Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleCustomer service is abysmal, nobody takes responsibility not even the branch manager.
Important documentation sent out with errors on more than one occasion, telephone calls and emails not responded to, total lack of weekly updates as promised. I could go on.....
I would NOT recommend anyone to use this service even if it was free of charge. GO ELSEWHERE!!! How this branch is still trading is beyond me
Irene · 2 December 2022
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely excellent. Leigh and his team were professional and proactive throughout the sale of my property. They achieved a quick sale at a very good price in a very challenging market.
Can't recommend them highly enough.
Ian · 31 July 2019
Agent replied
Thank you Ian for your 5* review, kind words and recommendation. Always a pleasure to read such positive words. Kind regards, Mark
★★★★★ 5/5
GoogleI have just moved into a property to rent from Mann in Gravesend. The service I recieved was amazing, for a first time tenant with no knowledge of what I was doing, I felt at ease with Katie and Shelley. Everything from beginning to end was explained perfectly and simply. The whole process was also completed really quickly, whereas other companies in the area took the same amount of time just to return a phone call. I now have a lovely 2 bedroom house at a really competitive price and the service I recieved has left me confident. I would definitely recommend anyone looking to rent a property to use this branch of the company.
Thanks once again to Katie and Shelley for all their help.
Thiai · 3 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
★★★★★ 5/5
GoogleIt was a wonderful experience working with Mann letting Gravesend, myself and Victor appreciate this a lot. A special thanks to (Jodie Dixon ) for her effort and we also take this opportunity to thank the team for their endless effort in helping us achieve our goal finally we love our new apartment and we hope to continue loving it.
Grace · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDanger! Danger! Danger!
Was recently asked to leave property after given a section 21.when I called the office one of the staff laughed at me down the phone!!
Please do not use the disgraceful agents. I lost half my deposit cos of excuses. If you have read this the and are still not sure look at other reviews, the more times they use section 21 the more money they make, any estate agent will tell you that’s what they do
Think about it, once your in the property they don’t earn any money so if they use section21 on you you have no choice but to leave and they can start the rip off program again
EASY MONEY!!!
Your company is a disgrace and I will do what ever it takes to convince this community to stay clear of your awful company and awful disgraceful staff
Dal · 29 July 2019
Agent replied
Hi Dal,
I am sorry to see that you have been dissatisfied with the service you have received.
Whilst I would like to kindly advise you that as Managing Agents we are to act upon the Landlords instructions, however I would like to apologise if, at any time, you have felt that the service has not been in line with your expectations.
Please be assured that all feedback is taken extremely seriously and we thank you for bringing this to our attention.
Many thanks. Regan.
★★★★★ 5/5
GoogleI’m so happy I decided to use MANN to sell my house. The experience from start to finish was fantastic, and very professional as it was my first time selling I wasn’t sure what to expect but the guys in the office made me feel like I was always in the loop. Satveer who I spoke to the majority of the time and done viewings was so helpful, he was always there to help with any questions that ihad. If anyone is thinking of selling I couldn’t recommend these guys enough. Excellent job start to finish they made my dream move happen.
Chloe · 29 July 2019
Agent replied
Many thanks Chloe for your fantastic 5* review. It gives me great pleasure to read the Mann team in particular Satveer were once again professional, friendly, helpful and provided you with a excellent service. Thank you for your high recommendation.
Best wishes, Lucy.
★★★★★ 5/5
GoogleKind and friendly staff, made my move easy. Documents were sent speedingly and they always responded quickly to any of my queries.PositiveResponsiveness, Quality, Professionalism
Deborah · 26 August 2021
Agent replied
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleAny excuse to wheedle money out of you, with endless caveats about why parts of your deposit cannot be returned. Was told we had to pay an extra £30 because February had 28 days and we moved out start of March. Complained and got it removed. £125 for magical lease renewal forms which we didn't want as we were going on a rolling contract. Apparently £125 worth of photocopying had already been done (never saw them though) so were given the option of accepting the payment deduction or appealing against it. We needed the deposit back asap so we forced to agree to this.
Crooks
Mitch · 31 July 2017
Agent replied
Good afternoon Mr McGugan, Your deposit money is held on the account to be used for dilapidations and arrears. It should have been explained to you that should there be any deductions which you do not wish to agree to then you can raise a dispute for this amount only and the rest of the deposit is agreed between the parties to be released regardless and immediately, it does mean however that both parties are required to provide evidence to substantiate any claim. Should you wish us to look into any concerns you may have had over this process then please do give us a ring on 01623 885533. Many thanks
★★★★★ 1/5
GoogleThe agency re-let out the property to a new tenant on 04/09/2014 during my tenancy period when the property kept empty, without notice to me, without apology. The agency infringed my rights, treated me unfairly, ignored my statements and bullied me in a way that results in my financial losses of pro rata rental payment and full deposits no return and suffering avoidable aggravation, distress and inconvenience. The case had been forwarded to The Property Ombudsman.
