Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend Jay and Sukhy. They both have been very professional and efficient. Special thanks to Sukhy who is always there to help. Sukhy is a very positive, caring person to deal with. She made my landlord's journey very easy. Thank you so much Sukhy. Whenever I needed her she was always there to help. It shows that she cares for her client which is a massive thing for me. I appreciate your help Sukhy.
Abhishek · 27 May 2024
Agent replied · 25 August 2024
Thank you Abhishek Kayal for the fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMia Brooks was very helpful and friendly throughout all our interactions.
I would recommend Mann letting agents.
Edwin · 30 March 2026
Agent replied · 13 April 2026
"Thank you for your kind words, we strive to provide top-notch customer service and it's always a pleasure to hear positive feedback. We appreciate your recommendation, Mia will be thrilled to hear about your experience! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSally at Mann was absolutely amazing. From start to finish she went above and beyond to ensure my property was sold smoothly and efficiently. Her communication was excellent, she was proactive at every stage, and nothing was ever too much trouble. A true 5-star service, thank you Sally for all your hard work!
Hannah · 13 February 2026
★★★★★ 5/5
GoogleMany thanks to Katie and Mia for helping me with the smooth journey of renting my place. Had wonderful and easy start to finish experience.
Olanrewaju · 9 January 2026
Agent replied · 16 January 2026
We're thrilled to hear that your renting experience with our team was wonderful and seamless, thank you for choosing us! We'll be sure to pass your kind words along to Katie and Mia. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur house hunting experience was nothing short of ease. Katie our assigned agent was more than helpful and made sure we find the best property that met our needs. Will definitely recommend people to trust Mann on their property journey.. Kudos Katie
Nathanael · 16 August 2026
Agent replied · 23 August 2026
Thank you for your kind words! We are thrilled to hear that Katie provided excellent service during your house hunting journey. We will be sure to pass along your compliments to her. Thank you for choosing Mann for your property needs and for recommending us to others. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience working with Chloe during the purchase of my flat. She was always supportive, responsive, and available whenever I had questions throughout the process. Buying a property can be stressful, but her professionalism and willingness to help made everything much smoother. I really appreciated the guidance and would happily recommend her to anyone looking to buy a home.
Claudio · 16 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that Chloe provided such a positive experience during your home purchase. We strive to make the process as stress-free as possible, and we're so glad that she was able to guide and support you through it. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had the pleasure of working with Kara, the superstar letting agent! She not only understood our requirements like a mind reader but also added a sprinkle of fun to the process. Kara's attention to detail was spot on, making our preferences a priority. Plus, she made personal discussions feel like chatting with a friend over coffee. Kara is the letting agent you'd want for a seamless and enjoyable experience! - I couldn’t recommend anyone better.
Aimee · 29 September 2023
Agent replied · 29 October 2023
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeen very impressed with the service provided by Mann Lettings. From the initial chat with Jay through to the high level of customer service provided by Sukhy. Everything moved along smoothly at a good pace. Particular thanks to Sukhy for always being on hand to answer questions and advise. Would definitely recommend Mann to friends because of her input in the whole process.
Ras · 26 June 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us your 5* review and recommendation Ras! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMia was extremely helpful and always kept me updated throughout the process.
Nichola · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We strive to provide the best service possible and we are glad that Mia was able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently used Mann agency in Gravesend to let my property. Ilya (Branch Manager) and Katie (Senior Lettings negotiator) were really helpful and found me a tenant within a week. They have been very professional and transparent about the steps. Highly recommended.
A · 23 June 2026
Agent replied · 23 August 2026
Thank you for your glowing review! We are thrilled to hear that Ilya and Katie provided such excellent service and were able to find you a tenant so quickly. We pride ourselves on professionalism and transparency and are grateful for the recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a landlord I have been using Mann Lettings for a few years and am extremely pleased with the service provided by the staff members - Katie and Ilya. Katie, especially, has been accessible, knowledgeable and very helpful which made the process of finding new tenants a very smooth process. Thank you
Linda · 6 April 2026
Agent replied · 13 April 2026
Thank you for sharing your positive experience with our team at Mann Lettings! We're thrilled to hear that our staff, specifically Katie and Ilya, have provided excellent service and made the process of finding new tenants easy for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThis is my first move and Jodie from Mann Estate and letting Agency in gravesend made this a very pleasant experience for me she was professional, polite and very informative.
Also I would like thank Kara for all of her support with allowing this move to be as smooth possible . The staff always went the extra mile to give me excellent customer service and so I would definitely use them again, if needed, in the future.
