Your Move Canterbury reviews

★★★★★ 5/5

Google

Fantastic service from Kate at Your Move Canterbury. Due to the COVID situation my daughter (University of Kent student) is no longer able to travel to the states for her study abroad year. Kate has been so helpful and professional from the start, offering help and advice, resulting in accommodation being sorted quite late in the game as most students have their accommodation arranged early in the year. Nothing has been too much trouble for Kate - not even my 101 questions!! My daughter found Kate lovely when they met for the viewing. Thank you Kate - you really have been great!!

Louise · 16 June 2020

★★★★★ 1/5

Google

I went to their office with my partner and asked if any landlord would accept pets. The woman who attend us said there werent anything available, but she wrote down our contact details. Some minutes after, I remebered something about and ad of one of their houses I had seen on Internet and came back into the office. I saw she had crossed out our details, despite the fact she told us she would call if she would find any options. The next day I called them and one of their houses accepts pets.They had it from a long time, so it was able when we talked with the women. Anyway, we meet with one men to see the house. He never came to the view, and when we called to the office he said he had written me an email to cancel the date. It was not true. In addition, he didnt have my telephone number wrote down correctly. Hope my English is good enough to give you an idea of how horrible these people work.

AnArKaZz · 30 July 2019

★★★★★ 5/5

Google

I just wanted to write a quick review regarding the fantastic service my partner Nicola & I received in the Yourmove branch in Canterbury. As first-time buyers, we were very nervous as to the process of buying a property. Fortunately, Jake Sales, one of the sales consultants, couldn't have been more helpful. He has found us our dream property as first-time buyers & recommended Liz, one of the financial advisors too us as well. Nothing was too stressful for Jake or Liz & I can't sing enough praise about either of them. I have recommended both Jake & Liz to friends of mine looking to rent/buy or sort out mortgages & wish them the best of luck in the future. Will Stentiford

Will · 30 July 2019

★★★★★ 5/5

Google

We are tenants and landlords through the Canterbury branch. We have the experience of renting a property that is fully managed and letting a property with Rent Collect. YourMove Canterbury have made the experience as smooth as possible. When we have needed repairs they have acted quickly and when we have had rent issues they have offered realistic options to keep us financially supported. We have regular emails and phonecalls, they have always got back to us and if they can't answer the query then they pass it on to a colleague who does. We have been especially impressed by the knowledge and experience of Lucy and Sarah. We would also like to thank Joe for finding us new tenants in such a short space of time.

Nina · 30 July 2019

★★★★★ 5/5

Google

After showing initial interest in a property online to let for myself and two friends, Joe from the YourMove Canterbury branch has been incredibly helpful, supportive and professional throughout the process of successfully renting a property. He has been very efficient with any contact, enquiries and paperwork resulting a smooth process despite initial reservations from the landlady over our status as a group of young male professionals. As a result of this I would highly recommend YourMove for anybody looking to rent in the Canterbury area, and in particular Joe's services.

Adam · 30 July 2019

★★★★★ 1/5

Google

Your Move Canterbury explicitly asked me to give a review of my experience renting through them, after we were suddenly asked to leave our home of four years by our landlords. So I am kindly obliging them. Your Move Canterbury were the single most ineffectual group of people I think I have ever encountered. They don’t communicate properly with each other, let alone their tenants, they sit in one room and can’t even transfer a call from one person to another. They hire cowboys to do property maintenance costing landlords thousands of pounds more than they need to pay and causing unnecessary stress to tenants, and even then they don’t even do a proper job. We had their repair cowboys crack our tiles, ruin our door frames and all with the utmost fuss. And that’s if they even bother to organise repairs. We reported that the flat roof needed repairing two years into our tenancy and when we left two years later it still wasn’t fixed and water had begun to come in through the roof into our kitchen cupboards. Fortunately we were already packing up to leave by then. We had always had a good relationship with our landlords, especially ever since Your Move incompetently copied us both in on the same email so we could then contact each other directly. However when the administration of our leaving the property began everything broke down Your Move did absolutely nothing to mediate effectively (and possibly even made things worse) between us and our landlords and we ended up going through arbitration to resolve a dispute about our deposit (which went in our favour). Your Move never even offered to help us find a new property, which I find utterly astounding because surely they’d want to charge us all those inordinate and incomprehensible fees again? They even threatened to charge us rent when we were unable to move out on the agreed date because of torrential snow. When I called to say the van couldn’t get to us they genuinely asked me why we couldn’t leave the property. “Just look outside!” I fumed. They are incompetent and inconsiderate human beings but the one thing I can say that they’re really very good at is ripping off landlords and tenants to line their own pockets. Do not rent through these people, even if the property is perfect. It’s not worth it. You must see there’s something fishy going on when there’s only five star or one star reviews here… I am only disappointed that I can't give them no stars.

