Trusted Agent profile · Kent, Surrey, East Sussex and more
Verified
★★★★★
7,876 reviews across 37 offices and 5 platforms
Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Plaistow, Whitton, Surbiton, Eltham, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,876 reviews on five platforms, rated 4.5 out of 5 overall.
6,010
Reviews on Google
All 37 offices
14
Reviews on Facebook
All 37 offices
7
Reviews on Yell
All 37 offices
3
Reviews on View Agents
All 37 offices
1,842
Reviews on Trustpilot
All 37 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move's 37 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve used Reeds Rains in Plaistow a couple of times, and each time they have always provided a great service. Dea and the team are fantastic and we’re thankful they were able to help us achieve the best possible value for our property.
Thank you for your kind words Rob. It's been a pleasure assisting you in your sale...we wish you all the very best in your new home!
5/5
GoogleWe can’t thank Dea, Neldie and the team enough for the brilliant way they dealt with recent sale of a late family member’s home. The sale was a probate sale of a house that had been in the family for over 70 years and they made a potentially difficult and upsetting process feel straight forward. Dea is brilliant at her job, knows the local market inside out and secured solid and proceedable offers very quickly despite a slowing market. All our queries were answered quickly, we were kept up to date throughout and Dea and Neldie did a brilliant job of liaising between us and the buyers, keeping everyone up to date during probate registry delays. We can’t thank you both enough and I would highly recommend Dea and her team to anyone looking for estate agent services.
Thank you for this lovely review! Your kind words mean so much to us and it's been a delight working with you all in this sale. We wish you all the very best in the future!
5/5
GoogleI recently had the pleasure of working with Reeds Rains Plaistow, and I must say, their service was exceptional. Dea, my agent, made the entire process of selling my house incredibly smooth and stress-free. We encountered a few obstacles along the way, but Dea went above and beyond to ensure the sale went through. She's knowledgeable, efficient, and always available to answer any questions. If I could give her 10 stars, I would! We completed the sale in record time, and I couldn't be happier with the outcome. If you want an stress-free sale, look no further than Reed Rains!
Thank you so much for this lovely review Sam! You've been fantastic to work with and we're so happy that we've been able to assist you in your sale. We wish you all the very best in the future!
5/5
GoogleI had a great experience with Rains Reed in Plaistow while completing my house purchase. The whole process can be stressful, but the team made it feel smooth and well-managed from start to finish. Dea was absolutely amazing, she guided me through every step of the process, always taking the time to explain things clearly and making sure I felt confident in each decision. Her professionalism and support really stood out. Neldie was also very helpful, especially during the viewings. She accommodated me on multiple occasions and was always friendly, patient, and informative. Overall, I’m very grateful for their support and would highly recommend Rains Reed Plaistow to anyone looking to buy a property.
It's been a pleasure assisting you in the purchase of your new home! Thank you so much for your patience throughout and we wish you all the very best in your new home!
1/5
GoogleAwful agency. My tenancy ended in June 2025 since then I have received email after email about the current occupants tenancy and things that do not concern me. I contacted them asking them to remove my details, which they still have not done as of today May 2026. When my tenancy initially ended, they originally added my guarantor back to the tenancy for a different occupant which they had to be informed was incorrect. I am confused as to how that happened. As well as this earlier this year there was an issue with allocating multiple rent payments of the current tenants FULLY the error of your move and their credit department not marking their rent as received - which whilst they were quick to correct after they were contacted it is still a completely ridiculous mistake- that should dissuade anyone from using their services, especially students. As well as this, I believe it is a massive GDPR violation to be sending that information to me in the first place, as it is not my tenancy, nothing to do with me, and had the personal affairs of the current occupants all over it. Following this incident i contacted the Canterbury office to remove my details from their system, which they did not do- as i was emailed this week relating to this tenancy again. I contacted them via phone this morning and told them to contact me personally when they remove my details. I am hoping this review may motivate that to happen sooner rather than later.
