Mann reviews

★★★★★ 5/5

Google

We found a property to rent through Mann Lettings and they made the whole process so quick, easy and straightforward. Tony and his team are great and kept us up to date every step of the way. Thanks guys! Really appreciated your help and support 🙏 👍🏻 …

Samantha · 25 September 2024

★★★★★ 5/5

Google

All the qualities listed l found with Mann Ashford branch I contacted Mann before l completed on the purchase of my flat. Tony booked an appointment with me on the completion date. He was prompt, a jovial man. l was a bit sceptical at first due to past experience with Estate agents and was thinking of using multiple agencies but l decided to take Tony for his word and thank God l did not.The flat went on the market with Mann the day after completion on a Saturday evening and viewings were arranged within a couple of days. I was carried along the way with all viewing appointments. When l had queries, Eleanor in the office was prompt to answer if she could; otherwise she passed the message on to Tony who returned call without hesitation. In less than 8 days Tony found me a tenant suitable for the flat at the agreed price. I am so pleased with Mann and will surely use them again to find a tenant. Many thanks to Tony and Eleanor for the smooth process.PositiveResponsiveness, Quality, Professionalism, Value

Yetunde · 22 June 2022

★★★★★ 5/5

Google

I recently needed to find a rental property, and my experience of dealing with Mann Countrywide in Ashford has been exceptional from start to finish. From initial video tour through to dealing with queries, referencing and final arrangements, all highly professional, helpful and quick. I had to let them down just before taking the property for family reasons, and I was treated with kindness, professionalism and respect, even though it obviously created a problem for them to find another tenant at short notice. I couldn't have asked for any better service.PositiveResponsiveness, Quality, Professionalism, Value

Gwen · 24 August 2021

★★★★★ 5/5

Google

We have been working with Tony and his team for several years now. Always really helpful and professional. I would not hesitate to recommend their services for any art of your rental needs. A fantastic team to support. Dawn Smith Director Warner Property Services

Warner · 19 August 2024

★★★★★ 5/5

Google

Couldn't have asked for better service from Mann & Co Ashford. First time buyer and having never brought a house before they really helped me through the whole process and made sure everything went as smooth as it could. Mia was so quick at responding via emails and gave amazing service as did the whole team whenever I called the office. They spoke to me on a personal level and made me feel so at ease! Definitely could not have done it without them and would 100% recommend them.

Charlie · 30 July 2021

★★★★★ 1/5

Google

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.NegativeResponsiveness, Quality, Professionalism, Value

Teresa · 22 June 2021

★★★★★ 1/5

Google

I would avoid at all costs! What a truly awful, rude and unprofessional estate agents! The only estate agent in our 11 years of renting to fail us on referencing. The lack of checks and help is terrible. We offered our guarantors information prior to any checks as we said we will likely fail due to being self employed. They never took this information which we found incredibly strange as any other estate agent would want this information. Referencing took place, and my partner failed due to a CCJ he knew nothing about, but we passed on affordability. Our current property we only let 6 month's ago and passed referencing with flying colours with a guarantor in place so this was a total shock considering the CCJ had been active since 2018. We've rented 3 properties since this CCJ has been present and not once failed or been refused a property. We explained this and said this needs to be looked into as how on earth did we pass 6 month's ago. We also offered to clear the CCJ but they requested a certificate to say it's been cleared within a week. This was not possible during these times as we phoned the courts who explained even if you pay it in full today it will take 6/8 weeks for the certificate the landlord/agent requires. We told them this, and begged for them to reference our guarantor, but they still refused to do this. We emailed and asked why our guarantor wasn't referenced as it's standard practice and the email I received back from Lauren Rose was incredibly rude given the situation. Our guarantor wasn't referenced because my partner failed. If he passed then they would reference the guarantor... This does not make sense what so ever and when I challenged this and said a guarantor is there if referencing fails my email was ignored. It seems it was this company's way of make money during these already hard times which is awful to do. The money isnt the real issue though, it's the lack of checks and misleading information they have provided. They claimed the landlord would not be able to accept my partner because of his CCJ due to insurance, but asked us to pay £5700 rent upfront and all would be fine. This also doesn't sit right with me as how would having a CCJ still in place bypass on the landlords insurance that they claimed would not be possible with a CCJ in place?! Again, this was challenged and ignored which speaks volumes! To be made out to be some sort of criminal due to a CCJ we knew nothing about and not be offered any alternative accommodation considering we passed on affordability. I can whole heartedly say I will never use this company again and will do my very best to warn other tenants.NegativeResponsiveness, Quality, Professionalism, Value

