Mann reviews in Canterbury, Dartford, Portsmouth and 23 more

★★★★★ 5/5

Google

I had a fantastic experience working with David Caplin from Countrywide Mortgages. From our very first meeting and throughout the entire application process, he was incredibly helpful, professional, and clearly very knowledgeable. With over 30 years of experience, it really shows in the way he explains everything and handles each step with confidence. From the first appointment, David was warm, friendly, and easy to talk to, which made the whole process much less stressful. He kept us fully informed at every stage of the application, making sure we understood what was happening and what to expect next. Thanks to his guidance and support, our mortgage application was successful, and we were able to purchase our property without unnecessary complications. I would highly recommend David Caplin to anyone looking for a reliable and experienced mortgage advisor.

Caglar · 23 April 2026 · Mann Southampton (19 The Marsh)

★★★★★ 4/5

Google

Helpful and friendly staff. Good service overall

Charlotte · 20 April 2026 · Mann Canterbury

★★★★★ 5/5

Google

Thank you so much to all the team at Mann Totton! We have genuinely been so impressed, each team member has always gone above and beyond to answer our queries, chase things up and get everything sorted asap - always in the friendliest, most …

Adele · 13 April 2026 · Mann Southampton (15 Locks Heath Centre)

★★★★★ 5/5

Google

Tom has been really easy to work with and very professional. He always returns calls and does his very best to give 100%.

Rebecca · 13 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Very satisfied with Mann servise and advise specifically thanks to Thomas Robinson step by step guid and help us 👍😊 …

Su · 13 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Thomas Robinson is our agent in Mann Estate agents Portsmouth. He has excellent knowledge of the property market and lettings regulations. He is very professional very caring .He goes extra mile to help us with any inquiries we have. He lets and manages our Cottage. We are very happy and satisfied with the service he provides. Hayling Island, Mrs North.

DG · 13 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Very satisfied with Mann Agency! Professional, excellent communication, and truly dedicated. Highly recommend!

Ana · 13 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

I would like to say thank you to Lauren. Thank you for your hard work and dedication finding me my dream home. She was very professional & extremely understanding and polite and good at her job and I'm sure you'll go a long way in your career.

Gary · 13 April 2026 · Mann Ramsgate

★★★★★ 5/5

Google

It was wonderful experience how Eve from Mann Estate agents south Croydon, chase up all the parties, kept everyone updated and helped all parties throughout the process. Thank you for great help during the recent purchase.

Azoo · 12 April 2026 · Mann Croydon

★★★★★ 1/5

Google

Holly and Alexia in the lettings team were efficient and welcoming. The process of securing my property was smooth and the welcome gift on key collection was a thoughtful touch. Holly reached out within days of my move-in to request a Google review, which I appreciated, though at that point, the issues below were only just beginning to emerge. Since moving in, I have encountered several problems that should have been identified and resolved before the property was let: Fire safety The smoke detectors were non-functional at move-in, despite being flagged on the pre-tenancy inventory. This was not a minor oversight. The building is currently undergoing remedial works to remove Grenfell-type cladding, with scaffolding in place across the exterior; a context in which functioning smoke detection is not optional. The detectors themselves carried labels stating "Replace by June 2024", meaning they were already ten months overdue for replacement at the point I moved in. I raised this as an urgent safety concern in writing and via the online portal, requesting a clear timescale for resolution. Replacement detectors were only installed a week after I moved in. Appliances and fixtures The washing machine is 14 years old with a 5kg drum, a compact capacity now considered suitable only for very light use and was found to have significant black residue in the rubber seals and a noticeable odour. After running two full professional cleaning cycles, the machine remained unhygienic, and I had to arrange for my laundry to be washed elsewhere for two weeks. The landlord's position, conveyed by the property manager, was that there is "no mechanical fault" and replacement is at their discretion, despite the clear hygiene issue and the age of the appliance. The property was advertised as unfurnished and Holly confirmed this at the viewing, so I expected the curtains and lampshades to have been removed prior to my arrival. Instead, I found old lampshades with dirty, dusty exteriors and yellowed white interiors, and curtains with a yellowing, perishing rubber blackout backing deteriorated through age and sun exposure. When I requested permission to dispose of these, I was told they must be retained for when I vacate, despite the property having been let to me as unfurnished and my having no space to store them. The extraction fans in both bathrooms, which have no windows, are non-functional, creating an obvious damp and ventilation risk. The four panel bath shower screen seals detach when the screen is opened and are difficult to refit. Non-functioning under-cupboard lights were also reported and now fixed. Communication The maintenance contact, Jeri Davison, was unreachable by phone due to an ongoing system migration. The number listed on her email signature and out-of-office was not connecting. On 20 March I was told this was "currently looking to be resolved." As of 12 April, over three weeks later, the number still does not connect. Email responses took several days. A callback I requested on 30 March has still not happened. There are further issues with the property that I now feel reluctant to report, given the difficulty of getting any response. When I raised these matters with the lettings team, I was redirected to maintenance. I included the lettings team in all correspondence because these are conditions that should have been addressed before letting. Passing a new tenant to an unreachable team is not a resolution. For context: I am repainting the flat at my own time and expense because I intend to make this my home for the long term and maintain it to a high standard. I expect the same standard in return. I hope management reviews the property condition checks and communication processes, as the initial experience from the lettings side genuinely suggested a higher standard of service.