Alice · 30 July 2019

★★★★★ 5/5

Google

I recently contacted Your Move Canterbury to view a property I spotted online. I was contacted very promptly by the Sales Consultant, Jake Sales, who set up a viewing and a meeting with Liz the Financial Consultant on the same day. As a first time buyer my partner and I were a little nervous about the whole process however I was put at ease as soon as I spoke to Jake and Liz and they have both been extremely helpful in finding us the perfect home and mortgage. I couldn't recommend them enough!

Nicola · 30 July 2019

★★★★★ 5/5

Google

02/03/2019 :Sam was the one who dealt with our questions and she was: professional, considerate and very quick at responding to our questions. She went above and beyond and emailed the landlord immediately when asked if we could add another tenant. We have had no issues with this estate agent so far and we have felt, as students, that we have been treated very well compared to other estate agents in the area. 07/03/2019: Amy is the one now handling out tenancy. In person she was professional and helpful when signing our documents. She was also well informed and explained parts of the contract well which we were not fully sure of. She is also very responsive to emails and is very fast at replying when there is an issue

C · 30 July 2019

★★★★★ 5/5

Google

Would like to say a massive thank you to Jade who helped me and my partner move into a property with Your Move, Jade was very professional and help us with every enquiry we had (and we had a few) Jade made the process for us moving very smoothly running which we haven't received before with other agents, If in the future we want to move I will defiantly be going back Your Move.

Natasha · 30 July 2019

★★★★★ 1/5

Google

I wish there was 0 starts because 1 start is too much for this dodgy agent. They want to take £100 from my deposit because there was some dust on a window and they claim that I broke a power socket. They take photos of every inch of the flat when they check you out but they zoom out when they take photos for the check-in. I'm considering taking them to court now. Avoid at all cost! P.S. I would take the 5 starts reviews with a bench of salt, if you see what I mean!

Sharaf · 30 July 2019

★★★★★ 5/5

Google

1st time I've used Your Move & they did exactly what i needed doing. They got my place on the market & found a buyer in good time which has now resulted in the sale completing. Matt & Lucy were great, keeping me up to date with info & answering any questions i had when needed. Good job well done.

Russell · 30 July 2019

★★★★★ 5/5

Google

Jade Clubb at Your Move Canterbury was really helpful with the set up and move in on my tenancy. A couple of hiccups were nothing as Jade made everything 10 times easier and stress free for us ( baring in mind this is our first move ) Couldn't Recommend her strongly enough to anyone looking to make their first move

Jeremy · 30 July 2019

★★★★★ 5/5

Google

Having got nowhere with a previous estate agent, we moved to Your Move in Canterbury and couldn’t be happier that we did! We dealt with Rupert & Carl and they were both professional, friendly and provided and excellent service, keeping us informed as the sale of the property went through. We wouldn’t hesitate to recommend Your Move.

Jon · 13 August 2020

★★★★★ 5/5

Google

We dealt with a lovely agent named Jade. From the initial viewing of the property, to finalising the paper work, she went out of her way to make the move as smooth as possible. She is also very efficient and quick with keeping contact and responding to emails. Jade is a great asset to Your Move.

Sharene · 30 July 2019

★★★★★ 4/5

Google

The last 4 months I have been dealing with Jade in the Canterbury Lettings branch. I have experience with Your Move before, which usually is pretty useless. However Jade is a brilliant individual with excellent response time to emails and has a great personality for job. Real asset to Your Move in Canterbury.

