Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotHi my name is Anthony ubogu
Hi my name is Anthony ubogu, I recently was almost made homeless, I went to almost all local lettings agency in thanet kent but they were very rude an very unpleasant, then a friend referred me to mann in margate kent, ANDRw cherry and his partner where so helpfull and very very professional and incredibly helpful BIG BIG THANK YOU TO YOU BOTH. MANY THANKS
1/5
GoogleRubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!
1/5
GoogleThe team at Mann in Canterbury are absolutely atrocious. They are so hard to get hold of and never return calls or emails. Communication is very poor and everyone seems to pass the buck. …
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at … More
5/5
GoogleBeen there 13 years as a landlady and Paul Hughes -responsible for lettings never disappointed me. The service is very good and they manage to find me good tenants, drama free, and I feel they have my back. Any issues, if ever arisen, are …
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDean made the search for a new home really straightforward and was great to liaise with during the whole process. Never had such a stress free move. Thanks so much!
5/5
TrustpilotA flat with wheelchair access.
I used Mann Lettings when I was looking for a flat to rent in the Margate area. I use a wheelchair so I needed a flat with access. With the help of Andy from the Margate office I found a place! Then Sue Sanders from the management team helped with the contracts and all the other problems with moving house. The whole experience has been easy and the team from Mann have made it easy and hassle free. On a scale of 1 to 5 I'd give the a 6 !
5/5
GoogleThank you so much Sheryl and her team in finding me a perfect first time investment opportunity. You were so friendly, efficient a quick. Nothing was too much of a bother and we secured a beautiful place in half the time I expected. Thank …
Many thanks for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleJazmyn was fantastic throughout the whole process. Me and my friend needed a house last minute, and she was very much on the ball. We would constantly come into the office and she always had a smile on her face ready to answer questions. …
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
GoogleI am sad beyond words, I don’t know if it’s Mann Canterbury be held accountable or the landlord. I just got the keys to the property. I am give a star to Holly and Jazmine who helped us with the process. But taking …
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
5/5
GoogleVery efficient group. Jazmyn, paul and Lauren were so helpful with helping us within a short period. I recommend them
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience Will recommend to anyone Special mention to Greg Thank you
5/5
GoogleYoh... finding a place to rent for the first time is not easy... the application process was difficult but Paul from Mann came through and assisted me preventing me from becoming homeless literally a day before I was kicked out of student …
Thank you so much for your kind words! We understand how stressful finding a place to rent can be, especially for students. We are so grateful to have compassionate and dedicated team members like Paul who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAppalling service. I was recommended to this company and made an appointment for them to visit our property for a valuation. The appointment was confirmed by e mail, but unfortunately forgotten by their sales team. A subsequent phone call was promised to offer an online valuation. Unfortunately again it was forgotten. A really disappointing service.
5/5
GoogleGreg and Trudy were such a huge help! They always replied so quickly and were on top of everything, making sure all the communication and coordination went smoothly.Grateful for their help!
5/5
GoogleEveryone was very helpful, from the initial showing of the apartment along with constant updates and chasing the solicitors for updates and helping with queries. I would recommend them to anyone who asked me.
Good afternoon, Thank you for your feedback, we will be sure to pass it on to the team. We appreciate you recommending our service. Warm wishes Balgores - South Woodham Ferrers
5/5
GoogleThis agency is fantastic and super helpful. They quickly helped me to find the accommodation ( it took only 10 days from the first viewing until our moving into the beautiful house) Jazmyn and Nathan are nice and helpful tenancy agents, …
Hi Olha, Thank you so much for your fantastic 5* review! We're thrilled to hear that … More
5/5
GoogleHave recently moved in through Mann Lettings and we are incredibly satisfied and pleased to be in our new home! Danny and Lauren were incredibly professional, courteous, swift and very lovely to get us moved and are endlessly grateful for being given the chance to rent with them!
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHorrible experience as tenants
Horrible experience as tenants. Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request. The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website. As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent
5/5
TrustpilotMorgan Knott
I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.
5/5
GoogleIzzy and team were very helpful and polite and professional in helping me find my next rental in Reading.
5/5
GoogleWe had a leak from the flat above over 6 months ago which they denied was happening. Danny Kelleher from the Canterbury branch came out straight away to see the problem and to try and help resolve it. Hayley Morgan was also very helpful and kept us informed what was happening. Though this problem took a long time to resolve Danny and Hayley saw this through to its conclusion and could not have been more helpful. I would highly recommend them.
5/5
GoogleI have been renting properties for nearly 20 years and have used many agencies. I have not encountered anything quite so effective, flexible and comprehensive as the service Mann Country Wide and in particular Danny Kelleher and his team …
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
4/5
GoogleGreg was an helpful estate agent.
5/5
GoogleI recently used Mann to let my property and it was a very quick and easy process. The team found a tenant within 2 weeks of listing and then provided me with all the necessary information. A really helpful group of people and would recommend to others. Paul, Jordan, and Jazmyn all very personable and helpful.
Thank you Hamish for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann Canterbury, 79 Castle Street, Canterbury, Kent, CT1 2QD.
