Trusted Agent profile · Canterbury, Kent
Verified
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, Kent, CT1 2QD
Part of Mann, see every office.
Mann's office in Canterbury, Kent, at 79 Castle Street, is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
1/5
GoogleIf you are a student stay away from these people.
Good afternoon, I'm sorry that your experience has been this way - if you would like to give details on what went wrong and how we can improve then please send us the info to customercare@countrywide.co.uk. With kind regards
1/5
TrustpilotTerrible service received a quote asked…
Terrible service received a quote asked them to go ahead and arranged the collection of the vehicle, not even been touched and sent another quote which was more than double the original, totally incompetent, would rather give no stars
1/5
GoogleWorst company I have ever encountered
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
1/5
TrustpilotDisappointed with Service as was not…
Disappointed with Service as was not requiring a residential mortgage but a buy to let .Lewisham office too focused on commission not customer .
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotAVOID LIKE THE PLAGUE…
Literally have never ever experienced service like this before. Avoid like the plague - incompetent, rude, unprofessional and probably illegal some of the ways they practice. AVOID!!!!
1/5
TrustpilotWorst ever agency
Worst ever agency, please do not go there.Not even bother to turn up more for a viewing let along the to call that they did not have the key for the property.
3/5
GoogleRating only, no written review.
1/5
TrustpilotI would not even give them 1…
I would not even give them 1 star...they are basically scum, devoid of any professionalism or ethics, and could not be trusted. Some of their actions verge on illegal.
5/5
TrustpilotExcellent service from A to Z
Excellent service from A to ZHelped me out in everyway possible And if you re looking for a property in ramsgate Definitely go to them!!
5/5
TrustpilotFriendly and helpful team here in…
Friendly and helpful team here in Canterbury. Our friend Dan ok the team helped us an awful lot!! Great company
1/5
GoogleUseless staff. We went for a showing 18months ago. They were late. We chose the flat before they arrived. Didn't need them. We get a charge for admin of £550. …
5/5
GoogleRating only, no written review.
5/5
TrustpilotUsed the margate branch to rent a…
Used the margate branch to rent a property recently and must say that we got brilliant service from Bradley and colleagues.
5/5
GoogleVery professional team - took the ‘pain’ out of moving.
5/5
GoogleExcellent service throughout the buying of my home highly recommend and the bottle of wine was a great touch. Thank you
1/5
GoogleI'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business. …
1/5
GoogleThese people are criminals. They invite themselves in to your home without warning and refuse to return deposits. Avoid at all costs.
1/5
TrustpilotHorrific
Horrific. Avoid this company at all costs.
1/5
TrustpilotPlease offer a zero option
Awful in every way. Lies, avoidance and disinterest, except when adding extra charges for things they did not do.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann Canterbury, 79 Castle Street, Canterbury, Kent, CT1 2QD.
