Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an amazing experience with this letting agency, mainly working with Katie and with Mia assisting throughout the process. Both of them were incredibly helpful, patient, and always happy to answer every question I had, no matter how …
Boshra · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We're so glad you had a stress-free moving experience with us. Our team, especially Katie and Mia, always strive to provide top-notch service and make sure our clients are well taken care of. We love hearing … More
★★★★★ 5/5
GoogleWe had such a lovely experience letting with Mann, the staff we had interactions with were very pleasant and helpful 😊. Lots of thanks to Kara and Katie for all their help, they gave us all the information we needed and made all the arrangements to rent the place we are in, in less than 3 weeks.
Thanks again 😁
Anjolajeofa · 1 May 2023
Agent replied · 30 July 2023
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleGreat service! I wanted to move quickly and they made the process as swift and quick as possible. Harry did a good job of presenting the flat and talking me through the process. Kelly was very responsive via emails and calls. I appreciate their help and now I'm enjoying my new home - just in time for the cold winter. I'd recommend to anyone.PositiveResponsiveness, Quality, Professionalism
Philip · 26 August 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLeigh and his team came on board as our second estate agent and we couldn’t have been happier with them. They only brought genuinely interested parties through our door which eliminated a lot of time wasters and they were very transparent with their feed back. At the very end of our sale Leigh really went above and beyond to support our purchaser and us in pushing both our exchange and completion through and we really couldn’t have completed without his help and going between all parties and solicitors.
We were beyond disappointed with their recommended solicitor though so just a heads up!
Thank you to Leigh, Ryan, Mohamed and the team!
Ann-Julie · 14 August 2019
Agent replied
Many thanks Ann-Julie for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation.
Kind regards, Lucy
★★★★★ 1/5
GoogleI would avoid this estate agents. I would not even given them 1 star. Had the most stressful, upsetting experience ever. If you ever buying a property. Forget it. Or at least before you start spending money and energy on getting everything ready. Make sure you get them to take the property off the market. Especially if they agreed to this.
We saw a property that we liked and gave the asking price in the agreement that the property was taken off the market. We did not want to get into any bidding wars.They never did this. They never told us that someone had already viewed ir was having trouble with their paperwork. In the meantime, myself and my husband took days off work to visit banks, solicitors, meeting with contractors etc. We spent £400 on fees. Plus took unpaid days off to get everything sorted. Which we had ready for the estate agent. Only to be told a week later that someone else was now interested.
Where does that leave us. Who is going to reimburse our loss of earnings and expenses. When speaking on the phone they were despondent, rude and completely detached. I understand they are doing their job. They want to squeeze enough money out of you. However. They really played us. They were unprofessional about the whole thing. No remorse what so ever. I felt deflated with the whole experience . So we told them we were out. My love for the house went. They took the enjoyment out of us buying a house.
If you want to get on the property ladder. Avoid going to Mann estate agents in gravesend. Don't be fooled by their cheap talk and fake smiles.
Saab · 31 July 2019
Agent replied
Hi Saab,
I am sorry to read that unfortunately further interest came forwards on a property you were interested purchasing. However, within England and Wales no sale is final until the point of exchange and their are requirement, under law, on an estate agent to make our client, the seller, aware of any further interest and any additional received offer with the seller making the ultimate decision. Unfortunately, while I appreciate you may have occurred legal cost, this is an inherent risk to both sides should a sale not proceeded for what ever reason. If you wish to discuss your concerns further, please contact our Customer Relations Team at review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleSukhy was the most helpful estate agent I have ever dealt with. She knew my requirements and found a home for myself and my family. If you want a polite, friendly and a 5 star service use them.
Claire · 26 July 2024
Agent replied · 25 August 2024
Thank you for your terrific 5* review Claire. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust purchased a property very happy with communications & the entire process…Brooke who dealt with everything was superb chasing up seller, solicitors & pretty much everything. Big thank you too Brooke Williams sales negotiator
Marc · 13 March 2026
Agent replied · 13 April 2026
"Thank you so much for your kind words! We are thrilled that you had a positive experience with our team, especially with Brooke's superb service. We appreciate your trust in us and hope you enjoy your new property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI just want to say a big thank you to Kara Couchman who helped me every step of the way throughout the process of viewing my property to the handover , she was willing to answer any questions I had and made it a smooth process !
Dynelle · 27 October 2023
Agent replied · 29 October 2023
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleHighly recommend Katie from lettings Gravesend.Katie handled all stages of the move was always on the end of the phone when needed thanks for everything Katie.
