Your Move reviews in Canterbury, Tunbridge Wells, Dartford and 27 more

★★★★★ 5/5

Google

Exteremly professional and proactive in all aspects - would definitely recommend to anyone looking to move.

A · 2 July 2018 · Your Move Walderslade

★★★★★ 5/5

Google

Both my wife and I are VERY pleased with the expert and professional advice we've been given by the Walderslade Your Move group, particularly with Lara Tilley. Lara has promptly responded to all of my questions and provided excellent advice as far as what mortgage consultant to use. We couldn't be more pleased than we are with everything Your Move Walderslade has done and highly recommend them to any poptential home buyers!

A · 2 July 2018 · Your Move Walderslade

★★★★★ 1/5

Google

I gave one star only because there is no option for zero or even minus. By far this is one of the worst companies to deal with. I have placed an offer in September on chain free property and only just completed few days ago. I did not have a good feeling from day one when went to their office to provide copy of my passport for money laundering. There was a man who came to me and said “Hi, well done on securing the property I will introduce you to our broker to qualify you . They wanted to “qualify me” despite the fact that they have seen my AIP and proof of funds already. It transpired with the time that was the office manager Adrian. What a way to greet your customer?... The mortgage broker did not give me much confidence with his knowledge and said he needs few days before giving me “best rates”. Few days later, he called and little do you know gave me some rates , but certainly not the best. When I mentioned to the mortgage brokers what rates I am given already he said he can match those. Needless to say I thanked him for his time and continued dealing with other broker who gave me the best rates. Yourmove, Gravesend never bothered to chase up , the sale with me and very likely the Vendor. The only time we spoke after the sale was agreed was when I asked to see the property again because the tenant supposed to move out. That is in October, and on the day off appointment they forgot about me that I am waiting at the property. I had to call them to ask if someone is coming over or not. The lady Nicola ,was profoundly apologetic as her colleague fell ill unexpectedly so she had to fill in. A call wouldn't go a miss so I don’t hover around for 30 min, again I had to call to see what is happening why is no one coming. The property had tenants at the time when we viewed the property . The property was managed by Your move and when asked for the copy of gas certificate, they said they don't have it. The manager Adrian, decided to "reason with me", whilst talking to me in patronising manner by telling me that we are buying vacant property hence we don't need to see the Gas Safety. I re-iterated to Adrian that we need to see the old Gas Safety which their landlord should have , throughout the tenancy. It transpired that they can't show me one. On their check out report was showing that the CO2 alarm is not working , when questioned that again I was told that I am not buying with tenants , therefore I have no right to ask this question. After nearly 6 months of purchase , very rear contact with the company , initiated always by myself never by them they did have the cheek to ask me for my business. To top it up on the day of completion they did not have full set of keys , no fobs for the property . I understand it should be their Vendor responsibility, but how did they manage the property and moved in the tenant without full set of keys? Only using the code to the block. Very difficult for me to believe in that. Clearly I will never ever do business with them again and would advice you to stay away from this company too. I could write and write and tell you more about it … Still I hope you all got the idea by now. P.S for the Vendor’s and the Landlords , the team did not sale the property . The property sold itself . For me was all about the figures, hence why I stayed around for 6 months . If it was for the service of Yourmove I would have given up on the 1st week .

Violeta · 25 June 2018 · Your Move Gravesend (178-182 Parrock Street)

★★★★★ 2/5

Google

At the start, staff at this branch were very polite and helpful, i thought this was a good sign of things to come. However, once the buyer was found, there was a significant lack of communication and service. We were told our buyer was ready. We then had to put pressure on our purchase to ensure we got the sale going. It caused a huge amount of stress as the branch were calling to advise our buyers were chasing. Understandably we were concerned that they may pull out. So when we got the go ahead on our purchase and tried to exchange we found out the buyers were not ready. They had not supplied certain paperwork the bank required. Our buyers (first timers) had used the inbranch mortgage broker AND their solicitors. So the blame was placed on the buyers, when actually it should of been the broker or solicitor to ensure all was ready. Poor show to blame our buyers. Come completion day, we had delays and I phoned the branch to see what was going on. I spoke to the manager. She was very rude and told us to do our own chasing. So for around 4K we had to: - Show people round the house ourselves - including the people who eventually bought, - Received no customer support weeks after the buyer was found, - Had to do our own chasing up of the sale!!! Lastly, they released the keys to our house 2 hours BEFORE our solicitor had received funds. I wouldn’t recommend based on our experience. It’s a shame as it all started so well.

