Trusted Agent profile Β· Kent, Surrey, East Sussex and more

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Your Move reviews in Canterbury, Tunbridge Wells, Dartford and 27 more

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

7,933 reviews across 37 offices and 5 platforms

www.your-move.co.uk

Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Plaistow, Whitton, Surbiton, Eltham, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,933 reviews on five platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

6,067

Reviews on Google

All 37 offices

Facebook logo

4.1 / 5

14

Reviews on Facebook

All 37 offices

Yell logo

1.0 / 5

7

Reviews on Yell

All 37 offices

View Agents logo

3.7 / 5

3

Reviews on View Agents

All 37 offices

Trustpilot logo

1,842

Reviews on Trustpilot

All 37 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Your Move's 37 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Your Move office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Dodge dealings between here and the Catford branch which Ryan Oliver knows about. I had a buyer and the deal didn’t go through because the agents wanted cash under the table. Also former member of staff from the Bromley branch made it clear he and alongside a few other with different background were getting pushed out the company

Chris Β· 22 April 2026 Β· Your Move Eltham

Agent replied Β· 22 August 2026

We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.

5/5

Google

I completed on my purchase yesterday, and I’ve been very happy overall with the service provided by Your Move, particularly Tayla and Wes. From the initial viewing all the way through to completion, I never once felt frustrated with their …

Daniel Β· 22 April 2026 Β· Your Move Gravesend (178-182 Parrock Street)

Agent replied Β· 22 April 2026

Thank you for your kind review. We’re so pleased to hear that Tayla and Wes made your experience smooth and stress-free from start to finish. Your comments on their communication and support … More

5/5

Google

5 stars 🌟 Sacha and Tayla have been amazing from start to finish! We sold our house within a week of our open day! Communication has been excellent! I would highly …

Amy Β· 22 April 2026 Β· Your Move Gravesend (178-182 Parrock Street)

Agent replied Β· 22 April 2026

Thank you so much, Amy and Chris, for your kind words and for trusting us with your sale! It was an absolute pleasure working with you both. We’re delighted that Sacha and Tayla could support you every step of the way and help achieve such … More

5/5

Google

We would like to sincerely thank Lily Benson at Dutton Gregory for her excellent support throughout our home buying process. She was highly professional, efficient, and always took the time to explain everything clearly, making sure we felt confident at every stage. Her attention to detail and responsiveness made a big difference, and she helped ensure the whole process went as smoothly as possible. We truly appreciate her hard work and would highly recommend Lily Benson and Dutton Gregory to anyone in need of legal services.

Harun Β· 22 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 20 May 2026

Good morning Harun ISIK Thank you for taking the time to provide this detailed and excellent feedback - we're so pleased that Lily was able to support you so well. Mark - Dutton Gregory

1/5

Google

This company has gone downhill, i use to work with the Catford branch managed 2 of my properties and since I’ve been told by a staff member since I believe his name is Ryan has taken over he has gotten rid of all staff which are not white British only one sales manager of any colour and all the other managers in sales and lettings seem to be from the same background

Chris Β· 22 April 2026 Β· Your Move New Cross

Agent replied Β· 22 August 2026

We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.

5/5

Google

Phil and the team at Your Move New Cross handled the sale of my property (including the viewings) very smoothly, I highly recommend their service

Ollie Β· 21 April 2026 Β· Your Move New Cross

Agent replied Β· 22 April 2026

Thank you, Ollie. It was a pleasure to assist and we look forward to helping again in the near future!

5/5

Google

Purchased a flat with their help recently - they were all so helpful, and made the entire process so much smoother/ less intimidating. Special thanks to Emily and Katy, who were very kind and accommodating. Couldn’t recommend more highly.

Karl Β· 21 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 24 April 2026

Thank you for your lovely review Karl! If there is ever anything we can help you with in the future you know where we are! Wishing you all the best! Katy Jewell

5/5

Google

Amazing service and incredibly helpful throughout the whole process.

