Mann Canterbury reviews

★★★★★ 1/5

Trustpilot

Awful staff, horrendously poor customer SERVICE skills

Awful staff! Cringeworthy. A man from there had me in tears after shaming me for not knowing what my friends earn. They ask, to rent a 1 bedroom for a guarantor who earns over 40k per annum and when I explained the average wage in the UK is 26k therefore what type of elitist company are they running? The man got rude and had the demeanor of someone desperate for money and like I owed him some the way he spoke to me. Spoke down to me to be precise. I've worked with homeless charities for years and to know there is a housing crisis in the UK, to be commended by the Queen for my tenacity, to be invited to Westminster Abbey and asked to shake the Queen's hand, yet I'm not good enough to rent a flat because my friends are APPARENTLY not successful enough to rent a one bedroom from Mann a company I've never heard of🤣🤣🤣they're not the brightest either, since then had a girl call me and ask me again what my friends earn, at this point they seem desperate for clients yet it sounds like a child on the phone. I asked her what her friends earn, if she knows anyone earning 40k and she said no, she didn't she also felt offended at the question yet demanded the same information from me seconds before. When I asked the averaged wage in the UK she was stumped, when I wished her luck she sat on the phone repeating OK like a belligerent school kid who'd been told to answer a difficult question she seemed embarrassed and confused. They are unhelpful, unrealistic and consistently rude in their approach. I suspect they take on people based on who they know, not their own merits. I come with glowing references, parents who worked 2 or 3 jobs all their lives and are home owners who want to help, friends who work every hour God sends to provide for their families yet it's not good enough for a one bedroom from Mann. Now imagine you've been homeless because of domestic violence, to be told once you're on your feet you aren't good enough to have shelter because your friends aren't rich enough. Even tho you can pay rent, have friends willing as guarantors, have references and imagine your child in this position, needing a break. You're trying to help and even though you worked your whole lives and bought your own home, you're told you aren't good enough for your child to have a 1 bedroom secured because the company thinks you're too poor. Unnecessary, disgraceful discrimination. They need to be investigated immediately

Michelle · 21 November 2021

★★★★★ 4/5

Google

I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the …

Sweetpea · 4 October 2013

★★★★★ 1/5

Trustpilot

DO NOT USE THIS AGENCY!!!

DO NOT USE THIS AGENCY!!!! I wish i could give zero stars. Possibly the worst estate agents on planet earth. Firstly, lied about their property, claimed the room was furnished, turned up there was no bed. Allowed me a reduction of my rent for the second month to afford a bed, which was appreciated but have recently received a letter claiming I am in arrears because I paid the agreed amount for the second month but they've not actually put it on the system so potentially screwed up my credit. They are incredibly rude and inconsiderate, and do not reply to emails especially important ones. Claimed the house was a 'professional' house share, two tenants on UC and the house has a severe drug problem. They refuse to fix things and I had a blind fall on my head which has allegedly been broken for over a year, the second washing machine is broken and doubt they will fix it before I move out. I have had to discuss things with the council as the estate agents do not respond and will not give me the landlords details, I am tempted to launch an investigation into their procedures. Trying to move out to escape this shockingly awful estate agent asap, doubt I will get my deposit back either, seems they are thieves. Never seen such misconduct.

DontuseCountrywide · 14 November 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS AGENCY!!!

DO NOT USE THIS AGENCY!!!! I wish i could give zero stars. Possibly the worst estate agents on planet earth. Firstly, lied about their property, claimed the room was furnished, turned up there was no bed. Allowed me a reduction of my rent for the second month to afford a bed, which was appreciated but have recently received a letter claiming I am in arrears because I paid the agreed amount for the second month but they've not actually put it on the system so potentially screwed up my credit. They are incredibly rude and inconsiderate, and do not reply to emails especially important ones. Claimed the house was a 'professional' house share, two tenants on UC and the house has a severe drug problem. They refuse to fix things and I had a blind fall on my head which has allegedly been broken for over a year, the second washing machine is broken and doubt they will fix it before I move out. I have had to discuss things with the council as the estate agents do not respond and will not give me the landlords details, I am tempted to launch an investigation into their procedures. Trying to move out to escape this shockingly awful estate agent asap, doubt I will get my deposit back either, seems they are thieves. Never seen such misconduct.

HSmitt · 14 November 2021

★★★★★ 5/5

Google

Lauren worked very hard to find me new tenants when the property was vacant. It would otherwise have been a stressful time.

Alison · 19 March 2024

★★★★★ 5/5

Google

Joe was really helpful, great estate agents

Bruno · 22 March 2020

★★★★★ 1/5

Google

Utterly awful. Accepted an offer and played us along. Dishonest and untrustworthy. Lived up to reputation of estate agents of old. Avoid.

Claire · 13 March 2024

★★★★★ 5/5

Trustpilot

Just a great experience

I complete on 12 January 2024 thanks to the Totton branch. They found a sound buyer pretty quick. The whole experience was absolutely awesome. They are extremely customer focused, friendly yet professional, great communication, feedback of the stages was first class and they helped in keeping the stress to a minimum. Job well done. Thank you! X

Brian · 5 January 2024

★★★★★ 1/5

Trustpilot

Worst property management!

