Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis is the worst company possible. Over the past two and a half years, I, as a Landlord, on the 'full management' service, have had to chase Mann up and constantly pester for information promised; feedback and quotes for work. The term …
Ros · 4 October 2017
Agent replied · 30 July 2023
Good afternoon Ros, thank you for your feedback. I appreciate that these issues must be very frustrating for you and, therefore, I am going to ensure that a Manager is in contact with you regarding your points above as we really hope to … More
★★★★★ 1/5
GoogleThe WORST agency I have ever dealt with. Never get call backs, never get email responses, NO MANAGER, no one is ever aware of anything, no information is ever recorded on their system, extremely difficult to speak to the right person, they …
Bruce · 4 October 2017
Agent replied · 30 July 2023
Hi Bruce, I'm terribly sorry that you the service you received fell well below par and we sincerely apologise for this. Should you wish to contact us regarding your experience then please do so on customercare@countrywide.co.uk. With kind regards
★★★★★ 1/5
TrustpilotHorrendous
Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.
Laura · 17 January 2024
★★★★★ 1/5
GoogleA truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student!
They lie, convolute things, and they are lazy.
Stay away from this letting agency if you don't want your time wasted and money stolen.
Jack · 31 July 2017
Agent replied · 30 July 2023
Good Morning, we are sorry to see this. Please be assured that all feedback is taken very seriously and we would like to thank you for bringing this to our attention. If you could please provide us with more information at customercare@countrywide.co.uk regarding this we will be able to look into this further for you. Many Thanks.
★★★★★ 1/5
GoogleAbsolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month …
Clare · 4 October 2023
★★★★★ 5/5
GoogleInitially the price quoted was shockingly high but we were assured that the service we would receive would be worth it....and they were right. We felt supported and informed throughout the whole process. Special mention for Marie for keeping us calm when it went wrong and for Tom for making us laugh when we needed a chuckle.
Our buyer admitted that they decided to buy the property from the photographs alone.
Linda · 26 July 2019
★★★★★ 1/5
GoogleThis agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their …
Panel · 4 October 2017
Agent replied · 30 July 2023
Thank you for your review. We are deeply sorry to hear this. It is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these … More
★★★★★ 5/5
GoogleWe brought our new home through Mann, Jordon & her team are amazing, along with Emma. They all pushed & rang everyone sometimes daily to support the sale going through. I would recommend them , so helpful. Thanks again.
Sue · 22 March 2019
Agent replied · 30 July 2023
Congratulation on the purchase of your home. It is great to see that the Canterbury, Mann team were once again able to provide their proven 5 star service. Thank you and best wishes in settling into your new home. … More
★★★★★ 5/5
GoogleVery helpful and super supportive. A well deserved 5 stars from me 😃 …
FR3SHA · 1 March 2025
★★★★★ 1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit.
I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House
The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
Maria · 3 October 2023
★★★★★ 5/5
GoogleI have been working with Mann for last 2 months to sort out renting a flat on quite short notice and I have been very impressed with my experience. …
Luke · 4 October 2021
Agent replied · 23 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleFirst class and very professional service from Michael and the team as always.
Thanks
Steve
Steve · 26 July 2021
★★★★★ 1/5
GoogleTotally useless, they delay payment, mess up inventories. Lots of young people working for them with no sense of professionalism and obligation. Rude when you confront them and frankly, more of a problem than a solution. One of the worst …
Amir · 4 October 2016
Agent replied · 30 July 2023
Unfortunately this review relates to our lettings team and their page can be found here - https://goo.gl/n8eXrX. We are disappointed to read that our service levels and your customer experience fell short of your expectations. Our customer … More
★★★★★ 5/5
GoogleI have to say the service I received from felicity was fantastic she kept me up to date all the way through my purchase and also recommended me to Emma who found me the best mortgage.
James · 22 March 2020
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
★★★★★ 5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.
All online flat photos are authentic. The homes are in excellent condition.
Additionally, they ensure that the home is professionally cleansed prior to your move-in.
Every (minor) concern I had has been resolved swiftly.
Strongly endorse them
Randrit · 2 May 2023
★★★★★ 5/5
GoogleLauren helped me massively when I was moving out of a house and had to change the tenancy agreement. Very kind, helpful and attentive. Thank you!
Millie · 22 March 2022
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently signed a letting contract through MANN.
Generally, I would like to say that I am fully satisfied regarding the smoothness of process as well as how staff are super friendly. …
Rasmi · 4 October 2019
Agent replied · 30 July 2023
Hi Rasmi, Sorry to read you feel this way. Please contact us via review@countrywide.co.uk so that we can gain further a full understanding of your concern. … More
★★★★★ 1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
Wendy · 23 January 2022
★★★★★ 1/5
GoogleDon’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days …
David · 4 October 2020
Agent replied · 29 October 2023
Hi Cabpool, Sorry to read this has may have been your experience. Should you wish to discuss further, please contact us at review@countrywide.co.uk.
★★★★★ 1/5
GoogleHorrible customer service. Some of the estate agents are rude and disrespectful. No communication, I have to call or go there to find out what's going on. I wouldn't recommend this to anyone.
Lisa · 22 March 2019
Agent replied
Lisa, I am sorry to read that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
★★★★★ 1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
A · 6 July 2022
★★★★★ 5/5
GoogleThey are transparent with the availability and the price.
The guy called Matthew is a pretty professional agent. …
Jesse · 4 October 2016
★★★★★ 5/5
GoogleExcellent service, very friendly and helpful members of staff. Highly recommended.
SHAYO · 22 March 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf I could rate 0 stars, I would.
My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples. …
Toby · 4 October 2017
Agent replied · 30 July 2023
Good Morning,
We are deeply sorry to hear this. It is imperative that all our customers … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
