Trusted Agent profile · Kent, Surrey, East Sussex and more

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Your Move reviews in Canterbury, Tunbridge Wells, Dartford and 27 more

4.5

★★★★★ Excellent

7,808 reviews across 37 offices and 5 platforms

www.your-move.co.uk

Your Move has 37 offices, in Canterbury (two offices), Tunbridge Wells (two offices), Dartford, Egham (two offices), Gravesend (two offices), New Cross, Whitton, Surbiton, Eltham, Plaistow, Bromley, Bexleyheath, Abbey Wood, Hastings, Rochester (three offices), Catford, Swanley, Blackheath, Rainham, Rye, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 7,808 reviews on five platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

5,942

Reviews on Google

All 37 offices

Facebook logo

4.1 / 5

14

Reviews on Facebook

All 37 offices

Yell logo

1.0 / 5

7

Reviews on Yell

All 37 offices

View Agents logo

3.7 / 5

3

Reviews on View Agents

All 37 offices

Trustpilot logo

1,842

Reviews on Trustpilot

All 37 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Tenants3 reviews

3.7 / 5 We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ...Andreea, 27 October 2015Read all 3 from tenants

Our offices

Your Move's 37 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Your Move office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Disaster,CANTERBURY BRANCH COMPLETELY GREDDY.They very tricky and they know how to rip off the customers. PEOPLE,BEFORE LETTING OR GIVING YOUR PROPERTY AS A LANDLORD THINK TWICE.THEY HAVE LOT'S OF HIDDEN FEES. STAFF ARE HORRIBLE,SHAME WE CAN'T EVEN GIVE 0 STAR

Merves · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

Agent replied · 13 June 2024

Our terms of business are completely transparent and are there to protect you as a landlord as well as us an agent. As per our response to your complaint, which was not upheld, you were clearly advised of all fees involved prior to letting your property.

5/5

Google

Really great caring approach re. the lettings team and sales team. Extremely professional and thorough, ensuring every detail is covered and every question answered excellent communication.

Nicola · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

After 10 years tenancy I feel qualified to say the YM team at Canterbury covered everything & more. A smooth, professional process throughout with a welcome attitude….well done YM.

Steven · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

I received excellent service from Steve, Rupert, Bianca and the team at Canterbury. They were friendly and professional throughout the selling process. Highly recommended.

Adrian · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

Just sold my house with Your Move. Steve and Bianca were excellent throughout the whole process responding quickly to enquiries and keeping me informed. They were very good at communicating with all parties involved in the sale. Recommended.

Mark · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

I would highly recommend Your Move as a recent purchaser. Staffs were very helpful and professional. They helped me to go through the daunting times of the purchase process. I would like to thank Steve and Bianca who went above and beyond to communicate with the solicitors, the seller and the landlord and made my dream true. Thank you Team Your Move.

Lokanath · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

Was very professional and eager to help as much as possible, very thankful to Georgia for all her help with our new property. Of all the estate agents we have dealt with in the past we have never experienced such a straightforward, honest and kind team. Thanks a lot!

Shann · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

Just sold our house (our family home which we had rented out whilst we moved away) through Your Move, Canterbury. Rupert was amazing in explaining the process to our tenant and very supportive to me too! Steve was always on the end of the phone if we needed him. They made a stressful process, much less stressful. Would definitely recommend.

Kelly · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

We have just got the keys for our first home. We would like to say a big thank you to Steve and Bianca. Esp. Binca for always being available for us. She was very helpful and responded very quickly to our messages and calls. There were some delays from sellers' solicitors but as soon as we contacted Bianca, it would be sorted out. Once again, thank you so much Bianca for being such a delight and making the whole process so effortless from the first viewing of the house to getting the keys for the house.

Lina · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

2/5

Google

As a former owner of an estate agency business in the USA responsible for 100's of millions in sales, I was overall disappointed by the team of Bianca, Steve and Rupert Canterbury office in handling a straight forward cash sale with no chain. At times they were fine but when things mattered there was a lack of proactive hands-on approach. We found we had to chase them during the process. It's a responsibility when taking on a listing to know everything there is about the property, management, seller situation and be prepared to relay that information to perspective buyers. These guys are really just in the business of taking the listing on and that's about it- any monkey could do that and in fact a monkey would do better no doubt. If you are a seller and thinking of hiring this firm, pause and really evaluate if its worth it. Update, Jan 6th: Reply to Steve, Branch Manager response to my review: Steve says my review was "unfair" quite the contrary, it is very accurate and I could go into alot of more details. Steve was not involved much at all until the very end, in fact, we asked him to step in weeks before when we were having issues with this transaction. On the day of the completion, we had to call him, just to get the keys to the property- he or his staff should have been more on top of things. Then excuse that, their office did not deal directly with the Seller is a lie, we have emails that prove otherwise. This deal was supposed to close well before Christmas as well. I think this office mostly deals with rentals and maybe they are one of these cut price firms which is why we did not get a top buying experience as anyone should.

John · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

Agent replied · 13 June 2024

Good Morning Paul, thank you for your feedback. Being a former agent yourself you will appreciate more than most than any feedback is important, good or bad, as we can only continue to grow and improve the business by knowing how our clients feel. I do however feel that lot of what you have said is unfair. We were always available and tried our very best to gather information, for all 3 parties we were dealing with on your side, in a quick and speedy manner. We did explain that we were not dealing with the owner directly, as he was acting on behalf of his mother, so a lot of the information took him slightly longer to obtain than if he had lived there himself. Also your understanding of a cash buy may be different to ours. The cash was coming from the sale of a property. A property that you exchanged and completed on without the onward being ready, meaning that your mother in law became homeless, which in my opinion added a large amount of stress and emotion to a purchase, which wasn't needed. We are certainly not in the business of "taking the listing on and that's about it" Unless a sale gets to completion we do not get paid, so that model certainly wouldn't work. As I say, I do take your comments on board and will relay this to my team and as always, we will look to be better. If you would like to discuss this further then you have my email address already or my mobile number is 07876 123589. Finally I will take this opportunity to wish your mother in law every happiness in her new home. Best Wishes Steve Johnson Branch Manager

1/5

Google

We’ve been treated terribly when buying a property via Your Move. Always difficult to get through the calls, never replied to the calls/messages, always saying oh I was about to call you back regardless it’s after 2 hours 2 days or a week when calling again, battering away questions between them so no one needs to respond. They indecently supported the greedy seller to change their minds and raise prices to re-list after the offer being accepted for 3 months (all our time, efforts and money got wasted in waiting)! During those 3 months waiting, we got lots of lies from them to trap us on the hook. One star for Bianca who is outstanding among other liars. Stay away from them! There are many far better estate agents and agencies in Canterbury.

Wenjing · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

Agent replied · 13 June 2024

Good Afternoon, Firstly apologies that you have felt let down or disappointed in our service. We pride ourselves on trying to provide the very best experience for all of our buyers and sellers in the moving process. We can only continue to improve this with feedback from clients, good and bad. I would love the opportunity to discuss this in more detail with you and am available Monday to Friday 9am - 6pm on 01227 454925 or alternatively you can email me at steve.johnson@your-move.co.uk Kind Regards Steve Johnson Branch Manager

5/5

Google

A big thank you to Rupert, Bianca and Steve who handled the sale of our home in Canterbury. Rupert came to our home at the start of the process and was very well prepared, bringing with him notes and research on recent sales of similar properties in the area. As I showed him round the house he was already taking quick measurements there and then. He talked us through the marketing they could offer, and although they took a slightly higher commission than other agents we'd spoken to, Rupert's professionalism convinced us that it would be worth it. Indeed, the house was listed the next day with an open day to be held the following week. Bianca did a great job showing people round. This was the only day that viewings needed to be done, as we had several offers, and our final offer above asking price. We were grateful to only have this single day of disruption. From here Steve took over the process. Although we hit some bumps from the top of the chain, Steve was able to reassure our buyer and guided us through to exchange and completion. From start to finish, this was a slick experience, and I would recommend. Thanks again!

Ashley · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

Your Move have provided us with an absolutely amazing experience. Despite many issues with our solicitors, Steve and Bianca have offered nothing but kindness and support and ensured we were constantly updated and kept in the loop. Bianca made us feel so welcome when showing us around and was always reliable and able to accommodate our requests. Steve fed all information back to us as quickly as possible and chased all parties involved to ensure we could exchange and complete at a time that suited us best. They made us feel so well looked after and we are so lucky to have had them to guide us through the process of buying our first home.

Danielle · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

I only consulted one agent regarding the sale of my late mother's house but I'm confident that I chose the right one & I'd gladly use "Your Move" again. The team were very reassuring that the poor state of the house was not a problem. They acted very swiftly in getting it listed and viewed & kept me fully informed of progress throughout. They were all friendly, helpful and always available on the end of a phone. Steve even made an urgent, 15 mile trip to pick up some of my documents because I was away on holiday! I highly recommend their services.

Helen · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Google

It was hard for me, as an international student, to find a suitable apartment with a reasonable price. I struggled for two months until I found this office. They helped so well, and I got an amazing apartment close to the city centre. They have an employee named Kate, who is always smiling; she was responsive to my inquiries and helped me get a discount on the rent. I highly recommend cooperating with this office

Mamdooh · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

5/5

Trustpilot

Inverness Your Move

Andrew Millen and the Inverness Your Move team, have been exceptional and really have gone over and above, while selling our house. Professional, communicative and personable. Wouldn’t hesitate to recommend. Thank you very much indeed!

Lynne · 14 June 2023 · Your Move Canterbury (3 St. Margarets Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Your Move

Which Your Move office has the most reviews?

Canterbury (3 St. Margarets Street) has the most, with 2,102 reviews rated 4.3 out of 5, followed by Tunbridge wells with 416.

Where are the Your Move offices?

The 37 Your Move offices, by town:

What do tenants say about Your Move?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, Andreea wrote: "We have a very good experience with Your Move agency from central Bromley. They helped us find a couple of properties to view, according to our wishes, from ..."

Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.

The Trusted Agent

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