Every review we hold for the Rainham office, from every platform, shown as written. First names only.
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5/5
GoogleI had a great experience with Kieran at Your Move. From valuing my home to introducing verified buyers, he was professional, knowledgeable and supportive throughout the entire sale. He always kept me in the loop with regular updates, so I knew exactly what was happening at every stage.
He also went above and beyond by helping me find my onward purchase, making what could have been a stressful process much easier. I wouldnβt hesitate to recommend Kieran to anyone looking to buy or sell a home.
Thank you Kieran, for all your hard work!
Luke Β· 22 July 2026
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5/5
GoogleI approached Your Move Rainham to sell a second house. Initially believing that I could not go down a traditional route because the front and rear garden was extremely overgrown I decided to get some advice from Your Move. I was seriously thinking of going via a cash buying company. Well I am so glad I discovered Donna Abigail and Isabelle at Your Move Rainham as I had a good feeling from the moment I met them. They were shocked when I told them how much I thought the house was worth and they reassured me that it would be valued far higher. They then placed the house on the market with a no sale no fee deal including solicitors fees. The team were fantastic in presenting the property including an excellent TikTok video, and keeping me updated. I received three offers within a week and I am now writing this review on completion day. They made the process painless and chased solicitors to keep everything moving. The whole process took just over 8 weeks. I would highly recommend using this company. The service is friendly personal and efficient and it saved me many thousands of pounds in the long run due to their expert knowledge and guidance. Thank you Donna Abigail and Isabelle.
From Tina
David Β· 20 March 2025
Agent replied Β· 24 August 2024
Hi Tina, on behalf of all of us, thank you so much for your lovely review! It was a pleasure working for both of you, and finding you such lovely buyers. Wishing you all the best for the future βΊοΈ
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5/5
GoogleI would strongly recommend Your Move Rainham, When my mother passed away we had to sell the house your move were fantastic.
They were compassionate and understanding of the pain we were going through and did everything they could to help us at a very sad and stressful time.
As the weeks went on they found us a buyer and we got to know the staff better, they were always jolly and continued to help us with all the other bits and pieces we had to do.nothing was any trouble to them..(.I wouldnβt recommend their solicitors as they were very hard to contact when you needed them)..
But a big well done to Donna and her team Abigail, and Isabelle..they really are the best. Thank you again.x
Ian Β· 7 December 2024
Agent replied Β· 18 December 2024
Ian, it was a pleasure working with you and your family and thank you for the lovely gift. Always here should you need us in the future. Thank you again, Donna and Team!
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5/5
GoogleAs a FTB - I want to thank the entire team once again for making the start of this process so smooth and positive for us. A special thanks to Donna for her assistance during the initial stages and to Isabelle for her support on the day of our viewing. From the initial booking to the 'offer accepted' stage, we are genuinely grateful for the kind, warm and professional service we've received so far.
Having spoken to a few estate agents (booking viewings) who do not have the best customer service, I can most definitely appreciate a good service when experiencing one. For a process thatβs already so exciting, it acts as the cherry on top.
Keziah Β· 8 October 2024
Agent replied Β· 18 December 2024
Thank you Keziah, we have really enjoyed working with you so far and we hope to get you moved in as soon as soon as the new year starts! Have a wonderful Christmas and NYE! Thank you again!
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5/5
GoogleIf you're thinking about moving Right Move Rainham is the only place you need! Thank you so much to Abi and the team for all your help with selling our house, we sold in 4 days and were in our new home just before Christmas, we couldn't have done it without all your help. Professional, efficient and friendly service π β¦
Jessica Β· 5 February 2025
Agent replied Β· 4 February 2025
Thank you so much for your lovely review, we really enjoyed working with you. We wish you all the best in your new home and hope you create lots of beautiful memories there. Thanks again!
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5/5
GoogleAbigail helped us from start to finish with moving into our first home, she was very helpful and we canβt thank her enough! She was always available to answer questions and it made the whole process very easy for us. Thank you Abigail!
Morgan Β· 20 March 2025
Agent replied Β· 20 June 2024
Thank you for your lovely review! We hope you are loving your new home.
Your Move Rainham
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5/5
GoogleI would like to share the wonderful experience I have had with Your-Move Rainham branch. From the very first visit to seeing the property we wanted to buy, right through to completion we were supported all the way.
We found the sales team super professional and we felt informed right through our buying journey. I would like to send a special thanks to Rebecca and Abigail, with the added support from Donna and Lara.
Many thanks.
Shevon Β· 20 March 2023
Agent replied
Thank you for taking the time to leave us such a lovely review. It has been a pleasure to work with yourself and we all hope you are enjoying your new family home.
