Trusted Agent profile Β· Canterbury, Kent
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751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleMann Lettings in Canterbury have provided me with the best service I had in many years. Especially Paul Hughes and Rafaella Kyriakidou are two of the most communicative, efficient, reliable and pleasant people I've come across. I have let β¦
Thank you for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
TrustpilotWe recently sold a property through the Mann Grove Green Branch
We recently sold a property through the Mann Grove Green branch. All the team kept us well informed and gave us a prompt response at each step of the process. I have no hesitation in recommending Mann Grove Green to anybody selling their property.
5/5
GoogleI recently let the property through the Mann letting agent team. I highly recommend and appreciate your service. It was very helpful and quick. Thank you for everyone who support us.
Thank you Chathuri for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic reliable, transparent service! Danny is a diamond! So helpful and a pleasure to speak to! Highly recommend π β¦
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease do not even consider using Mannβ¦
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I canβt sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company Iβve ever had the misfortune to work with. Stay clear!
1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
5/5
TrustpilotLaura and the team at the Locks Heathβ¦
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleGreat service from the lettings team! 5 stars for all of the help to find my new home. Would recommend to tenants and landlords.
5/5
GoogleCould not have asked for better experience from start to finish, and then some. Sam Driscoll was fantastic, helpful communicative and went above and beyond to support and help us- even after the sale went through, not something you get β¦
Hi Ria, It is great to read another 5 star review for the Canterbury branch of Mann Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. β¦ More
1/5
GoogleTerrible experience with this agency, bad service and no support during tenancy. Ridiculous charges in the end of tenancy.
Dear Cobalt Blue, We are very sorry to hear that your experience with our agency was disappointing and that you felt you received terrible service and a lack of support during your tenancy. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and support to all our tenants, and we take all feedback seriously as it helps us identify areas for improvement. We understand your frustration regarding the charges at the end of your tenancy, and we want to assure you that our aim is always for these to be fair and transparent, reflecting the terms of your agreement and the condition of the property. We would appreciate the opportunity to discuss your specific concerns in more detail and understand what went wrong. Please contact me directly at ejack@winkworth.co.uk or call us at 01180 40222301 so we can properly address the issues you've raised. We're committed to finding a resolution. Sincerely, Emma Jack
5/5
GoogleAbsolutely lovely staff especially Rafaela Kyriakidou. Very professional, super helpful and friendly. She picks up the phone whenever needed and respond to our emails within few hours. I didnβt feel in their company as a foreigner I felt β¦
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. β¦ More
5/5
GoogleA really good experience with the letting team from Mann (Paul in particular) - they were able to answer all of my questions and made the process of renting my property seamless.
Thank you for taking the time to leave us your 5* review Luke! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service and communication. Jazmyn, Holly and Paul are all great and always a call away. Thanks
5/5
GoogleJazmyn was super helpful and extremely prompt in responding to our questions - we are very excited to move into our new home!
2/5
GoogleIncredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.
Hello Bartha, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth. They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money. They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent. The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
5/5
GoogleJames & the team here in lettings are fantastic. I'd never use anyone else
Hi, Thank you for this kind review!
5/5
GoogleBeth and her team did a splendid job selling our house just recently. Valuation, marketing and communication were all excellent. The whole process was very smooth and I would highly recommend them.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
GoogleMann sales are so amazing for getting me and my family a lovely home for rent,itβs not only ideal but affordable and they were very professional and helpful.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to extend my sincere thanks to all the office staff for their kind treatment, kindness and speed of completion, especially Ms. Hayley L Morganπ β¦
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBest letting agency!! Special thanks to the best agent Jazmyn!!
"Thank you so much for choosing our letting agency and leaving such a kind review! We are thrilled to hear that Jazmyn provided exceptional service. We will be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI think selling a home is stressful. Also, I find people who make appointments to view your home as we all think to view as potential buyers Often time wasting to walk around your home but can't even respond after viewing, yet you change your plans on a bank holiday to accommodate them. It does make me wonder if it is about looking for a potential house or something else more concerning that makes you wonder. We recently reduced our property by Β£25k infact 5 years ago was worth that reduced price then. Our house has room for 4/5 cars off road parking ready to move into, not like some I have seen. And yes, it's 130 year old cottage but with great character and a warmth to it clean and tidy has had new wet room,new windows, new boiler new kitchen and in great decorative order inside and out. I get the impression buyers want a house for nothing. I feel estate agents should show responsibility in obtaining reviews, but having said that potential time wasters waste everyones time, most lie anyway. The funny thing is that I dont get about brand new houses . No one gets a reduced price from their asking price, and no one's says I buy it Β£25k cheaper than what their markets offer to you. Do they! I find agents maket your property at a price they first give, then ask you to reduce it weeks later, which is always concerning. I believe agents try very hard to sell your homes, but have to rely on what they are told in terms of property where's its situated what's important and true price and what they can afford.
5/5
GoogleBrilliant, quick and easy move in, very nice to and helpful staff. Much better than my experience than had previously with Lettings agencyβs . Would recommend
Many thanks for your marvellous 5* review and recommendation Jonnyp. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been working with Mann Countrywide in Canterbury for almost 10 years now and they are very professional, organised and speedy in their responses and friendly. Lauren, Paul and Danny have always taken great care to make sure my β¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann Canterbury, 79 Castle Street, Canterbury, Kent, CT1 2QD.
