Your Move reviews

★★★★★ 5/5

Trustpilot

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

Agnes · 9 September 2026

★★★★★ 1/5

Trustpilot

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

Stanley · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

Mandy · 17 May 2026

★★★★★ 5/5

Google

I had a very positive experience renting through Your Move. All the team I dealt with were professional, responsive, and extremely helpful throughout the whole process. Amber was my main contact and communicated clearly at every stage and made what can often be a stressful process feel smooth and straightforward. Amber was always approachable and quick to respond to any questions, and she handled everything with efficiency and care. Her support and organisation made moving into the property much easier. I would happily recommend Amber Howe to anyone looking to rent a property. Thank you again for all your help.

Lexie · 16 March 2026

★★★★★ 5/5

Trustpilot

First impressions make a difference

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

Dave · 19 May 2026

★★★★★ 5/5

Trustpilot

Everyone in the office handled our…

Everyone in the office handled our enquiries, viewings and follow up after buying with total professionalism. Special mention to Katrina, Denise, Meghan, Hazel and Alex.

DOROTHY · 23 May 2026

★★★★★ 5/5

Google

The professional help and advice I received from Kyle was outstanding, he went out of his way to collect necessary information on various properties, very thorough, pleasant and easy to approach. I will in future not hesitate to ask for Kyle. Thanks again Kyle

Paul · 27 November 2025

★★★★★ 1/5

Trustpilot

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

Eric · 9 September 2026

★★★★★ 1/5

Google

Awful company, I wouldn't recommend using them at all, every time I go in they have different staff, having a chat and I've even walked past on occasions multiple staff sat on their phones. I have encountered staff that have been friendly but unfortunately never there when I return. It's really put me off using the company as there is clearly an underlying issue with how staff are treated. If the staff constantly change why would I put my trust in them looking after me as a client.

Guy · 16 February 2026

★★★★★ 5/5

Google

My experience with Yourmove has been amazing! The people at your move actually care and they want to help. My partner and I have been looking to find somewhere just for us. And yourmove has helped us every step of the way! We haven’t made it easy for them unfortunately but they’ve found different solutions to combat each issue. A massive thank you to YourMove, I would 100% recommend this place in Canterbury. A personal thank you to Pippa and Lisa and the rest of the team❤️🏡

Shay · 24 July 2024

★★★★★ 1/5

Trustpilot

Your Move LETTINGS

(This relates to lettings, not sales.) Your Move offers a market comparable management fee, but what they don't tell you upfront is the price gouging. There is a fee for literally everything ... which are generally free at other agents. Want to renew your tenant's lease? 300 pounds. A rental increase? - 240 pounds. Maintenance - add 10% for their fees. Want to leave due to poor customer service - even if the tenant is NOT under a lease (can understand if the tenant is under a lease) but a whopping months rent (not one month of management fees, but one months of the tenants rent plus VAT!!!) which can run into thousands of pounds. Put it another way, because it is so expensive to leave, they know most landlords won't ... which provides no incentive for good customer service. AVOID YOUR MOVE LETTINGS AT ALL COSTS Update: I understand Your Move are saddened by this review, but these are the fees hidden in their contract small print. It's not right or fair for Landlords, or their tenants

Edmund · 28 May 2024

★★★★★ 5/5

Trustpilot

Very friendly and professional service

Very friendly and professional service. Always kept me informed and updated with everything that was going on with the sale. Lauren was particularly helpful and so friendly and accommodating.

Mrs · 23 September 2026

★★★★★ 1/5

Trustpilot

They don't even deserve one star.

They don't even deserve one star.Watch your back, do not believe what you are told, and never trust them and rent a place before you can see it. Photos were years old. They deliberately withheld the inventory photos until we were in the air with no wifi and soon to pick up the keys. The place was filthy, looked like a squatter lived there and even though it was furnished it was all broken, stained or disgusting. There was mold, recent huge water stains above the bed and in the corner from a leaking roof and the inside of a cupboard was wet. The outside was treacherous with algae and even though they told us there was a right of way for bins, there was not. Just lies and twists of the truth.Walk away and use another company. We have never in all our lives been treated this bad.

Customer · 18 May 2024

★★★★★ 5/5

Trustpilot

The Routine Rental Inspection

Susan returned for her regular inspection of our rented property. It is good to have the continuity of the same person doing the work. This way 'The Story' is clear in all our memories. The inspection was professional with minimal or no inconvenience or improper intrusion. The report was comprehensive, reflecting the comprehensive manner in which the work was done. It is an added advantage that Susan has a bright, positive and engaging attitude.

