Trusted Agent profile · Kent, Surrey, East Sussex and more
Verified
★★★★★
7,972 reviews across 37 offices and 5 platforms
Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Whitton, Plaistow, Surbiton, Eltham, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,972 reviews on five platforms, rated 4.5 out of 5 overall.
6,106
Reviews on Google
All 37 offices
14
Reviews on Facebook
All 37 offices
7
Reviews on Yell
All 37 offices
3
Reviews on View Agents
All 37 offices
1,842
Reviews on Trustpilot
All 37 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move's 37 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePhil was fantastic. I was buying my first property and it was far from easy due to various reasons outside of all our control but Phil at Your Move made the whole process a lot simpler. He was incredibly supportive when I was losing my rag at times. Would highly recommend Your Move.
5/5
GoogleYour Move - New Cross SE14 Phil and the team at Your Move New Cross are simply exceptional at what they do and made the process of selling our property a lot less stressful than what it was. Each of the agents we worked with from the initial valuation visit all the way through to completing on the sale of the property has been extremely professional, friendly and on the ball at all times. I have no reservations in recommending Your Move New Cross!
5/5
GoogleWe were really happy with how Phil went about renting out our flat in New Cross. He made the whole process extremely smooth and communicated well throughout the process. Would definitely recommend the Your Move team in New Cross to landlords
5/5
GoogleI was very happy with the overall service that Your Move in New Cross provided. Phil was very accommodating, thorough and honest throughout the whole process. Communication from both Phil and James were excellent. I would not hesitate to use them again.I feel they went beyond their duty to help me sell my late fathers property and dealt with the matter sensitively. Thank you!
5/5
GoogleDaniel is a very professional, pragmatic, and no pressure lettings manager. It was very easy to deal with him and I would recommend him, and YourMove, to anyone looking to rent in the Rochester area.
5/5
GoogleI first contacted Your Move when I wanted to let a property in Edinburgh. As a result of their efficient service I decided to let another property in Rochester. Daniel Hughes (Senior Sales Consultant) visited the property and I was more than happy to extend my relationship with Your Move further. I found Daniel to be professional, knowledgeable and courteous in my dealings with him. I was also happy with the choice of tenants he vetted - and in such quick time. As such, I would be more than happy to recommend the Your Move team (Rochester) to anyone interested in buying, selling or renting a property. Kind regards Gary Pinder
5/5
GoogleA friendly team with lots of local knowledge who are highly motivated to help there customers with the moving process.
5/5
GoogleRecently sold my first property through Reeds Rains Rye. Apprehensive about the whole process so got three valuations and went with the middle one, RRR, which also offered the use of a conveyancing company. So pleased I did! Had a number of potential buyers in week one and agreed a sale with one of those. Any phone calls or emails I made to RRR or the conveyancing company were answered the same day or next day. All the staff I dealt with were helpful and friendly and had good knowledge of the my estate. I wouldn't hesitate to recommend RRR. Thanks Stuart and staff!
5/5
GoogleReeds Rains Rye have been excellent. We bought our property through them and they had endless patience with what turned out to be e protracted purchase. We have also used them to find our tenants. So far they have given us the best service and found the best tenants for us. Lydia was incredibly helpful-making sure that our tenants understood all of the paperwork. We have also found the local knowledge of the staff invaluable.
5/5
GoogleRating only, no written review.
1/5
GoogleThe worstest!!!!!!!!!!
5/5
GoogleVery helpful and responsive to questions
5/5
GoogleGood service. Everyone very helpful
5/5
GoogleThank you for guiding us through our new rental in Dartford! Everyone was very helpful!
5/5
GoogleI will forever praise Your Move Dartford, they are excellent and Ella is my star. Friendly, good customer service, fast and reliable.
5/5
GoogleWe’ll coordinated workers especially Ella she was so helpful in getting us a house to rent. My partner and I was supported all the way in the journey of getting a house.
1/5
GoogleAgent arrived late to the inital viewing and this was only the start of it. Communication was poor, customer service skills lacking. Spent alot of our time chasing them in relation to referencing etc. To top it off we received a call last minute to say that the landlord had to move back into the property. (At this point they had only just sent us the referencing forms to complete, despite numerous phone calls and the fact the deposit had been paid over a month ago.) Avoid at all costs!
