Trusted Agent profile · Kent, Surrey, East Sussex and more

Verified

Your Move estate agents in Canterbury, Tunbridge Wells, Dartford and 27 more

4.5

★★★★★ Excellent

8,052 reviews across 37 offices and 5 platforms

www.your-move.co.uk

Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Whitton, Plaistow, Eltham, Surbiton, Bromley, Bexleyheath, Catford, Abbey Wood, Hastings, Rochester (three offices), Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 8,052 reviews on five platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

6,176

Reviews on Google

All 37 offices

Facebook logo

4.1 / 5

14

Reviews on Facebook

All 37 offices

Yell logo

1.0 / 5

7

Reviews on Yell

All 37 offices

The Trusted Agent logo

3.7 / 5

3

Reviews on The Trusted Agent

All 37 offices

Trustpilot logo

1,852

Reviews on Trustpilot

All 37 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Your Move's 37 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 6,173 reviews on Google only. Show every review

5/5

Google

I had a wonderful experience with the team. A special thank you to Jesse and Camron for their excellent customer service, professionalism, and support throughout the entire process. They were both extremely helpful, friendly, and responsive, making everything smooth and stress-free. Their dedication and attention to detail were truly appreciated. I am very happy with the service provided and would highly recommend them to anyone looking for a professional and reliable team. Thank you again, Jesse and Camron, for your outstanding service!

Kamil · 12 October 2026 · Reeds Rains Catford

Agent replied · 13 October 2026

Many thanks Kamil for your positive review and we wish you daughter all the luck in her new property.

5/5

Google

We had a brilliant experience finding a property to rent with Your Move. Adam particularly was communicative throughout, reassuring with our anxieties and answered all of our questions clearly and quickly. Once secured, Adam and Amy were brilliant with getting things ready in a very short turn around for us. We are so grateful to them both and would highly recommenf.

Aimee · 9 October 2026 · Your Move Tunbridge wells

Agent replied · 9 October 2026

Thank you so much for your wonderful review Aimee! It was a pleasure helping you and finding your new home! Your Move Lettings Team.

5/5

Google

Adam, Amy and the whole Your Move team have been transparent, helpful, great at communication and a pleasure to interact with. Massive help. Couldn’t recommend more!

IYB · 9 October 2026 · Your Move Tunbridge wells

Agent replied · 9 October 2026

Thank you so much for your wonderful review Inaam! It was a pleasure helping you and finding your new home! Your Move Lettings Team.

5/5

Google

Well presented team . Paperwork does longer a bit .All helpful . Thank you so so much . We are happy to have them .

Anastasija · 9 October 2026 · Your Move Gravesend (178-182 Parrock Street)

Agent replied · 14 October 2026

Thank you Anastasija for you kind review we are happy to have you and your lovely family😀 as our Tenants …

5/5

Google

Well presented team . Paperwork does longer a bit .All helpful . Thank you so so much . We are happy to have them .

Anastasija · 8 October 2026 · Your Move Gravesend

Agent replied · 11 October 2026

Thank you Anastasija for you kind review we are happy to have you and your lovely family😀 as our Tenants …

5/5

Google

"Excellent service from start to finish! They were so helpful, understanding, and supportive throughout the whole process. Made everything clear and guided me every step of the way. I’m so happy to have found my new home through them. Highly recommended! ⭐⭐⭐⭐⭐"

Grace · 8 October 2026 · Your Move Abbey Wood

Agent replied · 12 October 2026

Thank you for such a glowing review Grace - it was a pleasure working with you and so glad we've found home for you! Do let us know if you need anything further. All the best, Rick

5/5

Google

We had such a positive experience with Your Move, and Kirsty and George were both absolutely lovely to deal with. They were friendly, helpful and always easy to get hold of, which made the whole process feel much less stressful. They kept us updated, chased things when needed and genuinely seemed to care about getting everything over the line. Kirsty was especially brilliant at keeping communication going between everyone involved, and that really helped during the more stressful moments. We really appreciated all their help and support from start to finish and would happily recommend Your Move to anyone thinking of selling their home. Thank you so much, Kirsty and George!

Arron · 8 October 2026 · Your Move, Swanley

Agent replied · 14 October 2026

Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We really appreciate you taking the time to share your experience with us. It means a lot to our team, and we’re delighted to hear you were happy with our service, it has been a pleasure selling your home and helping you find a new one. We wish you all the best.

