Trusted Agent profile · Kent, Surrey, East Sussex and more
Verified
★★★★★
7,841 reviews across 37 offices and 5 platforms
Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Whitton, Surbiton, Eltham, Plaistow, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,841 reviews on five platforms, rated 4.5 out of 5 overall.
5,975
Reviews on Google
All 37 offices
14
Reviews on Facebook
All 37 offices
7
Reviews on Yell
All 37 offices
3
Reviews on View Agents
All 37 offices
1,842
Reviews on Trustpilot
All 37 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move's 37 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery supportive during a complicated sale, with frequent communication 🙂 …
Thank you so much for your kind review! We’re really pleased we could support you through what was a complicated sale. Keeping our clients updated and informed throughout the process is very important to us, so it’s great to hear you appreciated the communication. Wishing you all the best for the future.
5/5
GoogleI couldn't have wanted a better service. Phoebe and Wendy went above and beyond in helping me move in and made the process very simple. If you want or need to move then I would definitely recommend Your Move
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Phoebe and Wendy went above and beyond to make your move-in process simple and stress-free. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to them. Wishing you lots of happiness in your new home, and thank you again for choosing Your Move!
5/5
TrustpilotFrom the very start of this journey
From the very start of this journey, I have had nothing but slick, professional and clear advice/support. I would 100% recommend Your Move based in Walkden.
Dear Lucy, thank you very much for your feedback and review, greatly appreciated. Regards Lee - Lettings Manager.
5/5
TrustpilotExcellent performance was achieved in…
Excellent performance was achieved in the selling period.
We are thrilled to hear about your excellent experience. Thank you for sharing your positive feedback with us! Regards, Your Move
5/5
GoogleSteve Smith at Your Move has been very helpful, polite and professional. Would recommend using his services. He keeps you informed and up to date and resolve's queries effective and efficiently. It has been great going through this process with you Steve. Thank you
Thank you so much!
5/5
TrustpilotVery professional experience
Very professional experience from the initial visit to the house sale. No real pressure. Excellent communication and explanations during the process. Highly recommend.
Gareth, sincere thanks for your kind and positive words. We very much appreciate your time and feedback. Best regards Liz Bolger Director.
5/5
TrustpilotExcellent local estate agency …
We explored the services provided by many local estate agents and at the outset Your Move, Dundee appeared to be an estate agency that wanted to get the best price for us, rather than a quick sale.
1/5
TrustpilotDisappointing service and lack of transparency from start to finish
After many months with Your Move Dumfries, we removed our property from the market due to a deeply disappointing level of service throughout the sales process.
5/5
TrustpilotFirst impressions make a difference
First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client
1/5
TrustpilotAvoid
WARNING: If you withdraw from this branch because they fail to sell your home, expect to be hit with a discretionary "AML fee" termination penalty.
5/5
TrustpilotExcellent service
From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.
1/5
GoogleKeen to take your money but stopped responding to emails as soon as there was an issue with insurance.
5/5
GoogleThis second time I’m working with Kelly and Nadia I’m really appreciated their work and good communication. Easy and fast work many thanks
Good afternoon Mazlum. Thank you for providing this excellent feedback - we're so pleased to read that Kelly and Nadia supported you so well. Mark - Dutton Gregory
5/5
GoogleWe have been dealing with Adam & Amy at YourMove to let out our home in Tunbridge Wells. I couldn't recommend them high enough, they have been amazingly hepful, understanding and found tenants within a day of going on the market. Communication has been quick and friendly. You should use them!
Thank you so much for your wonderful review Jake! It was a pleasure helping you and finding you a lovely tenant! Your Move Lettings Team.
5/5
GoogleVery helpful organised and dedicated staff.
5/5
TrustpilotWorkers at there best
Friendly helpful people on the other side of the phone.
5/5
GoogleRating only, no written review.
Thank you Chris! Katy Jewell
1/5
GoogleAwful agency. My tenancy ended in June 2025 since then I have received email after email about the current occupants tenancy and things that do not concern me. I contacted them asking them to remove my details, which they still have not done as of today May 2026. When my tenancy initially ended, they originally added my guarantor back to the tenancy for a different occupant which they had to be informed was incorrect. I am confused as to how that happened. As well as this earlier this year there was an issue with allocating multiple rent payments of the current tenants FULLY the error of your move and their credit department not marking their rent as received - which whilst they were quick to correct after they were contacted it is still a completely ridiculous mistake- that should dissuade anyone from using their services, especially students. As well as this, I believe it is a massive GDPR violation to be sending that information to me in the first place, as it is not my tenancy, nothing to do with me, and had the personal affairs of the current occupants all over it. Following this incident i contacted the Canterbury office to remove my details from their system, which they did not do- as i was emailed this week relating to this tenancy again. I contacted them via phone this morning and told them to contact me personally when they remove my details. I am hoping this review may motivate that to happen sooner rather than later.
5/5
GoogleThe team at Your Move in Tunbridge Wells have been incredibly helpful during the sale of our much loved Garden Flat. I had no idea what to expect nor how to navigate problems that we encountered along the way but their advice and support during this daunting journey having been outstanding. I am delighted that they have found an enthusiastic purchaser whom I hope will enjoy making the flat their home. I can also highly recommend the lettings team who have helped me with its rental for over the past 20 years. A truly outstanding outfit. Immensely grateful. Thank you.
Thank you so much Nikola! It was a pleasure helping you. If there is ever anything that we can help you with in the future please do let us know. Wishing you all the best. Katy Jewell
5/5
GoogleI honestly can’t thank the team at Your Move enough. As a first time buyer on my own, I had no idea where to start. I spoke to multiple estate agents, but none compared to Katy and Emily. From the very first phone call to arrange viewings through to finding my perfect home, they were incredible every step of the way. They guided me through the entire process; explaining how everything worked, supporting with negotiations, arranging financial advice through their in house experts, helping with insurances, appointing solicitors, and everything in between. No matter what challenges came up, Katy and Emily were always just a phone call or email away. Nothing was ever too much trouble, whether I needed advice, reassurance, or even just someone to vent to, they were always there. I can honestly say that without them, this purchase would never have been possible. If you’re looking to buy or sell, I couldn’t recommend Your Move highly enough! They truly stand out from any other agent I’ve dealt with. Thank you so much, Katy and Emily :)
Thank you so much for your lovely review Jack! It was an absolute pleasure helping you and we wish you all the best in the future! Katy Jewell
5/5
GoogleFrom initial contact, setting up the viewing to making that offer and taking us through to completion, Mason is was the man to take us through it all. We are so lucky to have Mason and Your Move as our agent on this house purchase. No matter who picks up the call they are always ready to help and they are all aware of different properties available in their portfolio. Mason always kept us informed of the process and went above and beyond to help us first time buyers make this purchase. Super reliable and amazing service from Mason and the team!
Thank you for your review Dhru. Mason and the team are always here to help, so if you need to move in the future, you know where we are.
1/5
GoogleCurious as to how come all mangers aside one are from the same background, years ago it was a very nice mixed group. Very bad experience renting out with them
We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.
1/5
GoogleDodge dealings between here and the Catford branch which Ryan Oliver knows about. I had a buyer and the deal didn’t go through because the agents wanted cash under the table. Also former member of staff from the Bromley branch made it clear he and alongside a few other with different background were getting pushed out the company
We take allegations of this nature very seriously. However, we have been unable to identify any record of you or your experience on our systems. We note similar reviews have been posted across a number of our branches and have reviewed these, but have been unable to locate any corresponding records. Please contact us at movesouth-complaints@your-move.co.uk with full details so this can be reviewed appropriately.
5/5
GoogleI completed on my purchase yesterday, and I’ve been very happy overall with the service provided by Your Move, particularly Tayla and Wes. From the initial viewing all the way through to completion, I never once felt frustrated with their …
Thank you for your kind review. We’re so pleased to hear that Tayla and Wes made your experience smooth and stress-free from start to finish. Your comments on their communication and support … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canterbury (3 St. Margarets Street) has the most, with 2,135 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.
The 37 Your Move offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."
Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.
