Mann reviews

★★★★★ 5/5

Google

A huge thank you to Ilya, the Lettings Manager, and Katie, who were both absolutely fantastic throughout the entire process. They were incredibly proactive, professional and hands on from start to finish. As a landlord, it's reassuring to know that everything is being taken care of. They kept me updated, stayed on top of every detail and worked hard to secure a great tenant quickly, making what could have been a stressful process feel straightforward and well managed. Their communication has been excellent, their fees are very reasonable and the level of service has exceeded my expectations. I'm genuinely pleased that Mann Gravesend are managing my property and I look forward to continuing our relationship. If I purchase any further properties in the area, I wouldn't hesitate to use them again. Highly recommended for any landlord looking for a knowledgeable, responsive and reliable letting agent.

Barry · 23 July 2026

★★★★★ 5/5

Google

Hi Manns, I just wanted to say Katie has been absolutely superb throughout this whole process. She managed to get a tenant secured incredibly quickly, the whole process literally took around 5 days from start to finish. To be honest, Wards had the property on the market for weeks and never really got the ball moving, so the difference was night and day. Katie kept me informed throughout, explained exactly what I needed to do, and made everything really straightforward and stress-free. Really appreciate all the help and professionalism from her.

Big · 23 June 2026

★★★★★ 5/5

Google

Honestly the process has been so easy. The team has been amazing and Katie has been so helpful with the moving process. I’m a severe stress head when it comes to moving but she has honestly made it so much easier and been so helpful with everything regarding paperwork and answering any questions we have had regarding the process. She is so polite and friendly which has made this experience so much more special considering this is me and my partners first home together and we wanted the experience to be a positive one and thanks to Katie it has. I would definitely want to stay with this company when moving in the future.

Shannon · 23 June 2026

★★★★★ 5/5

Google

We have had a great experience with Mann Sales buying our first home. Brooke has been with us since the very first viewing and has kept us informed throughout. She is friendly, polite, professional and happy to answer any questions. She has treated us like people rather than just wanting a sale which we have found with some agencies. A relative’s house was sold through the same branch of Mann 15 years ago and I’m so please that the service has remained at the same high standard.

Charlotte · 13 March 2026

★★★★★ 5/5

Google

I would like to leave my special thanks to Kate.From the very first contact, she was extremely professional, attentive, and transparent in every detail. She was always available to answer questions, quick to respond, and very organized throughout the entire process. She showed great responsibility and care, making the whole experience smooth and stress-free. It was a pleasure negotiating with someone so committed and trustworthy. I highly recommend Kate to anyone looking for someone serious, competent, and dedicated. Thank you very much for all your support!

Anna · 13 March 2026

★★★★★ 5/5

Google

Katie at Mann Gravesend has been absolutely fantastic throughout the whole process. She was professional, approachable, and always quick to respond to any questions or concerns. Everything was explained clearly, and she made what can often be a stressful experience feel smooth and straightforward. Katie kept us well informed at every stage and genuinely went the extra mile to make sure everything was handled efficiently. Her communication and attention to detail really stood out, and it was clear she cared about getting the best outcome. I wouldn’t hesitate to recommend Katie and the team at Mann Gravesend to anyone looking for a reliable and supportive letting agent.

Andrei · 13 February 2026

★★★★★ 5/5

Google

“Katie was excellent from start to finish. She negotiated really well on our behalf and helped us secure the rental quickly. She was professional, approachable, and always kept us informed throughout the process. Her communication was clear and she made everything easy and hassle-free. Highly recommend Katie for anyone looking to rent a property.”

Saheed · 30 March 2026

★★★★★ 5/5

Google

I would like to say a massive thank you to Kattie, for her incredible assistance in finding me a home. She made sure everything was done smoothly with nothing to worry about. Kattie, you're an absolute gem! Thank you ever so much!!

Docky · 23 June 2026

★★★★★ 5/5

Google

“Katie was brilliant throughout the renting process. She is a great negotiator and helped secure the property for us quickly and at a fair price. She kept us updated at every stage, answered all our questions promptly, and made everything smooth and stress-free. Very professional and friendly service, highly recommend.”

