apparently the new tenants had vacated their property and were virtually standing in the agents with their removal van. No due dilligence was done on Your Moves part to check this wouldnt happen. The first year went quite smoothly, although I was amazed when I was asked if I would like to purchase 2 new smoke alarms at over £40 each to replace the working and suitable alarms already in the property. When I checked on Amazon, the same detectors were under £20 so I declined Your Move's "Kind offer." Contracts were renewed and when the 2nd year inspection took place 6 months later, it was obvious that the house was not being looked after. At that same time, my job situation changed, so I needed to move back into the house anyway. I issued a Section 21, giving them 4 months' notice. Your Move assured me when I initially approached them that they would deal with any issues at all when it came to the end of the tenancy, how wrong was that. The tenant moved out 2 days later than she was supposed to, left the house full of possessions, took the keys and sent me threatening emails - the communication should never have been directly with me. I informed Your Move, they did nothing. I got emergency locksmiths in and suggested that I pack up her possessions and that she could collect them from Your Move, due to the threats I had recieved. Your Move suggested that she pick them up from me, despite the fear she had caused. A week after this, I discovered that some personal belongings which had been stored in the loft (family photo albums, family heirlooms) at Your Move's suggestion, had been destroyed and vandalised as the tenant was annoyed that she had been asked to leave. I contacted Your Move, who said that it was nothing to do with them, I could try to claim back from the deposit, however, they had not taken inventory of the loft before the tenants moved in, despite the tenant having access and telling Your Move they would be using it. I fought for repayment in December, paying extra money to Your Move (£120), although I was told initially they would do anything they can to help fight the deposit. No one returned phone calls, but each time I managed to get through to someone, I was told there was no movement and that they were handling it. I chased them in January, February, March, and by April was told it would be another couple of months. I called in June to be told that the matter had been settled and agreed in April, and it was too late to appeal. Following threats of formal complaints, they finally agreed to give me a small amount of compensation to say sorry. My money was sat in their bank account for months, and they didnt tell me. I firmly believed that I wasnt notified because they knew that there was room to appeal but they could no longer be bothered because they were no longer recieving an income from me. The whole thing is an experience I would never repeat, I will never use Your Move Abbey Wood again and would advise caution. Make sure you double check and get everything in writing, because if they can go back on it they will, in my opinion.

The · 24 September 2024

★★★★★ 5/5

Google

My family and I had a wonderful experience working with Libby and the team. Totally professional and super helpful. We are so grateful. When we faced difficult moments, Libby didn’t give up on us and she looked for solutions every time. Really helpful and empathetic team, thank you so much once again Libby :)

Aishat · 17 August 2025

★★★★★ 1/5

Google

I am extremely dissatisfied with Your Move Abbey Wood. We paid monthly for full property management, yet the service was negligent throughout the tenancy. No proper inspections were carried out. The tenant caused significant damage, drilled into walls, and carried out electrical works without an electrical safety certificate. None of this was reported to us at the time, despite clear safety and compliance risks. The handling of the deposit claim was equally poor. Your Move failed to represent us properly. They were unaware that the tenant had already raised a dispute, and I had to chase them weekly from August 2025. I was repeatedly told the deposit would be released in early November, which was simply untrue. This shows a complete lack of oversight and communication. Repair quotes came in at four times the deposit value. Despite this, in January 2026, after months of chasing, Your Move informed us that the deposit scheme would only be paying £100. It is obvious the claim was not completed correctly and that supporting evidence and documents were either missing or poorly submitted. This outcome is entirely avoidable with competent management. Your Move Abbey Wood failed at inspections, reporting, compliance, communication, and the deposit dispute process. Landlords: avoid Your Move. Based on my experience, OpenRent is cheaper, more transparent, and far more reliable.

Angel · 13 February 2026

★★★★★ 5/5

Google

Recently let my property through Your Move Abbey Wood. Vicki and Libby were amazing they found me such a lovely tenant and within a few days. I was worried that my property was going to take some time to let but they assured me it would be quick and it was! Their referencing was also very thorough. I am using their management service which I have found great and really good value for money as it takes the stress out of being a landlord. I would highly recommend anyone to go to Your Move! Thank you guys!!!!!!

J · 22 May 2024

★★★★★ 5/5

Google

My partner and I were fortunate to be assisted by Libby and her team in finding our ideal flat within just one week. They were incredibly professional and genuinely helpful throughout the process. We are especially grateful to Libby for her dedication and expertise, which made our experience smooth and enjoyable. Thanks to this highly effective team, we were introduced to a lovely neighborhood and community that we now call home. Thank you again Libby;)

Mei · 13 September 2025

★★★★★ 5/5

Google

My experience with Your move abbey was fantastic. They made it quite easy for me by frequently updating and advising me through the processes that we had to go through. I have to give a big shout out to Libby and Rick who were fantastic. Couldn’t be more thankful to you two.

Norbert · 18 March 2025

★★★★★ 5/5

Google

I recently sold my house through your move. I can categorically say I’m very pleased the way this amazing team handles everything from the beginning to the end of completion agreement. Sharon and Ricky are excellent and very professional above all very polite guys. I definitely recommend your move Abbey-wood either for selling or buying your own property. 👍👍👍

Femi · 13 March 2026

★★★★★ 5/5

Google

We just complete our house purchase, it's may be not much work between buyer and estate agents. However I got excellent service from them. Tilly help us to secure our offer and did all paperwork and communication in speedy manner. She was prompt and easy to reach out not to mention very helpful. From my experience if you are using your move to sell or buy property you are in good hands.

Mahendra · 17 November 2025

★★★★★ 5/5

Google

It’s difficult to express the excellent service throughout the sale process. I was more or less hands off throughout the transaction and all the logistics management was handled with precision and efficiency by Rick and Sharon. This is actually the second property Rick has lead me through, he’s always at hand to listen and provide guidance. It’s been an absolute pleasure and his advice has proved invaluable in both transactions. Thank you again and wishing you all the best

Chi · 22 August 2025

★★★★★ 5/5

Google

Working with Libby to secure my new flat was a great experience. She was prompt with her responses and communications between myself and the landlord as well as very thorough in answering my never ending questions, fully recommend Libby and YM Abbey Wood

Stella · 11 March 2025

★★★★★ 5/5

Google

The team did excellently well from start to finish. The agent showed great enthusiasm and knowledge when viewing the property, and their check-in process was thorough and well-communicated. I'm thoroughly impressed with their professionalism and would highly recommend them to others.

Olawumi · 22 June 2026

★★★★★ 5/5

Google

I just purchased my flat through Your Move Abbey Wood. I dealt primarily with Sharon and she was amazing. Was very helpful and communicated openly throughout the whole process. The purchase process took longer than I expected but Sharon kept me informed throughout and got it all over the line. So I am extremely pleased with her effort and work.

Bree · 7 June 2024

★★★★★ 5/5

Google

Working with Libby and her team was an excellent experience. They were professional, patient, and genuinely cared about helping us through every step. Even when things got challenging, Libby stayed positive and kept finding ways to move forward. I really appreciate all the effort and kindness she showed thank you, Libby, for everything!

Ade · 18 October 2025