Louise · 25 June 2018 · Your Move Gravesend (178-182 Parrock Street)

★★★★★ 1/5

Google

Had an appointment booked as I had a flat to let. Your Move had my home phone and mobile contact numbers. Travelled 30 minutes to the flat and then waited. 15 minutes after the appointment time I phoned Your Move ,the call went to answer machine so I phoned again 10 minutes later and this time left a message. 20 minutes later I was phoned and told that the person I was due to meet had had an emergency. I sympathise if this was truly the case but surely someone should have checked his appointments diary and have contacted me. I have had to award one star in order to post this! We have chosen a different agent and will not trouble Your Move again.

Brian · 25 June 2018 · Your Move, Bromley

★★★★★ 5/5

Google

I highly recommend your move Bromley if your thinking of selling or buying, it can be such a stressful time in your life when trying to sell but the staff at your move Bromley do their very best to make this process as stress free as possible, they work round you and not tell you when you are having viewings, Leah and David are so down to earth if I ever had a question or was worried about anything they was always at the end of the phone to answer my question or to put my mind at ease and to help in any way they could, me and my family have now moved and couldn't be happier, if you want to sell or buy get in touch with Leah or David at your move Bromley and hopefully you will have the same experience as we have. A big thank you to Leah and David please continue in working the way you do don't change anything.

Kim · 25 June 2018 · Your Move, Bromley

★★★★★ 5/5

Google

My experience with Your Move Bromley was brilliant, especially Leah & David. Whenever I popped in with a query or for help they were both very very helpful and offered good advice and helped sort out the issue. I would recommend them if you are thinking of selling. The EWay system used through their solicitors was also very clear and easy to use, the only downfall being they are based in Leicester, but emails were answered promptly and my solicitor was easy to contact by phone.

Penny · 25 June 2018 · Your Move, Bromley

★★★★★ 4/5

Google

Good mortgage adviser, very patient and helpful

Omolara · 22 June 2018 · Your Move Bexleyheath

★★★★★ 1/5

Google

Rating only, no written review.

K · 21 June 2018 · Your Move Egham (49 High Street)

★★★★★ 5/5

Google

I have been highly impressed with the service and support I have received from Your Move Rochester's new Lettings Manager Luke. He is extremely conscientious, helpful and a real pleasure to deal with. Thank you Luke for your patience and diligence!

Geri · 18 June 2018 · Your Move Rochester (152 High Street)

★★★★★ 1/5

Google

Rating only, no written review.

Dominic · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 1/5

Google

Couldn't recommend you run further from this establishment. Clueless and immoral staff.

Matthew · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 4/5

Google

Helpful and professional staff, issues resolved in a timely manner.

Heather · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 4/5

Google

Good service from Mathew and Jake, helpful staff, polite and friendly.

Ben · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 3/5

Google

We are happy with the service provided to sell our house.

Duvaraga · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 1/5

Google

The agency is incredibly disorganised, lazy and rude. I regret ever registering with them.

T · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

Great experience since day 1, everyone in branch always very helpful. Joe is the best!

Alex · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

Matthew helped my purchase happen very smoothy and was always professional, friendly and courteous. Thanks very much !

Guy · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

Although the sale didn't complete Matthew was always professional, courteous and provided timely responses.

Alistair · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

Joe has been very helpful with our move he has helped so much and has gone out of his way so much to help me and my other half

Jack · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

As a landlord and contractor in the canterbury area I have always found the large team at Canterbury to be very friendly, helpful and precise !

Mark · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 5/5

Google

Great Service from Jake & the team. They got me a great price for my property, and have been helpful throughout the process.

A · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 1/5

Google

Avoid them! Made my purchase a nightmare. They are telling lies all the time! Unreliable and unprofessional! Took four months to complete a vacant chain free property purchase.

Daniel · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)

★★★★★ 1/5

Google

The most unhelpful company I've ever had to deal with. Did not make the move easy and didn't contact us about anything being wrong until the day we were due to move in.

Benjamin · 15 June 2018 · Your Move Canterbury (3 St. Margarets Street)