Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleChris came to view and value my home. I was struck by his attitude to customer service. I have worked across many fields and it is rare to see such excellent attention to detail and a forthright attitude. I highly commend him.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
3/5
GoogleA swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.
5/5
GoogleWe were looking for a suitable place to rent for quite a few months that I decided to contact Mann to see if they had a proper flat to rent. There, I met Lauren who seemed extremely professional and after a short while she found a flat for …
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotVery disappointing experience from a High street agent
Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agencies phone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.
5/5
GooglePaul, Lauren and Jazmyn have been amazing! They have all been available to support, they are knowledgable and patient! Nothing has been a problem. They respond immediately to any issues and have made my move very smooth running. Extremley highly recomended!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you for your all help these last months.you helped us to find out new home.once again thank you for all the work you have done for us. …
Thank you for taking the time to leave us your fantastic 5* review. I will pass your kind comments onto our dedicated team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently let the property through the Mann letting agent team. I highly recommend and appreciate your service. It was very helpful and quick. Thank you for everyone who support us.
Thank you Chathuri for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotShockingly poor administration
Shockingly poor administration, failure to do the basics on time putting pressure on clients due to incompetence. I am a large scale landlord and due to the appalling customer service they have meted out to me as a guarantorI I am moving all of my properties currently with the Countrywide Group elsewhere in UK to more competent agencies.
5/5
GoogleQuality service when needed most, knowledgable, and professional whilst still providing a personal touch. Great communication just what is needed.
Thank you so much for your wonderful 5* review Nathan! We're thrilled to hear that you found our service knowledgeable and professional, with a personal touch. Your kind words about our communication mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have been on the search for a flat for a couple of months until I met Lauren,such a wonderful and dedicated woman.Anyways,I got a beautiful flat
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleSuper super thanks to Lauren and Mann. I've never come across such a quick and professional letting service. Thanks so much.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe deal mostly with Paul, Lauren and Hayley at Mann Canterbury. We always find them all to be professional and helpful. As agents for our small flat in Canterbury they provide an excellent service for letting and managing the tenancy.
Andrew, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuper super thanks to Lauren and Mann. I've never come across such a quick and professional letting service. Thanks so much.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI give Mann a 5 star all bcz of Mr Danny. He is so professional, very helpful, understanding and most importantly friendly. I was in urgent need to find a 1bedroom flat and he was able to manage everything in a very short period. I highly recommend this agency. Keep up the good work.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper super thanks to Lauren and Mann. I've never come across such a quick and professional letting service. Thanks so much.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleHelpful and friendly staff. Good service overall
5/5
GoogleMichael was a really great help. New to the whole house-buying thing, and he answered all of our questions and explained everything so we could understand. He's given us a lot of great advice and we know he's always only an email or phonecall away if we need him again.
5/5
GoogleAfter a small hiccup in the first instance, Mann went above and beyond to secure our new home.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible
Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property! They never call back when they say they will either.
5/5
TrustpilotRenting our property
Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.
5/5
GoogleUsed Mann to sell my house in Chartham. Jordan and Felicity were fantastic and can't recommend them highly enough. Thank you ladies!
Thank you Stefan for the amazing 5* review of your experience with our local Mann team. Many thanks for the recommendation. Best wishes, Lucy
5/5
GoogleTop agents in the area really! Before them never heard of Zero Deposit Scheme, very convenient. Lovely premises and turnaround is swift and efficient. Dealt with Lauren and Danny, both of them are absolute stars!
5/5
GoogleI have servers MHO with these guys and I’m always kept in the loop
Thank you Jill!
4/5
TrustpilotAs a new Tenant
As a new Tenant As a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me. They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts. The whole process has been incredible and, the moving in gift was a lovely token. Thanks again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann Canterbury, 79 Castle Street, Canterbury, Kent, CT1 2QD.
