1/5
GoogleAbsolutely useless - beyond useless. If I could give no stars I would. Clueless, hopeless and gormless. Avoid at all costs.
Trusted Agent profile
Verified
Mann Canterbury reviews
★★★★★
751 reviews across 3 platforms
79 Castle Street, Canterbury, CT1 2QD
Part of Mann, see every office.
Mann's Canterbury office at 79 Castle Street is rated 3.7 out of 5 across 751 reviews on three platforms, including 519 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026.
Awards
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google5/5
TrustpilotMann Countrywide
Very helpful and always returned emails quickly. Made what could have been a stressful situation very easy!!
4/5
TrustpilotI have been impressed with the…
I have been impressed with the professional service I have received
5/5
GoogleVery very professional and great staff who kept us up to date during the whole process.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2025
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
1/5
GoogleSTEER CLEAR AT ALL COSTS 3rd letting agent I've used in Canterbury and definitely the worst, disgusting …
1/5
TrustpilotShocking customer service do not sell…
Shocking customer service do not sell your home with this company go elsewhere
1/5
TrustpilotVery unprofessional
Very unprofessional, poor communication
1/5
GoogleRating only, no written review.
Agent replied · 8 October 2025
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
1/5
GoogleRating only, no written review.
Agent replied · 8 October 2025
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at review@countrywide.co.uk and we’d be happy to look into it for you.
1/5
GoogleRating only, no written review.
Agent replied · 25 July 2026
Hi Danylo, We are very sorry to see this 1 star review and we are keen to see where specifically we have gone wrong. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and support to all our tenants, and we take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your specific concerns in more detail and understand what went wrong. Please contact me directly at ejack@winkworth.co.uk or call us at 01180 40222301 so we can properly address the issues you've raised. We're committed to finding a resolution. Sincerely, Emma Jack
5/5
GoogleRating only, no written review.
Agent replied · 25 July 2026
Hi, Thank you for this 5 star review!
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2025
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleRating only, no written review.
Agent replied · 26 July 2026
Good afternoon, Thank you for your 5 star rating, it is much appreciated. Regards Balgores
5/5
GoogleRating only, no written review.
Agent replied · 25 July 2026
Thank you for this kind review!
5/5
GoogleRating only, no written review.
Agent replied · 25 July 2026
Thank you for this review!
5/5
GoogleRating only, no written review.
Agent replied · 25 July 2026
Hi, Thank you for your review!
2/5
GoogleUnprofessional- overall bad service as a buyer
1/5
GoogleWorst estate agent ever They never get anything done …
5/5
GoogleNice and friendly staff
3/5
GoogleRating only, no written review.
Agent replied · 1 September 2024
Hi obianuju ochinanwata, . If you have any concerns, please feel free to contact us at review@countrywide.co.uk. We would really appreciate your input. Kind regards, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Agent replied · 9 May 2024
Thank you Adewale!
4/5
GoogleRating only, no written review.
Agent replied · 14 August 2024
Thanks leaving us a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mann Canterbury
How many reviews does Mann Canterbury have?
Mann's Canterbury office has 751 reviews across three platforms: 519 on Google, 1 on Facebook, 231 on Trustpilot (across the whole business).
What is Mann Canterbury's rating?
Mann Canterbury is rated 3.7 out of 5 across all 751 reviews, and 4.3 out of 5 on Google from 519 reviews.
Has Mann won any awards?
Yes. In The Trusted Agent 2026 awards: Mann, Canterbury won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
Where is Mann's Canterbury office?
Mann Canterbury, 79 Castle Street, Canterbury, CT1 2QD.
