Mann Canterbury reviews

★★★★★ 1/5

Trustpilot

Please read this - DO NOT BOOK WITH THIS AGENCY

Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in. Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house. The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this. Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying. To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half. If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.

Joanna · 7 October 2020

★★★★★ 1/5

Google

Unfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick …

Maria · 16 September 2021

★★★★★ 1/5

Trustpilot

Don't use this bunch of cowboys

Don't use this bunch of cowboys. I eventually got my (full) deposit back 5 months after leaving the property, in a better condition than I moved in. They used all manner of lame excuses to avoid paying it back, until I lodged a complaint with Mydeposits. Fingers crossed that the current economic climate wipes out this pond life of a company. If you rent through them then my advice is to get stroppy as soon as possible and use every trick in the book to make them abide by their legal obligations

Peter · 16 May 2020

★★★★★ 5/5

Google

When we first started looking for a place in Canterbury, as students, we found it a struggle. However, with the help of Dan from the agency we were able to secure a nice flat that suited our needs within a week. …

Conor · 4 October 2021

★★★★★ 5/5

Google

Currently renting my second property from Mann lettings, Joe has helped no end to ensure a fast switch over and that the move was as smooth as possible. He bent over backward to help cater to our needs and to make a very stressful move become somewhat enjoyable!

Eleanor · 22 March 2020

★★★★★ 3/5

Trustpilot

Lewisham branch

Used the Lewisham branch to sell my house. They were ok. We had some major issues at the start with the initial 2 guys looking after our place. They made loads of mistakes with the photos and measuring equipment. At one point we were receiving no response and I think they may have "left the company" after that the regional manager and another manager stepped in and it was smoother. We picked them as they had a 6 week offer where you got a discount off their fee, and they did fulfil it. They do offer a fixed fee, which means they probably have less incentive to meet the asking price than most.

Nat · 26 February 2020

★★★★★ 1/5

Google

What an absolute joke of a company. Gave my property to these jokers in October last year to let. They give it all the talk and deliver sweet nothing. Two months in I have had to chase them about only having a photo of the exterior of the …

Imran · 4 October 2019

★★★★★ 1/5

Trustpilot

This is Absolutely bad experience l had…

This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.

HARIPRIYA.R · 24 August 2022

★★★★★ 5/5

Google

Our recent search for a suitable property for myself and my partner was proving a difficult task. We had already been badly let down by another estate agent. We came to Mann …

Kash · 4 October 2022

★★★★★ 5/5

Google

Thank you to the staff at Mann in Canterbury. I’ve recently bought a house in the St Dunstan’s area of Canterbury which I’m really happy about. Considering the purchase was taking place during the lockdown restrictions and with Christmas …

Ben · 4 October 2021

★★★★★ 5/5

Google

My partner and I spoke to a man called Danny, he was attentive and polite with every question we threw at him and he helped us remove a big weight from our shoulders ahead of time with our tenancy. …

Finley · 4 October 2021

★★★★★ 1/5

Google

Really disappointed with the person that came out from balgores. Had an attitude and decided to value my property to sell rather then what it was worth, I then see that they have recently put a property up around the corner for 50k more than what they said mine was worth. Exactly the same layout..... go figure?!! On her leaving words to my property the person ,said "good luck and if you actually want to sell your house give us a call"......the arrogance of that comment. I wouldn't recommend.

Jennifer · 26 July 2019

★★★★★ 1/5

Trustpilot

1 star is too much

1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.

Dave · 13 November 2020

★★★★★ 5/5

Google

This letting is good Lauren helps a lot for finding house. Thank u

Anjali · 19 March 2024

★★★★★ 5/5

Trustpilot

Lovely estate agents

Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you

Rebecca · 20 December 2022

★★★★★ 5/5

Google

A well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgablePositiveQuality

Gino · 14 June 2021

★★★★★ 5/5

Google

Great experience and service from Jazmyn and Lauren. Thank you both so much.

Falafel · 13 March 2024

★★★★★ 5/5

Trustpilot

I would HIGHLY recommend going with…

I would HIGHLY recommend going with Mann estate agents when buying/selling. Both myself and my partner had a personalised experience with the company, who offered us houses to look around prior to them being on the market. Throughout our time with them they have showed a real lack of care and understanding of what we wanted in a house and helped us every single step of the way. The whole branch were there to answer my queries or phone calls when I needed and they were all extremely friendly and found us our dream house! Extra praise goes out to Maria O'connor, who went above and beyond to help us find the dream home. From start to finish she was an absolute diamond and was there 24/7 to contact, even sometimes via text when I was unable to call due to work commitments. I thank them all so much, and will definitely be coming back to Mann Estate Agents in the future and recommending them to any of my friends in the future.

Jenna · 19 March 2019

★★★★★ 4/5

Google

Joe helped us to get into our flat on a tight timeline. As newcomers to the area, we really appreciated his help to navigate the rental market. All throughout our dealings, he was friendly and helped us to feel at ease. Bravo Joe

Peter · 24 December 2020

★★★★★ 2/5

Trustpilot

As an ex tenant with Mann estate…

As an ex tenant with Mann estate strood I must say there are some great and some very poor points to the way we were handled. First of all, up on viewing the property we were told renovation works would take place as the property had a number of problematic issues; broken doors, rubbish in the garden we were told would be gone if we took the property but were still there on the day we moved in, broken floor boards we didnt see until we moved in and asbestos in the garden as well as damp and mould that were successfully covered by the existing tenants belongings when we viewed. On top of this a very slimy lettings agent, Stuart, who is incredibly manipulative, led us to believe the place would be renovated before we moved in in December after viewing in November. Ive rented 3 properties with much better estate agents before including daniels estates in bromley, where they promise a renovated property and when you move in the place is done! so I expected the same from Mann and I was wrong. In the end it took 6 months and the council being involved in order to get the property up to minimum living standard. Considering this, I was shocked to find, When we vacated the property a year and a bit later, that the landlady wanted to keep our deposit to fix things that were broken when we arrived. Luckily I had taken pictures of everything and forwarded them to property manager Richelle, who, with hefty negotiations, managed to get the landlady to drop all charges except for an end of tenancy clean for £350. I was willing to pay this only because I was able to get the £350 back from my new employer in a new location after claiming it as moving expenses. What was annoying was that having known the problems with that property on Jersey road the estate agent should never have allowed the land lady to claim a penny of our deposit because inspite of all the hard ship we left the property in a better condition than it was when we found it. More should be done to stop rogue landlords from taking deposits of fee paying and law abiding tenants! So approach Mann with caution especially the strood branch! they lie and do not support good tenants enough from rogue landlords.

TB · 7 November 2018

★★★★★ 1/5

Trustpilot

SCUM

Dirty, evil, money hungry SCUM. Have no issues with throwing out a disabled woman and her 2 children and leaving them HOMELESS. Do NOT do business with these scummy parasites, they won't do their basic requirement because they're so unbelievably incompetent. Have no basic emapthy and are so rude and quite frankly disgusting, immorable little leeches. I honestly don't know how they sleep at night, pure scum.

Sitandswivel · 19 April 2022

★★★★★ 1/5

Google

What agency is that if you can't even reach them by phone?

Eva · 13 March 2024

★★★★★ 5/5

Google

Happy with Holly and Paul. They are very helpful. The processes is clear and fast.Looking forward to renewing the agreement next year.

John · 2 March 2025

★★★★★ 5/5

Google

A well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgable

T · 22 March 2021