Mann reviews

★★★★★ 5/5

Google

We had a great experience with Mann Lettings in Canterbury. Holly was incredibly helpful and friendly throughout the entire process, from arranging the viewing to moving into our new home. As we had recently moved to the UK, we had quite a few questions, and she was always patient and happy to help. Everything went smoothly, and we really appreciated her support. Thank you so much, Holly! If any Koreans decide to sign a contract, I highly recommend Holly. She handles UK administrative services very quickly, and she is kind and patient. Since I didn't know anything, I fumbled through asking all sorts of questions, but she always kindly explained everything, which put my mind at ease. The real estate contract process is highly systematic. You can trust her with your case!!

Ks · 18 September 2026

★★★★★ 5/5

Google

After a stressful search for a new place, finding Mann was a relief. Their process is clear and straightforward. A special mention to Jazmyn, who was so incredibly helpful and amazingly prompt with all her responses. Paul was also fantastic and so understanding when arranging the viewing. What stood out the most was how genuinely they understood our needs and sense of urgency. You truly feel listened to and supported. I couldn't have asked for a better experience!

Tahira · 2 September 2026

★★★★★ 5/5

Google

Highly Recommended, Professional, Helpful & Hassle-Free Letting service! I recently rented a wonderful property through Mann Lettings in Canterbury, and I couldn’t be happier with the service I received. From my initial enquiry, the team, particularly Holly and Paul, were responsive, professional, and incredibly helpful throughout the entire process. As I was relocating from overseas, managing the time difference could have made communication difficult. However, Paul consistently went above and beyond, taking calls outside normal business hours to answer my questions and keep everything on track. The team was transparent and honest about costs, timelines, and market conditions, which gave me confidence from the outset. Once I found the right property, the process moved quickly and smoothly. Team remained flexible with their availability from making an offer to collecting the keys. What impressed me most was Paul’s willingness to assist with a parking issue that fell outside the scope of the letting service. He took the time to help me secure a nearby parking space before my move, which made a huge difference and was greatly appreciated. If you’re looking for a trustworthy, professional, and customer-focused letting agent in Canterbury, I highly recommend Mann Lettings. Their commitment to excellent service truly stands out. Five stars without hesitation. I would gladly use their services again and recommend them to friends and family., Happy Tenant, July 2026 JK

J · 2 August 2026

★★★★★ 1/5

Trustpilot

As a private tenant I cannot recommend…

As a private tenant I cannot recommend any lettings through Mann Countrywide. They are VERY slow to respond to any requests, whether its for repairs or support as a tennant. From my experience of getting any things fixed they often call someone to do the work then leave everything with you to sort out, and dont appear to care about any updates. When we ran in to issues with the landlord selling the property they seemed to stop responding to any requests, and I spent almost 3 weeks trying to get ANYONE in the local office on the phone, and had to head in to be told "Sorry, I have been the only person in the office all week", things like this are not our problem, that is something that the management and head office need to address. I constantly have to chase to see if they are talking to my landlord, but get very nonchaaunt answers and the "We are trying", but if you have not heard back and are actively trying then call me after a week, not have me have to call you.

Michael · 3 July 2026

★★★★★ 5/5

Google

I can not praise Neil and his team highly enough. They exhibit a professionalism, attention to detail, honesty and care that I have not come across in any other estate agency firm in Canterbury. From my phone contact with Charlie, who answered my questions quickly and efficiently to Neil coming to do the valuation and subsequent contact to get the contract agreed and in place, I felt cared for and respected. Please do not hesitate to use Mann of Canterbury for the sale or purchase of your property. Twenty out of ten, more if I could. Absolutely fantastic team.