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5/5
GoogleDonna and her team were fantastic with the sale of my late mums property in Rainham. I never experienced selling house before and i found it hard to comprehend . Found the solicitor part very daunting as they were not local. And personally i was never good with pie charts and unusual words and endlessly receiving questions by text or email even though i knew i had that completed those questions. I had to keep annoying Donna and her team to help me . But all done in the end Donna and her team were very professional and would highly recommend .
Thank-you yourmove
Ray Β· 7 November 2024
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1/5
GoogleDon't use this estate agent.
When we were selling our house, they called us frequently to ask if we could drop the price despite it already being lower than what they had valued it at. Then when we found a seller they still told us that we should drop the price by Β£10k or the buyer would drop out. He bought it at Β£3k less than the asking price so that was a lie. Then they recommended the worst solicitor on Earth, Premier Property Lawyers to the buyer and sadly he agreed. These lawyers made mistakes on paperwork, asked for unnecessary checks to upsell their client, and expected us to contact the freeholders solicitor for amendments to the deed of covenant that they wanted. Through all of this, Your Move would only ever have a call with them once a week on a Wednesday meaning we would sometimes wait a week to find that the lawyer had done nothing and then when we got the update from Your Move they would have no idea what the issue the lawyer had described was, could give me no details about how we could try to resolve it or how long it would take. The whole time,Your Move constantly tried to gaslight us into believing our solicitor and our freeholders solicitor were the ones holding things up,when both could provide evidence to the contrary. We finally managed to complete the day before our buyer's mortgage offer expired and all the way until the day before completion, we weren't given a concrete confirmation that we would exchange so we didn't know whether we would be wasting money on hiring a moving van. Such a painful and unnecessarily long 9 month sale process for such a short chain. We wasted Β£1000s in added interest because our sale should have completed before our mortgage went onto the variable rate but PL delayed everything and Your Move did next to nothing to help. Honestly so sad that we had to pay for this dreadful service.
Sam Β· 22 April 2025
Agent replied Β· 4 May 2025
Firstly, thank you for taking the time to leave us a review, we take feedback very seriously and therefore your comments hold upmost importance to us.
After reviewing your file, the official valuation was the figure we collectively agreed to market at ensuring to monitor interest carefully particularly over the first couple of weeks. When the property was live we reached out to update you on relevant competition, with an identical comparable having just reduced. Even after an initial valuation we prioritise regular market updates as comparables are ever changing which in turn can make competition more difficult. This reduction was brought to your attention as a point of awareness, we would never want you to feel pressured into reducing your advert.
In reference to negotiating the offer, transparency upon negotiation is paramount, and therefore we can only relay information as we receive it from both parties. At no point did we misrepresent the buyerβs position. We were simply relaying the information we received from them. Regardless of their reluctance to increase their offer we still successfully secured the higher position which was acceptable to you.
In regard to the progression of your sale, as your agent we are not in the position to offer legal advice on specific and involved enquiries and we continuously reaffirmed throughout the transaction you must seek official guidance from your own solicitors. We did however regularly update you on the position of your buyer's solicitor and consistently escalated your concerns. We want to emphasise that as agents we have limited authority regarding the legal side of the sale and therefore can only act as a mediator between all parties to achieve completion as quickly as possible.
None the less we are disappointed to hear that you were not satisfied with our service and would be happy to discuss this further with you. Please feel free to reach out on 01634 370 477 to discuss.
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5/5
GoogleThank you to all the team at Your Move Estate Agents, Rainham. From the first contact, by telephone, to the final day of the sale the team at Your Move in Rainham have been friendly and very helpful. It is clear that they work as a team and all were willing to help with any queries or the usual minor issues that cropped up along the way. If you are looking to sell a house I thoroughly recommend them.
AMB Β· 22 April 2025
Agent replied Β· 4 May 2025
Thank you for taking the time to leave us such a lovely review! We are so pleased to hear that you had such a positive experience with us here and we wish you all the best.
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3/5
GoogleAll of the staff at Your Move Rainham were friendly and helpful during our house sale and we achieved the price we wanted very quickly following an open day.
However, I wouldn't recommend the conveyancer that we used which was recommended by Your Move (we fully accept we could have chosen our own).
Additionally, this was a probate sale following the death of our mother and so to be heartily congratulated upon completion just didn't seem appropriate. They knew this was a much loved family home and it was a wrench to be selling it. Whilst completion before the end of stamp duty holiday was great for the buyers and for Your Move, the team had clearly forgotten the circumstances of our sale and this was disheartening.
Helen Β· 20 March 2022
Agent replied
Thank you for your feedback Helen.
Apologies we have taken your comments on board.
We wish you all the best.
Many thanks,
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5/5
GoogleShanna and the team were amazing!
Very helpful and insightful with all information provided. Would definitely recommend to anyone!!
