Mann reviews

★★★★★ 5/5

Google

Just wanted to say a big thank you to Jena, the property manager at Mann, who has been fantastic in helping me to fix some issues at my property by organising and selecting all the different contractors that were required for the tasks. Despite all the stresses involved in getting things sorted, her patience, diligence and understanding made it all a bit easier to cope. Well done, Jena, keep up the good work! Edit (4 February 2026) Also, I want to say a huge thank you to Jeri, who stepped in for Jena while she was away, and helped sort out another major developing issue. She kept me in the loop regularly when time was a serious problem and calmly dealt with everything, so brilliant work, Jeri, keep it up!

Bakhtaur · 13 February 2026

★★★★★ 2/5

Google

Review was previously deleted for some reason… Booked a viewing with Laura, but she never pitched. I had a somewhat disappointing experience recently. I initially expressed interest in a particular listing to Laura, but since my moving date was a bit later than preferred, she seemed reluctant to show me the property, citing that the landlord wouldn't wait. However, the property remained available, and after arranging an earlier move-out with my current landlord, I recontacted Laura. She scheduled a viewing for us on a Saturday at 11 AM. After driving for 40 minutes, we arrived at 10:45 AM but Laura never showed up. Despite waiting until 11:40 AM, she neither appeared nor communicated with us through calls or emails. I attempted to reach her multiple times through phone calls, emails, and messages, all to no avail. Eventually, her colleague answered and informed us that the property had already received an offer. We received no prior notification of this development, nor did Laura contact us afterward to apologise , as her colleague suggested she would. The entire ordeal felt like a significant waste of time and left us feeling quite disregarded.

Johann · 13 January 2026

★★★★★ 5/5

Google

Emma has been amazing throughout the whole process, from the viewing to the offer to picking up the keys of our new house. She was very professional but also warm and reassuring. Laura has also been very helpful in the final steps. Thank you for everything!

Agnese · 13 December 2025

★★★★★ 5/5

Google

Laura from the branch in Swanley was great working with me and my Partner . Laura was very informative and has been very good with giving us regular updates and feedback. Emma also has been very informative and understanding with giving us information, these two agents are both highly recommended.

Evans · 13 October 2025

★★★★★ 5/5

Google

I cannot express how much the whole team at the MANN Swanley office have helped and guided me through the whole selling and buying experience. The knowledge and professionalism of Shaun and Jayne has been truly outstanding. Denice Richards has been exceptional with her very informative knowledge and mortgage expertise. I could not recommend this team higher.

Dean · 13 July 2025

★★★★★ 5/5

Google

I recently had the pleasure meeting with Laura at MANN estate agent in search for rented property and I couldn't be happier with the service I received. From the very beginning, Laura was incredibly professional, attentive, and efficient. She made the entire process of renting a property smooth and stress-free. Laura took the time to understand my needs and preferences, ensuring that I found the perfect place to call home. Her knowledge of the market and keen attention to detail were evident throughout. Any questions I had were promptly answered, and she went above and beyond to ensure I was comfortable and satisfied with my new rental property. I am extremely happy with my rented property and the exceptional service provided by Laura. I highly recommend MANN estate agent and particularly Laura to anyone looking for a seamless and positive renting experience. Thank you, Laura, for your outstanding support and dedication! ---

Sophie · 30 July 2024

★★★★★ 5/5

Google

Huge thank you to Taylor Cambden for all of his kindness, patience, hard work and professionalism throughout the process of buying my first home. Without Taylor, I don’t think I’d have got a mortgage offer so quickly, and I’d still have 10000 unanswered questions! As this is my first time buying a property, Taylor even set up a Teams call with me so that we could meet “face to face” and chat through the contents of key documents, rather than talking over the phone or email. I felt so much more confident about everything after that, and I finally started to understand what all the documents meant in lay terms. Taylor has been a HUGE part in buying my first home, and I will never forget how great it has been to have Taylor’s support the past few months. He is a credit to the industry, and I hope to work with him again in the future if and when I need to apply for a new mortgage. Thank you for everything.

Megan · 16 June 2024

★★★★★ 5/5

Google

From the very first phone call to meeting Laura the estate agent it was a complete pleasure . Friendly and professional. From seeing the house to moving in a week later was fast and efficient . I would highly recommend this estate agents and Laura is a lovely lady .

Sarah · 14 July 2025

★★★★★ 5/5

Google

Many thanks to Laura and Emma from Mann. Excellent service from start to finish throughout the whole process of renting my property, giving me expert advice and guidance and finding me a suitable tenant in such a short space of time. Would recommend highly.

Michael · 13 August 2025

★★★★★ 5/5

Google

Please pass all my thanks onto Charlie. As a first time buyer, the slight lack of communication with my first helper at MANN put me slightly on edge. However, when Charlie was then assigned my case, he could not have made my experience more positive. He understood me as a person and helped make me feel completely at ease, and was the most friendly person, like my thousands of questions were never a burden. He sped the process up and kept me in the loop with everything. From reassurance to listening to rants and queries to being a fast, professional salesman when conferring with other parties in the purchase, Charlie is the best.