Anna · 6 October 2025

★★★★★ 5/5

Google

John Partridge provided an excellent service throughout my property purchase. From the initial stages through to completion, he was consistently professional, responsive, and proactive. Communication was always prompt, and he took the time to answer my questions clearly and thoroughly, which made the entire process much less stressful. He was particularly effective at coordinating communication between myself and the seller, ensuring that any issues or queries were addressed efficiently and without unnecessary delays. His advice was practical, honest, and genuinely helpful at key stages of the transaction. I would highly recommend John to anyone looking for a knowledgeable and reliable estate agent. His professionalism and commitment to keeping the process moving smoothly were greatly appreciated throughout my purchase.

Monika · 25 June 2026

★★★★★ 5/5

Google

We cannot thank Marie, Paul, and Clare enough for their incredible support throughout our selling journey. From the very beginning, they went above and beyond, showing potential buyers around our home, saving us the time and stress of arranging viewings ourselves. Their clear and proactive communication meant we were always kept in the loop with regular updates, and any questions or concerns were answered quickly and thoroughly. What really stood out was how seamless they made the entire process. From the first valuation to the final completion, everything was handled with the utmost professionalism and care. They ensured that any potential hurdles were managed efficiently, keeping things moving without unnecessary delays. The whole team’s dedication and attention to detail gave us complete peace of mind, and we genuinely couldn’t recommend them highly enough to anyone looking to sell their home.

Joanne · 26 September 2025

★★★★★ 5/5

Google

Top notch experience renting through them. They have been as quick as humanly possible arranging for any emergencies to get resolved and their staff go above and beyond. Our fridge broke down during a heatwave, James went to Slough for a replacement when there weren't any that would fit in the local stores. When out of hours issue have come up Emma has been super patient and responsive. All together, everyone we have interacted with has been stellar.

Ivan · 25 June 2026

★★★★★ 5/5

Google

I have been a landlord client with Mann Estate Agency for more than 15 years. Throughout this time, they have consistently been professional, knowledgeable, friendly, and highly organised. Mr. Paul Hughes is an excellent manager who is very knowledgeable, professional, and approachable. Ms. Catherine Picard is truly the jewel of this outstanding estate agency. She is extremely helpful, professional, knowledgeable, and kind. Her support and quick responses are exceptional. She handles all issues and concerns efficiently, providing continuous updates and excellent communication throughout the process. I sincerely appreciate her dedication, professionalism, communication, and kindness. God bless her. Dr. Nurie

N · 8 June 2026

★★★★★ 1/5

Google

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put an offer in when a regional manager I have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell peoples name correctly so I mentioned like I said before about trust and I will post the transcript below of the conversation.. You make up your minds if you would trust this person selling your house. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌

Ferran · 2 June 2026

★★★★★ 5/5

Google

Catherine Piccard is our property manager, and she is absolutely amazing, genuine, kind, and understand professional customer service skills. She makes communication easy for me and my partner due to us being autistic, she is very swift with replying and letting us know the results, and she gets issues resolved very quickly. You can tell she is passionate about her job, and genuinely cares about the tenants she is looking after. Anyone having catherine as their property manager is very lucky.

Eren · 2 June 2026

★★★★★ 5/5

Google

We have here in Canterbury since July 2024. I have assigned to maintenance team Countrywide where support and logging any maintenance needs, All the staff are very friendly and helpful. But there is one lady who has been the best so far soon as any issues for maintenance needs addressed well she on it straight away. We have the best landlord which helps. Thank you Catherine Picard for everything you do for us much appreciated. Please make sure your manager is aware how much you do for us

Elaine · 2 June 2026

★★★★★ 5/5

Google

Really impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.

Adama · 25 August 2025

★★★★★ 5/5

Google

Huge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free. I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!

Abby · 25 May 2026

★★★★★ 5/5

Google

Jazmyn has been super friendly and helpful, she made the viewing process so enjoyable and answered any questions we had with no hesitation. Her communication has been amazing and there’s hardly been any wait between emails! I’m so grateful as moving is such a stressful process and she’s really taken some of that worry away🥰 from my personal experience I would really recommend Mann Canterbury, definitely the best letting agents I’ve dealt with so far!

