Mann Swanley reviews

★★★★★ 5/5

Google

Have just gone through a complete refurbishment and re-let of my property with the help of the team at Swanley Mann. As always their support and assistance has been invaluable in getting the work done and new tenants found, despite the limitations of the pandemic. I would not hesitate in recommending the Swanley team to any potential Landlords. Having had a change of contact at Mann , I am now being looked after by Julie Button. The transition has been transparent to us, obviously the handover has been well managed by Mann. A recent flood issue with my property has been excellently handled by Julie. We are moving through the process of remediation, Julie is handling all the Insurance claim details and keeping me informed of progress. While it's never fun having to sort out problems, Julie has made the whole process as stress free as it could be. As a first time landlord with no experience of the process, I was suitable impressed with the help and support I received from all at Mann in Swanley. Tim Knight was more than helpful guiding me through the process and all my dealings since (with Tim, Gary and Debbie) have led to a pain free "First Let". I look forward to thus continuing in the future.

Brian · 30 July 2021

★★★★★ 5/5

Google

We had a very short timeline, were dealing with a guarantor, and were leasing sight unseen from the US. There were lots of emails, messages, phone calls, and a couple video calls. Emma and Alexia were patient, responsive, and and handled everything in order to get it all sorted out and get my daughter moved in to start her term at college. I know this had to be one of their more challenging move ins, but we were never made to feel like a problem. If my daughter stays in the UK after school and needs a new living situation, we will absolutely use them again.PositiveResponsiveness, Quality, Professionalism

Shannon · 21 June 2021

★★★★★ 5/5

Google

Incredible service from Mann Swanley. Special thanks to Ryan and Laura who have displayed the utmost professionalism and diligence throughout what can often be a stressful moving process. Can't fault them and highly recommend. Keep up the good work!

Clare · 3 October 2024

★★★★★ 5/5

Google

I had such a fantastic experience dealing with Mann estate agents in Swanley during the purchase of my new house. Throughout the duration I was looked after by Jayne Dillon, who I can't say enough good things about. Jayne went far above and beyond what she needed to do to help us complete our house purchase, and when things were looking difficult and the chain looked like it may collapse due to reasons outside of our control, Jayne played such a huge part in managing to keep things together, and ultimately keeping the chain alive. We were kept informed throughout the entire process, and I can't recommend Mann estate agents at Swanley any more highly.

Barry · 30 July 2020

★★★★★ 5/5

Google

Great experience using Mann and big thanks to Laura for sorting everything out for us. We would definitely use there services again.

Tom · 13 April 2025

★★★★★ 5/5

Google

Gary valued my property for both sales and Lettings and I must say his knowledge of both industries is second to none. He was professional and he really guided me in making my decision to let my property. Gary explained things in easy to understand terms and he even got the local mortgage advisor to call me to see if they could help save me some money. Once I'd finally got everything in place and my property was marketed I was then referred to Amy who inundated me with viewing confirmations and after holding her first block viewing she had 5 offers for me from potential tenants. I had the pick of bunch. I was quite overwhelmed with the amount of interest just for my small 2 bed flat but she really did point me in the right direction and yet again the professionalism and knowledge Amy possessed was incredible. Amy certainly can do her job properly, better that most agents I've ever worked with. Once Amy had confirmed the offer I was then passed over to Sarah the branch administrator. I thought I was organised but Sarah's organisation was unreal. For a first time landlord I didn't have a clue about the legalities of things or even how the process of moving a tenant worked but Sarah kept me informed every step of the way. No question was to small or to silly. She assured me that this isn't a hobby being a landlord is a massive investment and something I should feel at ease with and that's exactly what she did. I can not sing the praises of all the team at Mann anymore. I will certainly be recommending them to anyone I know who is considering selling or renting. Great team, friendly, professional, nice people and welcoming in always. Thanks Gary, Amy and Sarah. Job well done!!!!!

Keith · 28 July 2019

★★★★★ 5/5

Google

I would like to say a big thank you to Charlie at Mann Swanley for all of his patience and help he gave us while searching for some property's my partner and I were interested in. We would both like to thank you and we will definitely use Mann again due to your efforts, a couple of times Charlie has stayed passed his working hours so me and my partner could reach the property's in time after we had finished work. Once again many thanks Charlie.