Danielle · 22 June 2021

★★★★★ 5/5

Google

My last experience with Mann Countrywide in Ashford (Kent) was absolutely stellar. I am serial landlord and live 75 miles away which makes me totally dependent on their help. Last month (September 2020) I bought a flat to add to my portfolio and had a series of problems getting the pay as you go electricity and gas connected - faulty keys and cards and difficulties with SSE. The two Laurens and Etienne worked tirelessly on this visiting the property 6 or 7 times to get this all connected. They have also provided great advice on renovation and market rental values and in the last 2 months found new tenants for 2 of my properties within record time - 3 days for a house and the next day in the case of this flat. Absolutely stellar - and all this during COVID.

Jonathan · 11 December 2020

★★★★★ 5/5

Google

Renting with Tony Gilbert is the best thing that can happen to anyone. Always looking out for the tenants satisfaction and also made my house search so seamless. I cant thank him and his team enough. They are the best

Sylvia · 21 August 2024

★★★★★ 5/5

Google

The care and attention that went into the service from beginning to end was outstanding. The team in Ashford were friendly, attentive, personable and you really felt that they were on your side and trying to get the best for you. Honest feedback was always given to us, expectations were managed well and promises always met. I have grown a great fondness for the team especially Maria and Mia and I will certainly be recommending their services to my friends and family! Our property sale went like a dream and couldn't have been easier. I don't underestimate for a moment how much work went into it from their side but I was only every greeted with a smile and the words 'no problem at all'. Thanks for a great customer experience :)PositiveResponsiveness, Quality, Professionalism, Value

Philip · 24 August 2020

★★★★★ 5/5

Google

Special thanks to Takara and the rest of the Mann lettings Ashford team. What an excellent service they've provided finding me a property. They deliver on everything they promise. Flawless. Their expertise, responsiveness, and professionalism have made my experience seamless and enjoyable. Highly recommend their service. Thank you

Gano · 18 March 2024

★★★★★ 5/5

Google

Great team!All was done perfect!

Valeria · 13 October 2025

★★★★★ 5/5

Google

I have recently sold a property through Mann. The team were extremely helpful and supportive through the entire process. i was able to get hold of Maria outside of working hours which was extremely helpful as i am selling a house for the first time this offer me great reassurance and support, not to mention they sold the property for over the asking price which help me secure my dream house. I would highly recommend Mia who sold the house and Maria who saw us initially

Sam · 16 October 2019

★★★★★ 5/5

Google

I would fully recommend Maria O'Connor the Manager at Mann ,Ashford for selling houses. She has very positive marketing strategies and once she had viewed my property for sale she promised to get me a buyer within a week. It took a couple of days to retrieve my property from Andrews and Co.,who after 6 weeks were still waiting for a buyer to come to them in the poor market that supposedly existed. Once I had signed up with Mann though and Maria had instigated her positive sales technique, she had found me a cash buyer within 1 calender week. 5 working days. No one could have done it better. I will sell all future houses with her.

Michael · 17 August 2019

★★★★★ 5/5

Google

We were really pleased with the service we received from Tony and his team. We used the Let only package. Tony was really helpful in giving advice on marketing and found us a great tenant very quickly. We will definitely use them again as the process went very smoothly from start to finish.