5/5
GoogleThe team at Your Move in Tunbridge Wells have been incredibly helpful during the sale of our much loved Garden Flat. I had no idea what to expect nor how to navigate problems that we encountered along the way but their advice and support during this daunting journey having been outstanding. I am delighted that they have found an enthusiastic purchaser whom I hope will enjoy making the flat their home. I can also highly recommend the lettings team who have helped me with its rental for over the past 20 years. A truly outstanding outfit. Immensely grateful. Thank you.
Thank you so much Nikola! It was a pleasure helping you. If there is ever anything that we can help you with in the future please do let us know. Wishing you all the best. Katy Jewell
5/5
GoogleI honestly can’t thank the team at Your Move enough. As a first time buyer on my own, I had no idea where to start. I spoke to multiple estate agents, but none compared to Katy and Emily. From the very first phone call to arrange viewings through to finding my perfect home, they were incredible every step of the way. They guided me through the entire process; explaining how everything worked, supporting with negotiations, arranging financial advice through their in house experts, helping with insurances, appointing solicitors, and everything in between. No matter what challenges came up, Katy and Emily were always just a phone call or email away. Nothing was ever too much trouble, whether I needed advice, reassurance, or even just someone to vent to, they were always there. I can honestly say that without them, this purchase would never have been possible. If you’re looking to buy or sell, I couldn’t recommend Your Move highly enough! They truly stand out from any other agent I’ve dealt with. Thank you so much, Katy and Emily :)
Thank you so much for your lovely review Jack! It was an absolute pleasure helping you and we wish you all the best in the future! Katy Jewell
5/5
GoogleFrom initial contact, setting up the viewing to making that offer and taking us through to completion, Mason is was the man to take us through it all. We are so lucky to have Mason and Your Move as our agent on this house purchase. No matter who picks up the call they are always ready to help and they are all aware of different properties available in their portfolio. Mason always kept us informed of the process and went above and beyond to help us first time buyers make this purchase. Super reliable and amazing service from Mason and the team!
Thank you for your review Dhru. Mason and the team are always here to help, so if you need to move in the future, you know where we are.
1/5
GoogleCurious as to how come all mangers aside one are from the same background, years ago it was a very nice mixed group. Very bad experience renting out with them
We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.
1/5
GoogleDodge dealings between here and the Catford branch which Ryan Oliver knows about. I had a buyer and the deal didn’t go through because the agents wanted cash under the table. Also former member of staff from the Bromley branch made it clear he and alongside a few other with different background were getting pushed out the company
We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.
5/5
GoogleI completed on my purchase yesterday, and I’ve been very happy overall with the service provided by Your Move, particularly Tayla and Wes. From the initial viewing all the way through to completion, I never once felt frustrated with their …
Thank you for your kind review. We’re so pleased to hear that Tayla and Wes made your experience smooth and stress-free from start to finish. Your comments on their communication and support … More
5/5
Google5 stars 🌟 Sacha and Tayla have been amazing from start to finish! We sold our house within a week of our open day! Communication has been excellent! I would highly …
Thank you so much, Amy and Chris, for your kind words and for trusting us with your sale! It was an absolute pleasure working with you both. We’re delighted that Sacha and Tayla could support you every step of the way and help achieve such … More
5/5
GoogleWe would like to sincerely thank Lily Benson at Dutton Gregory for her excellent support throughout our home buying process. She was highly professional, efficient, and always took the time to explain everything clearly, making sure we felt confident at every stage. Her attention to detail and responsiveness made a big difference, and she helped ensure the whole process went as smoothly as possible. We truly appreciate her hard work and would highly recommend Lily Benson and Dutton Gregory to anyone in need of legal services.
Good morning Harun ISIK Thank you for taking the time to provide this detailed and excellent feedback - we're so pleased that Lily was able to support you so well. Mark - Dutton Gregory
1/5
GoogleThis company has gone downhill, i use to work with the Catford branch managed 2 of my properties and since I’ve been told by a staff member since I believe his name is Ryan has taken over he has gotten rid of all staff which are not white British only one sales manager of any colour and all the other managers in sales and lettings seem to be from the same background
We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.