5/5

Google

Excellent service from Phil and his team from start to finish. They were professional, responsive and proactive throughout. Phil and his team are experts in their field. I would gladly use Phil again.

Archie · 7 October 2026 · Your Move New Cross

Agent replied · 12 October 2026

Thank you for your kind words, Archie. Very much looking forward to once again assisting you, when you search for your new home! With best wishes, Phil.

4/5

Google

Rating only, no written review.

Jessica · 7 October 2026 · Your Move, Bromley

5/5

Google

Jesse Oteri was hugely helpful in assisting us with our tenancy.

Ollie · 6 October 2026 · Reeds Rains Catford

Agent replied · 13 October 2026

Thanks Ollie for your positive review

5/5

Google

We have been customers of Your Move New Cross for over 10 years, and throughout that time we have always had a very positive experience with the agency. Most recently, Phil has been absolutely fantastic in helping us through the final stages of our tenancy and the purchase of our home. He has always been friendly, approachable and incredibly helpful, keeping us informed and making sure everything was dealt with smoothly. After more than a decade as customers, it is lovely to finish our journey with Your Move on such a positive note. A huge thank you to Phil in particular for all his help and support, it has been genuinely appreciated by us. Definitely a 5-star experience and very well deserved!

Fabián · 5 October 2026 · Your Move New Cross

Agent replied · 12 October 2026

Thank you, Fabian. It was an absolute pleasure helping you and your Mum. I wish you both the very best for the future and remain at your service, should the need arise. With best wishes, Phil.

5/5

Google

I have never had such a pleasant experience with an estate agents before. I was in a tricky situation and had to move in quickly. Karina was so lovely and attentive to ensure my move in date was met. The whole team was so kind, I cannot recommend this team enough!

Nina · 5 October 2026 · Your Move Eltham

2/5

Google

Showing 3-bedroom houses worth hundreds of thousands of pounds took barely 5 minutes. Out of the two properties I viewed, one had candles lit in everywhere while the other had none. Furthermore, when I requested a detailed breakdown of the EPC report, they simply handed me a printed copy of the online brochure I had already seen.

Tugce · 5 October 2026 · Your Move Eltham

Agent replied · 12 October 2026

We are really sorry that you had a bad experience with The Your Move team at Eltham. We have tried to reach out to you a few times last week to speak to you about the viewings and it would be really good if you could call us back to discuss. Kind regards Maria Branch Manager

5/5

Google

A big thank you too Jess at Your move Dartford very professional polite, thank you and the team for everything would highly recommend you any one looking for there next property

Andy · 4 October 2026 · Your Move Dartford

Agent replied · 11 October 2026

Thank you, Andy, for your kind words and 5-star review! ⭐ We're delighted to hear that Jess and the team at Your Move Dartford were able to provide you with a professional and positive experience. I'll be sure to pass your lovely feedback on to Jess, who will be thrilled to hear it. Thank you for choosing us to help with your property journey, and for recommending us to others. We wish you all the very best in your new home and are here if you ever need any assistance in the future. Kind regards, The Your Move Dartford Team 🏡

5/5

Google

Tara and Demi at Reeds Rains really went above and beyond to help both me and my Mum.

Rachel · 29 September 2026 · Reeds Rains Catford

Agent replied · 13 October 2026

Thanks Rachel for your lovely review and we wish you and your Mum all the luck in your new home.

5/5

Google

Tia is amazing at her job. She is approachable, knows her job well and very efficient.

Feruz · 28 September 2026 · Your Move Abbey Wood

Agent replied · 12 October 2026

Thank you Feruz! Was a pleasure working with you - thank you for being communicative throughout, makes a real difference. I've passed your comment to Tia whilst she's away and over the moon! Hope to work with you again in future. All the best, Rick

2/5

Google

It was the quickest house viewing of my life. The estate agent showed us around for five minutes and then sent us on our way. It wouldn’t have hurt to spend a little more time looking at the house I’m supposed to pay hundreds of thousands of pounds for, would it?

Erhan · 28 September 2026 · Your Move Eltham

Agent replied · 12 October 2026

Dear Mr Dursun I am sorry that you have had a bad experience at a viewing. I can't see in our records that you have viewed with our team at the Your Move Eltham office. Please do contact me and I can speak with you regarding the appointment, Kind regards Maria Branch Manager Eltham 020 8850 1101

5/5

Google

Very professional and went the extra mile to get my sale through. Nothing was to much bother. Exceptional service from Dea and her team.

