Every review we hold for the Rochester office, from every platform, shown as written. First names only.
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5/5
GoogleWe recently dealt with Harry and Jordan at Your Move Rochester and couldn't be happier with the service. They were both friendly, professional and always happy to answer any questions. Communication was excellent throughout and nothing ever felt like too much trouble. I would happily recommend them to anyone looking to buy, sell or rent a property.
Sharon Β· 22 July 2026
Agent replied Β· 22 August 2026
Thank you so much for your review, and kind words, do not hesitate to contact us if you need any further assistance
Kindest regards
Jordan Hudson
Sales Manager
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5/5
GoogleRochester branch did an Amazing job selling my house, such great customer service and always available to help. Responded very quickly to any enquiries and kept me informed even step of the way.
Special thanks to Tina for all yiur hard work π β¦
K Β· 22 July 2026
Agent replied Β· 22 August 2026
Thank you for your review, it was a pleasure to help you sell, we wish you all the best in your new home
Kindest regards
Jordan Hudson
Sales Manager
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5/5
GoogleThank you so much to all the hard work Tina from Your Move in Rochester put into securing a sale on our property. She was tenacious in her efforts, professional to the core, bright and happy in an extremely difficult situation. The rest of the team Jordan and Corrine were very helpful in dealing with all the issues that they encountered with this sale. A fantastic end result and a very happy client. Thank you again π I would throughly recommend the team at Your Move in Rochester.
Shenda Β· 23 May 2025
Agent replied Β· 3 June 2025
Thank you so much for your kind words Shenda, we appreciate it. It was a pleasure to help you, and the team and I wish you the best with your next chapter!
Kindest regards
Jordan Hudson
Sales Manager
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4/5
GoogleThe search for a new apartment started with a giant step upon meeting with Lucy at your move rochester.
She made sacrifice for a next viewing. It was a race against time. Matt was endlessly chasing the landlord and every documents needed for the move.
Thank you guys.
On the flip side , I was not impressed with the third party reference vetting team. All documents were given to my contract agreement, 6 months payslip but insisted on speaking to someone at work after statng I do night shift.
I feel going forward and acknowledging the essence of these referencing, a lot can be done better
OLALEKAN Β· 13 April 2025
Agent replied Β· 24 October 2024
Thank you for your review for our lettings team, we hope you are settling well into your new home.
Thank you for your feedback on our external referencing company, it is very helpful to be able to make continued improvements to our processes.
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleWe canβt thank Lea and Lucy enough, they were absolutely amazing. As first time renters they made the whole process really smooth- answering all of our never ending questions and just being amazing support. They answered the phone/emails quickly, keeping us updated throughout the whole process, ensuring that we were happy. They were able to secure us our move in date, which was a week after our viewing.
Thank you so much for all of your help! We could not recommend Lea and Lucy enough.
Monika Β· 13 April 2025
Agent replied Β· 22 November 2024
Thank you for your lovely for our lettings team. We hope you are settling well into your new home!
Thank you
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI was looking to have my rental property fully managed and Your Move Rochester were recommended to me. I wasn't committed to having an estate agent manage things as i had done this myself for a number of years so the cost had to be right and i needed to have confidence in the agents. Having initially spoken with Lucy and then meeting her at the property the decision was an easy one.
The process was suprisingly smooth mainly due to the excellent communication. Lucy was in regular contact to answer any queries and to ensure i was happy with the steps being taken. Having taken photographs and then marketing online a number of viewings were quickly arranged. I received relevant information regarding prospective tenants which gave me the confidence to know that those who went forward for credit checks and references would be suitable tenants.
Only 4 weeks after initial contact we had fantastic tenants moved in with no issues. Thank you again Lucy and to Lea as well who i believe conducted some viewings. Your hard work , knowledge and professionalism was impressive and much appreciated.
Adrian Β· 13 April 2025
Agent replied Β· 28 December 2024
Thank you so much for your lovely review! It has been a pleasure working with yourself and we are so pleased to hear how you found the process.
We look forward to many more years working with you!
