Mann Canterbury reviews

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

Charlotte has been incredible. After chatting with her for a few months trying the find the perfect place for us. We have found it with her help. We are over the moon!!

Abigail · 25 December 2025

★★★★★ 5/5

Google

Mann Sales and Letting Agents Canterbury were brilliant at coordinating renovations to the rented property and they found a new tenant straight away. I would recommend them.

Jeanette · 13 March 2025

★★★★★ 1/5

Google

I had a viewing booked in Canterbury at 10:00 am with someone named Jazmyn Denise. I called the company at 10:00 am, they said that the guide is getting late due to traffic. Waited for an hour with no further updates. No one picked my call again and never bothered to give an update.

Nadiya · 11 July 2026

★★★★★ 5/5

Google

My parents were struggling to rent out their flat. When we contacted Mann they were very happy with the professional service as well as how caring the staff were. Big thank you to Jazmyn and Lauren for helping to sort out everything and taking the stress of their shoulders.

Harley · 13 March 2024

★★★★★ 5/5

Google

The experience was amazing. Jazmyn and the team are so helpful, responsive and passionate. That extra mile made my life much easier. Thank you Team!

Chi · 13 March 2025

★★★★★ 5/5

Google

Jazmyn was really helpful. Made our move really simple. Would recommend

Margaret · 17 August 2025

★★★★★ 5/5

Google

Have just exchanged on my purchase and couldn’t thank Trudy enough! Very consistent updates and chasing on her end to get this through as quickly as possible. Greg was also great getting my offer accepted. Thanks to both :)

Chanelle · 25 September 2025

★★★★★ 5/5

Google

listened to what we wanted, arranged viewings that actually matched, and kept us updated every step.Thank you Dean!

Louis · 25 March 2026

★★★★★ 1/5

Trustpilot

Fareham branch hide property issues to get you into a contract

I recently viewed a property in fareham from the Locks Heath branch based on some nice photos advertised online. When I got to the property I was advised I would have to submit an offer form quickly as the previous viewer wanted to rent the property. Due to this and the current market, I very quickly viewed the property, didn’t see any clear or obvious issues, so submitted an offer form and was successful. When I moved into the property 2 weeks later, the paint was falling off the walls, there was thick black mould behind the kitchen sink, the toilet was broken, the boiler was broken (took 12 days to fix) , and a very clear and obvious damp problem throughout which had been hidden when I viewed the property. When the toilet was fixed, some tiles were broken and this showed thick black mould behind the toilet too. I have repeatedly requested I be allowed to wind back the tenancy agreement only to basically be told to piss off because I’ve signed a 12 month tenancy. Do not use Mann, they don’t give a damn about you.

Consumer · 11 November 2025

★★★★★ 5/5

Google

I highly recommend Mann Countrywide. Had a great experience with Jazmyn and Lauren who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! They managed to solve pressing issues swiftly and reliably. Thank you!

Marianna · 13 March 2024

★★★★★ 5/5

Google

Lauren and Jordon were amazing in helping us find our new home! They were very quick and responsive, and super helpful :)

Meg · 13 March 2025

★★★★★ 5/5

Google

A very big thank you to Jazmyn and the entire team for their help in making our move very smooth and stress-free! We really appreciate your support and professionalism!

Ronke · 7 December 2024

★★★★★ 5/5

Trustpilot

A company to rely on - Mann Countrywide, Canterbury

During a recent bathroom leak on my rented property listed with Mann Countrywide in Canterbury, Hayley and her colleagues followed through every step of the procedure with myself (landlady) and with the tenant. At all times courteous and helpful, she went above and beyond her duties to assist me, keeping in close contact by phone, text and e-mail. I am delighted with the company chosen to do the refurbishing, and with whose work I am very happy. I recommend Mann Countrywide as a reliable, thorough and competent company to assist with all instances concerning renting a property.

Jeanette · 9 December 2023

★★★★★ 1/5

Trustpilot

Worst estate agent (£1200 not refunded)

Worst estate agent, whole company is full of scam (its mortgage advice, solicitor panel). They have taken advance payment of £399 for solicitor search and £798 for mortgage for my potential buy. Later the seller pulled from process and I have asked for refund, but they are not refunding my money. This is worst company in the UK to deal with property, mortgage, solicitor panel.

YR · 6 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Marie throughout the purchase process. As the purchaser’s solicitor from Muve Conveyancing, I found her to be professional, responsive and proactive at every stage. She kept both the client and us fully informed, making the transaction run smoothly. It was a real pleasure collaborating with her. ⭐⭐⭐⭐⭐

Sharmila · 26 August 2025

★★★★★ 5/5

Google

This agency is my saviors. They help to the maximum with supporting in each steps, especially Jazmin , she is an amazing person , thank you very much.

Христина · 28 November 2024

★★★★★ 5/5

Google

I have had an extremely pleasant experience dealing with Rafaela Kyriakidou. Rafaela , and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful I felt so valued and so looked after. Always there to help and also great selection of properties! Big thanks to Rafaela for being such a big help. I would definitely recommend her to friends in Canterbury. Five stars WELL DESERVED.

Maria · 30 July 2021

★★★★★ 4/5

Google

I recently had a great experience with lettings agent Isabelle for finalizing the property. She patiently answered all questions and further got more photos and information which helped us in the decision process. Thanks for all the services lsabelle, looking forward to a great letting experience with winkworth.

Pallavi · 4 July 2026

★★★★★ 5/5

Google

Thanks to Izzy for her friendly and helpful demeanour during my property viewing

T · 25 March 2026

★★★★★ 5/5

Google

I highly recommend Mann Countrywide. Had a great experience with Jordon and Paul who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! Thanks again!

Hasan · 15 June 2024

★★★★★ 5/5

Google

We had been searching for accommodation for our daughter as she is starting her second year at Kent Uni. We had been let down with her original letting, and were worried it was a bit late but when we spoke to Lauren at Mann she assured us …

Caralyn · 4 October 2023

★★★★★ 1/5

Google

I would warn any students against renting from these people, my son rented a propert for a year, he moved out in June, and has been fighting to get his deposit back since then, we call every week and are fobbed off with excuse after excuse, …

David · 9 October 2025

★★★★★ 5/5

Google

So today I completed on my house! Due to the personal circumstances of which i needed to purchase a property I was very fortunate to have had Sheryl guide me through a tough process. She was a friendly voice I needed to hear on the phone …

Lindsey · 9 October 2025