Your Move Canterbury reviews

★★★★★ 5/5

Trustpilot

I had an amazing experience and I need…

I had an amazing experience and I need to thank everyone for the great experience and customer service

Jean · 12 September 2026

★★★★★ 1/5

Trustpilot

Complain to property ombusman this needs to stop

I rented a property with them for four years when I moved in it wasn’t clean I didn’t have a working fire alarm so had to install a new one myself and my months rent in advance has disappeared cause they frauded it as they are saying it was for my first months rent joke. They left us with a hole in our roof for 9 months with my partner who has a heart condition and I was pregnant and then with a new born baby during the beast from the east in 2018. Faulty electrics to which the guy had to turn my shower off as there was no safety fuse stopping it electrocuting us. Rude and stuck up Oliver and Dominique Porter. Aby was the only one who was actually really nice and got stuff sorted fairly quickly and good with responses. If you’ve had an issue with them in the last 12 months and you’ve made a formal complaint with them and received the final viewpoint contact the property ombusman service they are registered with as they can’t keep getting away with fraud and being so rude just to keep filling their pockets. I have made a complaint with the property ombusman service and I’m sure if we all did it together then surely they have to do something about it all.

Jasminee · 25 November 2021

★★★★★ 1/5

Trustpilot

Poor experience from moving in to…

Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.

Clare · 19 September 2026

★★★★★ 5/5

Google

Kyle is a real asset to the branch. A genuine friendly guy who made me feel very comfortable and went above and beyond. I hope Kyle has much success

Oscar · 16 February 2026

★★★★★ 5/5

Google

What can I say about my experience with Your Move, Canterbury?! Absolutely wonderful from start to finish! Kate (The estate agent we were dealing with) was brilliant throughout the whole process! After a negative experience with another company, Kate really helped put our minds at ease and he communication really was phenomenal. She was so responsive and very friendly which made it a very easy and comfortable experience. It didn't matter how silly the question seemed or how insignificant, Kate was there to answer. The other staff at Your Move were also very understanding and always willing to help! Great experience all round and will continue to use throughout future endeavours! Thank you all!PositiveResponsiveness, Professionalism

Danyelle · 14 June 2021

★★★★★ 4/5

Trustpilot

Moving home

Would like to say a big thank to your move for selling my house, a big thank you to Jordan Hudson who was always on the other end of the phone with his experience and advice wish them all the luck in the future.Once again many thanks to you and your team Mick Middleton

Mick · 30 January 2024

★★★★★ 2/5

Trustpilot

Your move generally were ok but their…

Your move generally were ok but their conveyancing solicitors made me rip my hair out

Satjinder · 11 September 2026

★★★★★ 5/5

Google

As someone who has been playing the "rent this house if you can" game for several months now, it has become like a second job, less pleasant than seeing that aunty with the dodgy eye and that strange odor, a blend of TCP and unrealised dreams. I am pleased to say that this time around the process was made much less stressful, thanks to a young lady by the name of Izzy Murphy. I don't usually give reviews, however it would be remiss of me to not give thanks to Izzy, as from the off, she was friendly and professional. Despite all of my questions, Izzy made time for me and even went above and beyond the standard of service I have come to expect, replying to emails in no time at all. I believe she is a credit to this company and would both use this service again and recommend to a friend. Izzy for president! Jokes aside, many thx Izzy for destressing a stressful process for me, all the best, Ike

Ike · 14 May 2024

★★★★★ 5/5

Google

Remee was amazing and tremendously helpful in our move in! I highly recommend your move! Amazing agents and people, Remee should also definitely get a raise! Jennie was also very helpful and tremendous! She seems like a brilliant manager with a very supportive team. God bless them.

Bolu · 12 August 2025

★★★★★ 5/5

Trustpilot

Everyone was so helpful & friendly

Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner

Yvonne · 21 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Your Move…

I had a great experience with Your Move estate agent. My journey from viewing the property to starting the documentation process was done By Mr Anish who was very patient and helpful as everytime I turn to him with my Query he was there always. Mr Alan who did my completion was too helpful and his friendly nature made me more comfortable to buzz him every single time when I couldn’t understand few things. Overall my experience with them was 10/10.

MariaDSouza · 16 December 2025

★★★★★ 1/5

Trustpilot

Don't give these people your email address

I arranged a viewing through these guys about a year ago. Since then they've been sending me spam emails a couple of times a week. There is no link in the email to unsubscribe, so I keep blocking the email. Every time I block one email, they start sending more spam from another name. It's driving me crazy. None of the other estate agents I used have done this.

Josh · 29 June 2022

★★★★★ 5/5

Google

Completing on my house today and wanted to say a huge thank you to Hannah. All the staff are lovely however Hannah has gone above and beyond at every stage for us. Hannah has dealt with several buyer issues professionally and we were kept informed at all times. Your Move Canterbury you have an absolutely brilliant member of staff in Hannah. I would not hesitate to recommend her time and time again.

