Mann reviews

★★★★★ 5/5

Google

After i had my flat on the market for approximately two and a half years, and 3 buyers pulling out of the sale of the property, really frustrated with all the problems of the sale, i decided to part ways with the real estate agents. And i marketed with Manncountrywide. Which was a huge success from the start, a better price secured for the property and all communications with regards to the progress of the sale and negotiations ran so smoothly. I would have no hesitations in involving the Mann team with anymore of my future business, And would highly recomend .

Gerald · 23 July 2026

★★★★★ 5/5

Google

I highly recommend Mann Estate Agents, especially the team at the Ashford branch. A massive thank you to Anne-Kate Alapini, who went above and beyond to help me find my new house. The entire process was incredibly smooth and stress-free because she took care of all the paperwork for me from start to finish. If you are looking for an easy and professional experience, they are the best!"

Victor · 20 August 2026

★★★★★ 1/5

Google

As first-time buyers, we found a property being sold by Mann. Initially, the process was fairly smooth. There were a few minor issues with the property, but nothing unexpected, and overall we were satisfied. At that stage, we even felt we would likely return to Mann in the future to sell our home. Unfortunately, the final few months leading up to completion were extremely stressful and, at times, unacceptable. We were receiving 2, 3 calls per day, not only from the Ashford branch but also from Folkestone, constantly asking whether we had completed certain tasks and repeatedly telling us to “hurry up,” even when we were waiting on documents ourselves. This quickly escalated to the point where we felt harassed and under significant pressure. We made it clear that we no longer wished to be contacted directly and asked that all communication go through our solicitors instead. After this, the calls did stop, and we were finally able to continue the process with some peace of mind. However, when it came time to sign contracts, the situation repeated itself. We were bombarded again, multiple calls in a single day, and over 20 calls within a 3, 4 day period, chasing us to sign paperwork. We were told things like, “We’ve spoken to your solicitors and they said you haven’t dropped the signed copies off yet, why? Do it today!” The tone was pushy and increasingly aggressive. At this point, I reminded them that we had explicitly requested no direct contact and that all communication should go through our solicitors. This was not received well. Instead, I was met with shouting down the phone, including comments such as, “What do you expect? Wouldn’t you want to know what’s happening if you were selling your house? We just want you to sign the contract!” The entire interaction was unprofessional and completely inappropriate. This has been one of the most unprofessional experiences I’ve had. The conduct of one individual, in particular, has severely damaged our perception of Mann as a company. It is disappointing that such behaviour is tolerated, as it undermines what was otherwise a positive start. If Mann genuinely wishes to investigate this matter, they will have our details on file and know how to contact us. However, based on this experience, I am not optimistic that any follow-up will take place.

Colby · 23 May 2026

★★★★★ 5/5

Google

My family and I had been searching for a three-bedroom property for what felt like forever. We have two very small dogs, and unfortunately we kept being turned away time and time again because of them. It was becoming really disheartening. From the very beginning, Tamara and the team showed such flexibility and kindness. She gave us a viewing and clearly explained the entire process, which made us feel comfortable and supported straight away. Everything was handled digitally, making it so convenient and stress-free. Within just a week of the viewing, we had the keys in our hands! We are so incredibly grateful to MANN for giving us a chance when so many others wouldn’t. Their efficiency and quick working really stood out. We also had a small issue with a leaky bathroom after moving in, and their response was amazing, a plumber was booked within 20 minutes of my call. That level of responsiveness gave us so much reassurance. If you’re looking for a letting agency that is professional, efficient, flexible, and genuinely kind, I cannot recommend MANN highly enough. Thank you for helping our family find our home!

Inita · 13 March 2026

★★★★★ 5/5

Google

Tamara was lovely, professional and exceeded expectations and helped us to find the perfect home for us. As first time renters, they advised us of the process and ensured everything was communicated to us. They were flexible and allowed us to visit as often as needed and the handover of the keys was a smooth process.

Holly · 13 February 2026

★★★★★ 5/5

Google

I have used Mann Ashford for many years to find tenants and manage a rental property for me and I would recommend them. Tony Gilbert was an excellent Manager and now Lauren Stevens is just as brilliant a Manager has he was. John Lovatt.

Boz · 13 November 2025

★★★★★ 5/5

Google

Our first time as landlords (reluctantly, after having our house revalued at less than we paid for it), we were pleased to use Manns (part of the Countrywide group as Geerings is). …

Tony · 22 December 2025

★★★★★ 5/5

Google

I can’t thank Lauren especially Amelia enough for all their help. From start to finish, they were patient, responsive, and genuinely cared about making the whole process smooth for me. They always took the time to answer my questions (no …

Elden · 13 September 2025

★★★★★ 5/5

Google

Mann Estate agents in Ashford were amazing from start to finish Carlton who has been professional and friendly from the start I have been really impressed with the service and positive experience shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for me They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I Can’t thank them enough for all their efforts Thanks again

Hayley · 25 January 2024

★★★★★ 5/5

Google

Tony at Mann Lettings in Ashford was once again very successful in finding me a tenant very quickly to rent out my property, and at a good rate! He and his team are very attentive and provide an excellent service which is why I have used them for the past three properties I have let out. I will continue to use their services in the future.

Ben · 25 September 2024

★★★★★ 5/5

Google

Maria and the team have been outstanding from the start. From outlining their approach to marketing, to delivering a sale. They have kept us informed at every stage and achieved what they said they would.

