Mann Swanley reviews

★★★★★ 1/5

Google

Really disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.

SI · 1 May 2023

★★★★★ 5/5

Google

I had such an amazing moving home experience with the Swanley Mann team , Alexia and Emma made the usually stressful process so much easier. Great communication and very helpful would highly recommend.PositiveResponsiveness, Quality, Professionalism

Kevin · 21 June 2021

★★★★★ 5/5

Google

Tilly was very helpful, great customer service, always has amazing communication with keeping in touch with me for new properties on the market!

Rachel · 1 January 2023

★★★★★ 5/5

Google

As a tenant, I had a very smooth experience dealing with Mann Swanley, from the initial viewing to collecting the keys. Tilly Jackman and Laura Baine are outstanding; they are very professional, friendly, quick to respond, and kept me updated throughout the renting process. I thank both of them and do not hesitate to recommend them to my friends.

Mohan · 1 December 2023

★★★★★ 5/5

Google

Amazing professional staff, friendly, helpful and knowledgeable. Jane and Chantelle kept us up to date on everything to do with our purchase. James found us a brilliant mortgage. They made the first purchase of our home a much easier time.

Lorraine · 28 July 2019

★★★★★ 5/5

Google

I been there. Their employees are really friendly and nice with me. I’m looking for single bed room rental. Suggest me good house with reasonable price. But I want to move on jan. They’ve said they find out me in sometime in December. Hopefully I got one single or above bedroom on my budget. Thank you for helping me Jaswanth

KJaswanth · 28 September 2023

★★★★★ 4/5

Google

Julie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.

Nosa · 30 July 2018

★★★★★ 5/5

Google

This is the second year I am letting and managing my property through Mann Countrywide. It has been a pleasant and hassle-free experience for me to rent out my flat thanks to Gary, Tim, and Sarah as they are the most professional and helpful letting agents I have come across so far. Thank you guys and I hope you can always keep your high standards in providing exceptional customer support.

Ehsan · 28 July 2019

★★★★★ 4/5

Google

Julie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.

Nosa · 2 May 2018

★★★★★ 5/5

Google

My experience with Michael was very good, he is very resourceful and efficient. He made the whole letting process much easier and hassel free.

Jessie · 30 July 2022

★★★★★ 2/5

Google

Absolutely fantastic service. Helped us every step of the way, answered all our questions quickly and well. Very polite and professional. Did an honest appraisal of the place I rented with pictures. However, after being with them for a year, I would not recommend them, once they have you in for the contract. They ignored us constantly. Would never use them ever again

Linda · 31 May 2023

★★★★★ 4/5

Google

Julie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.

Sanotowel · 28 August 2017

★★★★★ 5/5

Google

I received an excellent experience with help from Ryan and Laura and although I didn't find through them, they went above and beyond for me!

Charlie · 13 April 2025

★★★★★ 5/5

Google

Alexia has been excellent throughout the procedure of letting my property. She has kept me informed throughout and the tenants move in went very well. Thank you AlexiaPositiveResponsiveness, Professionalism

Linda · 28 August 2021

★★★★★ 5/5

Google

Excellent services and very professional, Friendly and understanding with regards to all moving issues

Alan · 7 August 2025

★★★★★ 5/5

Google

I got my first flat through them and it was such a smooth process all because of them. Tilly was sooo wonderful and helpful. They literally did everything for me. I would highly recommend them. You will not have to worry about anything at all! they are that good!

Alisha · 31 January 2023

★★★★★ 5/5

Google

Big thanks to Katrina Thomas, sorted out the problem, friendly too. Always returned calls, answered emails, great working with her. I know any future problems will be dealt with professionally and efficiently. Thanks so much!

Ruth · 28 July 2019

★★★★★ 5/5

Google

Just moved into our new flat, thanks very much for all the help Especially Cole & Maria from the Lettings team

Marta · 30 July 2022

★★★★★ 5/5

Google

Mann Lettings have been working closely with us and have deemed to be exceptionally professional, supportive and accommodating towards my family and I during the process of moving homes d it ong COVID-19. Emma and Amy in particular have worked with us and have been an asset to Mann Letting. From our viewing of the property to the day we picked up the keys and thereafter. We are very pleased with their attention to detail and ability to respond to our questions and requests. They have been very supportive throughout the process and we would definitely use Mann Lettings again.

Cherine · 3 August 2020

★★★★★ 5/5

Google

Rebecca was fabulous during our move, she made the upmost effort to ensure it went as smooth as possible!