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI sold my house through Your Move in Rochester last Friday. Initially Jordan came out to start the ball rolling, a very efficient and polite agent. However, it was Tina who kept me informed every step of the way. Such a pleasant lady, who kept me cheerful along the journey of selling my house. She went out of her way to keep chasing the buyer's side, as their solicitor's were extremely slow in moving things along. She took the final meter readings for me, as I was on holiday at the time of completion. A big thank you Tina for all your help.
Sandra Β· 4 April 2025
Agent replied Β· 13 April 2026
Thank you so much for your review. It was a pleasure to help you sell, and I know your buyers are really excited to start the next chapter of their lives in the house.
Kindest regards
Jordan Hudson
Sales Manager
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5/5
GoogleWorking with Lea and Lucy has been an absolute dream! These two ladies are always on top of their game! Within seconds of ringing them, they answer the phone and help out with anything my husband and I needed help for! Any question we had, Lea and Lucy were sure to answer them. Being that Iβm from the US, and this was my first time renting in the UK, I was not sure of how to go about the process but the girls were always there to help, and with amazing energy! No matter how stressful this process can be, Lea and Lucy always helped to ensure a smooth and easy renting process. Thank you ladies!
Lauren Β· 29 March 2025
Agent replied Β· 18 April 2025
Thank you for your lovely review for our lettings team!
We hope you have settled well into your new home, if you need anything please do not hesitate to reach out!
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleLucy and Matt were supportive and informative whilst I navigated as a first time Landlord. I had lots of questions and worries and they have been nothing but amazing at keeping me up to date and informed at each step of the way.
They found me suitable tenants for me within the first viewing and it has been smooth sailing since. The tenants have now moved in and everything they explained has gone to plan.
Thank you,
Jessica
Jessica Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you so much for your lovely review!
It has been a pleasure working with yourself and please to hear we have been able to ease any concerns.
We wish you all the best in your new adventure.
Thank you
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleA big thank you to Jordan and Tina!
We can't fault Jordan or Tina, so far throughout the whole process they have been exceptional. Both extremely kind, transparent and thoughtful.
Both myself and partner have overall been very pleased with the service/s they have provided over the last few weeks. They have gone above and beyond, exceeding our expectations in every way.
We look forward to getting to the finish line together.
Jarryd & Luke : )
Jarryd Β· 13 April 2025
Agent replied Β· 28 December 2024
Thank you for your lovely review for our sales team. We look forward to helping you complete on your new home!
Kind Regards,
Lucy Curtis
Lettings Manager
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5/5
GoogleFriendly and supportive staff made it so much easier to rent my flat than it could have been.
Lea and Lucy, in particular, were so helpful, and responded promptly to my inquiries. Lea was an absolute star during my application process - and patient! Despite the fact I had difficulty in getting the necessary documents together.
I would like to thank all the Rochester team for their hard work helping me to move in.
Stewart
Rainhamster Β· 13 April 2025
Agent replied Β· 10 January 2025
Thank you very much for your kind review for Lea!
We hope you have settled well into your new home.
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI would like to extend my thank you to Tina and Jordan. Although we opted for another house in the end, they were our first foray into house enquiries and viewings. Tina was very human and helped me to identify what I wanted in a house, whilst Jordan struck me as honest and forthright during our viewing. I can't speak to the ongoing process at all, but for that introductory process, they were wonderful.
StΓ Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you for your kind review for our sales team!
We wish you all the best in your move.
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI was selling my uncles house for him
Contacted Your Move Rochester and it couldnβt have been easier.
Tina took care of everything, I was kept updated as to all the viewings and offers. It all ran so smooth and Tina was so helpful through out the whole process
We Got the price we wanted and the house was sold, exchanged 6 weeks or so
Without any stress
Would highly recommend
Tony Β· 13 April 2025
Agent replied Β· 20 June 2024
Thank you for your kind review for Tina. It has been a pleasure working with yourself.
If you need anything in the future please do not hesitate to contact us.
Thank you
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleVery helpful from start to finish, I can't fault them.
Matt was great in helping to get everything sorted with minimal fuss and finding the right property for me, not only a handsome devil but a competent hard-working lad.
I would well recommend Your Move Estate agents to anyone looking to move or rent.
