Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleA huge thank you to Emma Lawton who basically made our dreams come true. Having lived overseas for over a decade we were told by the banks it would be extremeley hard for us to get a mortgage. In comes Emma! She made us feel totally calm …
Thank you Samantha for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5 star service! Thank you for the recommendation. … More
5/5
GoogleWe have found a place to live in Canterbury after a long search thanks to Rafaela Kyriakidou at Mann Estate and Lettings Agents and we are very happy with the process that led to it. She has been professional, helpful, patient and kind with …
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
1/5
TrustpilotIF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!
AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!
5/5
GoogleI really had a good experience doing buisness with Mann letting . Lauren was completely helpful and kept me updated throughout the process and Danny was such a nice person to speak too . Very good experience
Thanks for the wonderful 5* review and comments! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Lauren and Jazmyn, you made the entire process easy for me.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe sold a house through Mann in Canterbury with great ease. The house was only on the market for less than a week. Jordan was always available to take calls and work through anything that arose throughout the process. Would definitely sell with them again. Thank you!
Hi Jenna, thank you for the marvellous 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to our dedicated Mann team. Many thanks, Lucy.
4/5
GoogleGreat service and very informative staff. Special mention to Sheryl and Ryan!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbysmal service. The student accommodation I moved into was full of problems. The cooker was smoking each time it was used, the fridge freezer didn't work, the shower had no hot water running through it and the furniture was dirty. I had to call Mann Lettings every single day, multiple times a day, for weeks in order to get these basic repairs carried out (of which none were mentioned in the inventory!). They don't call you back when they say they will and claim not to be able to talk with the landlord, which is obviously not true. I also had to raise a dispute to receive my deposit back, which Mann Lettings were very unhelpful with, and so I would avoid this company at all costs.
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
5/5
GoogleWe've been having great service from Isabelle Evely, who kept us updated with logistics for a quick move, and was very accommodating and helpful throughout the application and move-in process.
5/5
GoogleI cannot thank Emma Lawton enough for all of her help, guidance, advice and patience in helping me with the purchase of my first home. She is personable, professional and goes above and beyond for her clients. I highly recommend her and experience.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleJazmyn has gone “above and beyond “ in helping my son and grandson find a new rental property after what has been a very traumatic time for them. I would have no hesitation in recommending Mann agents .
Thank you Valerie for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
GoogleLauren was a really helpful and responsive - without her thoroughness we may not have got the move over the line..... would recommend as Mann Estate were straightforward and transparent throughout - the zero deposit scheme offered was briliant
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money. I take two things from this: 1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company. 2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
1/5
TrustpilotAn awful experience.
I am going to write this review without looking at other peoples' reviews to eliminate any bias from their experiences. I engaged Mann & Co (locks heath branch in Fareham) simply because they were local. The manageress came round to my house and had a good look around before stating she would have no problem selling my house for the price I had in mind. photographs were taken and it was duly listed on their website: thus began an experience that lasted until my contract with them expired. I have listed the various problems I experienced with them below:- 1) the rear garden was not suitable for a family with young children, it is a landscaped garden and I specifically asked them to send people who would be more suited to a mature garden. the 2nd viewing they sent a couple who had 4 young children, their feedback stated that the garden wasn't 'suitable' 2) they sent people who's budget fell far below the asking price. 3) they omitted important selling points such as 'cul-de-sac location, well established front and rear gardens, and I spent a great deal of time sorting out their mistakes and getting the property description changed to include these features. 4) when I inquired about the lack of viewers, their default answer involved telling me how many likes and views my house was gaining and not to worry about it. 5) I asked several times for them to release me from my contract as nothing seemed to be happening, they point blank refused on every occasion 6) I made a complaint to their area manager whose tone on the phone was extremely condescending, and he just automatically backed his staff up before I could even finish telling him the nature of my complaints. 7) I had to remind them on many occasions to send me feedback from viewers as they seemingly 'forgot' 8) and to top it all off, when my contract expired recently, I engaged the services of an online estate agent and used the photos taken by Mann & Co for the description. An hour later Mann & Co emailed me and told me to take the listing down as they are their photos (which just summed up their whole attitude, childish, petty and totally unnecessary. Be very very careful whom you choose to sell your property with. At the start, Mann & Co were all smiles and promises, but that went down hill fast and you just couldn't help thinking that they are sending ill-suited people to view my house just to show they are actually doing something, they clearly did not market my home properly despite their claims to the contrary, this is evident when you take into account the problems I experienced and listed above. my advice: stay well clear of Mann & Co-especially their Locks heath branch.
5/5
GoogleA big thank you to Clive and the team - Amy, Tom, and Marie in particular - for their high standards of professionalism during the process of selling a property. Their knowledge, customer service and approachability ensured a positive experience and outcome. I would have no doubt about recommending them.
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
5/5
GoogleProcess was very fast and very easy
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI’m typing this with soo much pain in my heart, we had an unforgettable and emotionally painful experience with Mann Lettings Canterbury. I pray to God to let them experience the same suffering they put us through in endless folds. RUN FOR …
Hello Edma, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleNothing in life is perfect - things go wrong. It's how you deal with problems that counts. Courtesy, sympathy and promptness are hallmarks of a good agent. Look no further than Mann.
Gerald many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
5/5
GoogleThe agency is really helpful, especially the negotiator Orlando, he is very responsible and helpful. Overall experience is very nice.
Hi, thank you so much for this kind review!
5/5
GoogleI am very pleased with the staff at Mann who are always helpful, pleasant and get the job done!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
