Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFirst time experience with Your Move Tunbridge Wells who went above and beyond to achieve the best possible price for us and keep the sale moving. Brilliant, responsive, friendly, efficient team who we always felt had our best interests at heart. Highly recommend. Thank you for all your hard work Katy, Sophie and Tracy
Laura · 26 August 2023 · Your Move Tunbridge Wells (18 High Street)
Agent replied · 25 August 2024
Dear Laura, thank you for your 5 star review. I am so pleased you were happy with our service and great to hear you are settling in to your new home. Best wishes from Tracey and all the team at Your Move.
★★★★★ 5/5
GoogleYour Move in Tunbridge Wells have been excellent with helping me to sell my apartment. Their service was professional throughout and they were knowledgeable and helpful at every step. Katy Jewell is superb and a real asset to the firm, along with the branch Manager Tracey. They take such pride in their work and go the extra mile.
Helen · 26 August 2023 · Your Move Tunbridge Wells (18 High Street)
★★★★★ 5/5
GoogleMy partner and I just completed the purchase of our first home in Tunbridge Wells and we have to thank Your Move for it.
From the moment we viewed the property to the day we purchased it, Katy has been very professional, helpful and always responsive. We cannot thank her enough.
As we did not have a solicitor, she helped with recommending one (Premier Property Lawyers), which we were very happy with.
We had a mortgage advisor already, as we had tried to purchase a property last year, but we were not very happy with their service, so when Katy asked if we wanted a free consultation with Embrace (EFS), we took her offer, and we are very glad we did. David from Embrace is a star! We even met with him in person and he was extremely helpful.
We also interacted briefly with Megan and Tracey from Your Move, and they were both nice and polite.
We would definitely recommend Your Move to anyone who is interested in buying/selling a property in Tunbridge Wells!
Sandro · 26 August 2023 · Your Move Tunbridge Wells (18 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Alex · 26 August 2023 · Your Move Whitton
Agent replied · 25 August 2024
Hi Sasha , Thank, you for the 5 star review. Regards Alan
★★★★★ 1/5
TrustpilotGillinghamham branch have just sold my…
Gillinghamham branch have just sold my house. The communication was non existent from the start. I have asked several times for call back when I have a question and hardly get one. I have yet again phoned at 12 o'clock on the 26th August spoke to a lady who told me Mason was on a call , she said that he will be back before the end of day and will ring me. I rung back at 16:30 only to find the branch is shut and I am left to stew until Tuesday. I have had no feedback from any viewings . The service from the gillingham branch is appalling and I would never recommend or use your move again.
Darroll · 26 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotVery friendly and experienced
Very friendly and experienced. Was kept up to date with any progress.A bit nervous at the sold sign on the property before contracts have been exchanged as this has been done twice by previous estate agents but then it fell through .
Robina · 26 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
GoogleGreat service, clear communication and successful purchase- highly recommend- thank you Peter :)
David · 26 August 2023 · Reeds Rains Catford
Agent replied · 23 January 2024
Thanks David, this was one of our smoothest transactions and we are really pleased we found you a great buyer who loves your home.
★★★★★ 5/5
GoogleAll the staff at the catford branch were helpful but Tara and Peter were very knowledgeable, professional, helpful and friendly. They made the process of selling my house easier to deal with.
Paul · 26 August 2023 · Reeds Rains Catford
Agent replied · 23 January 2024
Thanks Paul for your lovely review and our chocolates ! We had our challenges along the way, but we got there in the end.
★★★★★ 5/5
GoogleA first class experience! A particularly complicated sale that was managed very professionally by Tara and the team at Reeds Rains. I highly recommend them.
Adam · 26 August 2023 · Reeds Rains Catford
Agent replied · 23 January 2024
Thanks Adam for taking the time to write us a 5 star review and we wish you all the luck in the future.
★★★★★ 5/5
GoogleRating only, no written review.
Mohammad · 26 August 2023 · Reeds Rains Plaistow
Agent replied · 23 January 2024
Thank you for your 5* review Mohammad!
★★★★★ 4/5
GoogleI got a wonderful housing officer Ella who was very practical, efficient and keeps you updated about everything.
We got the house we hoped for.
Eunia · 26 August 2023 · Your Move Gravesend
Agent replied · 23 January 2024
Thank you so much for your review
★★★★★ 5/5
GoogleTayla has been great and friendly from the start from the first conversation to the initial viewing to informing us of any actions when needed, making the FTB process much less painful. Would definitely recommend :)
Epika07 · 26 August 2023 · Your Move Gravesend
Agent replied · 23 January 2024
Thank you Jordan really appreciate your review
★★★★★ 1/5
TrustpilotDon’t rent your property with YourMove
As per other reviews , I would strongly advise not to use the fully managed service from this company (or anything to do with rental from them) . Their definition of managed limit itself to take your money and get contract signed. I have had 2 tenants and had to take one of them to court. They maintenance service is decentralised being managed out of Manchester ( house is in Worcestershire) and they take ages to reply ( if ever). This results with disputes with the tenants . No regular inspection is done . My tenants left 4 weeks ago with damages in the property . Some were reported by the tenant as water leak and the agent did not do anything about it despite having instruction to deal with it. This lack of action resulted in substantial water damage . They just don’t care ! Stay away .
