Trusted Agent profile Β· Canterbury

Your Move Canterbury reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

2,079 reviews across 2 platforms

3 St. Margarets Street, Canterbury, CT1 2TP

Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,079 reviews on two platforms, including 260 Google reviews rated 4.1.

Google logo

4.1 / 5

260

Reviews on Google

This office

Trustpilot logo

1,819

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

1/5

Trustpilot

223 Beacon Road

223 Beacon Road, avoid vendors at all costs.

Mitchell Β· 2 September 2026

Agent replied Β· 24 September 2026

We’re sorry to hear how frustrating and disappointing this experience was, particularly after the time and money you had invested in the purchase. The decision to withdraw from the original sale was made by the vendor and was outside Your Move’s control. The property was subsequently relisted after we received new instructions from the vendor; this should not be taken as an endorsement of their earlier decision. While we fully understand your frustration with the vendor, we don’t feel this review accurately reflects the service provided by our branch. If you have concerns about how our team handled the sale, they would be happy to discuss them with you directly. Regards, Your Move

5/5

Trustpilot

Very professional experience

Very professional experience from the initial visit to the house sale. No real pressure. Excellent communication and explanations during the process. Highly recommend.

Gareth Β· 20 May 2026

Agent replied Β· 5 June 2026

Gareth, sincere thanks for your kind and positive words. We very much appreciate your time and feedback. Best regards Liz Bolger Director.

5/5

Google

Your Move in Canterbury are the best and most professional estate agents in the City. Natalie,Kyle and all the team are first rate and a pleasure to do business with. Communication was excellent and the offices are always a pleasure to …

Paul Β· 16 December 2025

Agent replied Β· 16 April 2026

Thank you so much for your incredibly kind review. We’re delighted to hear that your experience with Your Move Canterbury exceeded expectations. Natalie, Kyle, and the whole team will be thrilled to receive such … More

5/5

Trustpilot

Your Move Andrew Nicholson have been…

Your Move Andrew Nicholson have been the managing agent for my rental property for 5 years and also helped me with the initial purchase and final sale of the property. Andrew has always gone above and beyond in delivering excellent service. Andrew and his team have always been friendly and offered great advice. They have also been very attentive to my tenant and resolved any questions or issues with the property swiftly and professionally. I can't rate them highly enough.

Miles Β· 7 November 2023

5/5

Google

I recently had a property viewing with Remee, and I couldn’t be more impressed. From the moment I arrived, she was warm, welcoming and incredibly professional. She clearly knows her stuff every question I had was answered with confidence, …

Chelsea Β· 16 December 2025

Agent replied Β· 16 April 2026

Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear about your experience with Remee. Her … More

5/5

Google

We have just brought our first home 🏠 Being first time buyers we had no clue. Our estate agent sales consultant β€œKyle Barlow” was amazing and he helped us every step of the way. Even when I was emailing constantly but all went so smoothly as it could possibly go. Thank you to your move on our first forever home 🏠

Kira Β· 16 March 2026

1/5

Trustpilot

Disappointing Service

We had to move out of our rented property and the admin team were super unhelpful. They wouldn't communicate and when you would get a hold of them they'd make it seem that you had no right to ask for information. I do have to say that one of the agents Chantae was great and helped where she could.

MP Β· 5 October 2022

Agent replied Β· 19 June 2024

Hi MP - sorry to hear about your experience. I have sent you a request for more information so I can refer this to the correct branch or team. Thanks

1/5

Trustpilot

Gillinghamham branch have just sold my…

Gillinghamham branch have just sold my house. The communication was non existent from the start. I have asked several times for call back when I have a question and hardly get one. I have yet again phoned at 12 o'clock on the 26th August spoke to a lady who told me Mason was on a call , she said that he will be back before the end of day and will ring me. I rung back at 16:30 only to find the branch is shut and I am left to stew until Tuesday. I have had no feedback from any viewings . The service from the gillingham branch is appalling and I would never recommend or use your move again.

