Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleA well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgable
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIt's so bad, they don't even deserve 1 star
Renting with them has been a completly horrible experience!!!We paid £700 admin fees, non-refundable, for all the contracts, documents, inventories they needed and when we made them a complaint, because they left us for 4 MONTHS WITHOUT A SHOWER, we've been told that they cannot be helt accountable, because no contract has been signed directly with them.Horrible people, disgusting customer service. They don't care for their customers.I will never trust a renting agency again, because of them
1/5
GoogleWould give 0 stars if I could - these people SCAM you for money, especially students. You pay the deposit in cash and they word their way around it in the contract/tenancy agreement to look like you have never paid a deposit and therefore …
Hi Emily, I am very sorry to read that you were disturbed during a recent viewing of the … More
1/5
TrustpilotBad workman
Had work done on my home by SM property maintenance. Rude and shoddy work.
4/5
GoogleJak Wellard and the team at Mann were very helpful in finding us a place for a half-year stay in Canterbury - we were very pleased with the service, and recommend them.
5/5
GoogleAll staff are very friendly. Thank you for your help!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI viewed a room in Canterbury with one of the staff, her name is Rafaela. She’s definitely passionate about her job. I really recommend her if you trying to rent/buy or sell a property. Thanks for the lovely service
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
TrustpilotDreadful service
Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.
5/5
GoogleFound a buyer for my house quickly, acheived a good price, better than I had anticipated. Felicity, Beth and Abbie very helpful and friendly. I would not hesitate to recommend them to others.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been having problems finding a proper property for months and we received super helpful guidance and we were able to find the right property for us the next day from contacting them. Great and super friendly staff. Would highly recommend!!!
Thank you tooulee 420 for your wonderful review, it is very much appreciated. Kind regards, Mark
5/5
GoogleAmazing team, they are very helpful and handle everything very well, rafaela great women, was always told they were not good but more than happy i decided not to listen to other people and contact them myself, if your just moving to …
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
4/5
GoogleI dealt virtually solely vwith Felicity Baker during my purchase who was brilliant . Without her the transaction would have taken much longer ,in fact I probably …
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional. I got my necessary info before moving in.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team, extremely helpful and very smooth easy process!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleOverall we had a good experience buying a property through Mann, the people were friendly and human, however not always 100% reliable at replying to emails, perhaps as so many different people seemed to be involved. Apart from that minor point though they were helpful and much nicer to deal with than most estate agents.
5/5
GoogleI have had an extremely pleasant experience dealing with Rafaela as my boyfriend and I have been moving house. She is a friendly person and has been very honest and efficient. We would recommend working with her to friends in Canterbury.
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleJoe, and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful in ensuring a very quick tenancy to an amazing property, compared to other agents in Canterbury I felt so valued and so looked after.
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleI have arrived in Canterbury extremely anxious with my sister. We had a very limited time to find a student apartment to finish our visa applications. We have visited countless agencies without any success until we have found Mann. We were …
Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. … More
5/5
GoogleI cannot thank the lovely Rafaela Kyriakidou enough for finding me and my friend an amazing flat and for making this experience as easy and enjoyable as possible. She is super friendly, helpful, knowledgeable and professional and she …
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleAfter some terrible experience with another estate agents in Canterbury, I decided to go with Mann and Co after being impressed with their professionalism on a house viewing. I was genuinely impressed with all the extra work and effort that …
Thank you Dion for your very kind words. Jordan and her team at our local Mann branch will appreciate your review and 5* score. Very much appreciated. Kind regards, Mark
5/5
GoogleThanks to Clive and his team for their friendly support, which helped ease the many problems of selling a house when living 200 miles away.
5/5
GoogleBeen with Mann countrywide for few years now and always been pleased by the lettings department customer service. Mr Paul Hughes and Ms Rafaela Kyriakidou are very amazing people in all aspects and always a pleasure to deal with.
Thank you for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleFantastic staff very helpful and professional
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently used Mann for a property sale and cannot rate them highly enough. Service was extremely professional, yet friendly and sensitive to my particular situation. I never had to chase for updates and was very impressed by their tenacious …
Many thanks Alison for your excellent 5* review and recommendation. It gives me great pleasure to read that once again our Mann branch were professional, friendly and provided you with regular updates. Kind regards, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