Katie · 28 July 2019

★★★★★ 5/5

Google

Mann Countrywide have been outstanding throughout the whole journey of our recent purchase. Jayne at Swanley was great and effectively reduced the anxiety of our purchase and her recommendations ensured a seamless process. As recommended we used the Countrywide mortgage adviser, Tony helped ensure we got the most from our Mortgage and assisted us with everything from our mortgage in principle to insuring our home. We also used the countrywide solicitors who were extremely efficient, they were available over the weekend and even Christmas but this did mean we had to wait a lot for our sellers solicitor. Personally I can’t fault Mann Countrywide and they will be my first choice in the future

Tom · 28 July 2019

★★★★★ 5/5

Google

Just done our 1st company Let with the Lovely Ladies of Mann Swanley. Shannon, Elle, Natalie and Amy were all amazing through our the process. All very professional and kept me updated at all times. I recommend anyone looking for a Private Let Landlords and Renters to pop in a see the Swanley Team as you would agree they really do provide a good service with a welcoming smile at all times. Harry - Apex Housing Group

H · 6 August 2020

★★★★★ 5/5

Google

Mann Countrywide have been outstanding throughout the whole journey of our recent purchase. Jayne at Swanley was great and effectively reduced the anxiety of our purchase and her recommendations ensured a seamless process. As recommended we used the Countrywide mortgage adviser, Tony helped ensure we got the most from our Mortgage and assisted us with everything from our mortgage in principle to insuring our home. We also used the countrywide solicitors who were extremely efficient, they were available over the weekend and even Christmas but this did mean we had to wait a lot for our sellers solicitor. Personally I can’t fault Mann Countrywide and they will be my first choice in the future

T · 22 April 2019

★★★★★ 5/5

Google

Just done our 1st company Let with the Lovely Ladies of Mann Swanley. Shannon, Elle, Natalie and Amy were all amazing through our the process. All very professional and kept me updated at all times. I recommend anyone looking for a Private Let Landlords and Renters to pop in a see the Swanley Team as you would agree they really do provide a good service with a welcoming smile at all times. Harry - Apex Housing Group

Harry · 27 February 2020

★★★★★ 5/5

Google

We have had a very eventful year at our property, and were assigned a number of property managers in the beginning which was a bit of a headache, however when we were assigned Michelle Burchell as our property manager it was honestly the best thing for us. Not only was she super efficient in sorting out our issues (unfortunately there were a lot, which was no ones fault tbh, just pure bad luck with a burst pipe! ) but she always went above and beyond for us, always with our best interest at heart. We can not be thankful enough for all the hard work she has put in for us. Super understanding, fair, kind, and literally just a lovely lady. Not to mention she managed to negotiate us being allowed pets which has completely made our entire life! I would also like to mention Amy Cook who is also very efficient and extremely competent at her job, there had been a few things that was left to other people to deal with and when calling to follow it up and it hadn't been done Amy was straight on it no faffing, even though it wasn't her department. Thank you ladies for all your effort and time, you have definitely kept me sane through a stressful year and thanks for being patient with me!

Leanne · 31 July 2018

★★★★★ 5/5

Google

Although it didn’t start off well as expected, Mann have since gone above and beyond to ensure we have had the best experience. Shelley has been brilliant! Very forthcoming and responsive! Thank you for all you have done and for chasing everyone for me and always knowing what’s going on before I do….impressive!

Esha · 23 July 2023

★★★★★ 5/5

Google

Great service from Laura at the Swanley office. Everything was dealt with in a good time frame and communication was very good. She went above and beyond to accommodate viewings for us as well. Would definitely recommend.

