Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving decided to sell my property portfolio in Canterbury, I interviewed a number of Estate Agents and asked them to write a report giving details of how they intended to sell my properties. Out of 5 agents I appointed Mann Sales & Letting and one other agent. Within days Mann Sales had found buyers for a couple of my properties and eventually I handed the whole portfolio to them, with the exception of 1 which was sold by another agent in a very protracted time-frame.
I cannot praise this company enough and would use them time and time again. If you are buying or selling, do yourself a great favour and use Mann.
David · 3 October 2022
★★★★★ 1/5
TrustpilotUnprofessional and unethical
I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.
I don't think they actually care about the customer.
Dastan · 5 September 2022
★★★★★ 5/5
GoogleI selected Mann Sales and Letting Agents Canterbury to sell my wife and my apartment in Canterbury after a less than successful attempt with another major estate agent. My wife and I vetted a number of agents and we decided on selecting them because of the positive and can-do attitude of the branch manager and her colleague who visited us. They listened to our previous experiences of selling our apartment and promised us that they would take the pain of selling away from us. They have succeeded in doing this and we are very pleased that we decided to choose them. They are extremely professional and competent and most important to us, truthful and transparent in their dealing with us. I wholeheartedly endorse them as a company and would not hesitate recommending them to anyone who is thinking of selling their property. You will not be disappointed!
Andy · 3 September 2022
★★★★★ 1/5
Trustpilotdisappointed and costly mistake for me
Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.
Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.
Hugely disappointed and costly mistake for me
Marie · 11 August 2022
★★★★★ 1/5
TrustpilotWhere is my deposit?
Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.
Avoid!
Georgina · 3 April 2025
★★★★★ 5/5
FacebookFrom the beginning Mann countrywide were an incredibly professional team. our agent Joe was in regular communication with us and made the whole process easy. we wouldn't hesitate to use Joe and the team again in the future.
Becky · 17 September 2021
★★★★★ 1/5
GoogleDon’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days
Well after the 5th working day I ring them and they say oh there’s been a mistake it’ll be there in 2 or 3 working days joke of a place
Cabpool · 30 July 2020
Agent replied · 30 July 2023
Hi Cabpool, Sorry to read this has may have been your experience. Should you wish to discuss further, please contact us at review@countrywide.co.uk.
★★★★★ 5/5
GoogleGreg and Trudy did an amazing job at getting my house sold and then helping us through to completion.
Arundeep · 25 September 2025
★★★★★ 5/5
GoogleMy experience with Mann lettings was awesome. Courteous staff and timely service. I will recommend them to my friends anytime they need a property to rent...from Chukwuma
Zero · 13 March 2024
Agent replied · 25 November 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been renting through Mann for almost five years , and recently been told by our land lord , he is selling. stressful times !! (Specially when you have a dog. ) …
Aron · 4 October 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMann Letting Agents have been very friendly, accommodating, flexible and communicative throughout my moving process!
Navish · 29 September 2024
Agent replied · 29 September 2024
Thank you for your thoughtful 5* review Navish! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently moved to Canterbury with very short notice and thus had not been able to find a place to rent before moving. I went into the Mann Canterbury branch on Saturday after being turned away from 4 other estate agencies and was greeted …
Thomas · 4 October 2022
Agent replied · 30 July 2023
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 1/5
TrustpilotHarassment
Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business
An email has been sent via your contact page
Christopher · 8 July 2024
★★★★★ 1/5
GoogleI cannot emphasis enough how disappointed I am with the mortgage consultant who I have been corresponding with. The offer I proposed was NEVER passed on to the vendors after 2 weeks worth of emails exchange. As a result, this particular property was sold, but never informed about this. Absolutely appalling and inadmissible conduct.
Denislav · 22 March 2021
Agent replied
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotAs a new landlord
As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.
His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++
Matthew · 24 May 2023
★★★★★ 1/5
TrustpilotDisgraceful Service
Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned
Dave · 16 March 2022
★★★★★ 1/5
TrustpilotUnethical
Unethical, incompetent and untrustworthy experience the worst in14 years of renting.
Do not trust these they cannot retain information nor carry out any agreed actions- they will say one thing and do the opposite. A very poor experience whereby nonsense eminates from them , what a truly shocking experience . BEWARE AVOID
Steve · 4 June 2024
★★★★★ 1/5
TrustpilotTerrible service from Mann in Catford a…y
Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.
Alex · 12 December 2024
★★★★★ 5/5
GoogleAmazing communication and service, very quick to help and easy to talk to, Thankyou so much for helping me get my new home xx
Maria · 13 March 2024
Agent replied · 25 March 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotFrom a tenants perspective
From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.
They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.
No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time.
I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless".
Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property.
Lazy and discriminative. I hope they are investigated very soon.
Grace · 11 February 2022
★★★★★ 1/5
TrustpilotMann Countrywide Estate Agent Woolwich…
Mann Countrywide Estate Agent Woolwich were not able to understand my mortgage needs .The staff would benefit from training on Buy To Let mortgages. Mouse infestation in the area didn’t help .
Paul · 31 January 2022
★★★★★ 5/5
GoogleI have been using Mann for many years (Sales and lettings) and I have never been disappointed, all very professional and customer oriented.
Amedeo · 13 March 2024
Agent replied · 3 December 2024
Thanks for the wonderful 5* review Caroline benard-grosso! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotA VERY BAD CUSTOMER EXPERIENCE
Although we agreed with the landlord the amount of the deposit to be returned, Mandy Cook from Mann Agency did not agree and has stopped this agreement. My advice is that DO NOT SELL OR RENT WITH MANN. They have very bad customer experience, see other people experiences with this agency, VERY VERY bad overall. I have no other option to raise dispute with mydeposits.co.uk. We still do not know or understand why Mandy Cook from Mann Agency has did this to us.
Valon · 2 December 2021
★★★★★ 5/5
GoogleI have been using Mann for many years (Sales and lettings) and I have never been disappointed, all very professional and customer oriented.
Caroline · 4 March 2024
Agent replied · 25 March 2024
Thanks for the wonderful 5* review Caroline benard-grosso! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