Evan · 30 July 2019

★★★★★ 5/5

Google

I have been a tenant since August 2010 and would like to thank your move and in particular Sarah. She has been absolutely fantastic and her help and support has consistently been available. I will be sad not to deal with you anymore when I move out of the area. Susan W.

Robert · 26 December 2019

★★★★★ 5/5

Google

I can't thank Joe, Jade and the rest of the team in lettings enough for all their hard work in helping me find the perfect flat. They were patient, thorough and readily available at all times. I'm very pleased with my experience in dealing with Your Move Lettings!

Kevan · 30 July 2019

★★★★★ 5/5

Google

Joe at Your-Move found us an amazing home, and was so helpful at every stage. My partner and I don’t have a lot of experience in renting but Joe made it very easy and stress free! I highly recommend Your-Move to anyone planning on renting, thank you!

Matt · 30 July 2019

★★★★★ 5/5

Google

The team at Your Move Canterbury have been so helpful throughout the process of letting out our property. A friendly team and always happy to go the extra mile! Would definitely recommend! Thank you Jade, Luke, Joe & Lucy ?? x

Ellie · 30 July 2019

★★★★★ 1/5

Google

Had an absolutely terrible experience with Your Move Canterbury - they are completely unprofessional, incompetent, time wasting and unapologetic. They have caused us an enormous amount of emotional stress, frustration and loss of money through their lies and I would not wish anybody else to go through the same. Please AVOID.

Lottie · 8 February 2020

★★★★★ 5/5

Google

Jade Clubb made me feel so comfortable and at ease while doing our viewing. We had many questions which Jade answered with confidence and assurance. A true professional and a credit to YourMove

Conor · 30 July 2019

★★★★★ 1/5

Google

I have now been living in a property managed by Your Move, Canterbury for 2 months, and I’m still waiting for really basic repairs done... like having heating in the bedrooms! They sent someone to fix the heating issue twice and he only made it worse. I contacted him to ask him to sort it out and he is not on holiday until January! Phoning the office is useless, they never pick up. They are great until you have signed the contract and paid the deposit, after that they couldn’t care less!

Adelina · 26 December 2019

★★★★★ 1/5

Google

Most appalling service from a letting agent's I have ever received! If I could give zero stars I would. Aside from the person showing people round properties (Joe) the staff, and particularly the branch manager are exceptionally unprofessional and rude. Upon handing my personal data to the 3rd party without my consent and stating explicitly this was unacceptable I got the response of "No problem". No apologies for breaching a legal right. Over the course of 3 years they screwed up my tenancy renewal, gave incorrect and misleading information, and when finally I put in a formal complaint (because directly stating you are unhappy with the service and that they have broken the law isn't serious enough for them) it took over a month before getting any response to the complaint. Still no formal apology from the branch, and the person dealing with the complaint apparently doesn't want to consider legal terms/ramifications as we are not yet dealing with this on a legal basis, so is judging the stress caused by all of this as he sees fit (which obviously is orders of magnitude below what they are). I am sure some people would receive better service at other branches, however I would strongly suggest anyone planning to rent in Canterbury go through another agents. If their decent staff are leaving because of the way they treat each other, and the management are entirely disregarding of your well being and rights, I wouldn't risk the time, money, and energy required to sort out their continued screw ups.

Lucy · 30 July 2019

★★★★★ 1/5

Google

As students, they were reluctant to let us move in a couple of weeks before term started despite paying full rent from 1st of July. It turns out this was because they had not performed any checks on the house and there was a large hole in the wall, a broken toilet, broken oven knobs and a faulty vacuum cleaner. These issues were slowly resolved, but we still had a large hole in the wall for approximately 6 weeks. Furthermore, yourmove failed to provide the council with the correct paperwork to inform them we were in fact students and exempt from paying council tax, even though we provided yourmove with the necessary information. We were left finding this out through a court summons letter. I know others who have had dreadful experiences with yourmove, avoid them if you can! Would give 0/5 if it were possible.

Charlie · 30 July 2019