Stephen · 20 February 2026

★★★★★ 5/5

Google

Used this branch to sell and purchase our next home - Kyle was our contact and was always at the end of the phone when needed and spoke to us weekly. Thank you!

Constance · 13 December 2025

★★★★★ 1/5

Trustpilot

Not returning deposit

We have moved out from the property on Feb 13th and still haven't received our deposit back. There is no dispute with the landlord and the deposit holding company (my deposits) has escalated it and given Your Move 5 working days to release the deposit. Guess what? Still no deposit! Tried calling them multiple times today just to be put on hold and then get cut off! Total scam, quick to take your money, but will not return it. £801 is a lot of money to be withheld for nearly 2 month for no reason whatsoever! Avoid if you want to see your money again!

Katrina · 26 March 2024

★★★★★ 5/5

Trustpilot

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

Veena · 10 September 2026

★★★★★ 1/5

Trustpilot

Disgusting service

If I could put 0 stars I would. The service received when trying to purchase a house was disgusting. The first call, when arranging a viewing, the lady wouldn't work round my times and was a straight up "no, the agent is in the area then for another viewing so that's the only time you can view". On viewing, the couple before us over ran their time by 15 minutes, we was left waiting outside. Which meant we was only able to have a quick look around then told by the estate agent "I have another viewing to go to, you'll have to look around the garden now" and locked the house up and went. On my call to place an offer, I was told they would put this to the vendour. 3 hours later I received a phone call to be advised "another party have placed an offer which is higher than yours, what is the MAX you can go to" which I proceeded and informed them of my MAX which was OVER the asking price. The following day I hadn't heard anything so I called them to be advised "the vendour has yours and the other parties offers, we are just waiting to hear back from them" 4 hours later I received a call to be advised "the vendour has gone with the other parties offer". Which made me think was totally unacceptable for us to be put into a "BIDDING WAR" I have now looked on the website and it was sold LESS than what I offered as my MAX. Absolutely disgusting customer service receieved by all agents at right move, and I will NOT purchase my second home with them.

Customer · 14 February 2024

★★★★★ 5/5

Trustpilot

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself

CustomerJennie · 3 September 2026

★★★★★ 5/5

Trustpilot

My Move was an Easy Move

Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.

Mr · 10 September 2026

★★★★★ 5/5

Google

We are incredibly grateful for the exceptional support we received from Your Move estate agents, especially Steve and Hannah during our first home-buying journey. Steve's dedication and expertise guided us through every stage of the process, ensuring a smooth and stress-free experience. His efficient skills were evident in his commitment to assisting us in liaising with the seller and solicitors to help the transaction. Additionally, Hannah's kind assistance in showcasing the property, both during the initial stages and later when we needed to take measurements for our furniture, truly went above and beyond our expectations. Their collaborative efforts made our first home-buying experience not only successful but also enjoyable. We highly commend Your Move and Steve and Hannah for their professionalism, responsiveness, and genuine commitment to making our dream home a reality.

Carolina · 15 January 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process

Brooke · 14 September 2026

★★★★★ 5/5

Google

Kyle has been fantastic. Very helpful, flexible, and supportive throughout the whole process, from finding our home to completing the purchase. He really went above and beyond. Thank you!

Jack · 6 December 2025

★★★★★ 2/5

Google

As a former owner of an estate agency business in the USA responsible for 100's of millions in sales, I was overall disappointed by the team of Bianca, Steve and Rupert Canterbury office in handling a straight forward cash sale with no chain. At times they were fine but when things mattered there was a lack of proactive hands-on approach. We found we had to chase them during the process. It's a responsibility when taking on a listing to know everything there is about the property, management, seller situation and be prepared to relay that information to perspective buyers. These guys are really just in the business of taking the listing on and that's about it- any monkey could do that and in fact a monkey would do better no doubt. If you are a seller and thinking of hiring this firm, pause and really evaluate if its worth it. Update, Jan 6th: Reply to Steve, Branch Manager response to my review: Steve says my review was "unfair" quite the contrary, it is very accurate and I could go into alot of more details. Steve was not involved much at all until the very end, in fact, we asked him to step in weeks before when we were having issues with this transaction. On the day of the completion, we had to call him, just to get the keys to the property- he or his staff should have been more on top of things. Then excuse that, their office did not deal directly with the Seller is a lie, we have emails that prove otherwise. This deal was supposed to close well before Christmas as well. I think this office mostly deals with rentals and maybe they are one of these cut price firms which is why we did not get a top buying experience as anyone should.

Paul · 23 December 2023