Tim · 27 September 2026 · Reeds Rains Plaistow

Agent replied · 11 October 2026

Thanks for this lovely review! It's been a pleasure assisting you again and we wish you all the very best in the future!

5/5

Google

Lisa has been incredibly helpful since my family and I moved into one of the properties managed by Your move. She is always responsive and resolves any issues or concerns quickly and efficiently. Her professionalism and care give us confidence that we are well looked after and that our comfort is a genuine priority. We truly appreciate her excellent service.

Rita · 23 September 2026 · Your Move Gravesend (178-182 Parrock Street)

Agent replied · 14 October 2026

Thank you so much for your lovely review! 😊 It’s great to hear that Lisa has been so helpful and made you and your family feel so well looked after. We’ll be sure to pass your kind words on to her, as she’ll really appreciate them! If you ever need anything, please don’t hesitate to get in touch. …

1/5

Google

I rarely leave negative reviews, but my experience with Your Move Surbiton, before, during and even AFTER our tenancy, was so unnecessarily stressful that I feel other tenants should know what to expect. The problems started before we even moved in. Because my name was on the tenancy agreement, I was repeatedly asked to provide evidence relating to my previous employment and housing in Korea. I spent nearly TWO MONTHS contacting HR departments in Korea, dealing with the time difference, translating more than 40 documents into English, and providing everything requested. About FOUR HOURS after I finally submitted them, I was told that the documents were not actually necessary and had been deleted. That episode alone says a great deal about the level of organisation and consideration we experienced. When we moved in, we were essentially handed a key and appliance manuals, with almost no meaningful explanation of the heating or hot-water system. We then spent FIVE DAYS WITHOUT HOT WATER. I could not even find the boiler model on Fixflo, so I submitted the repair under “Other”. Instead of acknowledging how difficult this was for a newly arrived family, I was later told that the delay was because I had selected the wrong category. During the tenancy, communication remained frustratingly inconsistent. On 26 June, for example, I reported several issues, including a leaking sink, lighting/ceiling issues and unfinished repair/painting work. I received no response. And remarkably, the poor administration did not end when we moved out. For months after the tenancy had ended, I continued receiving emails asking me various questions about the property. I answered several of them as a courtesy. Eventually, after repeated further contact, I made it clear that I no longer wished to be contacted about matters relating to a tenancy that had already ended. When the emails continued, I blocked them. What makes this even more frustrating is that there was no dispute about how we had treated the property. Our full deposit was returned, and we were even complimented on having looked after the property extremely well, better than its condition when we moved in. So this is not a review written because of a deposit dispute or because we left the property in poor condition. Quite the opposite. This was the recurring pattern throughout our experience: tenants were expected to provide extensive documentation, follow procedures precisely and respond promptly, while the same standard of organisation and communication did not seem to apply in return. Moving to another country is stressful enough. A letting agency is supposed to make the process clearer and more manageable, not create additional work before the tenancy, problems during it, and continue chasing former tenants months after they have moved out. Based on my experience, I would not use Your Move Surbiton again.

Bosong · 23 September 2026 · Your Move Surbiton

5/5

Google

Richard at your move was fantastic from start to finish, which as a buyer is not something I thought I’d be leaving in a review! He was prompt, professional and great to work with, and answered all of our questions without judgement :) this made our purchase run smoothly, from viewings through to completion. Thanks!

Theo · 21 September 2026 · Your Move New Cross

Agent replied · 12 October 2026

Dear Theo we're so glad that we were able to go above and beyond your expectations! We wish you both all the best for the future. Best regards Richard

5/5

Google

A huge thank you to Rick, Libby and Victoria for making the whole moving process so smooth. They were friendly, professional and really helpful throughout. A special thanks to Rick, who went above and beyond by arranging to hand over the keys late last night after office hours. I really appreciated the extra effort, especially on such a stressful moving day. Excellent service from the whole team and highly recommended!

Sheikh · 21 September 2026 · Your Move Abbey Wood

Agent replied · 12 October 2026

You're more than welcome Saqib - hope you settled in and the removals turned up for you the following day! All the best, Rick

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Your Move

Which Your Move office has the most reviews?

Canterbury (3 St. Margarets Street) has the most, with 2,145 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.

Where are the Your Move offices?

The 37 Your Move offices, by town:

What do tenants say about Your Move?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent