Trusted Agent profile · Kent, Surrey, East Sussex and more

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Your Move reviews in Canterbury, Tunbridge Wells, Dartford and 27 more

4.5

★★★★★ Excellent

7,876 reviews across 37 offices and 5 platforms

www.your-move.co.uk

Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Plaistow, Whitton, Surbiton, Eltham, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,876 reviews on five platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

6,010

Reviews on Google

All 37 offices

Facebook logo

4.1 / 5

14

Reviews on Facebook

All 37 offices

Yell logo

1.0 / 5

7

Reviews on Yell

All 37 offices

View Agents logo

3.7 / 5

3

Reviews on View Agents

All 37 offices

Trustpilot logo

1,842

Reviews on Trustpilot

All 37 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Your Move's 37 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Your Move office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing service, thanks Adrian.

Karen · 7 February 2018 · Your Move Blackheath

5/5

Google

Staff are so helpful and service is 5*

Liam · 7 February 2018 · Your Move Blackheath

Agent replied · 6 February 2024

Hi Mr Dymock, thank you for your kind words, we look forward to work with you again.

1/5

Google

Found the manager and members of staff to be rude and nonchalant. They didn't even pretend to care - as a result I chose not to market my houses with them.

Hashtag · 7 February 2018 · Your Move Blackheath

Agent replied · 6 February 2024

I would like to take this opportunity to apologise and also inform that we have got a full new team and hopefully the next time you will come across us, we will provide you a 5 ***** service. That's the least every customer deserves and that's what our team stands for. Best wishes, Filipe Dias

5/5

Google

Adrian and Lamar and the team very helpful. Excellent communication. Nothing too much trouble. Friendly and a pleasure to deal with. Thank you

Sharon · 7 February 2018 · Your Move Blackheath

5/5

Google

Guided my mother on a successful purchase on her first investment. Would definitely recommend their services to anyone looking for a reliable, honest and efficient agent.

Tatiana · 7 February 2018 · Your Move Blackheath

5/5

Google

Just wanted to say thank you to David and the team. As a landlord with multiple properties they found me tenant in quick time and kept me up to date with referencing and everything else! They were top agents!

Deborah · 7 February 2018 · Your Move Blackheath

Agent replied · 6 February 2024

Hi Deborah, thank you for taking your time to leave us a review, it certainly means a lot to us.

5/5

Google

Top class agents. Rented a property with them and then they introduced me to their financial consultant whom is in the process of getting me a mortgage. Will use them to buy as well. Thanks Blackheath team

Jasmine · 7 February 2018 · Your Move Blackheath

Agent replied · 6 February 2024

Hi Ms Rickard, thank you for your kind words, it was a pleasure to assist you and we look forward to help you in a near future. Best wishes, Filipe Dias

5/5

Google

Samir, David and Richard were incredibly helpful. I moved from another country and they made me feel welcome and at ease throughout the whole process. Will definitely use them again and recommend them to friends.

Tylah · 7 February 2018 · Your Move Blackheath

5/5

Google

This is long overdue, first time landlord. I was very impressed from the telephone conversation i had with David and then when he came round to the property. Very knowledgeable and the property was let in quick time. His advised on future property was also worth while.

Osita · 7 February 2018 · Your Move Blackheath

1/5

Google

Used Your Move to help me sell my house. All was well until they overcharged me my by £2,000 and took over 2 months to refund me the money.

Tom · 7 February 2018 · Your Move New Cross

5/5

Google

Good service with recent property sale. Hard working helpful team. Thank you to Phil for help throughout. Prompt to repond to calls and emails. Thank you.

Amy · 7 February 2018 · Your Move New Cross

5/5

Google

Thank you to all the staff at Your Move, New Cross , who were extremely helpful , professional and supportive throughout the whole sale process. They marketed the property quickly and effectively and regularly updated me and was very impressed with all my dealings with them . My thanks to James, Harry & especially Phil for all their hard work . I would definitely recommend using Your Move to others

Richard · 7 February 2018 · Your Move New Cross

5/5

Google

I have been highly impressed with the service and support I have received from Your Move Rochester's new Lettings Manager Luke. He is extremely conscientious, helpful and a real pleasure to deal with. Thank you Luke for your patience and diligence!

Geri · 7 February 2018 · Your Move Rochester

1/5

Google

Found Reed Rains Rye to be very good to begin with, however whilst going through the referencing Experian were dragging out the process for over 2 weeks, we had to constantly chase up Experian and never received even one phone call from Experian, half way through Reed Rains decided to place the property back on the market, without even a courtesy call to update us on the reason for this. Once Experian contacted Reed Rains to let them know that they wouldn't be able to reference us because even though we had given them everything they had asked for, they never contacted us to let us know they needed more. Reed Rains went straight back to the landlord instead of contacting us first to allow us time to give Experian a call to see if we could resolve this, as a result the landlord decided he wanted to refuse our application and on the same day someone else had payed the set up fees for the same property and it has been taken off the market again. This seems very coincidental to me and seems as due to the fact they placed it back on the market while we were going through referencing it seems as if they received an offer from someone else and decided not to give us the opportunity to rectify Experian's inability to carry out the job we paid them to do so as to allow them to take on these new prospective tenants. To say the least we are appalled with this service and will never again be using Reed Rains for any future properties. Because of Lydia's persistent attitude in recommending and assuring us that we should give in our notice as soon as possible and that everything would go through with no problems provided all the details we gave them were correct, which they were, we are now in a very awkward situation where our landlord will not allow us to retract our notice. we now have less than a month to find a new property due to Reed Rains incompetency

Jordan · 7 February 2018 · Reeds Rains, Rye

1/5

Google

Worst experience.. like boo said never call back . Never send details that promise but yeah when u call them up they will take as much information from you as possible wondering why ??? Ask to find me house for rent but never did . What for they charge agency fees ??

Lali · 7 February 2018 · Your Move Dartford

5/5

Google

A very helpful branch well worth the money spent in selling and purchasing a property. when I had no clue with the solicitors paper work they helped me along the way and very good communication skills and I will be using there services again for a third time in future use.

Aaron · 7 February 2018 · Your Move Dartford

5/5

Google

Excellent estate agent, Ella Ferguson, prepared viewings without prompt to ensure we had appropriate properties to visit on the day. Good knowledge of the homes and surrounding area made our choices more informed. We would highly recommend this agent, not too pushy, just the right balance for our requirements, thank you Ella.

Ken · 7 February 2018 · Your Move, Swanley

5/5

Google

Alex from Yourmove Wallington is a true professional but most importantly personable and realistic about options , which is very important when you are letting somone into your home with the view of selling. He was extremenly informed on the changing nature of the property market and most impressively lots of advice about the Wallington area. A friendly person which you can't put a price on. Thanks Alex!

S · 1 February 2018 · Your Move Wallington

1/5

Google

Can never get through to them on the phone regarding viewings arranged through email. Poor customer service. They use the same line for sales and rental. How can tenant and landlord get though to them if they have issues?

Geidou · 24 January 2018 · Reeds Rains Plaistow

5/5

Google

Amazing estate agent they ve been outstanding what a customer service!!!!!!!! I had to sell a few properties with different estate agent and they ve been by far the best i had to deal with they really deserve every single penny thanks to the all team :)

Younes · 24 January 2018 · Reeds Rains Plaistow

5/5

Google

fantastic customer service, great experience selling my property, best estate agent on the area!!

Tom · 24 January 2018 · Your Move Bexleyheath

1/5

Google

I wish I had done some research before choosing this agency to sell my flat. It has been 6 months since the offer and still haven’t exchanged. All intereaction has been painfully slow and the agent is not even replying to my messages or calls now. Stay away from them! Look elsewhere.

Rinmy · 24 January 2018 · Your Move Bexleyheath

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Your Move

Which Your Move office has the most reviews?

Canterbury (3 St. Margarets Street) has the most, with 2,135 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.

Where are the Your Move offices?

The 37 Your Move offices, by town:

What do tenants say about Your Move?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.

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