A family member who has special needs rents through Mann. As they require help I deal with any maintenance issues that arise for them. In July their ceiling fell down on them while they were in bed. We reported the issue straight away and moved them in with us as the property was not safe (more of the ceiling came down on subsequent days. I reported the issue through their FixFlo app out of hours but apparently a ceiling falling on you doesn’t constitute an emergency so we weren’t contacted until days later. I tried to call the property manager repeatedly but we’re not able to get through. I called literally 80 times one day and no response. The issue was finally resolved by me going through Facebook. After a week of them living with us no rent was refunded. The ceiling is repaired but still not painted 3 months later! I assumed this mismanagement was a one off but we are now dealing with an oven that is not working. They have now been without a working oven for a week and we have had to chase repeatedly for even the most basic of updates. Also their out of hours emergency policy is ridiculous! It states that you have to get your own contractor and pay for the works but they don’t guarantee that they will refund you the money that you pay out!

Miss · 8 October 2021

★★★★★ 5/5

Google

This is the second time that we have used Mann in Canterbury to sell our houses. They are extremely professional and responsive. They followed up with solicitors and our buyers pushing the sale along as quickly as possible. We have no hesitation in recommending them.

Darrel · 22 March 2022

★★★★★ 5/5

Google

Fantastic service from initial consultation to picking up keys on a rather lengthy sale & purchase! All staff great to deal with and Marie was fantastic at keeping everything chased up and everybody informed!!! Would not hesitate to use again!

Mrs · 26 July 2019

★★★★★ 1/5

Trustpilot

Complete waste of time.

A friend and I had organised a viewing earlier in the week for Saturday morning. As we both work Mon-Fri viewings for us aren’t regular and plans have to be cancelled to make viewings possible. After arriving 15 minutes early to the area of the flat I get a phone call saying the tenant has left the property and the agent doesn’t have a key to enter. Complete waste of time. It’s basics for estate agents to have a copy of the keys to an address to avoid this problem. If you don’t want to waste your weekends I suggest using a different estate agents.

Huw · 18 September 2021

★★★★★ 5/5

Google

This is a friendly, helpful and effective company. Highly professional

David · 25 October 2025

★★★★★ 5/5

Google

It's always a pleasure to deal with the Mann Canterbury office. Their professionalism and experience shows every step of the way.

Igor · 17 March 2024

★★★★★ 1/5

Trustpilot

Totally disgraceful experience with the…

Totally disgraceful experience with the Mann countrywide termination team. I left the property I rented and accordingly with my landlord who check the property out last Saturday,we produced and sent to the termination team a paperwork (as requested by them) which states we both (me and my landlord) agree to the total release of the holding deposit. I sent it 6 emails since Saturday included,I may understand they don’t work Saturday/Sunday,but it’s Tuesday and still never received a reply to emails. Also no one says anything via phone as since Monday morning I started calling every hour. It a really incredible how they don’t care of their tenants.this’s the same issue I had with them when I had to write several mails and calls to ask what was the procedure,and they ve been always evasive. People stay away from this company !!!

True · 17 August 2021

★★★★★ 5/5

Google

Exceptional service and communication given throughout me buying a property. They were always on hand to deal with queries in a polite, professional and friendly manor. Felicity, Beth & Abbie worked relentlessly to try and speed up the …

Jay · 4 October 2022

★★★★★ 1/5

Trustpilot

Absolutely awful management

Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.

RJ · 18 June 2021

★★★★★ 5/5

Google

Mann has managed our property in Canterbury for more than 7 years. We have been completely satified with their services.

Roswitha · 13 March 2024

★★★★★ 1/5

Trustpilot

Landlords: avoid at all costs! (Canterbury)

Canterbury branch of Mann is hopeless. I used them as a landlord and their full management service was shambolic. Their checkout process failed to point out problems which my new tenant spotted immediately and needed me to pay to fix as the deposit had already been released. Worse yet, their rent and legal protection insurance failed to pay out rent arrears when my tenant stopped paying rent as they changed the contract during the tenancy to wriggle out of it. I lost so much money using these guys and recommend you avoid them if you’re a landlord. Crooked or incompetent, it’s hard to say, and maybe both. Just don’t.

Annoyed · 18 April 2021

★★★★★ 1/5

Trustpilot

Useless , abusive , giving out personal details without permission

I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.

Andrew · 11 April 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking 0/10 stay away

Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money

Rachael · 29 March 2021

★★★★★ 1/5

Trustpilot

Do not ask your property for letting in…

Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant. This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times. moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed. I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing. Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do. Do not consider Mann countrywide Woolwich Arsenal branch.

Sunhee · 21 January 2021

★★★★★ 5/5

Google

Very pleased with the efficient and professional service we have just had in letting out our property in Canterbury, after being left without students for the first time. The Mann and Co team came up with plan which meant that within a few …

Crispin · 4 October 2021

★★★★★ 5/5

Google

We recently purchased our new home through Mann. We were incredibly impressed with the service, professionalism, responsiveness and ownership of the transaction provided by Felicity and also her colleagues if she was unavailable for any …

Hayley · 4 October 2022