5/5
GooglePhil and the team at Your Move New Cross handled the sale of my property (including the viewings) very smoothly, I highly recommend their service
Thank you, Ollie. It was a pleasure to assist and we look forward to helping again in the near future!
5/5
GooglePurchased a flat with their help recently - they were all so helpful, and made the entire process so much smoother/ less intimidating. Special thanks to Emily and Katy, who were very kind and accommodating. Couldn’t recommend more highly.
Thank you for your lovely review Karl! If there is ever anything we can help you with in the future you know where we are! Wishing you all the best! Katy Jewell
5/5
GoogleAmazing service and incredibly helpful throughout the whole process.
Thank you so much Emma! We wish you all the best in the future! Katy Jewell
5/5
GooglePleasant experience with Dutton Gregory from the very beginning to the end of our purchase. Communication was superb and proactive, and the attention to detail shown throughout the whole process was commendable. A special gratitude to Nadia and Kelly for guiding us throughout the process.
Good morning Olu. We're so pleased that Nadia and Kelly were able to support you so well - we'll be sure to pass your feedback onto them. Thank you for providing this feedback. Mark - Dutton Gregory
5/5
GoogleI recently dealt with Dutton Gregory for the sale of my property and the team demonstrated a high level of professionalism, clear communication, and strong attention to detail throughout the proces. A special thank you to Nadia and Kelly for their outstanding support. Their dedication, responsiveness, and willingness to go the extra mile truly made a difference and ensured everything ran smoothly. I would highly recommend Dutton Gregory.
Good morning Vicki. Thank you for providing this feedback - it's lovely to read how Nadia and Kelly supported you so well. We'll be sure to pass your feedback onto them and the team. Thank you again. Mark - Dutton Gregory
5/5
GoogleWe have received a lot of support and guidance from Nadia and Kelly during the process of buying our flat. We would definitely recommend Dutton Gregory solicitors.🙏🏻Thank you! …
Good afternoon Kristyna. Thank for taking the time to provide this feedback - we're glad that Nadia and Kelly were able to support you so well. Mark - Dutton Gregory
5/5
GoogleTayla actually helped me find properties that fit my exact criteria and expectations, rather than send me random things. She was super helpful during the process too and after :)
Thank you so much for your kind words! It was an absolute pleasure helping you find properties that truly matched what you were looking for. we're really glad I could make the process smooth and supportive from start to finish, and beyond. If you ever need anything in the future, we are always here to help 😊 …
1/5
GoogleRecently had a viewing for a property in New Cross - the estate agent was incredibly unhelpful, he questioned our ability to even be able to put the deposit down and made us feel like we wouldn’t be able to get on the property ladder, will be exploring other estate agents
Dear Mr Freddie Gluhosky-Jones. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This certainly doesn’t reflect the level of service we aim to provide. We take feedback like this seriously, particularly where a customer feels uncomfortable or unsupported during what should be a positive step in their property journey. Unfortunately, we’ve been unable to locate your details on our database based with the information provided. To allow us to investigate this fully, we would be grateful if you could contact us directly with a few more details, such as the date of the viewing and the address of the property which you viewed. We would very much welcome the opportunity to look into this matter and address your concerns. Kind regards Your Move New Cross
5/5
GoogleYour move were very helpful throughout the whole flat purchase. Phil especially kept the process moving along, managing both sides to overcome the hurdles that arose. Would strongly recommend them! Thanks guys for all your help.
Georgetertia, thank you for your kind words and this wonderful review!
5/5
GoogleAbsolutely brilliant people, really went out of their way to help make the process a lot easier for the customer. Always ready to help. From Steve m.👍👍 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canterbury (3 St. Margarets Street) has the most, with 2,135 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.
The 37 Your Move offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."
Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.