Lorraine · 27 October 2024
Agent replied · 10 November 2024
Thank you for your 5* review and recommendation Lorraine. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience working with Karolina & Sally has been nothing short of execeptional, with the Sale of my flat. They have kept me updated along every step and actually call when they say they will, long may this continue. Thank you
Nim · 25 January 2024
Agent replied · 25 March 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of dealing with a young man from Lettings called Harry from the Gravesend branch.
Out of all the estate agents that I have dealt with in gravesend with Lettings, Harry has been the most helpful, polite and nicest person I have had the pleasure to deal with I am sure he will go far.
Kind regards
Mrs Annie HallPositiveProfessionalism
Annie · 26 August 2021
Agent replied
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleGreat team to work with. Sukhy was extremely helpful and kept me updated every step of the way. Would defo recommend!
Devinder · 16 November 2024
Agent replied · 23 November 2024
Thanks Devinder for taking the time to leave us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Mann lettings! I have been searching on the market daily for the past 6 months, and it was a horrific experience until Mann lettings stepped in. My situation was a bit more complex due to work reasons, and the service provided by Mann alleviated all the stress. In particular, Katie Perry, who assisted in finding the property (including paperwork) and Jodie Dixon, who has been an absolute star from the viewing to liaising with the landlords, finalising the tenancy agreement and post-move-in check-ups. I can't complain, excellent service; thank you Katie and Jodie!!!
Alim · 2 March 2023
★★★★★ 5/5
GoogleAmazing service from Brooke very professional and was very helpful. She went above and beyond to help us buy our first home.
Martyn · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! Our team is dedicated to providing exceptional service and we are so happy to hear that Brooke went the extra mile to help you achieve your dream of homeownership. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWorked with Katie G whose customer service was great, she was patient and kept us updated if we needed any information provided. Thaxs
Tino · 21 August 2024
Agent replied · 25 August 2024
Thank you for leaving us your superb 5* review Tino. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is the best Letting agency ever.
All they do is fast, easy, professional and so understanding.
I am with them since more than 10 years and I never had any problems, all that I have is help and support.
Thank you Katie Perry, thank you Kara. 😊
Anna · 1 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally happy with the service at Mann when selling my Victorian terrace in Gravesend. …
Hannah · 23 April 2026
Agent replied · 23 August 2026
Thank you for sharing your experience with us! We are thrilled to hear that you had a smooth, professional, and easy transaction with our team. Our goal is to provide exceptional service and results for our clients. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSo my renting experience this time was a million time better than before , all of it because of an excellent professional agent called katy! …
Dima · 13 January 2026
Agent replied · 16 January 2026
Thank you for your review! We're thrilled to hear that your renting experience was a million times better this time around thanks to our agent Katy. We'll be sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently let out my home through Mann Estates in Gravesend, and the entire process was seamless from start to finish. Sukhy Hayre, in particular, was incredibly helpful and responsive throughout. She was always on hand to answer any questions and ensured everything ran smoothly, which made the whole experience stress-free. I couldn't have asked for a better service. Highly recommended, a well-deserved 5-star review!
Ravinder · 3 October 2024
Agent replied · 24 October 2024
Thanks for the excellent 5* review and recommendation Ravinder! Thanks for your thoughtful comments about Sukhy and our Gravesend team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMann Letting Agents (Katie and Mia) provided a smooth and professional service throughout my rental process. The team was responsive, helpful.
Sanidhya · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We take pride in providing top-notch and efficient service to our clients. We are thrilled that your rental process was smooth and professional. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSukhy was very helpful and diligent keeping me informed with every step of the leasing process. Satisfied with how everything was arranged and executed.
Sg · 27 May 2024
Agent replied · 25 August 2024
Thank you for your kind words, sg! We're delighted to hear that Sukhy provided you with excellent service throughout the leasing process. If you have any further questions or need assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleSuch a friendly, professional team who made my buying process so easy, from beginning to end. I would highly recommend.
Vicky · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide excellent service to our customers from start to finish. It means a lot to us that you would recommend us. We appreciate your support! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMann agents in gravesend have been absolutely amazing in trying to secure me a property, especially Kara who dealt with me, has been absolutely amazing, and has been great in giving updates and responses.
Peter · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKara & Jay were brilliant from start to finish. Communication is always key in this process, and both were excellent at this, whilst being polite and professional. Highly recommended them!
Harvy · 22 October 2023
Agent replied · 29 October 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