Thanks to Matt and the team for making this happen.
Give Matt a pay rise π
Andrew Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you so much for your review for Matt and the great experience you received from the lettings team!
We hope you have settled well into your new home!
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleTina Leeder has been amazing from start to finish. She found us a home that ticked every one of our boxes, and was always there to answer questions, which was a challenge sometimes as we were 3000 miles away. I feel like we didn't just find an estate agent, but that we also made a friend.
Carol Β· 30 March 2026
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3/5
GoogleCommunication was ok. Was difficult to get information straight away, but to be honest Harry has had an up hill battle taking over the lettings side and is doing a great job. In general the team has been great. I would recommend using them but would encourage a patient attitude lol!
Steve Β· 22 July 2026
Agent replied Β· 22 August 2026
Thank you for taking the time to leave us such a thoughtful review and for recommending us. We really appreciate your patience and understanding.
We're pleased to hear that Harry and the rest of the team have been great to work with. We also appreciate your honest feedback about communication, and we're always looking for ways to improve and provide information as quickly and efficiently as possible.
Thanks again for your support, we look forward to continuing to help you.
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5/5
GoogleMatt and Lucy were amazing throughout the whole process from start to finish, they have been so lovely and made everything smooth, simple and stress free in terms of our move, we canβt thank you both enough! Weβd massively recommend Your Move to anyone given how great theyβve both been π thanks again! β¦
Erin Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you for your lovely review for our lettings team! We hope you are settling well in your new home!
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI can't thank Tina and Jordan enough for helping us to secure our first home. Jordan was very informative during the viewing and Tina has just been brilliant with the post-viewing process. Her communication has been great - keeping us updated and helping us to get solicitors quotes. Thank you so much!
D Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you for your kind words for our sales team.
We wish you a very happy future.
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleI contacted Lucy Curtis Letting Manager for Rochester for some historic documents. Lucy was extremely helpful and supplied everything I needed within 15 minutes. I was most impressed with her helpful and coperative attitude and also impresssed with Your Move system that Lucy was able to retrive the documents so fast.
Iftakhar Β· 13 April 2025
Agent replied Β· 24 October 2024
Thank you so much for you kind review.
It has been a pleasure to help you, if you do need anything further in the future please to not hesitate to contact us.
Thank you
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleLucy made the whole process smooth, she always answers the phone in time, managed to move in a bit earlier then I thought.
It's the first time moving through an agency and they made the whole experience memorable!
Thank you again
Agu Β· 13 April 2025
Agent replied Β· 11 November 2024
Thank you so much for your lovely review.
I hope you settle in well to your new home.
Kind Regards
Lucy Curtis
Lettings Manager
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5/5
GoogleThank you to Tina and all the team helps me buy my property. They promptly answered calls and emails, keeping us informed about every development. Everything went smoothly, they ensure a quick and effective buying experience.
Hiu Β· 13 April 2025
Agent replied Β· 13 April 2026
Thank you for your kind words, we wish you all the best in your new home.
Kindest regards
Jordan Hudson
Sales Manager
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5/5
GoogleBig thanks to Karina and Vicki for what they have done for me over the years both in renting and selling my property.great team of work, definitely use them again.Sam
Sam Β· 27 April 2025
Agent replied Β· 3 June 2025
Thank you for your lovely review!
We have loved working with you also.
If you need any help in the future please do not hesitate to contact us.
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5/5
GoogleBig Thank you to Lucy and Matt they were amazing, kept us informed regularly and was so quick to find us a property, definitely recommend Your move
Thank you again.
Jp Β· 13 April 2025
Agent replied Β· 24 August 2024
Thank you for your review for our Lettings team!
We hope you are settling well into your new home
Thank you
Kind Regards,
Lucy Curtis
Lettings Manager
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5/5
GoogleThank you to Tina and all the team with your help in selling my property. I would recommend using your service to anyone looking to sell property in Medway.
Rob Β· 13 April 2025
Agent replied Β· 28 December 2024
Thank you for your kind review for our sales team. If there is anything we can help with in the future please do not hesitate to reach out.
Thank you
Kind Regards
Lucy Curtis
Lettings Manager
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