Darroll Β· 26 August 2023

5/5

Google

We are incredibly grateful to Lisa and Pipa for their unwavering support and assistance throughout our house rental process. We first contacted them from overseas, even before arriving in the United Kingdom, and with their guidance, we were able to secure a rental property despite being physically distant. Their ability to expertly guide us through the intricate procedures, even as international clients, is a testament to their professionalism and exceptional communication skills. We extend our heartfelt gratitude to Your Move Estate Agents Canterbury and their outstanding real estate agents, Pipa and Lisa. If you're seeking a reliable agent to help you find the perfect home, look no further than Your Move Estate Agents Canterbury. Contact them without hesitation and let them handle your property needs.

Guray Β· 24 July 2024

Agent replied Β· 23 August 2024

Dear Guray, Thank you so much for the wonderful review. It has been a pleasure to help secure a lovely new home for yourself and Burcu, and I look forward to finally meeting you both in person when you arrive. Best wishes from Lisa, Pippa and the lettings team.

5/5

Google

Natalie visited my home to carry out a valuation, and I was genuinely impressed with the experience from start to finish. She provided clear, professional guidance and offered honest, well considered advice that really helped me understand …

Sarah Β· 16 December 2025

Agent replied Β· 16 April 2026

Thank you very much for your kind and thoughtful review. We’re delighted to hear that you had such a positive experience with Natalie during your valuation. Her clear advice, professionalism, and friendly approach are … More

5/5

Google

super massive thanks to izzy in the letting team who has helped my sister and brother in law with their property and solving all predicaments swiftly. she has been very informative and helpful throughout the whole process and will most …

James Β· 16 November 2025

Agent replied Β· 16 April 2026

Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that Izzy was able to assist your sister and brother-in-law and that she made the process smooth and stress-free. She truly is a fantastic member … More

5/5

Google

Suzanna and Hannah were an amazing support whilst handling the sale of my house, they show cased it very well to the couple and in turn this resulted in a sale and smooth transition for me and my family. I would strongly recommend right move and Suzanna in particular to anyone wishing to sell in the future.

Tracy Β· 2 November 2024

4/5

Trustpilot

Emily - Canterbury Your Move

I've been with Your Move for over a year now, and just moved into a second student property. The first one was rather horrendous, admittedly, but this year the house is (almost!) perfect. However, regardless of house issues, or otherwise, we have been managed by Emily Smythe at the Canterbury branch, and I couldn't fault her at all! She is absolutely wonderful, and always available to help us with any queries or issues we may have! She also goes out of her way to check that everything is okay, especially after our disappointing first property - which is really lovely. Emily is also one of the few people we have interacted with through agencies that does not treat us as anything but normal adults, despite being students, which is really refreshing!

George Β· 21 July 2023

5/5

Trustpilot

Brilliant estate agents

After over a year and a half of my house being on and off the market with a no names mentioned strangely β€œpopular” online estate agent, I was ready to give up all together with getting my house sold! Having been passed from pillar to post, left with a bill and my house still on the market I needed a new estate agent asap. I had dealt with Andrew on a few times whilst house searching my self. I decided to part ways with said online estate agent and contacted Andrew for the sale of my own home. The property is a shared ownership and most estate agencies are very reluctant to help out but Andrew was great, viewing started quickly and an offer soon came in with in a few weeks. Really understanding of the process and has supported me through out one of the most stressful times I’ve ever had. Your move has assisted me with so many things during this process, one of which was changing solicitors, chasing for updates and communicating back to me just for an update even if it were to say there was no update! But it’s that communication and constantly being in the loop from both buyer and seller side that I commend Andrew and the Your move team for. Karen is also so lovely and super helpful! Not that I want to anytime soon but if I had to sell up again I’ll be contacting them for sure! Thank you so much!

JE Β· 20 July 2023

5/5

Google

Recently visited the branch and had a lovely experience with one of their lettings staff remee, she took her time to understand what we are looking for and offered us some options aswell as advice. Would definitely recommend

Hayley-Louise Β· 6 December 2025

Agent replied Β· 16 April 2026

Thank you very much for taking the time to leave your review. We’re really pleased to hear about your positive experience with Remee. Taking the time to understand our clients’ needs and offering clear, helpful advice is … More

5/5

Trustpilot

Seamless and excellent customer service

I recently found a property through Your Move and it was an absolute delight to work with Lucy. She made everything very easy for us and worked really hard to help us secure our desired home. Even though we weren’t local to the property, Your Move had set processes in place to have our details received at a branch near us and made the process very seamless. I would definitely recommend them and thank you Lucy.

