Mann Canterbury reviews

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

That · 16 September 2021

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd. We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again. Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

Anonymous · 16 September 2021

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

My experience with Mann countrywide in Canterbury was fantastic they are by far the best agents I have dealt with. Joe has been brilliant and helped me from start to finish. He showed me the perfect property for me! I would highly recommended him to anyone looking for there home. Thank you again!

Mo · 22 March 2020

★★★★★ 5/5

Google

Lola and I would like to say thank you to Joe at Mann Canterbury. At every point in the process of looking for a property, we were kept in contact with and he was brilliant at keeping us up to date. Thank you for making the process so easy.

Molly · 22 March 2021

★★★★★ 5/5

Google

I recently purchased a flat through Mann Countrywide, and I highly recommend the team at the Canterbury branch for helping me get such a dream property. …

Michelle · 4 October 2023

★★★★★ 5/5

Google

A 5 star rating! A big thank you to Felicity and Beth at Mann Countrywide Canterbury for all their dedication, hard work and patience in taking my house from sale to completion and securing my onward purchase in just four months! I was very …

Rebecca · 4 October 2021

★★★★★ 2/5

Trustpilot

I don't recommend them

Some things were fine, but many things were awful. For example, they suddenly changed my listing to 'cash buyers only' without consulting me. It didn't even make sense to do that as non-cash buyers with a 20% deposit at least could buy it (it was a Council house in a low ownership block). When I asked why they did that, they said that they did warn me in advance that they were going to, but I didn't have any phone messages and when I asked them to resend me the email allegedly sent they didn't/couldn't. As a result of seeing the changed listing, the person whose property I was going to buy told me that he could no longer wait for me to sell my property and pulled out of the agreement. (It was a private sale.) I was also unhappy about the very unpleasant way that Tom Pedrotti spoke to me on the phone one time, and that they completely ignored some of my emails. Also, they didn't always tell me when viewings were cancelled, so that I spent time cleaning and/or went out of my house at the relevant time for nothing. On one occasion, I went out for half an hour, and when I returned I could tell that the scheduled viewing hadn't taken place. I asked Sydney why she didn't call me and she said that the viewer only cancelled at the last minute, as if that was a reason. My house was left on the market after I accepted an offer. I was told six weeks later that the sale had fallen through. They were supposed to be taking the details of anyone who inquired during that time so that they could contact them if it did fall through, but after the six weeks they didn't have a single name. A woman came to my garden during the six weeks and said that she had phoned up to try to arrange a viewing, and someone said they would get back to her but didn't. I think this was Sydney as she said the person she spoke to was female. So perhaps other people contacted them and the didn't take their details either. Sydney also left my door not properly locked following a viewing. When I later made a complaint about the above issues, I forwarded Tom the emails that he didn't respond to and asked why he didn't, and he replied with an email saying just 'Regards, Tom Pedrotti'?? However the parent company did look at my complaint in a conscientious way.

Christine · 10 January 2025

★★★★★ 4/5

Google

Beth and the team were professional from start to finish of the process to sell my house. Abbie and Joe were courteous to me and the viewers at all times and I valued their honesty and enthusiasm. Thanks to you all.

Juliet · 22 March 2022

★★★★★ 1/5

Google

Unfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould …

Melanie · 4 October 2021

★★★★★ 5/5

Google

I would like to thank Mann Sales and Lettings Agents Canterbury for helping me find a suitable apartment to rent whilst studying for my last year of University. I would like to thank Danny especially for going above and beyond to ensure all …

Tamera · 4 October 2021

★★★★★ 1/5

Google

No concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.

Freddie · 6 November 2025

★★★★★ 5/5

Google

Mann has been very helpful throughout the process of renting out student home, Jazmyn especially. From the initial viewing of the property to the subsequent communication and finally the move in day. They even left us a nice package with some welcome gifts. I would recommend them, especially to any students looking for accommodation!

Chi · 4 October 2024

★★★★★ 1/5

Trustpilot

Atrocious company

Atrocious. If I could give no stars, I would. Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property. I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.

Noreen · 30 September 2020

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

I have recently moved out of a flat and found the staff at Mann Countrywide to be very helpful. Danny was especially helpful as he offered his professional advice when asked and promptly returned any of my missed calls :)

Louise · 22 March 2022

★★★★★ 5/5

Google

Our experience as first time buyers through Mann was exceptional. The team were great, explaining every step along the way and regularly providing us with updates. A special mention to Joe for ensuring everything progressed smoothly from beginning to end.

Oliver · 22 March 2022

★★★★★ 5/5

Google

Great experience overall, Lauren helped every step of the way and was very knowledgable, the whole team was great but in particular Lauren was reassuring and professional throughout all steps.

Matt · 22 March 2023

★★★★★ 5/5

Google

We are not renting with the company currently but have had very positive interactions whilst searching for a property, particularly with Charlotte. Very speedy replies and excellent customer service.

Guinea · 25 July 2025

★★★★★ 5/5

Google

Thank you so much for being so supportive and caring team. It was a pleasure to deal with such an amazing team! Thank you so much

Maria · 25 August 2025

★★★★★ 5/5

Google

They were very responsive, we had a really short time frame and they managed to accommodate and get us in. All in all a good experience

Tasha · 25 August 2025

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

I want to thank Mann Sales and Lettings Agents Canterbury, and especially Lauren, for helping me rent my first apartment. It has been a pleasant experience, from doing a face to face viewing, to learning more about the apartment, passing …

Mara · 4 October 2021

★★★★★ 5/5

Google

Mann Sales and Letting in Canterbury provided an exceptional service compared with other letting agents. Danny was more than happy to help from the start till I got settled in. He is very friendly, kind and treats everyone with respect. …

Oluwatimilehin · 4 October 2021