Jon · 28 June 2024

★★★★★ 5/5

Google

Hi there, I was very pleased with Mann Letting agents, I looked at a property with James and I loved it instantly, the process was very quick, very professional, the team of 3 people helped me secure the property and I am now happy to say I am in the property. Thank you so much Kind regards RitaPositiveResponsiveness, Professionalism

Rita · 28 August 2022

★★★★★ 5/5

Google

A big thank you to Amy, Emma and Alexia at the Swanley branch for being so supportive and professional when asked to assist in letting our family home of nearly 50 years. You attention to detail was excellent and your professionalism in finding suitable tenants without allowing the world and it wife to trape though our home was remarkable. We couldn't have asked for better service.PositiveProfessionalism

Steve · 21 June 2021

★★★★★ 5/5

Google

Laura and her team were excellent, answering questions and dealing with quarries promptly and effectively. The communication was brilliant, I must say It was a good service

Julius · 24 September 2024

★★★★★ 5/5

Google

I had an outstanding experience with Mann Swanley and cannot recommend them highly enough! From the moment I reached out to them, their team demonstrated exceptional professionalism, expertise, and dedication. The entire process, from property search to signing the lease, was seamless and stress-free thanks to their thorough communication and attention to detail. They listened carefully to my needs and preferences, providing a curated list of properties that perfectly matched my criteria. Every interaction with their staff was pleasant and efficient, reflecting their commitment to excellent customer service. What impressed me most was their in-depth knowledge of the local market and their willingness to go above and beyond to ensure I was satisfied. They were always available to answer my questions and provide valuable insights, making me feel confident and well-informed throughout the process. Thank you, Mann Swanley, for making my property search and move-in experience so positive and enjoyable. I am thrilled with my new home and grateful for the exceptional service I received. If you're looking for a reliable and professional letting agency, look no further than Mann Country Wide.

Prasanth · 23 May 2024

★★★★★ 5/5

Google

Both Emma and Alexia were so helpful in helping us rent a property. Everything went so smoothly and they honestly couldn’t do enough to help us. Every email and phone call was answered swiftly and dealt with in a professional manner. No other agent has come close to the service that Mann Swanley gave us, so thank you for looking after us so well!

Erin · 14 March 2021

★★★★★ 5/5

Google

I and Mirian had a beautiful experience with MANN real estate agency while finding an apartment to let in UK. Tilly and Laura were exceptionally wonderful and good to us.They work tirelessly to see that we achieved our aim.

Kingsley · 1 December 2023

★★★★★ 5/5

Google

I saw the sign board on the property, I went for it and the deal was done under 3days of moving into the property. They all wonderful and supportive. Great guys

Adekunle · 13 December 2025

★★★★★ 4/5

Google

The experience from the beginning was quite good. Cole was very nice and helped advise me as I was new to renting which helped a lot. However the were some things I didn't quite enjoy such as specifically asking to offer a certain amount first and if rejected, offer a higher amount, but when I arrived it was already bumped to my maximum. On top of that we were incorrectly told that we'd receive the landlords contact details in the contract which was not true, Laura clarified over the phone and apologised for the mistake. Replies to emails can be quite slow so you have to either chase up via email or phone. However when I did receive a reply, generally speaking it was quite good, especially from Laura. She called me a few times to keep me abreast of any updates which I appreciate her being proactive on that. Only issue is sometimes contact on questions can take almost a whole week before a reply is given if you don't manually chase. There were also some miss-communication between staff on what papers I had completed and also the keys weren't cut on the day of moving in... Overall, my experience is that most estate agents aren't that great, they look out for their own self interests, so despite the negatives and things could be better, I would say that they're still better than most! If I could give a more accurate rating, it would be like a 7 out of 10 or 3.5 out of 5 considering the negative points listed above in our experience.

Damon · 3 September 2022

★★★★★ 5/5

Google

I want to thanks Emma, Alexia and Amy for being very helpful through all process helping us to rent a property!!! they were patient, responsive and handled everything in order to get all sorted .... they are very professional, No hassle, drama or delays experienced by their service... 5 stars well deserved!!!PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 28 August 2021

★★★★★ 4/5

Google

Mann Countrywide have been looking after my property and tenants for over three years. I am very satisfied with the service I receive, especially from Amy and Chloe at the branch and Piara at the Countrywide Property Maintenance Centre. Staff at the branch are friendly and efficient. I am also pleased with the proactive approach adopted by my current Property Manager.

Tim · 28 July 2019