Emma Β· 20 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 22 April 2026

Thank you so much Emma! We wish you all the best in the future! Katy Jewell

5/5

Google

Pleasant experience with Dutton Gregory from the very beginning to the end of our purchase. Communication was superb and proactive, and the attention to detail shown throughout the whole process was commendable. A special gratitude to Nadia and Kelly for guiding us throughout the process.

Olu Β· 20 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 20 May 2026

Good morning Olu. We're so pleased that Nadia and Kelly were able to support you so well - we'll be sure to pass your feedback onto them. Thank you for providing this feedback. Mark - Dutton Gregory

5/5

Google

I recently dealt with Dutton Gregory for the sale of my property and the team demonstrated a high level of professionalism, clear communication, and strong attention to detail throughout the proces. A special thank you to Nadia and Kelly for their outstanding support. Their dedication, responsiveness, and willingness to go the extra mile truly made a difference and ensured everything ran smoothly. I would highly recommend Dutton Gregory.

Vicki Β· 20 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 20 May 2026

Good morning Vicki. Thank you for providing this feedback - it's lovely to read how Nadia and Kelly supported you so well. We'll be sure to pass your feedback onto them and the team. Thank you again. Mark - Dutton Gregory

5/5

Google

We have received a lot of support and guidance from Nadia and Kelly during the process of buying our flat. We would definitely recommend Dutton Gregory solicitors.πŸ™πŸ»Thank you! …

KristΓ½na Β· 20 April 2026 Β· Your Move Tunbridge wells

Agent replied Β· 20 May 2026

Good afternoon Kristyna. Thank for taking the time to provide this feedback - we're glad that Nadia and Kelly were able to support you so well. Mark - Dutton Gregory

5/5

Google

Tayla actually helped me find properties that fit my exact criteria and expectations, rather than send me random things. She was super helpful during the process too and after :)

Tanya Β· 19 April 2026 Β· Your Move Gravesend (178-182 Parrock Street)

Agent replied Β· 22 April 2026

Thank you so much for your kind words! It was an absolute pleasure helping you find properties that truly matched what you were looking for. we're really glad I could make the process smooth and supportive from start to finish, and beyond. If you ever need anything in the future, we are always here to help 😊 …

1/5

Google

Recently had a viewing for a property in New Cross - the estate agent was incredibly unhelpful, he questioned our ability to even be able to put the deposit down and made us feel like we wouldn’t be able to get on the property ladder, will be exploring other estate agents

Freddie Β· 15 April 2026 Β· Your Move New Cross

Agent replied Β· 22 April 2026

Dear Mr Freddie Gluhosky-Jones. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This certainly doesn’t reflect the level of service we aim to provide. We take feedback like this seriously, particularly where a customer feels uncomfortable or unsupported during what should be a positive step in their property journey. Unfortunately, we’ve been unable to locate your details on our database based with the information provided. To allow us to investigate this fully, we would be grateful if you could contact us directly with a few more details, such as the date of the viewing and the address of the property which you viewed. We would very much welcome the opportunity to look into this matter and address your concerns. Kind regards Your Move New Cross

5/5

Google

Your move were very helpful throughout the whole flat purchase. Phil especially kept the process moving along, managing both sides to overcome the hurdles that arose. Would strongly recommend them! Thanks guys for all your help.

GeorgeTertia Β· 15 April 2026 Β· Your Move New Cross

Agent replied Β· 22 August 2026

Georgetertia, thank you for your kind words and this wonderful review!

5/5

Google

Absolutely brilliant people, really went out of their way to help make the process a lot easier for the customer. Always ready to help. From Steve m.πŸ‘πŸ‘ …

Jamie Β· 15 April 2026 Β· Your Move New Cross

1/5

Google

The worst estate agency to rent from they don't care they don't want to know horrific communication if any at all they all pass the buck for responsibilitys. Absolutely a shambles. Avoid at all costs!

Dhoff Β· 15 April 2026 Β· Your Move Gravesend (178-182 Parrock Street)

Agent replied Β· 22 April 2026

We’re sorry to hear about your experience and take feedback like this very seriously. Providing clear communication and a high standard of service is extremely important to us, so it’s disappointing to read your comments. … More

5/5

Google

Selling my house with your move was not difficult and wonderful experience thanks to George and Ella who was very helpful during this process from showing me other properties as well as listing my own and keeping me apprized from day to day.