Becs · 2 August 2024

★★★★★ 5/5

Trustpilot

Thank you!

Contacted Your Move when I didn't agree with the valuation the surveyor gave me for my remortgage and they asked for some comparative sold houses. Shaz was extremely helpful and informative and went to the trouble of compiling this list for me, even though he really didn't have to. I also asked other estate agents in the area to do this for me but Shaz at Your Move was the only one to help. Has made me consider Your Move for any further business to do with my house. Thank you, Shaz!

Danielle · 2 March 2024

★★★★★ 5/5

Trustpilot

Tayla and Darren were brilliant in…

Tayla and Darren were brilliant in arranging the viewing of the house we went on to put an offer in on. Once the offer was made they were quick to get back to us at every stage, answered any questions and explained everything well. We are pleased to have our offer accepted and Tayla seemed genuinely happy as well

Ben · 9 June 2023

★★★★★ 5/5

Trustpilot

Well done.

They got the job done and were easy to deal with.

John · 10 September 2026

★★★★★ 5/5

Google

Amazing service! Jennie went out of her way to help my family find our perfect home in the most perfect location... Highly recommend...

Tasha · 16 February 2026

★★★★★ 5/5

Google

I found the agents really helpful, quick, polite and friendly. I was able to view a property within 2 days and easily made the move in next 6 days. They were extremely responsive throughout the process, in particular Jade who was in continuous contact with myself to make sure I had everything I needed for my move. I definitely recommend them. Hats off to them for finalizing the contract in just 5 days!PositiveResponsiveness, Quality, Professionalism

Sarah · 14 June 2021

★★★★★ 5/5

Trustpilot

I've just gone through the process of…renting

I've just gone through the process of renting a property with the doncaster branch just like to say the girls in the office were great very helpful very efficient and very friendly nothing was to much trouble mainly dealt with Liz and Sophie who were brilliant thank ladies would highly recommend your move doncaster

Geoff · 29 September 2023

★★★★★ 5/5

Google

Just moved in today and can say without a doubt Your move Canterbury especially Izzy are amazing, everything moved very professionally and quick and after having difficulty with previous estate agents I will always be recommending Your Move to family and friends. If you get Izzy for a viewing feel very lucky as your move is going to go very smoothly so thank you so much.

Jordan · 16 October 2024

★★★★★ 1/5

Trustpilot

Unserious folks

Unserious folks, never going to rent with them anymore. They act nice before you take the property, after which any complaint you have in the property they just won’t care. I have been complaining about the absurd state of the property since 1yr we moved in but they never reply or return my calls. Review is with regards to the stoke on Trent longton branch

Kelechi · 28 July 2022

★★★★★ 5/5

Trustpilot

Easy to use , quick , straight forward

Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!

Fe · 22 September 2026

★★★★★ 5/5

Trustpilot

Renting of dads home

David arrived to value my dad’s home to either rent or sell. His advice was invaluable and we decide upon the rental market. Leading us to Rachel, Rachael and Leighanne. These ladies are so professional and knowledgeable. The house was rented out quickly. These ladies have taken away the stress for me and I feel confident in their abilities to see through all the paperwork and calls needed. They have sifted through many applications and hand picked the right persons for the house. I can’t thank them enough. Brilliant people. Great team. Would thoroughly recommend them. Thank you Rachel. You and the lovely ladies and David are simply the best.

Debbie · 15 December 2023

★★★★★ 5/5

Trustpilot

World-Class Service

Having never owned a house before, I found myself inheriting a property and having to decide what the best course of action to take was.Given my situation at the time, I arranged for a Your Move employee to come out and value the property and just have a general chat about options that suited me. It was Michael who came out to do the valuation for me and we had a lengthy chat about options and I decided that selling the property would be my best option.Michael was very thorough with instructions and gave me names of people/companies to get involved regarding all the Energy Ratings, Legal etc. Really appreciated this 'hand-holding' as I was totally clueless.From that point onwards I dealt with Dan and Joe. Before and during the property being up for sale, communication was absolutely top-notch. They would organise the viewings, let me know through their Your Move portal as well as phone call that a viewing was taking place/cancelled/complete. Give me feedback on how they thought the viewing went, if it seemed as though it would materialise into anything, have tough conversations on my behalf, have tough conversations WITH me regarding having to be aggressive in lowering price due to interest and realistic expectations. While it was a shame that it sold for much less than originally expected, I understood why that happened and it was all thanks to the clear guidance from the guys there.Once the sale was coming close to completion, again they were very helpful in trying to organise viewings of properties for me and my family. In the end, after speaking to David Meredith (Embrace) who works in Your Move and recommended to me, a decision was made to go down the Shared Ownership route as this fitted our financial position best and this is now currently pending waiting on a full mortgage application. With the hope that in April 2024, we can move into our new family home.Thanks a lot lads, really appreciate all the hard work you've put in over the last almost year.

Lee · 1 December 2023