Ettiene · 12 April 2026 · Mann Dartford

★★★★★ 5/5

Google

Just sold my property and many thanks to Katie for helping me through the auction process to a successful conclusion

Michael · 11 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Oliva was proffesional and gave a top tier approach. Highly recommended.

Stanley · 10 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

I had a great experience with the team at Mann Portsmouth. From start to finish, the process was handled professionally and with genuine care. A special thank you to Malissa, Jamie, and Katie, who were incredibly helpful and patient throughout. They took the time to answer all my questions and kept me informed every step of the way. Even when I was probably pestering them a bit too much, they remained friendly, understanding, and supportive.

Nazmo · 10 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

We are in the process of selling our property with Mann. The majority of our dealings have been with Mellissa and Keira who are both friendly, professional and delightful agents. We are at the early stages still but I shall post another review once sale is completed.

Kerry · 10 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 1/5

Google

Please check reviews for countrywide Bromley before going with this estate agent. We rented a flat in Eynsford from Mann and got referred to them and in 13 years of renting we have never experienced anything like it. I will update this with the complaint we are sending off for full details but this is the short version: Flat seemed nice, when we moved in door didn’t lock, electrics were faulty with them either not working in one room and buzzing and flashing in another, no reliable heating and the boiler was broken. We were told by Jena the first two of these issues were not ‘urgent’. We also overpaid our rent for four months running before I noticed the contract said something different so they owed us hundreds of pounds but quite literally never said anything. When I asked who was responsible I never received an actual response for who I could talk to. It took months for anything to be done and countless emails and workmen coming out to the property for repairs. I reported the boiler broken November and no one was sent until 12th December. Both Jeri and Jena will either not reply to you at all or send you emails whereby they completely ignore what you’ve asked them? They sent someone to fix a sink that I repeatedly told them was no issue and he was there for five hours changing it and two broken tiles, did a faulty job (the sink was the wrong size for the hole), left blood stains in the cupboards and then broke the washing machine. We had no washing machine which we reported and it only got fixed when the nice heater man looked at it for us out of the goodness of his heart some weeks later when he was there for something else. Jeri never did anything but kept asking me what was wrong with it - it wasn’t working. Laura then told me because I hadn’t specified what was wrong that Jeri was correct not have done anything… how else can I say that it is broken? We reported it via fixflo and emails… I still have them. We never got the money back we had to pay to take our clothes to a laundrette despite providing receipts. It took from 5th March to the 30th March for us to receive a back payment they owed us when Laura told me it takes 3 - 5 business working days. The letterbox fell off and that was never fixed in four months, I had someone call me two days before were due to move asking us for even more time when they could come round and fix it.. When we stated that we hoped Jeri and Jena (the two people ‘managing’ the property) had had hot water and heating over Christmas (we did not and were paying 1150 a month) Jeri replied back with ‘ I actually have had a broken boiler and no hot water over the Christmas break and is still yet to be repaired’ as if she thought that we were her estate agents? I have never dealt with people so completely unprofessional and who actually went out off their way to be vindictive. Glad to be out of there and will avoid Mann and countrywide/ their linked companies like the plague if they think this is acceptable.

Abi · 8 April 2026 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Fantastic service from Ilya and Katie at Mann Lettings, Gravesend. Ilya made a great first impression, and Katie kept us updated throughout. They handled everything professionally and brought the process to a smooth close. Thank you.

Oye · 8 April 2026 · Mann Gravesend

★★★★★ 5/5

Google

Alec, Olivia and Tom were so easy to deal with. They were so efficient in finding a tenant for my rental. I will definitely be using them again in the future

John · 8 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Alec, Tom and Olivia were extremely helpful and made the process of letting our property extremely easy. I would highly recommend using Mann to anyone trying to let out a property

Andrew · 8 April 2026 · Mann Portsmouth (101b High Street)

★★★★★ 5/5

Google

Ria and Tom from Mann Gillingham have been fantastic. Really informative and always in touch with me. After first viewing, I've had an offer and hopefully will be a quick process. Thanks to Ria for being really personable and making the process so far very smooth.

Shannon · 7 April 2026 · Mann Gillingham (11 High Street)

★★★★★ 5/5

Google

After two failed attempts at selling our home with another estate agent we decided to go with Mann and sell via modern auction. Ria, Lewis, Demi and Angel went above and beyond to help us and communicated effectively supporting us through the whole process. We couldn't be happier with the result and recommend them to anyone who has had issues with other estate agents and selling their property. Thank you again!

Elouise · 7 April 2026 · Mann Gillingham (11 High Street)

★★★★★ 5/5

Google

I had an excellent experience working with Rafael Lassi. He was professional, approachable, and consistently responsive throughout, making the whole process straightforward and stress-free. His knowledge of the market and attention to detail were particularly impressive. I wouldn’t hesitate to recommend Rafael to anyone looking for a reliable and dedicated estate agent.

Carlos · 6 April 2026 · Mann Croydon

★★★★★ 5/5

Google

Michael and Karl were extremely helpful throughout our moving process, very swift and direct. Never thought it would be so quick. Very professional team would highly recommend.

Ridge · 6 April 2026 · Mann London (1 Thomas Street)

★★★★★ 5/5

Google

As a landlord I have been using Mann Lettings for a few years and am extremely pleased with the service provided by the staff members - Katie and Ilya. Katie, especially, has been accessible, knowledgeable and very helpful which made the process of finding new tenants a very smooth process. Thank you

Linda · 6 April 2026 · Mann Gravesend

★★★★★ 5/5

Google

Rating only, no written review.

Wojtek · 6 April 2026 · Mann Chatham