Mann Canterbury reviews

★★★★★ 5/5

Google

Walking into Mann Canterbury, I was approached by Sophie Harper, who greeted me with a warm smile and asked how she could help me. Soon we had a list of potential properties that could meet my needs. She was knowledgeable, thorough, and answered my questions as I was new to the area. We met again to view the prospective properties and through the process, I felt she listened, took her time and didn’t try to oversell, but took into account my responses through the viewings. Lastly there was a sense of teamwork within the office that made me feel valued as a customer. Thank you, Sophie (also Zeyad and Jazmyn), for your help as the start of my house hunting journey. I highly recommend Mann at Canterbury.

Beverley · 2 July 2026

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

Mann Lettings really came through for me after my former letting agency disappointed me at the last minute. And I’ll specially appreciate one of the agents Jazmyn Dennis who took charge of my letting process flawlessly, super timely and always responding to my millions of questions!!! I will recommend them always to anyone trying to find a good home with a seamless experience and process.

Stephen · 3 October 2026

★★★★★ 5/5

Trustpilot

Paul Hughes, brilliant service

As a landlord I have been struggling for a while to find tenants for my flat and somebody recommend Paul Hughes at Lettings in Canterbury. I changed a few agencies and had no luck so was losing hope, but Paul has been incredible in how fast he found me excellent tenants and arranged everything for me. Polite manner, efficient, trustworthy, really nice bloke, totally recommend him.Thank you Paul.

Duncan · 16 August 2025

★★★★★ 5/5

Google

Jazmyn and Holly was absolutely amazing and went above and beyond for us. The process was very quick and we got the keys to somewhere within 2 weeks. Would highly recommend this estate agents. Thank you sooo much Mann.

Tahura · 8 July 2025

★★★★★ 5/5

Google

Excellent service, my thanks to Paul and team for their expertise, my property sold within three months. Thoroughly recommend, thank you

Venetia · 26 December 2025

★★★★★ 5/5

Google

Really happy with the service! Everything was smooth and easy, and the staff were lovely and helpful throughout. Would definitely recommend!

Jessica · 24 August 2026

★★★★★ 5/5

Google

I had a great experience with the agency while arranging my accommodation. The process was smooth and professional. Special thanks to Jazmyn and Holly for their kindness and support, they were very helpful and made everything much easier. I really appreciate their assistance.

Sattam · 2 March 2026

★★★★★ 5/5

Trustpilot

good all round service

i have just completed the sale of my mothers bungalow. the Locks Heath branch dealt with work , Both Laura And Lauren were very helpful ,any problems were dealt with promptly and efficiently. Because i live 60 miles from the property they also did some extra jobs for me ,ie forwarding post and checking the heating was working to avoid frost damage. I would be more than happy to use them again. All round, good office, good service good staff, Thank you

Jerry · 26 February 2025

★★★★★ 5/5

Google

Great experience with the Canterbury branch, Holly has been an amazing help with securing us our new home which we've happily settled into. Thanks again!!

Marc · 5 November 2025

★★★★★ 5/5

Google

It seemed like I’d only just put my house on the market when an offer came in so I must thank Zeyad for a really good job done, and sale gone through without a hitch

Anne-Lise · 6 May 2026

★★★★★ 5/5

Google

I had a great experience working with my lettings negotiator Isabelle Evely throughout the process of securing my apartment. She was incredibly helpful from start to finish, making everything feel smooth and straightforward. She was always professional, reassuring, and happy to answer any questions I had, which really helped take the stress out of the process. I truly appreciated her support and would definitely recommend her to anyone looking for a reliable and professional estate agent.

Brittanie · 25 June 2026

★★★★★ 5/5

Google

Absolutely outstanding service from the Greg and Trudy. Professional, knowledgeable, and always available to answer questions throughout the entire process. Both Greg and Trudy have made everything smooth and stress-free, keeping me updated every step of the way, even at the most challenging time. Their dedication, communication, and hard work really stood out. I couldn’t be happier with the experience and would highly recommend them to anyone looking to buy or sell a property. Great job!

Clifford · 25 June 2026

★★★★★ 1/5

Trustpilot

Poor Agents - Stay Well Clear

Yes, the house was sold, but you’d expect better service when things go wrong… THAT is the sign of a good agent who cares about their customers. Delays in completing the sale were caused by Mann Countrywide not doing their job properly which ultimately cost me money in the form of an extra month’s mortgage payment and one extra month of associated costs (council tax etc etc). Issues with improper ID checks and proof of funds checks on the buyer of my house were poorly carried out and their fee should have been reduced as a result. And if you file a complaint, you get passed to their own internal disputes team who are paid employees of the Mann Countrywide group, hardly going to be impartial are they??? All Mann Countrywide had to do was provide proof that my complaint had no foundation, but they refused to provide a shred of evidence and chose to hide behind GDPR regulations - how convenient!!! Instead, they threatened me with legal action to recover the full fee for selling the house despite their costly (to me) errors. All Mann Countrywide are interested in is their fee, nothing more, nothing less. I do not recommend them. PS - Check the high number of one star reviews about Mann Countrywide. There's no smoke without fire, as they say.

Tim · 13 February 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Google

Paul and Marie were exceptional throughout our move from start to finish. Always keeping us informed and answering any query on what turned out to be quite a complex chain. Amazing service.

Kay · 26 July 2025

★★★★★ 5/5

Google

Charlotte and William were absolutely brilliant. Their communication was consistently clear, prompt, and professional, which made the entire experience smooth and stress-free. I couldn’t have asked for better service, highly recommended.

Connie · 25 July 2025

★★★★★ 5/5

Google

I would like to say how incrediblely patient the team from mann letting agency in Canterbury have been within helping me with not only finding a home but a secure network with understanding and emotional experience behind some would say it hard time in life and as this was my first time doing something like this the team made it so easy and confitable for me although me continuously phoneing in office to find out more about the place I visited with the help of Holly in witch was so helpful and polite and reassured me throughout my place of home and jazmyn I cant say thank you enough for your patients and understanding in all the confusion and whirlwind lol and thank you.... last but not forgotten the lovely lady I speak to every time I called the receptionist how kind and well mannered si polite and helpful it was nice to have chat and natter thank you also for your patience with me hipe to see you all soon kind regards Rikki Warner

Rikki · 2 May 2026

★★★★★ 5/5

Google

Exceptional! Managed to secure a rental property within a day. Warm & friendly agents, very reactive in communication too. The Process was so easy, thank you Charlotte 🙏 …

RGN · 25 July 2025

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 1/5

Trustpilot

An absolutely dreadful service led by…

An absolutely dreadful service led by incompetent manager(s) who I felt had zero regard for either the sale or the safe keeping of my property. I was very saddened and disappointed by their poor ethics and do not regard them as honest or trustworthy. Senior managers are ill informed, indifferent and condescending. I would never recommend them under any circumstances.

BW · 25 August 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process. When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

Lucky to have a great team helping us with the sale of our property . John and Trudy made sure a difficult sale eventually went through and helped all the way with great communication and updates along the way

Chris · 25 January 2026

★★★★★ 5/5

Google

Everything about our experience with Mann in Canterbury was outstanding! We had an offer for the asking price within 12 hours of the property being on the market. Despite the naturally stressful times we faced, Beth managed everyone involved in a very professional, personal and efficient way. She went out of her way to make sure deadlines were met and tasks accomplished. Throughout, the communication has been effective while balancing friendliness and professionalism. We always felt listened to and that made a huge difference to the whole process. We couldn’t be happier and we will recommend them to all our friends…thank you to the whole team for making this happen! Sabina and Alessandro

Sabine · 3 September 2022