Narah · 7 October 2025

★★★★★ 5/5

Google

No words how fast my housing situation was sorted out . MANN is agency with very fast help me found accommodation for my criteria. I live under UC and was so hard found acomudation walking from agency to agency . But with MANN was resolved in week time . Thanks Jazmyn Dennis for all your kind support and communication. Best wishes.

Marina · 2 February 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌

Ferran · 6 May 2026

★★★★★ 5/5

Google

I had a really great experience with Mann Lettings in Canterbury, especially with Jazmyn. Everything was handled so efficiently and professionally, even within a very short time frame. Jazmyn was incredibly helpful, responsive, and cooperative throughout the entire process, which made a stressful move feel much smoother. The team is very thorough with referencing, documentation, and payments. Every step was well-organised, transparent, and secure, which gave me a lot of confidence that everything was being handled properly. Overall, the process was smooth, structured, and reliable. Thank you again to Jazmyn for all the support! xx

Shreya · 2 May 2026

★★★★★ 5/5

Google

From the moment I requested a virtual viewing while we’re abroad, the service from this agency has been outstanding. Charlotte contacted me immediately after I expressed interest and arranged for videos to be taken the very next day. She was consistently responsive to all our questions, and the referencing and affordability checks through Goodlord were seamless and straightforward. We’ve been searching for apartments for about a month with mixed experiences from other agencies - viewing requests ignored, or little to no information provided. In contrast, this agency has been exceptional. I wouldn’t hesitate to recommend them to anyone looking to rent or sell a property. They are a real credit to the landlord of the property we’re currently about to secure.

Nix · 25 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Mann Lettings in Canterbury. They did a great job finding the best tenant for my property. Jazmyn was especially wonderful she was professional, supportive, and kept me updated throughout the whole process. I’m so pleased to have worked with her and really appreciate all her hard work. Thank you, Jazmyn, and best wishes to you and the team!

Prakash · 18 November 2025

★★★★★ 5/5

Google

Just got my new home key yesterday and i cannot be more happier than that. Thank you to all the member who were associated with me all these months to fulfill my dream. Firstly thank you so much Nicola for helping me to deal in my initial days and being so patience with me and my questions main credit goes to you for letting me have my home. Secondly thank you so much Trudy. Wow you have been like a friend to me honestly when nicola handed me to you i was very skeptical at first not knowing you at all but the very first phone call with you changed my mind you were so open and so so friendly that my nervousness was gone. You always answered my call no matter the time. You guided me throughout the remaining process not like a teacher but like a family. You can't imagine how lucky i was to get you. Words are not enough my dear to describe you. Lastly thank you Greg for being so welcoming when we visited the office to collect keys. It looked like you were more happier than us. And thank you for the goodies bag it was so nice of you all.

Purnima · 25 March 2026

★★★★★ 5/5

Google

Clive and the team treated us with care and kindness whilst being professional throughout a difficult sale. This was emotional selling my late Aunt's home but we could not have picked a better agency who saw us through this time to a successful completion. Thank you seems insufficient, Clive you were amazing and always available at the end of the phone, this meant so much as we live so far away.

Judi · 26 July 2025

★★★★★ 5/5

Google

I rarely write reviews, but this one is truly deserved. Michael Foldvari has been outstanding from start to finish. He is honest, professional, helpful, and genuinely humble. After a very long time, I have finally come across an estate agent who says exactly what he means and stands by his word. What he promises is exactly what he delivers. I would confidently recommend Michael to anyone looking for a trustworthy and reliable estate agent. It has been a real pleasure dealing with him.

Waseem · 25 February 2026

★★★★★ 5/5

Google

Hit every single hurdle possible when applying for a home, but Jazmyn and the team didn’t give up and got me and my little one into our first ever home. So lovely and welcoming, genuinely the best agents I spoke to in my search for a home, no judgement at all just completely understanding and with me all the way. I can’t thank them enough.

Izzie · 2 June 2026