The · 30 July 2022

★★★★★ 2/5

Google

The team at the Swanley branch were friendly and helpful to deal with in regards to viewings and getting the tenancy arranged. Unfortunately it was all downhill from there. Nobody turned up at the arranged time to do the check in and inventory, I had to go to the agent to find out what was happening before anyone realised there wasnt anybody booked in to do the check in. Almost 1 week later and still no inventory check is done. The smoke alarms weren't working when we were let in,although they did go out immediately to buy replacements. There are no carbon dioxide detectors anywhere in the house even after us pointing this out several times. Previous tenants had pets,I was told that the carpets did not need cleaning (Altho in our contract we need to have it professionally cleaned before we vacate the property,so different rules apply to different tenants it seems) Luckily I had arranged to have a professional carpet cleaning company meet me at the property before we moved our stuff in as the stench of dog urine hit you as soon as you entered the property,there were several obvious stains on the carpets in most of the rooms, I couldn't stay in any room more than a few minutes before wanting to gag. After the carpets were cleaned (paid for by myself) I then spent another £75 on products to neutralise and mask the odour that still hung about. Also spent hours cleaning before I could unpack anything. All this after the maintenance department said nothing needed to be done at the property.Still waiting to hear if they will take any responsibility for the state the property was left in. Very disappointing experience so far.

Carmel · 31 July 2019

★★★★★ 5/5

Google

Sold our flat with Mann & Co. Great service from the start with Kevin coming for the valuation months before when we considered selling and for a second valuation when we finally decided to. We had a nightmare with our buyers solicitors which delayed the sale of the flat but Chantelle at Mann was always on the phone and email & replied straight away and when she was not in she made sure there was someone in the office who knew about all the queries so things would get done. She went th extra mile kept the sale alive when it seemed that it was all going to fall apart at the last minute. Highly recommended.

Leah · 31 July 2019

★★★★★ 5/5

Google

I had an excellent experience selling my property through Mann at Swanley. From the initial market appraisal through to the conducted viewings (in double figures in the first week!) and achieving the top end of the estimated price range in a very short period of time. Jayne & Chantelle demonstrated excellent knowledge of the local market conditions and were always on hand to offer support throughout the entire process. I wouldn't hesitate to recommend the team at Mann to anyone looking to sell in the local area.

Julian · 31 July 2019

★★★★★ 1/5

Google

Poor, very Poor, extremely Poor My Experience with the letting team is real example why the market need to be more closely regulated! We viewed a property that was in a very bad state. We received assurances that the Landlord would be carrying out all the necessary work to get the property up to the required standard. Clearly the agent wasn't monitoring the works to see if it was safe for human habitation. I revisited the property again and found works incomplete and parts of the electricity circuit alive and accessible by hand. I made this clear to the agent who called the landlord to ask for the builders telephone number. They were told that the builder did not speak any english so there was no point having it. I said to the agent that if the builder had no english then how did he obtain his British electrical certification - fair question I thought? I was told that it was not there concern but could we pay the deposit and first months rent. Reluctantly we agreed. So day of move in arrives and the property is in the same state. We are now effectively homeless as the tenancy on our other property ends the next day and we have no money to extend. I told the agent we were not willing to sign a contract for a house in that state and that we required our money back straight away so we could sort accommodation out. I was given a flat no and told that it takes 5 -7 working days for them to process the payment. I explained that I had worked in accounts and that was not the case as it can be processed instantly. They then offered 2 to 3 working days. I said no and asked for their accounts telephone number. I spoke with accounts and explained the fact that we were now effectively homeless and without funds could not rent anywhere. We discussed the CHAPS payment system that would pay the money but the accountant said he would need permission of the branch manager. He came back to me a few moments later and said the branch manager would not authorise the payment to us. So off to seek legal advice I go! Under advice I wrote a letter to the branch explaining that if they did not return the money I would be taking legal proceedings against them. I hand delivered the letter to ensure it was not lost. I then went on to Social Media and vented my frustrations and feeling of helplessness that my family were about to be dumped onto the street even though I had funds to rent - although being held by Mann Swanley. I have contacted BBC Watchdog and will be hearing from their researcher soon. The key thing is that this was all preventable. The warning markers were there and I had brought them to the agents attention and they had not bothered to investigate. The arrogance and dismissal of my request to have my money returned is beyond description. Clearly the only interest of the agent is their slice of the tenant cake. My venting on Social Media has paid off and we will have money returned first thing in the morning. We can stay in the current property as long as the rent is paid tomorrow morning. I will still be chasing the agent through the courts to recover the monies I have lost and expenses I have incurred not moving in on the agreed date. I hope that they don't turn up to court or pay the award. Then I will take great delight being at their office when the court bailiffs turn and remove furniture to be sold and watch the smug look of the agents face being wiped off.

Robert · 28 July 2019