Hello, thank you for your feedback. We’re sorry to hear that you were unhappy with our service. As your application was made a long time prior to you moving into the property, we advised that communications about referencing would be at a later date to avoid any references getting outdated. Unfortunately, the landlord’s decision to move back into the property was out of our control and we did our best to help you find similar properties you might be interested in. We do appreciate your feedback and if you would like to talk about your concerns further, please get back in touch with the branch and someone will happily help you. Kind regards, Your Move.
1/5
GoogleHave been looking for a place to move for a few weeks now. Out of 10+ Agencies I have dealt with this has been by far the worst. Arranged a viewing with the office for an apartment. On the day of the viewing we got there 15 minutes early as to not keep anyone waiting. 10 minutes after the viewing should have started and no one calling me I decided to call the office. They apologized to me and told me their colleague got caught up in a previous viewing and will be there shortly. In the end we waited almost 35 minutes for the agent to arrive. In the meantime someone else had showed up, probably for the time slot after us. When the agent arrived she completely ignored me at first and greeted the other person first. After going up to her and introducing myself, saying I had the viewing 30 minutes ago. She looked at me for a second and then turned around and started speaking with the other person and continued to do so throughout the whole viewing, she never thought to at least apologize to us. After that I had to share the viewing with someone else while the agent completely ignored me and only engaged with the other person. It was all highly unprofessional and we left the viewing feeling like we just wasted time and money to get to the apartment. Their office has been helpful but the viewing was horrifyingly bad.
1/5
GoogleApparently now the tenants of a flat have to do the estate agent's job for them. 2 families and a lady turned up at the flat we're moving out of in a few days last night all at completely varying times. There was no estate agent accompanying any of them, two of them had struggled to find the place and we had to assist them with locating it, once located ultimately my housemate and I had to show them around and talk over the flat's details. Can we expect commission for our assistance in a potential sale? Shocking laziness and unprofessionalism. Terrible experience throughout the past two years. Don't use Your Move.
5/5
GoogleI must praise Steve Lock and his sales team at YourMove Dartford. Having been badly let down twice by a previous Agent (costly abortive sales, and other later unsatisfactory points) I came to YourMove at a very low ebb in my emotions in selling my property. From the moment I first stepped foot inside the branch, Steve and all his team were welcoming, polite, professional, and gave advice (in a clear way) that always proved bang-on correct, the latter particularly a big change from my previous experiences. Yes, I had to agree a slightly higher commission rate above that of my previous Agent, but I have no regrets in doing so because it was worth it. One gets what one pays for, and I got a much better service as a result. I finally felt safe in their hands. I was kept fully informed at every stage of viewings of what was happening. Negotiations in agreeing (or not) a sale price were conducted in an exemplary fashion. Once an offer was accepted, Steve and his team were very proactive (liaising with myself and the Buyer and both sets of Solicitors) in overcoming any Conveyancing issues, in one particular aspect literally going the extra mile to help! If I had any questions or points to raise, Steve’s team were all warm and patient in hearing me, and any issues got promptly seen to. If anyone is looking to sell a Property, I unreservedly recommend Steve Lock and YourMove Dartford to you as you will be in safe hands. I certainly intend making them my first port of call should I become responsible for selling any property in the locality in the future.
5/5
Google'Your Move Dartford' are an exceptionally professional yet friendly company. The office is warm and approachable when you walk in and all the colleagues are extremely helpful. I have been dealing with Elliott in the Dartford office and he is a pleasure to work with. He has been efficient, informative and delivered the best quality service which I could not fault. I trust Your Move with my property and would thoroughly recommend them.
5/5
GoogleWe are very thankful for help with quick and smooth going thru process of referencing and completing necessary documentation. Your Move Dartford staff was very helpful and friendly with ours numerous of questions. We have been dealing with all of the process with Ula in the Dartford Branch and she is very helpful person , which can resolve every issue. Fully professional from start to finish and kept us informed on every stage. Highly recommend. Another happy customer. Thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleWe used Reeds Rains earlier this year and they were professional, friendly and made our process as easy as possible. Would definitely recommend them
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canterbury (3 St. Margarets Street) has the most, with 2,135 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.
The 37 Your Move offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."
Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.