Emmanuel · 25 August 2023 · Your Move Canterbury (3 St. Margarets Street)
Agent replied · 19 June 2024
Hi Emmanuel,Sorry to read your review. I have requested more information from you so we can investigate this further, this request will come from Trustpilot.Regards,Your Move
★★★★★ 5/5
TrustpilotPolite and helpful.
You always answer the phone straight away. And always respond positively to questions and requests.
Carolyn · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 2/5
GoogleAs a former owner of an estate agency business in the USA responsible for 100's of millions in sales, I was overall disappointed by the team of Bianca, Steve and Rupert Canterbury office in handling a straight forward cash sale with no chain. At times they were fine but when things mattered there was a lack of proactive hands-on approach. We found we had to chase them during the process.
It's a responsibility when taking on a listing to know everything there is about the property, management, seller situation and be prepared to relay that information to perspective buyers. These guys are really just in the business of taking the listing on and that's about it- any monkey could do that and in fact a monkey would do better no doubt.
If you are a seller and thinking of hiring this firm, pause and really evaluate if its worth it.
Update, Jan 6th: Reply to Steve, Branch Manager response to my review: Steve says my review was "unfair" quite the contrary, it is very accurate and I could go into alot of more details. Steve was not involved much at all until the very end, in fact, we asked him to step in weeks before when we were having issues with this transaction. On the day of the completion, we had to call him, just to get the keys to the property- he or his staff should have been more on top of things. Then excuse that, their office did not deal directly with the Seller is a lie, we have emails that prove otherwise. This deal was supposed to close well before Christmas as well. I think this office mostly deals with rentals and maybe they are one of these cut price firms which is why we did not get a top buying experience as anyone should.
P · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
Agent replied · 23 August 2024
Good Morning Paul, thank you for your feedback. Being a former agent yourself you will appreciate more than most than any feedback is important, good or bad, as we can only continue to grow and improve the business by knowing how our clients feel.
I do however feel that lot of what you have said is unfair. We were always available and tried our very best to gather information, for all 3 parties we were dealing with on your side, in a quick and speedy manner. We did explain that we were not dealing with the owner directly, as he was acting on behalf of his mother, so a lot of the information took him slightly longer to obtain than if he had lived there himself.
Also your understanding of a cash buy may be different to ours. The cash was coming from the sale of a property. A property that you exchanged and completed on without the onward being ready, meaning that your mother in law became homeless, which in my opinion added a large amount of stress and emotion to a purchase, which wasn't needed.
We are certainly not in the business of "taking the listing on and that's about it" Unless a sale gets to completion we do not get paid, so that model certainly wouldn't work.
As I say, I do take your comments on board and will relay this to my team and as always, we will look to be better. If you would like to discuss this further then you have my email address already or my mobile number is 07876 123589.
Finally I will take this opportunity to wish your mother in law every happiness in her new home.
Best Wishes
Steve Johnson
Branch Manager
★★★★★ 5/5
TrustpilotYour move made it easy to sale our…
Your move made it easy to sale our house .And to buy our new home
Mrs · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotSarah is amazing !
Sarah at Your move Gorleston is amazing !! She always responded to any queries I had so quickly and the buying of the properly went so smoothly because of her. I have purchased 2 houses previously with other estate agents and this was by far the best experience I have had. Will definitely choose them for any future sales we have. Thank you so much !
Mattii · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotAccurate and realistic pricing
Accurate and realistic pricing and a number of viewings lead to a quick sale.
Mr · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Rating only, no written review.
Debra · 24 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 1/5
TrustpilotWorst estate agency...AVOID!!!
Worst estate agency...AVOID!!!---------------Later edit: This review concerns the Bedworth branch. @TrustPilot my solicitors can confirm my experience@YourMove please check all the internal exchanges before asking TrustPilot to delete the review--------------After accepting my offer for a non chain proprety they have called me and said that in fact it is chain and for "the right price" may become no chain...I have refused of course...I have done the stupid thing to pick another proprety with them and started the buying process...their solicitors have ignored my solicitors enquieries for 6 weeks...after 3 months I had to pull my offer out as the mortgage offer was expiring and they refused to give me any commitment. I have been personally chased them for 6 weeks, after my solicitors said that they can get in touch with their solicitors...I have lost my money for searches/solicitors fee and my time...They shouldn't be allowed on the market...scamming people...so disappointed.
Emy · 23 August 2023 · Your Move Canterbury (3 St. Margarets Street)
Agent replied · 19 June 2024
Hi Emy,Sorry to read your review. To ensure we fully understand the extent of the issues you've faced, we will send you a Trustpilot request for more information.Regards,Your Move
★★★★★ 5/5
TrustpilotVery efficient
Very efficient, professional and friendly, keeping me informed on a regular basis. I will thoroughly recommend them in the future.
Shonagh · 23 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotThe staff at the walkden branch are…
The staff at the walkden branch are really friendly and helpful nothing is to much trouble, they have. Kept us up to date with the selling of our home.Thank you to Lisa and her team
Denise · 23 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotProperty
Great advice and support from very well informed staff who combine professism with friendliness. How can buying or selling a property be a pleasant journey? Use Your Move at Whitton High Street
CARRICK · 23 August 2023 · Your Move Canterbury (3 St. Margarets Street)
★★★★★ 5/5
TrustpilotExcellent updates
Excellent updatesFriendly staff that made our selling process painless. A huge thankyou to all the girls.
Customer · 23 August 2023 · Your Move Canterbury (3 St. Margarets Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