Michael · 13 September 2025

★★★★★ 5/5

Google

I just wanted to say a massive thank you to Carlton and of course the lovely Tony for all of their help and support . Renting is so stressful and they really made the whole experience so much easier for me . They really couldn't do enough for us. Very professional bit down to earth . I even received a welcome hamper when I signed my tenancy . I would recommend them to anyone . Thank again guys Much love Angela and the girls x

Gamer · 15 October 2023

★★★★★ 5/5

Google

We have been so impressed with Tony Gilbert and his colleagues. Swift in finding new tenants, exceptional customer care and quick to respond to any issues. Many thanks! In addition, Hayley Morgan, Dawn and team gave incredible service recently when dealing with a water issue at our rental property. Haley remained professional, determined and patient whilst liaising between all parties and then instructing a contractor to fix the problem. We wouldn’t hesitate to recommend Man-countrywide.

Jamie · 26 December 2023

★★★★★ 5/5

Google

From the beginning to still now the Mann sales and letting agent teams are guiding us very excellent. I’m staying with my family and my friend has referred this agent. We are so glad to be part of this agent because Carlton Neame is giving the quickest way of response at any time. He’s doing fantastic work in the way communicates with us. We would like to say special Thanks to Mr Tony Gilbert, Carlton and Takara. We would strongly recommend it to all friends circle 👍

Maharaja · 6 August 2023

★★★★★ 5/5

Google

We have really had a good experience with Mann sales and letting agents Ashford. We were buying a property from them they have done everything quickly and delivered a fast service especially Jade did an amazing service.

Riya · 13 July 2025

★★★★★ 5/5

Google

Its definitely five stars from me ,Mann lettings ,absolutely outstanding!!!!!friendly team with smiles all the way and eager to assist in every way possible ,ive never been offered transport for a viewing by a letting agent but it all started with Mann lettings ,all thanks to Tonny who went all the way out to get me a new home all sorted and i will be moving in on tuesday the 14 th 💃🏽💃🏽💃🏽💃🏽💃🏽

Lovejoy · 26 November 2023

★★★★★ 5/5

Google

I can't praise Tony Gilbert enough for all the help & support he has given us in finding a home to rent, he has truly has gone above & beyond to help us. We went into MANN on the Saturday morning, met Tony, he showed us a property that lunchtime, we moved in 10 days later, Tony kept us informed throughout & nothing has been too much trouble. The whole team at MANN have been very welcoming.

Sulia · 30 June 2023

★★★★★ 5/5

Google

Thank you, Tony Gilbert at Mann Countrywide Ashford for finding tenants for my newly bought property in Singleton (Ashford) in less than a month. The service was very professional and transparent. I am new to renting out property and hence quite unsure about legislation and practicalities etc. but Tony was always helpful, reassuring and attentive, putting my mid at rest about the whole process. I can wholeheartedly recommend Tony Gilbert and his team at Mann's in Ashford!

Kurt · 31 May 2023

★★★★★ 5/5

Google

I have been renting via Mann in Ashford for a couple of years now. Our original rental through the COVID lockdown was difficult but the letting team ensured the process was fast, smooth and without any issues. The renter check process was much far easier than I've had with other estate agents. The current letting management team led by Branch Manager Tony is always friendly, accessible and responsive to my queries. I would recommend using this branch of Mann for your letting needs.

Tim · 1 January 2023

★★★★★ 5/5

Google

Rented through Mann recently. Everything went smoothly. Process was very efficient. First time renting through an agent and everything went well. Zero deposit scheme is a big help to us. Excellent support and communication from viewing to moving in. Thanks to Lauren and team.

Marian · 19 January 2025

★★★★★ 5/5

Google

What a great team the lettings staff are at Mann. We were panicking to find a Rental due to the current market. We walked in off the street and from the word go Tony was a fantastic help. He not only found us a property that day but arranged with Shannon to show us round as well. Both Tony and Shannon have been a great help and kind with it. Eleanor has followed up with us to make sure everything is ok and if we settled in well. Look you cannot fault this kind of service i really do highly recommend the guys at Mann. Great people who do show they care. Well done Team.PositiveResponsiveness, Quality, Professionalism

Robert · 24 August 2022

★★★★★ 5/5

Google

As a first time buyer I was looking for a property that was good value for my money and somewhere to settle down in. From the very first time I saw a property that Mann were advertising I had to view it as it looked great online. It was a process purchasing this property but my estate agent Tania Allin was amazing from the beginning until the end of my purchase. She kept me updated regularly and communicated with me on a daily basis. she was also very proactive and went the extra mile in making sure my purchase progressed until my final stage of me recieving my keys. Thank you so much Tania for your determination, efforts and support you gave me in this process of me and my husband finally getting our house. Much appreciated 😊PositiveResponsiveness, Professionalism, Value

Tracey · 24 August 2022

★★★★★ 5/5

Google

we newly move to the UK now in Ashford. you can't imagine how difficult to find a place to rent with a boy and a pet and without a vehicle. thanks Shannon who is so helpful, responsible and caring, found this lovely place for us and our pet. she listened then helped suggesting a place which suitable to our family's requirement, which i couldn't experience it from any other agents around here. it is so amazing and stress relief of meeting such a nice person and her team including Tony at MANN ASHFORD.

Ashford · 30 July 2022

★★★★★ 5/5

Google

Just started renting from MANN Ashford and dealt with Tony Gilbert his dedication to finding the perfect property for me was truly unmatched, and his deep knowledge of the market put us at ease throughout the entire process. The Branch was always available to answer my questions, provide guidance, and negotiate on my behalf. I’m beyond grateful for all their expertise and support, and we can’t recommend them highly enough! Thanks again!

Carlton · 1 May 2023