Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleFantastic, efficient and friendly service. Will definitely use them next time I sell a property in Canterbury Kent.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
TrustpilotLetting of Room
Excellent Great fast service
1/5
TrustpilotAppalling staff
I phoned today to book a viewing, I spoke to a girl named Amelia and was outraged by her tone and general lack of knowledge. If they can’t even check that their staff can speak correct English then I have no confidence in this company.
5/5
TrustpilotI had a wonderful experience at Mann
I had a wonderful experience at Mann. I worked mainly with Anne, she was there every step with us as we purchased our first home. Nothing was ever too much trouble, even when I was calling her for updates non stop! Great communication. Would definitely recommend Mann
5/5
GoogleI was very pleased with selling my house through Balgores. The whole process from start to finish went very smoothly and was dealt with in a most professional manner and I was kept informed of the progress of the sale on a regular basis. I would not hesitate to recommend them.
5/5
GoogleMichael has provided an excellent service in helping us attain a mortgage, always keeping us up to date with our progress and informing us of everything you could need to know when purchasing a house.
1/5
GoogleTerrible service, incompetent and rude staff will not be dealing with this company again
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at … More
1/5
TrustpilotNot instant
I’ve been online for a instant valuation, filled in my details and then the message. WE WILL CONTACT YOU SHORTLY. How can they be described as being instant. I will not be instructing them.
1/5
TrustpilotVILE Company.
The most horrific experience I have ever had with any estate agent. They NEED to be shutdown. Rude, disgusting and corrupt staff. Stay miles away from this company if you value your health. VILE.
5/5
GoogleVery efficient, enterprising and helpful agents. The entire process was quick and smooth! Highly recommended.
Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. … More
2/5
TrustpilotThey don't pay attention to your budget
I gave Mann my details, and so far they've only been sending me properties which are out of my price range. I'm pretty sure they ask you your yearly income so that they can just decide what your budget REALLY is, and it's annoying as hell.
5/5
GoogleExcellent service, kept informed at all times. Fast, friendly, knowledgable and reliable. Highly recommended.
Hi Mark Thank you for leaving this review and for the 5 stars and recommendation as well! Kind regards, Chris
1/5
Googleabsolutely inept bunch of people!!! I couldn't post this without highlighting one star, they deserve minus.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
5/5
GoogleSIMPLY AMAZING PROFESSIONAL TEAM. ADDITIONALLY, DANNY IS AN EXCEPTIONAL INDIVIDUAL. THE BEST I HAVE COME ACROSS IN HIS FIELD. KEEP UP THE GREAT WORK.
1/5
GoogleI opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with …
1/5
GoogleWe have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when …
5/5
GoogleI didn't actually use Mann & Co to sell my property in the end, but the dealings I had with them were excellent.
5/5
GoogleExcellent service and advice, couldn’t have been more helpful.
Thank you Jayne for the amazing 5* review. Best wishes, Lucy
5/5
TrustpilotGreat all round
Was shown a possible rental by Samara in the Lewisham branch. She was very friendly, professional and informative. Definitely recommend.
5/5
TrustpilotFound them to be helpful and well…
Found them to be helpful and well priced with their properties
1/5
GoogleAbysmal service. The student accommodation I moved into was full of problems. The cooker was smoking each time it was used, the fridge freezer didn't work, the shower had no hot water running through it and the furniture was dirty. I had to …
1/5
GoogleAbandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, …
5/5
TrustpilotThankyou Misty and Dominica Mann Sydenham …
Had just had an excellent experience with Mann Sydenham. Communication excellent, transaction very smooth and house let very very quickly. Thankyou Misty and Dominika 👍
1/5
GoogleHighly unorganized and unprofessional angency. Disappointing experience. Would NOT recommend.
Good Morning, we are deeply sorry to hear this. If you would like to send more details to customercare@countrywide.co.uk we will be able to look into this further for you. Many Thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann Canterbury, 79 Castle Street, Canterbury, Kent, CT1 2QD.