Zoe · 29 September 2023

★★★★★ 5/5

Google

Really nice lettings team, very helpful and accommodating making the whole process simple and easy. Nice accessible portal to access once tenancy is agreed so you can keep track of everything. We even got a lovely welcome gift pack which made me smile. Shout out to Carlton and Tony for making the whole process easy ... amazing customer service

Victoria · 1 April 2023

★★★★★ 5/5

Google

We have been letting our property through this agency for a few years now and I have to say that we have been very well looked after. We were not sure which letting agent to work with, in the beginning. I am really glad we chose Mann. In all my dealings with this office, I can honestly say on reflection, that their staff are very responsive and highly professional. Special thanks to Etienne and Kendall for looking after us.

Gm23 · 11 August 2019

★★★★★ 5/5

Google

I rented an apartment through Mann Countrywide in Ashford and the process was excellent from start to finish. Being located a long distance from Ashford in my previous property made viewings difficult, however, I was assisted through each stage of the process to get into my new apartment in a highly professional manner. Tony, in particular, was fantastic. As a tenant, I would definitely recommend.PositiveResponsiveness, Professionalism

James · 22 June 2022

★★★★★ 1/5

Google

BEWARE the Ashford letting team are a bunch of incompetent arrogant clowns. They have no manners, they cant do a simple task although being an estate agent doesn't require any qualifications. Their fees are horrendous for the 'work' they produce which has zero value. They are organised in silos which means they can pass the blame to one another, it comes as no surprise that Mann Countrywide has lost 50% of its value on the stock exchange. Get everything from them in writing as they will lie repeatedly, watch out especially the woman whose name starts with an L anyone with an IQ above 2 would describe her as a sociopath, she especially dislikes foreigners. So Renters and Landlords beware, and it's not as if you don't have another 10 different estate agents to choose from. I sincerely hope these horrible people will be replaced by websites and artificial intelligence in the next few years. Brexit should help weeding out losers like them should be a breeze. They can always go and get a real job, although I would never employ someone that comes from the dangerously unregulated and scammy industry that is real estate FOLLOW UP Dear Scott, no one answers back at countrywide, you hide behind email and forms whilst the only thing you should do is refund the money you 'steal' from people. the Ashford branch is a joke filled with incompetent clowns. That's the only thing any google user should be aware of

Irre · 14 January 2019

★★★★★ 5/5

Google

Maria has been extremely helpful and has gone above and beyond throughout our sale and purchase. If you want your house sold, she will sell it. Maria always made time to assist and update regularly, which put us at ease. We have been very particular about a time frame and she has been mindful of this from start to finish. Couldn’t be happier with the effort that Maria and her team, particularly Mia, has made. Would 100% recommend.

Mikey · 15 December 2019

★★★★★ 5/5

Google

Extremely happy working with Mann Lettings, Tony was extremely helpful, friendly and easy to reach. The whole team are great overall, communication is always good. I have been with Mann letting agents for over a year and will definietly continue to highly recommend them and maintain the great relationship we’ve started. Thank you Mann Lettings!

First · 30 June 2023

★★★★★ 5/5

Google

Tony was very helpful with any questions we had when moving in. He organised for referencing checks and the contract to be completed very quickly due to our time pressures needing to move in soon

Luke · 16 August 2024

★★★★★ 5/5

Google

We recently rented a house from them and their service was great. Their entire process was very quick. Tamara the staff was very helpful and her communication was very good and clear.

Unnimaya · 13 March 2026

★★★★★ 5/5

Google

Mann Lettings made renting a house so easy for me especially as I was new to the Uk. Carlton gave me all the information I needed to settle in and supported me in every aspect. If you are looking for a reliable letting agency,then think of Mann Lettings. Thank you Carlton, Eleanor and co

Amarachi · 22 June 2023