Matthew Β· 20 July 2025
Agent replied Β· 20 March 2026
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Shanna and the team. Your recommendation means a lot to us, and we're so glad we could support you throughout the process. If you ever need anything in the future, we're always here to help! π β¦
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5/5
GoogleI chose Your Move Rainham to value/sell my late motherβs home due to the empathy shared by Donna. She looked passed the DIY jobs and saw it for the family home it once was. That is what my mum would have wanted.
We encountered a few ups and downs but all of the team, Donna,Lara and Abby were all ready to help and advice me. I want to Thank them for their sensitivity and organisational skills.
Penny Β· 20 March 2022
Agent replied
Dear Penny,
Thank you for your lovely review.
We are glad to hear you were happy with our service and we have really enjoyed working with you.
Many thanks,
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5/5
GoogleAbi and the team were amazing and were always on hand to answer any questions we had throughout the whole process! Would definitely recommend
Ruby Β· 20 May 2025
Agent replied Β· 20 March 2026
Thank you for your lovely review! We hope you are loving your new home.
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5/5
GoogleDonna and her team worked hard to ensure a successful completion on our property. Always rang back when they said they would, and chased whoever needed chasing.
Happy to recommend their service.
Stephen Β· 6 January 2025
Agent replied Β· 18 December 2024
Thank you Stephen, it was a pleasure working with you and we very much appreciate your feedback.
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5/5
GoogleFriendly staff who are proactive and knows what they are doing..!
Lara was very professional and supportive throughout the whole process of sale, even nudging our solicitors (who were a bit slack) for faster processing. We really appreciate her proactiveness. Due to the ever changing interest mortgage rates , we had 2 buyers dropping out and each time our property was back on the market, Your-move agents made sure we had a prospective buyer at the earliest opportunity. We are fully contend with Your move -definitely recommend.
Abigail who handled our sale initially was equally brilliant in her job. She gave us a good realistic estimate for our property and advised how to move the price to meet the changing circumstances.
Thank you Dona and YourMove team.
Sanil Β· 20 March 2024
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5/5
GoogleYour Move were initially very helpful in assisting me in setting a realistic price for my Mum's property by providing examples and sharing their experience of other similar properties that had sold in the area. Once I had accepted the buyer's offer they kept me regularly informed of the progress of the sale and were always available to answer any questions I had. Overall the sale went through very smoothly and special thanks to Lara and Abby at the Rainham office for all their help.
Mark Β· 20 March 2024
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5/5
GoogleWe cannot be more happier with the staff at Your Move. They are so supportive and helpful and responsive to our calls and emails. They really are a great bunch of girls in there and not forgetting Simon too. Thank you all for everything you have done and are doing for us at this most stressful time! Huge thank you to Donna, Abigail, Simon and the rest of the team.
Lisa Β· 20 March 2022
Agent replied
Dear Lisa,
Thank you for your lovely review! We appreciate your feedback.
Kind regards,
Your Move Rainham
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5/5
GoogleI have been dealing with Hayley for a long period of time on the house that I let through yourselves. Hayley has always been very professional in her approach, always cheerful and very helpful. This is one of the reasons I continue to let my property through your company. Well done Hayley.
ConeMasters Β· 22 June 2026
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5/5
GoogleWould highly recommend Abi, Grace &the team friendly helpful with excellent communication would definitely use again
Julie Β· 20 May 2025
Agent replied Β· 20 March 2026
Thank you for taking the time to leave us your review we are very happy to have provided you with such a positive experience!
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5/5
GoogleAll of the girls working in your move are amazing!
I specifically would like to thank Donna. From the beginning of our move, she has been so helpful & has been over all brilliant! She has made our moving process β¦
Kaia Β· 22 April 2024
Agent replied Β· 28 February 2024
Thank you for you lovely review! We hope you are loving your new home
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5/5
GoogleWe think the team at your move are great . They were there every step of the way with our sale and would also be on hand if we needed any help with anything.
Thank you for everything
Paolo and Charlotte
Paolo Β· 22 December 2025
Agent replied Β· 20 March 2026
Thank you both for your kind words, it was stressful towards the end, but we got there. Congratulations on your sale and your new home.
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5/5
GoogleMy review is for Hayley C. Hayley has helped me through a difficult situation with a past tenant she was on the ball and knew her stuff. I feel confident that Hayley will help and assist me when necessary. Sheβs helpful and friendly, and a credit to Your Move. Abbi
Abbi Β· 22 June 2026
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5/5
GoogleFrom the bottom of my heart I would like to thank both Abigail Gray and Donna Mullan for looking after me throughout house buying process from the day my offer was accepted to final completion in a mere 4 weeks!β¦ Abi kept me abreast of the process every step of the way making my journey stress free, chased queries, explained the process to me when I needed clarification and made time to meet me when I requested additional viewings of my new property - thank you!
Brian Β· 16 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.