Every review we hold for the Swanley office, from every platform, shown as written. First names only.
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1/5
GoogleArranged viewing for saturday and it was cancelled last minit .Then they moved appointment to monday afternoon..Monday i went to see the house and i did find out that they renting 4 bed detached house with 2 garages and man living in them, and light industrial units over the fence next door which ones will b demolished ,and big billding site will take place soon. Waisted 2 days for me and nothing was mentioned before wieving... Why anybady want rent 4 bed 2 garages detached house with man living in the garages as tenant.... Agent came in didnt even apologised for waisted time. Propa scamers....
SUPER Β· 28 July 2019
Agent replied
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
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5/5
GoogleI've nothing but good things to say about the 3 people I've dealt with at Mann. So far they have been brilliant. Amy and Ayse have all been very understanding and patient with me and helped to get the deal over the line before my deadline. Especially because it was quite a complicated arrangement I had been quite demanding. Rebecca particularly has gone above and beyond so far, very polite and responsive on email and phone and has been a pleasure to deal with. Look forward to working with them again.
Courtney Β· 28 July 2019
Agent replied
Thank you for the great 5 star review. The Mann team in Swanley are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service. Thank you,
Sarah.
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2/5
GoogleThe team at the Swanley branch were friendly and helpful to deal with in regards to viewings and getting the tenancy arranged. Unfortunately it was all downhill from there. Nobody turned up at the arranged time to do the check in and inventory, I had to go to the agent to find out what was happening before anyone realised there wasnt anybody booked in to do the check in. Almost 1 week later and still no inventory check is done. The smoke alarms weren't working when we were let in,although they did go out immediately to buy replacements. There are no carbon dioxide detectors anywhere in the house even after us pointing this out several times. Previous tenants had pets,I was told that the carpets did not need cleaning (Altho in our contract we need to have it professionally cleaned before we vacate the property,so different rules apply to different tenants it seems) Luckily I had arranged to have a professional carpet cleaning company meet me at the property before we moved our stuff in as the stench of dog urine hit you as soon as you entered the property,there were several obvious stains on the carpets in most of the rooms, I couldn't stay in any room more than a few minutes before wanting to gag. After the carpets were cleaned (paid for by myself) I then spent another Β£75 on products to neutralise and mask the odour that still hung about. Also spent hours cleaning before I could unpack anything. All this after the maintenance department said nothing needed to be done at the property.Still waiting to hear if they will take any responsibility for the state the property was left in. Very disappointing experience so far.
Gabriella's Β· 28 July 2019
Agent replied
Hi Gabriella,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Scott
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5/5
GoogleI have been privately renting for over 12 years now, and I can honestly say that Mann is the best. From finding a property with the help of Amy from the Swanley branch, to moving in and having Piara Ullah as my go to person if I have any issues... I will highly recommend using Mann. They are honest, straight up, and have always made me feel like I can always pick up the phone if there is a problem. Issues get sorted ASAP. Great communication from agents to Tennant.
Carley Β· 28 July 2019
Agent replied
Thank you Carley for your glowing 5* review of our Mann team. It is always great to read such positive reviews and recommendations from our clients.
wishes, Lucy.
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5/5
GoogleWe have exchanged yesterday thanks to Mann and our Solictors,
We are so happy and we are so happy with Rebecca from Mann, she mind us very confident, and kept updating us. We had a stressful time before with moving, but when we moved to Mann, all went well and couldnβt thought them atall, thank you very much Rebecca, we highly recommend this company, thank you
Jay Β· 30 July 2022
Agent replied Β· 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleBoth Alexia and Emma were super helpful in getting us moved in and myself and my partner were really appreciative of all their help!PositiveResponsiveness, Professionalism
Georg Β· 21 June 2021
Agent replied Β· 20 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service, Laura helped my wife and I found our new rental. Her support through the process was impeccable.
Ian Β· 13 April 2025
Agent replied Β· 13 April 2026
Thank you for your kind words! We are thrilled to hear that Laura provided excellent support during your rental search. It was a pleasure to assist you and your wife, and we look forward to working with you in the future. #CustomerSatisfaction #HappyCustomers.
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5/5
GoogleVery good experience from the beginning until moving in, a special mention/big thanks to Emma and Alexia who were communicating throughout and very informative.
Lekan Β· 16 June 2021
Agent replied
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleIt was my first time moving, I viewed a few property's with Charlie. He was really friendly and also very patient as I was late a few times due to getting lost. Wonderfull smile and had answers to all my questions.
Once I found a property Charlie helped to get the best deal. I also had help from Amy and Chloe both very friendly and helpful. As it was my first time moving I had lots of questions so would call the office quite frequently and my call was always welcome. I feel confident moving and feel I have a great team at Mann swanley supporting me.
