Every review we hold for the Abbey Wood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with Your Move Abbey wood has been nothing but amazing! The team were super helpful. The customer services is top-notch. I would also like to express my gratitude to Libby most especially, and to Vicki as well. You guys are amazing!
Blessing · 2 July 2025
Agent replied · 31 August 2025
Thank you Blessing, we really appreciate your review and are glad you enjoyed your experience with us
★★★★★ 5/5
GoogleThanks to Paul & Lilly. They have been very helpful and supportive throughout the process. Reliable estate agents & highly recommended.
Anjaly · 19 February 2024
Agent replied · 21 June 2024
Thank you Anjaly, we appreciate your feedback
★★★★★ 1/5
GoogleIt was the worst experience, they gave us a damaged house then when we handed it over they made us pay, we have two months and we haven't received the deposit back, very bad, I don't recommend it at all
Marinela · 10 April 2025
Agent replied · 13 April 2026
Hello Marinela, I am sorry to hear your review, of course it is never our intention to cause any delays or upset our customers so I do apologise. There was clearly a mix up between ourselves and the managing agent in relation to your deposit but as I mentioned yesterday, we are also still waiting for you to provide bank details so we can send it back to you.
★★★★★ 5/5
GoogleLibby from Your Move was absolutely amazing throughout an otherwise stressful process, always willing to go the extra mile, she managed to find us the perfect place really quickly and provided any answers we needed along the way
Rhiannon · 1 May 2025
Agent replied · 3 June 2025
Hi Rhiannon, we're so glad that we were able to go above and beyond your expectations! I'm sure Libby could run a marathon!
Thank you again for the great review!
★★★★★ 5/5
GoogleI recently moved home with Your Move and was helped by Libby who made the process really slick and easy. Great communication and happy to help with any queries. I would highly recommend.
Lucinda · 30 November 2024
★★★★★ 1/5
GoogleI really had a bad experience with your move staff. Her name is Sharon Mullins during a property visit on 23rd nov 2024 at 13:40 pm at Abbey Wood . Her remarks and actions were offensive, rude and discriminatory, which caused significant discomfort to all of us including my parents. She was saying we were late in-fact we were 5 minutes early. She was saying we were too many of us infant we are family of 5. Her conduct, including making a clicking sound upon seeing us, and her unfriendly facial expressions and dismissive demeanour made the experience uncomfortable and unwelcoming. This behaviour negatively impacted what should have been a positive experience. Such behaviour is entirely unprofessional and unacceptable. I request a thorough investigation and appropriate action to ensure this does not happen again to anyone else. Your company aims to provide the highest standards of service to all your customers. I therefore trust your company values inclusivity and professionalism and will handle this matter seriously.
Mamta · 7 December 2024
★★★★★ 5/5
GoogleJust wanted to share the superb customer service I’ve experienced from Vicki at Your Move. Exceptional! As a landlord it’s important to find a suitable tenant and they, a suitable landlord. Vicki kept me up to date from the very start. I was notified of every viewing with accompanying details of each tenant. I truly felt we worked as a team. I then personally interviewed each tenant, with Vicki doing all the necessary paperwork. This can be a stressful process but with Vicki, I felt I was in safe hands. She didn’t fail to deliver. She’s been so thorough and her prompt replies to my queries ensured a seamless, trouble free process. I now have two lovely tenants and that’s thanks to her. Further to add: Richard at docusign is so so helpful too. Like Vicki, he replies so promptly thus aiding a smooth and speedy letting process.
I would truly recommend Vicki, Richard and all at Your Move Lettings.
Danny · 25 March 2020
★★★★★ 5/5
GoogleI rented with your move in Abbey Wood, every other estate agent in the area I went to did not want to help. Your move called me about properties whenever they had a new one where other agents I did not hear from for weeks. I ended up renting with your move abbey wood and there process was very quick and easy. Everyone is lovely there and made me feel at ease. Everything went really smoothly. I have since moved due to needing to be closer to my child's school but all the way through the tenancy they were great and they refunded my security deposit within a week of moving. Would definitely recommend them!
Teri · 30 July 2019
★★★★★ 5/5
GoogleI have been with your move Abbey wood branch for more than two years, the staff at the branch are very helpful friendly and their services are excellent . I am amazed with the care i have been give through out my tenancy such as maintenance any maintenance job is treated with urgency and done as soon as possible. i want to say a very big thank you the staff of abbey wood for their tremendous support .A very big thank you to Gwen and Vicky for been there for me and family when we needed you most .
Isatou · 30 July 2019
★★★★★ 5/5
GoogleI have had the pleasure of using Your Move for both renting and selling a property over a 12 year period they have been professional
and helped me in everyway to both rent and sell with speedy outcomes. If you need an estate agent they are the best.