If you are a tenant, please be very careful and definitely avoided.
George · 1 August 2015
Agent replied
Dear Mr Liu,
We’re extremely sorry to read that you are unhappy with the service received from us. We take complaints very seriously and your complaint was investigated and responded to at the highest level. We pride ourselves on providing an efficient and excellent service to all of our landlords and tenants. It is therefore very saddening for my team and I when we hear that we have not met a client’s expectations. Your tenancy was not managed by Mann, it was a Let Only arrangement with the management of the tenancy, including the termination and the refund of any rental payments were outside our remit and the limitations of our agreement with the Landlord. We have offered you advice on how to seek redress from your Landlord, which we trust will prove useful.
Kind Regards
Tina Nicholls
★★★★★ 5/5
GoogleSukhy & the lettings team Kate & Jay what can I say other than a huge thank you for your time & patience. You all deserve more stars.
Jan · 28 October 2024
Agent replied · 27 December 2024
Many thanks for your great 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie is amazing and really professional, she always gets any issues fixed promptly and is very understanding. Thank you.PositiveProfessionalism
Esskaii · 26 August 2021
Agent replied · 30 July 2023
Thank you for your 5* review!
★★★★★ 5/5
GoogleExtremely helpful and attentive people and helped so much to find my beautiful new home! Thank you Harry and Katie!
Georgia · 3 June 2021
Agent replied
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleSukhy & the lettings team Kate & Jay what can I say other than a huge thank you for your time & patience. You all deserve more stars.
MALICE · 3 October 2024
Agent replied · 24 October 2024
Many thanks for your great 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie was wonderful. She knew the property well, she was very helpful and her bubbly personality made the moving process very relaxed.
Ocean · 25 October 2020
Agent replied · 24 October 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleWe've been with Mann letting agents for a few years now and I've always found there service excellent. The whole process of letting a property is seamless and the staff are always receptive to any questions we have. I want to particularly mention Katie whose professionalism and customer engagement is exceptional!
JS · 1 May 2023
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJay and Sukhy have been extremely professional and helpful in renting out multiple properties for me. I cannot recommend them enough, they have gone above and beyond! Thank you
Myles · 11 August 2024
Agent replied · 25 August 2024
Thanks for the wonderful 5* review and recommendation Myles! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSukhy Kaur who helped us and to sort out all the procedures very easy and smooth and thanks for your help Sukhy and Mann agents.
Highly recommended place for sales and letting.
Thanks
SibySebastian · 27 May 2024
Agent replied · 25 August 2024
SibySebastian Vadakkan thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie was wonderful. She knew the property well, she was very helpful and her bubbly personality made the moving process very relaxed.
Ocean · 3 December 2019
Agent replied
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleFantastic throughout the entire process of our sale. Barry could not of done more to help us and try and get any issues sorted quickly. Communication during the sale was constant and kept us up to date at every opportunity. Thank you so much for all your help.
Fran · 31 May 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe have been letting for a good few years and over the last year we have dealings Sukhi who has tried to help us out as much as the letting agent allowed. She has always been polite/professional and above all been helpful. Thanks
Harjit · 30 March 2025
★★★★★ 5/5
GoogleSukhy Kaur provided a fast, efficient and thoughtful service. She kept us up to date with our letting process and always provided a positive and productive outlook. Thanks.
Barry · 26 June 2024
Agent replied · 25 August 2024
Hi Barry, thank you for your kind words about Sukhy Kaur's service. We're delighted to hear that she provided you with a fast, efficient, and thoughtful experience. If you need any further assistance, feel free to reach out to us.
★★★★★ 5/5
GoogleMatthew was professional and informative about the product and was very pleased with end result reducing my monthly payments
Shelley · 29 July 2019
Agent replied
Thank you for your kind words and 5* review! Best wishes, Scott
★★★★★ 5/5
GoogleYou are the one of best agents I met in Gravesend. Highly appreciate the team, and special thanks should goes to Sukhy for her friendly and excellent service given me.....
Nishadi · 27 April 2024
Agent replied · 25 August 2024
Hi Nishadi, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleI have just arrived in the UK so neither credit history nor employment proof can be provided. Thanks for Mann's flexibility in accepting alternatives like bank account balance to proceed the property viewing arrangements. In addition, I appreciate the professional service from Harry who described the property patiently and clearly.PositiveResponsiveness, Professionalism
M · 26 August 2022
Agent replied
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