Lili · 1 December 2023

★★★★★ 5/5

Google

Just a big thank you to Laura at Swanley who has made the whole process for finding new tenants for my property an easy experience. I would highly recommend using them to anyone.

Alan · 13 October 2025

★★★★★ 5/5

Google

We found a little house through Mann Swanley and it was a wonderful experience. Tilly was in our corner, and advocated for us really well when negotiating with the landlord. We felt looked after and this was what we needed after a few bad experiences with other letting agents. We were even more surprised and delighted to receive a lovely welcome home package from them once we had moved in. It contained samples of cleaning supplies, and that really helped with those first few days of moving in when you don't have what you need yet. Was a lovely touch. Would highly recommend Mann and have already done so to other friends. Thank you Tilly! And thank you Mann.

Ros · 25 October 2023

★★★★★ 5/5

Google

Massive praises to Laura and her team! Laura made every step smooth and reassuring, and I can’t be more grateful for all the help and support to move in to such a beautiful home. I would definitely recommend Mann Swanley to anyone looking to buy or rent a property. Thanks very much!

Melissa · 28 January 2025

★★★★★ 5/5

Google

Excellent service provided , special thanks to Emma and Laura who responds so quickly. I am very pleased with the warm welcome from all staff at Swanley! Thank you.

Chinyere · 13 October 2025

★★★★★ 5/5

Google

Lemme tell you about MY BOI, Tilly Jackman. Picture the scene. Me and my partner are just looking for a wee place for us and the little one, alas, we're consistently discriminated against by letting agents in the area who refuse our situation (shout-out 2023 housing market, you really are something). Upon a might weary I find a little place through mann letting swanley, first thing I do in the morning is call. The phone is picked up and I'm immediately greeted by Tilly, who is just the most professional but also caring person I've spoken to all week. She sets us up immediately with a viewing, and throughout the whole process is in our corner. Supporting us with the best way to communicate with our landlord and making sure we're not surprised by anything along the way. We appreciate the kindness and support during the process of renting, and it was really what me and my partner needed during what was an quite a stressful and upsetting period (again, shout out to the 2023 renting market, you're something). Thank you so much Mann Swanley, but foremost, thank you Tilly, we are so thankful that someone like you is working out there. Tristan and the Fam x

Tristan · 6 August 2023

★★★★★ 5/5

Google

We found a little house through Mann Swanley and it was a wonderful experience. Tilly was in our corner, and advocated for us really well when negotiating with the landlord. We felt looked after and this was what we needed after a few bad experiences with other letting agents. We were even more surprised and delighted to receive a lovely welcome home package from them once we had moved in. It contained samples of cleaning supplies, and that really helped with those first few days of moving in when you don't have what you need yet. Was a lovely touch. Would highly recommend Mann and have already done so to other friends. Thank you Tilly! And thank you Mann.

Rose · 6 August 2023

★★★★★ 5/5

Google

The Mortgage advisor Denice Richards is attention to detail, professionalism, and genuine care for finding the best solution for me. I would highly recommend mortgage advisor Denice Richards to anyone looking for mortgage advice or support.

Sen · 14 July 2025

★★★★★ 5/5

Google

Used Mann swanley for selling my house and the experience was excellent right from the beginning. Denice was spot on with the market research and house valuation and did lined up quite a good viewings for the house. Shaun the branch manager …

Amish · 13 April 2025

★★★★★ 5/5

Google

Excellent job done in services rendered to us. Everything was made easy . Recommend you to anyone in need of a house to rent

Ibrahim · 5 September 2025

★★★★★ 5/5

Google

It was really nice of the property manager Jena to ring me today to ask how the new shower was that was fitted yesterday, to make sure everything was ok, would like to say thank you to her for dealing with the problem, I didn’t have to wait a long time as soon as I contacted her to ask about when the new shower would be fitted it was sorted straight away which is really good, thank you

Kelly · 13 June 2025

★★★★★ 5/5

Google

Laura & Ryan we’re both very helpful & reassuring with communication during our move that everything went very well. Laura went above & beyond with all my questions with reassurance so that I didn’t worry as much & was very friendly & helpful Thanks to all the team xx

Kerry · 24 September 2024

★★★★★ 5/5

Google

Laura has been incredibly helpful and professional throughout the entire letting process. Her communication is prompt, clear, and supportive every step of the way. A pleasure to work with, highly recommend!

Ahmed · 12 April 2025

★★★★★ 5/5

Google

I cannot fault Mann Swanley, Shelley and the team worked tireless to ensure our move into our new build home went to plan, including chasing last minute snags to ensure no delays happened. Always friendly and attentive by phone with nothing ever too much trouble. Shelley and Charlie together made our move happen! Thank you

Dan · 21 April 2024

★★★★★ 5/5

Google

Thank you Laura and Tilly for organising our move. They answered all our questions very well and were super responsive, despite us moving over the Christmas/New Years period with holidays etc. I am thrilled with the service they have provided - they even gave us a welcome kit, which included some great snacks and multi-purpose wipes, amongst other items.

Always · 25 January 2024