Thank -you Paul Gwen Sharon Vicky and all the staff
Chris · 22 April 2024
Agent replied · 21 June 2024
Thank you Chris, it was a pleasure to have helped you these past 12 years and we wish you all the best 😃 …
★★★★★ 5/5
GoogleI rented with your move in Abbey Wood, every other estate agent in the area I went to did not want to help. Your move called me about properties whenever they had a new one where other agents I did not hear from for weeks. I ended up renting with your move abbey wood and there process was very quick and easy. Everyone is lovely there and made me feel at ease. Everything went really smoothly. I have since moved due to needing to be closer to my child's school but all the way through the tenancy they were great and they refunded my security deposit within a week of moving. Would definitely recommend them!
Sonic · 30 July 2018
★★★★★ 5/5
GoogleSharon, Rick and the team at Abbey Wood have been exceptional through the whole process of selling and renting my house. Thoroughly recommend… very professional and polite .. Thank you
Warren · 7 November 2024
★★★★★ 2/5
GoogleVicki was nice, which is why I’m giving any stars at all. Paul (a Ricky Gervais type) branch manager was deeply unpleasant, unprofessional, pushy, rude and made statements that were not only inaccurate and have since proven to be untrue. Doing business here leaves a sour taste even many years later. Never again. Best avoided.
M · 13 January 2023
★★★★★ 5/5
GoogleThe best estate agent ever. Gwen was amazing, very professional, respectful and kind. She made the whole experience of renting a lot less stressful.
Amazing customer service I recommend them 100% to anyone, landlords and tenants.
Thank you Gwen for making everything possible for us.
Cecilia · 29 June 2023
★★★★★ 5/5
GoogleGwen at Your Move Abbey Wood has been a STAR! She has made the whole process from booking a viewing to securing a property and ongoing support very easy and smooth. The rest of the team who I have spoken with have all been so lovely too! Great experience :)
Hayley · 13 January 2023
★★★★★ 5/5
GoogleRick came round to do evaluation.Very polite nosh personality And gave me good sound advice As indeed sarah at the shop Thoroughly recommend them Top marks
Paul · 5 March 2025
Agent replied · 10 March 2025
Thank you Paul, we will ensure Rick hears your lovely review!
★★★★★ 5/5
GoogleAbbey Wood Your Move are very professional Estate Agent and are extremely good at what they do.
In particular Vicki and Gwen kept us throughout the let process and went above and beyond to keep ourselves informed .
This is due to Vicki and Gwen profesionalism.
Thank you Abbey Wood Your Move! I
Laura · 17 June 2022
★★★★★ 5/5
GoogleSunrise has been a great place to be and the staffs are really really supportive, loving, caring, kindness, respectful, appreciation,
And living as a family 👪 ❤️ 💕 💓 💙 💖 👪 ❤️ 💕 💓 💙 together ❤️ 😀 🙏 👍 as one . …
Darren · 13 January 2023
★★★★★ 5/5
GoogleExcellent team, were prompt, professional and very accurate in valuing what our house could achieve on the market. Would highly recommend.
Michael · 4 March 2025
Agent replied · 10 March 2025
Thank you Michael for your lovely review!
★★★★★ 5/5
GoogleYour move estate agents Abbeywood is where I would highly recommend if your are looking to rent, sell or buy a property, great customer service. Most especially vichi who is so dedicated to her job. She goes extra miles to satisfy her customers. Keep up the good work. And I love my new house!!!!!😊PositiveQuality, Professionalism
Veronica · 22 June 2021
★★★★★ 5/5
GoogleI would like to mention Vicki and to thanks her for the professionalism and for all her help finding and getting the property which we wanted. Also I would like to say thank you to Gwen for covering Vicki and answering on her side and Alex for his insurance! I really recommend Your Move - Abbey Wood.
Ionut · 25 March 2020
★★★★★ 5/5
GoogleWe had a great experience buying our house with Your Move, especially with Sharon, she was always on top of things!
Amaranta · 17 November 2025
★★★★★ 1/5
GoogleA long, sorry story of disappointment.
3 years ago I appointed Your Move as my letting agents and initially everything … More
The · 4 October 2024
Agent replied · 3 March 2025
I am so sorry to read your review, it is never our intention to give our customers anything other than an excellent customer experience and I am sorry you have felt this was not the case for you this time. Unfortunately as your account is … More
★★★★★ 5/5
GoogleYour professionalism in the property business is top notch. From the beginning of the renting process to the last part of it, you guys were amazing.
Chukwuma · 22 May 2024
Agent replied · 21 June 2024
Thank you Samuel, it was so lovely helping you find your new home, we wish you and your family all the best! Vicki and Libby 😊 …
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