Owonle · 30 March 2026

★★★★★ 5/5

Google

We’d like to give a very special thank you to the Mann team and especially Brooke. We are first time buyers, so the whole process was new to us. Brooke was there every step of the way, from multiple emails/calls and constant viewings of the …

Joe · 23 April 2026

★★★★★ 5/5

Google

Chloe and the team at Mann's provided an excellent service. She was always available to accept my calls and answered any email queries very quickly and efficiently. They made a potentially stressful process manageable and easy to navigate. I would recommend Chloe and her colleagues 100%

Mark · 23 April 2026

★★★★★ 1/5

Google

If you are a tenant who values your money and peace of mind I would AVOID this estate agent at all costs!! The major problems started 3 months before my tenancy was due for renewal. In 2022 I submitted my offer at asking price for a 2bed house in Gravesend. With this, I also had a cover letter stating how I’d love to be a long-term hasslefree tenant & my offer was quickly accepted on this basis. After 9 months of living at the property, the landlord decided to increase my rent by roughly £200 per month without directly stating this. The branch manager, Katie, tried to sneakily do this by claiming my landlord had changed his mind on fixed term tenancies and is adamant on a “periodic tenancy” moving forward. I of course declined this due to the lack of rights as a tenant and quickly saw the house listed for £150 MORE/month online, despite having 3 months still remaining on my tenancy! Shortly after I vacated the property I was informed by Katie that the landlord wanted to keep my ENTIRE deposit (£1384) for “Lightbulbs, A dustpan & brush, general cleaning and garden maintenance” I was stunned to hear this, having only lived at the property for 1 year as a single lady who was out working min. 5 days/week, 12 hours daily. The property was kept in excellent condition as it was empty 80% of the time! After months I was left with no choice but to take the landlord to court where I was awarded around £950 of my money back. The judge rejected several of the claims and agreed the fees were massively inflated. The agent’s delivery of this entire situation was obnoxious and showed little remorse in the end. When I come to think of it, they more than likely had a scheme with the landlord so they could both keep a share of my deposit. The only reason I’m sharing this review now is because I keep on receiving annoying emails from the council about their new tenants who are failing to pay their council tax bills. I have requested several times for my personal details to be removed, but the message does not seem to be getting translated to them or the council.

Nia · 23 July 2026

★★★★★ 5/5

Google

I'm very impressed with the registration process with MANN , the entire process was straightforward and the staff Mia is very professional , the staff are always eager to clarify my worries and the entire process was smooth Thank you

Onyemelukwe · 23 May 2026

★★★★★ 5/5

Google

Chloe Smith was very professional when dealing with my purchase, she kept me well informed throughout the process, always got back to me on time. Also, she helped get the deal through so quickly as she kept chasing the seller whenever an …

Nabil · 23 April 2026

★★★★★ 5/5

Google

Just wanted to thank Chloe at Mann's Gravesend branch, professional and courteous throughout, for her service I would give her 5 stars. However, I do think it would greatly improve their customers experience by …

Chris · 23 May 2026

★★★★★ 4/5

Google

It is Never easy selling a home, when it belongs to a parent in care,Everyone in mann office where polite and professional, 1st buyers where very poor to deal with, 2 nd person now owns my dad's home that's all I wanted thanks to Chloe and staff at Mann co happy Christmas

Richard · 26 December 2025

★★★★★ 5/5

Google

We rented the apartment through Mann, and it was a wonderful experience. Everything was very fast, clear, and professional. I would especially like to mention Mia Brooks, she is truly a professional, very pleasant and friendly. Thank you very much!

Олена · 13 March 2026

★★★★★ 5/5

Google

Fantastic service from Ilya and Katie at Mann Lettings, Gravesend. Ilya made a great first impression, and Katie kept us updated throughout. They handled everything professionally and brought the process to a smooth close. Thank you.

Oye · 8 April 2026

★★★★★ 5/5

Google

I cannot thank Katie highly enough for her support when renting my property. I was very specific in what I was looking for with regard a tenant and she matched my wishes completely. The whole process was efficient, professional and more importantly bespoke to my own requirements. Thank you.

Deborah · 17 December 2025

★★★★★ 5/5

Google

Katie has been a huge help in helping us rent our flat. She has gone above and beyond to make everything happen and we are very happy with the service we have recieved. Thank you!

Sam · 13 March 2026

★★★★★ 5/5

Google

Katie was so amazing in getting me moved in. She provided all the neccessary infomation and explained everything to me.

Mekele · 23 June 2026

★★★★★ 5/5

Google

Had a great experience with Mann Agency. Katie was especially helpful throughout the process professional, responsive, and supportive from start to finish.

Anagha · 23 May 2026

★★★★★ 5/5

Google

Really smooth process, Katie was very helpful throughout and it really is appreciated

Eamon · 23 June 2026

★★★★★ 5/5

Google

Katie has been great always very helpful

Hannah · 23 July 2026