Opeyemi Β· 24 October 2023

5/5

Trustpilot

Selling our home

Mark, the branch manager, came to see our home. He was calm, he made my wife and I feel relaxed. Answered all our questions and made us feel at ease. We then spoke to a Nicola over the phone. Nicola sorted out the viewings and then got us the best possible sale for our home. Sarah was at home to show the potential buyers around. She’s obviously done an amazing job, as we got offers in straight away. As a team, they all did brilliant. Can’t fault them.

Umar Β· 20 June 2023

5/5

Trustpilot

I would just like to take this…

I would just like to take this opportunity to thank your whole team for your support and professionalism throughout the selling progress, it was at times a stressful period. A extra special thank you to Carol and Hannah who went the extra mile in making the whole experience easier to deal with. Thanks again.

Angela Β· 5 December 2022

Agent replied Β· 19 June 2024

Thank you for a lovely review :)

5/5

Google

A big thank you to Rupert, Bianca and Steve who handled the sale of our home in Canterbury. Rupert came to our home at the start of the process and was very well prepared, bringing with him notes and research on recent sales of similar properties in the area. As I showed him round the house he was already taking quick measurements there and then. He talked us through the marketing they could offer, and although they took a slightly higher commission than other agents we'd spoken to, Rupert's professionalism convinced us that it would be worth it. Indeed, the house was listed the next day with an open day to be held the following week. Bianca did a great job showing people round. This was the only day that viewings needed to be done, as we had several offers, and our final offer above asking price. We were grateful to only have this single day of disruption. From here Steve took over the process. Although we hit some bumps from the top of the chain, Steve was able to reassure our buyer and guided us through to exchange and completion. From start to finish, this was a slick experience, and I would recommend. Thanks again!

Ashley Β· 14 June 2023

5/5

Google

We have just got the keys for our first home. We would like to say a big thank you to Steve and Bianca. Esp. Binca for always being available for us. She was very helpful and responded very quickly to our messages and calls. There were some delays from sellers' solicitors but as soon as we contacted Bianca, it would be sorted out. Once again, thank you so much Bianca for being such a delight and making the whole process so effortless from the first viewing of the house to getting the keys for the house.

Lina Β· 14 June 2023

5/5

Google

Your Move have provided us with an absolutely amazing experience. Despite many issues with our solicitors, Steve and Bianca have offered nothing but kindness and support and ensured we were constantly updated and kept in the loop. Bianca made us feel so welcome when showing us around and was always reliable and able to accommodate our requests. Steve fed all information back to us as quickly as possible and chased all parties involved to ensure we could exchange and complete at a time that suited us best. They made us feel so well looked after and we are so lucky to have had them to guide us through the process of buying our first home.

Danielle Β· 14 June 2023

5/5

Trustpilot

Your-move is exceptional in property management

Your-move is exceptional in property management. I have been with this company for over 7 years, as a tenant, as property buyer, as well as property seller. While all the experiences can be rated excellent, my recent experience of the sale of my property is outstanding. The knowledge and insight of the local property market demonstrated by Alexander and Glenn made the whole process stress-free despite all the difficulties encountered. I would definitely recommend Your-move if you are looking to rent, sell our buy a property

Dr Β· 7 June 2023

5/5

Google

Kyle from the Canterbury office was so helpful with our purchase going the extra mile to provide answers to our queries in a very efficient , professional and polite manner. Kyle is a credit to his employers and i hope they appreciate the talent and enthusiasm he has for the industry and they nurture him along his new career path.

Jeff Β· 24 July 2024

5/5

Trustpilot

Everything from start to finish was…

Everything from start to finish was kind, helpful and professional. Mr Calum Parker, manager, was exceptional, took time to come and visit me at all times in my own home.

Julia Β· 14 September 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Your Move's Google reviews

Questions about Your Move Canterbury

How many reviews does Your Move Canterbury have?

Your Move's Canterbury office has 2,079 reviews across two platforms: 260 on Google, 1,819 on Trustpilot (across the whole business).

What is Your Move Canterbury's rating?

Your Move Canterbury is rated 4.3 out of 5 across all 2,079 reviews, and 4.1 out of 5 on Google from 260 reviews.

Where is Your Move's Canterbury office?

Your Move Canterbury, 3 St. Margarets Street, Canterbury, CT1 2TP.

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