Trusted Agent profile
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★★★★★
227 reviews across 1 platform
Manse Parade, 1 London Road, Swanley BR8 8DA
Part of Mann, see every office.
Mann's Swanley office at Manse Parade is rated 4.7 out of 5 across 227 reviews on 1 platform, including 227 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Mann won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Mann. Each award is assessed separately from the review sites.
Every review we hold for the Swanley office, from every platform, shown as written. First names only.
5/5
GoogleRebecca was very easy to contact and very quick to act on or respond to any queries we had. The final month of our sale was slow but Rebecca chased all the relevant parties almost every day towards the end making our life a little easier.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura and Emma what can I say absolutely fantastic from start to finish. Highly recommended Mann estates
Thank you so much for your kind words! We always strive to provide an exceptional experience for all of our clients. It was a pleasure working with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleStarting off on a platform of being a total stranger to the legislation, Mann letting provided an easy landing for me and my family, The support was complete from the phase of viewing to the contracting, execution of contract and post-settling in, yes, was a unique experience as the package included a cover for lighting and gas, waterworks, council tax and TV subscription package, making it easy and providing the best start for a new home. The follow-up quick-fix and reporting app "Fix-Flo" is second to none promising a follow through all the days of your contract.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMANN helped me find the right home. I was new and they helped throughout the move. Tilly, Michael and Laura were all very supportive and very patient. Thank you guys 👍. All the best! …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKudos to Laura and Tilly who have done a fantastic job handling our move. Communication was excellent, friendly and professional, and the process was very straightforward. Also these guys are not like some lettings agents where they stop caring as soon as they have a signature - we had a couple of minor snags upon moving in, and Laura dealt with them very quickly and really showed she cared. Would recommend. Adie Rose
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA great viewing with Avnish - he was friendly and very knowledgeable about the property, and answered all of the questions we had.
Thank you for choosing our business, it was a pleasure having you! We are thrilled to hear that Avnish provided great service and knowledge during your viewing. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe Mann Lettings team in Swanley are highly knowledgeable of the industry and did a great job in finding a tenant. Everything was excellently communicated on a professional basis and the all round service is well organised, proactive and very easy to work with. Thank you so much.PositiveProfessionalism
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently started renting a property through Mann Swanley. Tilly and Laura were so helpful and made the process so much smoother. Would definitely recommend to anyone looking to buy/sell/rent
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a really good experience with MANN Estate Agents. They were professional and prompt in providing support throughout the process. It took less than two months to complete everything, thanks to the efficient coordination between the agent and the solicitors.
Thank you so much for taking the time to share your positive experience with Mann Estate Agents! We are thrilled to hear that our team provided professional and prompt support to make the process efficient and successful for you. … More
5/5
GoogleThe Mann team was very helpful and friendly, gave clear instructions and was there to support if anything was needed.
Thank you for taking the time to share your positive experience with The Mann team! We strive to provide excellent service and are glad to hear we were able to assist you with clear instructions and support. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleMann is a good agency to get you into the property but to maintain it they are terrible. Any repairs you need done will take months or maybe until your contract is up. You have to call them constantly and feel like you might as well work at mann as you are doing their job. I would recommend landlords to choose another agency to maintain your building and the reputation from tenants about mann are not great due to feeling neglected.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura and Tilly were lovely and very helpful throughout our letting process. Made the whole thing a pleasure
Thank you for taking the time to leave us this tremendous 5* review Karen. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames Calnan made our moving experience go so smoothly. He has been very proactive and has answered all questions quickly. I am very happy with my experience - thank you James! I would defiantly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleHuge thanks to Rebecca and her colleagues for managing my sale - advising, marketing the property and overseeing the selling. They kept me informed at every step of the way, making the process very straightforward. Absolutely delighted!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleShaun, Layla and Jane at Mann were very helpful and made the sale of my home a good experience. Thank you.
Thank you for trusting us with the sale of your home, we are delighted to hear that Shaun, Layla, and Jane provided such exceptional service. We strive to make every client's experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEmma, Alexia and Amy were wonderful with all their assistance in helping us to rent our new home. They kept us up to date with all that was happening, and even helped us with our contents insurance. An outstanding service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleGreat support and information from Tilly and her team from the start of the process right up until the move in day.
Thank you for your amazing review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleShelly at the Swanley branch is absolutely brilliant at her job . She is not only focused on making the customers get the right information on the sale of your home , she invests time , kindness and understanding of people’s needs . She has made us as a family feel relaxed and happy with any decisions we have needed to make . What an asset you are to Mann .
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
5/5
GoogleThank you for going out of the way to help me here (Alexia). I continue to be impressed with such an amazing job Amy is doing when recruiting her team - level of service from this branch top notch - well done!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service, the staff were very professional and made things seem very easy and problem-free ..they were always easily accessible if i had any queries in regard to the tenancy and made sure things moved along very quickly and problem-free. Very professional, helpful, friendly and approachable people and I am very pleased and happy with the service i had from the people who arranged everything. First class service from very professional and nice people, I would most certainly use their services again and would recommend the company and in particular the staff who arranged everything for me ..highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRebecca was amazing with selling my property. Her professionalism and dedication is second to none. With Rebecca on your side with buying or selling you won’t go wrong.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to the team at Mann Estate and Letting Agents Swanley for a very smooth transaction. I cannot recommend them enough! And a very BIG thank you to Elle for making the whole letting process look like a piece of cake :)
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleGreat experience start to finish. Tilly made the process seamlessly easy for us Very happy I chose to use Mann
Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Swanley office has 227 reviews across 1 platform: 227 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Mann is rated 4.7 out of 5 across all 227 reviews, and 4.7 out of 5 on Google from 227 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Mann, Swanley won Trusted Agent; Mann, Dartford won Gold; Mann, Redhill won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Canterbury won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, Sutton won Trusted Agent.
Mann, Manse Parade, 1 London Road, Swanley BR8 8DA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.