Marc Β· 15 April 2026 Β· Your Move, Swanley

Agent replied Β· 22 April 2026

Thank you so much Marc im so glad we got you moved - we look forward to seeing the refurbishments you make to your new home!

5/5

Google

Ruby was my agent and she helped me find and secure a new home. She did a great job throughout the entire process and was very helpful and professional. She responded quickly to my emails and answered every question swiftly, which made everything much easier. I really appreciate her support and would recommend her to anyone looking for a home.

Stephen Β· 14 April 2026 Β· Your Move Blackheath

Agent replied Β· 15 April 2026

Thank you so much for your kind words about Ruby, it was a pleasure to help you and we wish you all the best in your new home. The Lettings Team, Rebecca, Poppy and Ruby

5/5

Google

Great experience with your move Bexleyheath to find a property to rent, Nathan was very helpful, informative & professional from start to finish, thank you so much, would definitely recommend using this estate agents ⭐⭐⭐⭐⭐

Claire Β· 12 April 2026 Β· Your Move Bexleyheath

5/5

Google

I honestly can’t thank the team at Your Move enough. As a first time buyer on my own, I had no idea where to start. I spoke to multiple estate agents, but none compared to Katy and Emily. From the very first phone call to arrange viewings through to finding my perfect home, they were incredible every step of the way. They guided me through the entire process; explaining how everything worked, supporting with negotiations, arranging financial advice through their in house experts, helping with insurances, appointing solicitors, and everything in between. No matter what challenges came up, Katy and Emily were always just a phone call or email away. Nothing was ever too much trouble, whether I needed advice, reassurance, or even just someone to vent to, they were always there. I can honestly say that without them, this purchase would never have been possible. If you’re looking to buy or sell, I couldn’t recommend Your Move highly enough! They truly stand out from any other agent I’ve dealt with. Thank you so much, Katy and Emily :)

Jack Β· 11 April 2026 Β· Your Move Tunbridge Wells (18 High Street)

5/5

Google

Mason was very patient with me and our solicitors who were absolutely hopeless. He did everything in his power to hurry them along when they were dragging their heels and taking far to long to get things done.He kept me informed of developments when they did happen and chased up people when necessary I lost it several times because of the incompetence of my solicitor but mason was always calm and professional. He worked with Dan the manager of the agents at bexleyheath who also worked hard to push things along and whose long experience in the business proved invaluable. Thanks to both of you. We got there in the end.

Vince Β· 11 April 2026 Β· Your Move Bexleyheath

5/5

Google

Mason has been soo helpful. I would recommend using your move in Bexleyheath

Wendy Β· 11 April 2026 Β· Your Move Bexleyheath

5/5

Google

We bought a property through Your Move and couldn't be happier. Edgar and Mo were very accommodating, responsive, respectful and patient. Great communication throughout the process from them, and with the seller. This made the whole process very easy and stress-free. Thank you!

Desislava Β· 10 April 2026 Β· Your Move Blackheath

Agent replied Β· 15 April 2026

Thank you for your review, we wish you all the best in your new home!

5/5

Google

I dealt with Anya from start to finish. Anya helped me to find a suitable tenant. Anya was thorough, informative and excellent through out the whole process, as she understood the kind of Tenant I was looking for. Anya is truly an asset to the organisation who went above and beyond the call of duty. If you have a choice ask for your matter to be dealt by Anya. I will definitely use Your Move, especially if Anya is still working there. Once again thanks Anya for all, your hard work and help. Samir Patel

Samir Β· 10 April 2026 Β· Your Move Bexleyheath

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Your Move

Which Your Move office has the most reviews?

Canterbury (3 St. Margarets Street) has the most, with 2,135 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.

Where are the Your Move offices?

The 37 Your Move offices, by town:

What do tenants say about Your Move?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.

The Trusted Agent

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