Thanks for all your help guys :)
Lennard · 1 April 2023
Agent replied · 30 July 2023
Many thanks for the great review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been dealing with Kara for a very long time and she has been very professional and supportive. She is very prompt to respond to any queries. I have always been extremely happy with her assistance. She dealt with my tenancy issues perfectly and offered great advice when needed. I would give 10/10 to Kara, What an Asset to the company. Mann Sales and Letting is recommended to all.
Benjamin · 10 December 2023
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKara, Kara, Kara, I could write a thousand words and it wouldn't be enough!
Great communication throughout, really takes in the personal side of trying to rent a property and takes time to understand us! Honestly, we wouldn't want anyone else to run the process for us, a real life saver at times and a great asset to Mann.
Moving is meant to be stressful... not if Kara is your letting agent.
Adam · 29 September 2023
Agent replied · 29 October 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhen we needed to rent a house in Gravesend, Katie went out of her way to help us. She showed us two or three properties that weren't quite right but instead of giving up she listened carefully to our comments and then came up with a house that wasn't even officially on the market yet. Guess what, it was just right. Five stars for you!
Tom · 13 April 2025
★★★★★ 5/5
GoogleWith my completion date now in place, I’d like to leave a review for Chloe Smith. From the very first viewing, she was incredibly compelling and genuinely made the property stand out, exactly what you’d want from a great estate agent. …
Laolu · 23 April 2026
Agent replied · 23 August 2026
Thank you for taking the time to leave such a glowing review, it means a lot to our team! We're thrilled to hear that Chloe went above and beyond to make your experience with us a great one. We pride ourselves on providing exceptional … More
★★★★★ 5/5
GoogleOur letting advisor, Mia, is a top notch professional, right from the beginning of us looking for a place to call home for the next year. Though our notice was a last minute demand the communication with her was precise and fast. Thanks to the Mann team
Amanda · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled to hear that Mia was able to provide top-notch service during your search for a new home. Our team here at Mann is dedicated to providing efficient and precise communication, even in last-minute situations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleThe worst service ever received from any establishment. COMPLETELY DREADFUL!!! The whole branch from Manager to staff is an utter shambles. Complete incompetence and spend all your time mopping up their mistakes. Paying big fees for loads of stress!! One star is minimum you can select.. Zero Stars is even too generous. No communication at all ...no one in the branch cares. I do not recommend Mann Gravesend at all. GO ELSEWHERE.
Sally · 2 December 2022
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Sukhy to let out my property, and I couldn’t be happier with the experience. From the beginning, Sukhy was proactive, professional, and always available to answer any questions I had.
Pooja · 19 November 2024
Agent replied · 10 December 2024
Many thanks for your marvellous 5* review Pooja. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience with Mann Estate Agents, especially Katie!
Katie went above and beyond to help me secure a house for myself and my little girl. No question was too silly and no request was too much. Renting on my own for the first time was daunting but Katie took the worries out of the experience. Thankyou for all your help!
Lauren · 4 March 2025
★★★★★ 5/5
GoogleMany thanks to Katie and the lettings team at Manns in Gravesend. Our recent experience with placing new tenants in our property was outstanding, quick turn around, painless and professional. We have been using Manns for 9 years and would be happy to recommend the team who have never failed to go the extra step and help us when we have needed it.
IS · 1 May 2023
Agent replied · 30 July 2023
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleAfter changing from estate agent which we were not getting anywhere with we decide to go with Mann and as soon as we did we could not believe how many people we were getting through the door, eventually we sold the house, they were very …
Tracey · 13 January 2026
Agent replied · 16 January 2026
Thank you for choosing Mann as your estate agent! Our team is dedicated to getting you results and we're thrilled to hear about your positive experience with us. Thank you for trusting us in the sale of your house! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSukhy made my move so easy and stress free she really looked after me and got me what I wanted, I can highly recommend sukhy and the rest of the team to find you your dream home
Hannah · 20 October 2024
Agent replied · 24 October 2024
Hi Hannah,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sukhy and the team made your move easy and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleIlya Hubin and his lettings team at MANN just absolutely brilliant. After my property sat empty with another agent for a month, Ilya took it to their market and found the perfect tenants the very next day! The tenants moved into my home …
Anastasia · 13 January 2026
Agent replied · 16 January 2026
Thank you for your kind words! We are thrilled to hear that our team was able to deliver such a fantastic result for you. Our goal is always to exceed our clients' expectations, and we are delighted to have succeeded with you. Thank you for … More
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