Lisa Β· 31 July 2018
Agent replied
Hello, Thank you very much for taking to leave us this 5* review. We are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Charlie, Amy, Chloe and everyone involved at Mann in the Swanley branch. Have a great time in your new home. Kind Regards, Sarah
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5/5
GoogleLaura from man has been amazing. From the enquiry to securing the property was less than 24 hours. She persevered through us having some trouble with the referencing and didnβt make us feel like we were too much trouble. And the icing on β¦
Katie Β· 13 June 2025
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5/5
GoogleThe staff at Mann Swanley. Have been great with me from day one. Communication is their strength and particularly Amy Cook has been a credit to your company
Mark Β· 28 July 2019
Agent replied
It's great to see that the Swanley, Mann team were once again able to provide their proven 5 star service! Thank you, Sarah.
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5/5
GoogleFantastic service from start to finish. Would highly recommend Mann estate agents ππΌ β¦
Kelly Β· 13 April 2025
Agent replied Β· 10 December 2024
Thank you Kelly Louise for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHaven't got a bad thing to say, very easy process & Alexia has been very supportive and helpful.
Black Β· 30 July 2021
Agent replied
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleMann have always been friendly, helpful and responsive during our three years renting through them. Special thanks to Amy who has been a star throughout!
Sarah Β· 28 July 2019
Agent replied
Thank you Sarah for your 5* review! It is great to read that our local Mann team have provided you with a great experience. Kind regards, Scott
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5/5
GoogleHaven't got a bad thing to say, very easy process & Alexia has been very supportive and helpful.PositiveProfessionalism
Aysha Β· 21 June 2021
Agent replied Β· 20 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleQuick letting and no false promises
Sathesh Β· 14 June 2025
Agent replied Β· 12 September 2025
Thank you so much for your kind words! We pride ourselves on delivering fast and honest service to our customers. It's our pleasure to provide you with the best experience possible. Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleThe agents are always responsive to inquiries and are very helpful.
All online flat photos are authentic. The homes are in excellent condition.
Additionally, they ensure that the home is professionally cleansed prior to your move-in.
Every (minor) concern I had has been resolved swiftly.
Strongly endorse them
Randrit Β· 31 May 2023
Agent replied Β· 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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4/5
GoogleHelpful staff and good coordination among them. Special mention to Elle Hanna for taking us through the process smoothly.
Umasankar Β· 28 March 2020
Agent replied
Thank you for taking the time to leave your wonderful review about our local team. Best wishes, Scott
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5/5
GoogleWe are happy to rent through Mann. Especially I would like to say big thank you to Sarah and Amy! they helped a lot in finding the right place for us. if we have any queries or need any help, they are there to help! thank you for looking after your clients!
Simona Β· 28 July 2019
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1/5
GoogleIf i had a chance, i would give none star, they only deserve zero! We had a viewing and we confirmed three times during the week and the property was in a village which you can only go by car or by bus but buses are only every hour. We do not live local. We came from a different place on a Saturday morning just to view the property. We arranged all bus times because if we miss one bus then have to wait one hour later. We got a call from Mann Swanley just one hour before that our viewing was cancelled as someone took the property on Thursday. They even did not let us know on Friday. This is very rude, unprofessional and unrespectful!! Do not trust them!
TuΔΓ§e Β· 2 March 2023
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5/5
GoogleMy friend and I have recently rented a property through Mann estate agents in Swanley. This is the first property we have rented independently and they have been so helpful and have guided us through the process with patience and support which we have really appreciated. Emma and Alexia have been amazing and we are very grateful.PositiveResponsiveness, Quality, Professionalism, Value
Grace Β· 28 August 2021
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI was shown around a property by an agent called Shelley. She was really nice, incredibly helpful and willing to answer all of my questions. I'm not usually a fan of agents but she wasn't pushy and came across as knowledgeable and genuine.
Dwayne Β· 30 June 2023
Agent replied Β· 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI've found my new home through the Swanley branch, which couldn't have been more fantastic! Amy, Emma and Alexia completely understood my needs, listened and worked with me closely to ensure that I moved in smoothly. No hassle, drama or delays experienced by their service. Highly recommended and they'll be my go-to agent from now on!
Kimmy Β· 25 October 2021
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
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4/5
GoogleI would like to thank Jayne for successfully achieving my aim of moving away from Swanley.
Nick Β· 28 July 2019
Agent replied
Hi Nick, thank you for this 4 star review for Jayne and the team at Mann in Swanley. Kind Regards, Maryjane.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
